Thistle Locks & Alarms

54 High Street
Inverkeithing
Fife
KY11 1NN

56.0304, -3.3978

Locksmith

Listed under:  Alarm & Security Systems, Locksmiths
100% recommended   Rating 9.8/10
42 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8/10 Overall Rating 9.8/10
Based on 42 reviews since 2014
 
 
 
Quality
9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy
9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service
9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value
9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" 10/10 Honest, reliable and completely trustworthy Would use again "   more
 
" I was treated with respect and given fantastic service from the first moment I knocked on the door of the shop as they were locking up. I was given clear and concise instructions as to what do next a...."   more
 
" From time of order and completion of job less than 48 hrs. Exemplary professional performance on all expects from friendliness to completion of work to completely satisfactory standard at all levels."   more
 
" Courtesy and pleasantness from Denise sold this business to me and an appointment agreed and sandy iphered he was on his way, arrived on time and got to work on the problems. The fault was traced and ...."   more
 
About Us


Base on Inverkeithing,High Street and many years experience in the security profession, As a local locks and alarms company Thistle Locks & Alarms provide a first class service to customers throughout the Kingdom of Fife.

In order to enable our customers to relax, free from worry about their security issues, a free of charge security survey can be carried out to ensure the best advice for your property.

Our local highly skilled engineers provide a second to none professional service. Their expertise and knowledge allows you that extra peace of mind. Our polite and friendly staff are there when your needs are greatest.

Please call in and say hello, we look forward to seeing you.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 92%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
able 5
agreed 2
Alarms 6
arrived 4
business 2
called 4
Clean 2
completely 3
customer 3
definitely 5
delighted 2
Denise 2
door 8
Dyno 2
easier 3
efficient 6
efficiently 2
excellent 6
fantastic 3
Friendly 14
future 4
good 6
great 6
happy 7
helpful 4
Highly 5
lock 6
locked 3
locking 4
Locks 8
needed 3
phoned 3
problem 5
problems 3
professional 10
prompt 4
quickly 4
reasonable 3
recommend 15
recommended 3
response 3
Sandy 12
satisfaction 3
security 3
service 18
system 3
Thank 3
Thanks 3
Thistle 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  

Review 13 Jul 2017
Recommended by customer in Eh5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.9800, -3.2143
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Lock repair

"
10/10

Honest, reliable and completely trustworthy

Would use again
"
 
 
Team:
Sandy
 
 
   Business Reply:

Many thanks for taking the time to level a smashing review. Please do not hesitate to contact us if you require our assistance again. We will be only to please to help.
 


Review 18 Jun 2017
Recommended by customer in KY11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.0304, -3.3978
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacement of Keys for a Domestic Postbox that had been lost and then following that replacement of the lock in the Postbox and production of Keys
 
Cost: £10
 

" I was treated with respect and given fantastic service from the first moment I knocked on the door of the shop as they were locking up. I was given clear and concise instructions as to what do next and how they could help me. Throughout every interaction, including the voicemail I received stating my keys had arrived early I was treated with politeness and clarity as to what my next steps would be in lots of circumstances. I entered the shop concerned about the security and safety of my personal mail and left feeling I had received a fantastic customer experience on all levels and would recommend them to anybody looking for an honest, experienced locksmith/security service with integrity. Thank you so much! "
 
 
Team:
Sandy and Denise
 
 
 


Review 14 Mar 2017
Recommended by customer in KY5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.1210, -3.3183
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replaced buying multi point with overnight lock.
 
Cost: £100

"From time of order and completion of job less than 48 hrs. Exemplary professional performance on all expects from friendliness to completion of work to completely satisfactory standard at all levels."
 
 
 
 
Team:
Sandy
 
 
 


Review 18 Dec 2016
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
56.2498, -3.1563
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
To identify and rectify and fault in the house sunglass alarm.
 
Cost: £115

"Courtesy and pleasantness from Denise sold this business to me and an appointment agreed and sandy iphered he was on his way, arrived on time and got to work on the problems. The fault was traced and a particular part had to be ordered. This was put in place on a second punctual appointment.
This he offered excellent service at very reasonable cost, and tick all the boxes to be a life trusted trades."
 
 
 
 
Team:
Denise Sandy
 
 
 


Review 24 Oct 2016
Recommended by customer in KY11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0304, -3.3978
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replaced front and rear door locks.
 
Cost: £180

"Very helpful, friendly efficient and great job done."
 
 
 
 
Team:
Sandy Denise
 
 
 


Review 9 Oct 2016
Recommended by customer in KY11
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0334, -3.3663
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Changed the lock on an external door.
 
Cost: £80

"Friendly prompt service. Has been previously quoted a much exaggerated price. But they came down priced up - and then completed job within an hour so. Very happy customer. They had been recommended to one of another customer."
 
 
 
 
 
 


Review 1 Sep 2016
Recommended by customer in KY11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0329, -3.3625
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacement of lock on my front pvc door.
 
Cost: £70
 

" I firstly phoned to ask about call out charges and I spoke to a lovely lady called Denise who explained no call out charges and the cost of the job would be explained before any work took place. As my door still did lock (with difficulty) I was able to select a day and time that suited me. Sandy arrived a little late but he had phoned me earlier to let me know that. He explained what was wrong with the lock and told me how much the job would cost and woulld l like him to fix it for me. There was no mess left and Sandy was very polite and lovely to talk to. He then asked how many keys l would require which would not be an extra cost. Great job done and very professional. Would definitely use again and happy to recommend to friends and family.

