Thistle Locks & Alarms

54 High Street
Inverkeithing
Fife
KY11 1NN

56.0304, -3.3978

Locksmith

Listed under:  Alarm & Security Systems, Locksmiths
100% recommended   Rating 9.8/10
43 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 43 reviews since 2014
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Sandy came immediately and fixed problem within 15 mins. He seemed very knowledgeable was very personable and professional."   more
 
" 10/10 Honest, reliable and completely trustworthy Would use again "   more
 
" I was treated with respect and given fantastic service from the first moment I knocked on the door of the shop as they were locking up. I was given clear and concise instructions as to what do next a...."   more
 
" From time of order and completion of job less than 48 hrs. Exemplary professional performance on all expects from friendliness to completion of work to completely satisfactory standard at all levels."   more
 
About Us


Base on Inverkeithing,High Street and many years experience in the security profession, As a local locks and alarms company Thistle Locks & Alarms provide a first class service to customers throughout the Kingdom of Fife.

In order to enable our customers to relax, free from worry about their security issues, a free of charge security survey can be carried out to ensure the best advice for your property.

Our local highly skilled engineers provide a second to none professional service. Their expertise and knowledge allows you that extra peace of mind. Our polite and friendly staff are there when your needs are greatest.

Please call in and say hello, we look forward to seeing you.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 92%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 86%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
able 5
agreed 2
Alarms 6
arrived 4
business 2
called 4
Clean 2
completely 3
customer 3
definitely 5
delighted 2
Denise 2
door 8
Dyno 2
easier 3
efficient 6
efficiently 2
excellent 6
fantastic 3
Friendly 14
future 4
good 6
great 6
happy 7
helpful 4
highly 5
lock 6
locked 3
locking 4
locks 8
needed 3
phoned 3
problem 6
problems 3
professional 11
prompt 4
quickly 4
Reasonable 3
recommend 15
recommended 3
response 3
Sandy 13
Satisfaction 3
security 3
service 18
system 3
Thank 3
Thanks 3
thistle 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Oct 2017
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.0386, -3.3496
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our front door lock had been tampered with and key would not work. Needed lock fixed.
 
Cost: £50

"Sandy came immediately and fixed problem within 15 mins.
He seemed very knowledgeable was very personable and professional."
 
 
 
 
 
 


Review 13 Jul 2017
Recommended by customer in Eh5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.9800, -3.2143
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lock repair

"
10/10

Honest, reliable and completely trustworthy

Would use again
"
 
 
Team:
Sandy
 
 
   Business Reply:

Many thanks for taking the time to level a smashing review. Please do not hesitate to contact us if you require our assistance again. We will be only to please to help.
 


Review 18 Jun 2017
Recommended by customer in KY11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.0304, -3.3978
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of Keys for a Domestic Postbox that had been lost and then following that replacement of the lock in the Postbox and production of Keys
 
Cost: £10
 

"I was treated with respect and given fantastic service from the first moment I knocked on the door of the shop as they were locking up. I was given clear and concise instructions as to what do next and how they could help me. Throughout every interaction, including the voicemail I received stating my keys had arrived early I was treated with politeness and clarity as to what my next steps would be in lots of circumstances. I entered the shop concerned about the security and safety of my personal mail and left feeling I had received a fantastic customer experience on all levels and would recommend them to anybody looking for an honest, experienced locksmith/security service with integrity. Thank you so much!"
 
 
Team:
Sandy and Denise
 
 
 


Review 14 Mar 2017
Recommended by customer in KY5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.1210, -3.3183
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced buying multi point with overnight lock.
 
Cost: £100

"From time of order and completion of job less than 48 hrs. Exemplary professional performance on all expects from friendliness to completion of work to completely satisfactory standard at all levels."
 
 
 
 
Team:
Sandy
 
 
 


Review 18 Dec 2016
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
56.2498, -3.1563
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To identify and rectify and fault in the house sunglass alarm.
 
Cost: £115

"Courtesy and pleasantness from Denise sold this business to me and an appointment agreed and sandy iphered he was on his way, arrived on time and got to work on the problems. The fault was traced and a particular part had to be ordered. This was put in place on a second punctual appointment.
This he offered excellent service at very reasonable cost, and tick all the boxes to be a life trusted trades."
 
 
 
 
Team:
Denise Sandy
 
 
 


Review 24 Oct 2016
Recommended by customer in KY11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0304, -3.3978
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced front and rear door locks.
 
Cost: £180

"Very helpful, friendly efficient and great job done."
 
 
 
 
Team:
Sandy Denise
 
 
 


Review 9 Oct 2016
Recommended by customer in KY11
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0334, -3.3663
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changed the lock on an external door.
 
Cost: £80

"Friendly prompt service. Has been previously quoted a much exaggerated price. But they came down priced up - and then completed job within an hour so. Very happy customer. They had been recommended to one of another customer."
 
 
 
 
 
 


Review 1 Sep 2016
Recommended by customer in KY11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0329, -3.3625
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of lock on my front pvc door.
 
Cost: £70
 

"I firstly phoned to ask about call out charges and I spoke to a lovely lady called Denise who explained no call out charges and the cost of the job would be explained before any work took place. As my door still did lock (with difficulty) I was able to select a day and time that suited me. Sandy arrived a little late but he had phoned me earlier to let me know that. He explained what was wrong with the lock and told me how much the job would cost and woulld l like him to fix it for me. There was no mess left and Sandy was very polite and lovely to talk to. He then asked how many keys l would require which would not be an extra cost. Great job done and very professional. Would definitely use again and happy to recommend to friends and family.

Happy Dalgety Bay resident."
 
 
Team:
Denise and Sandy
 
 
   Business Reply:

Thank you very much for your kind words. We always put our customers' requirements as our top priority and believe that customer service is at the heart of our business. Your lovely review may assist others to find what they are looking for, based upon your experience. Thanks again, Mrs B.
 


Review 3 Aug 2016
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.0281, -3.3588
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove / replace patio door lock plus one new key cut.
 
Cost: £75
 
 
 
   Business Reply:

Thank you for taking the time to leave such a positive review.
 


Review 26 Jul 2016
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0386, -3.3496
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of multi point lock to front door.
 
Cost: £200

"Excellent service could not have asked for better. We would not hesitate to recommend them to anyone else."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to complete our feed back form. Your kind words will assist others with their search in finding reliable and reputable companies on Fife Trusted Traders. Please do not hesitate to call if you need us. Many thanks Sandy
 

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