Happy Dalgety Bay resident. "
 
 
Team:
Denise and Sandy
 
 
   Business Reply:

Thank you very much for your kind words. We always put our customers' requirements as our top priority and believe that customer service is at the heart of our business. Your lovely review may assist others to find what they are looking for, based upon your experience. Thanks again, Mrs B.
 


Review 3 Aug 2016
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.0281, -3.3588
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Remove / replace patio door lock plus one new key cut.
 
Cost: £75
 
 
 
   Business Reply:

Thank you for taking the time to leave such a positive review.
 


Review 26 Jul 2016
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0386, -3.3496
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacement of multi point lock to front door.
 
Cost: £200

"Excellent service could not have asked for better. We would not hesitate to recommend them to anyone else."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to complete our feed back form. Your kind words will assist others with their search in finding reliable and reputable companies on Fife Trusted Traders. Please do not hesitate to call if you need us. Many thanks Sandy
 


Review 15 Jul 2016
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0412, -3.3444
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repaired front door lock, replaced and gave new keys.
 
Cost: £65

"Job well done/quick, friendly and efficient."
 
 
 
 
 
   Business Reply:

Only to please to be of assistance. Many thanks for your kind feed back. If you require our services again, do not hesitate to call.
 


Review 18 May 2016
Recommended by customer in KY4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1176, -3.3469
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Changed the barrel on two doors, locks and keys supplied. Phoned up in the morning and within an hour the locksmith had finished.
 
Cost: £80
 

" Fantastic service and couldn't be more pleasant.
Will definitely use again.
Thanks "
 
 
Team:
Sandy
 
 
   Business Reply:

Many thanks for your feedback. Please do not hesitate to call if you require our services.
 


Review 16 Feb 2016
Recommended by customer in KY11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0348, -3.4808
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Broken mechanism in external door.
 
Cost: £100
 

" Sandy was able to visit the same day to assess what needed to be done and then came round the following day to fit it. He is a really friendly, professional guy who knows his stuff and gets the job done efficiently. I thought the price paid was a fair reflection of the work carried out.

I was delighted by the service offered by Sandy and all at Thistle Locks and Alarms and would highly recommend the company. "
 
 
Team:
Sandy
 
 
   Business Reply:

Many thanks for your kind words.
 


Review 31 Jan 2016
Recommended by customer in KY11
 My Age: 30 - 39 
 I'm: Male 

 I haven't used this business before 
56.0397, -3.3445
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Our front door would not open. Sandy managed to open the door and found the gearbox was broken, gearbox replaced. He also advised on a faulty window.
 
Cost: £85
 

" Excellent service, phoned at 9am and he was out by 11am. Identified and fixed the problem very quickly, very friendly. Would recommend and have kept number for future reference. "
 
 
Team:
Thistle Locks and Alarms, Sandy Moncur
 
 
   Business Reply:

Thanks you for taking your time to proved feedback. We are only to happy to help. Please do not hesitate to call if you require any of our services.
 


Review 22 Jan 2016
Recommended by customer in KY59
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1292, -3.2997
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
To replace the gearbox in the back door lock which was broken and unable to be opened when they first called.
 
Cost: £85
 

" Great service from this firm and their workman - Sandy. He called exactly when he said he would. Unfortunately he didn't have the size of gearbox we needed and this had to be ordered. It took a while longer than I had hoped for. However, again, as soon as it came in, Sandy was on the phone and out to sort it. I would certainly use them again. "
 
 
Team:
SANDY
 
 
 


Review 16 Jan 2016
Recommended by customer in KY2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.1330, -3.2095
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replaced multi-point locking system on front door.
 
Cost: £180
 

" Speedy response to initial inquiry and very efficient and professional service overall. This included huge patience with my very nosy children! Sandy was equally speedy and efficient when returning, under warranty, to make adjustments for other members of the family. I recommend this service 100%. "
 
 
Team:
Sandy Moncur
 
 
   Business Reply:

It is our pleasure to be of assistance. As always please do not hesitate to call if you require our services. Many thanks Sandy
 


Review 18 Dec 2015
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.0384, -3.3451
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repair to front door lock.
 
Cost: £75
 

" This is the third time I have used them. Their service is very prompt and efficient. "
 
 
 
   Business Reply:

Thank you very much for taking the time to provide feedback. We look to improve our services with every opportunity and your feed back helps us focus on our services. It was a pleasure to be of assistance and please do not hesitate to call if we can help again.
 


Review 17 Dec 2015
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0348, -3.4808
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Advice required re the replacing of an over thirty year old failing double glazed front door locking system.
 
Cost: £80
 

" We were in need of a new front door lock and I turned up at TL&A on spec to arrange for them to figure out what was required and to arrange for them to attend at some point. The guy I spoke with, Sandy, was knowledgeable and friendly. He completely took me by surprise by offering to follow me back and do the job straight away. Was I happy with this? Hell yes! Was I pleased with the work carried out? Damn right I was! This was customer service at the very best. Excellent job well done, fast and efficient and with the potential of great follow-up service if needed. I would very highly recommend TL&A at any point.Thanks so much. "
 
 
Team:
Sandy Moncur
 
 
   Business Reply:

Many thanks for taking your time to proved feedback. We are only to happy to help. Please call if you require any of our services.
 


Review 4 Dec 2015
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0344, -3.3910
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacement faulty locking mechanism
 
Cost: £85
 

" I have used this company before and found them very reliable, the work done was carried out quickly and with no fuss, happy to use in the future. "
 
 
Team:
Sandy Moncur
 
 
   Business Reply:

Many thanks for your feed back Mr M. Please do not hesitate to call if you require our services again.
 


Review 25 Oct 2015
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0581, -3.4073
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace the lock on the front door.
 
Cost: £135
 

" Sandy arrived within the timescales promised, was very helpful and friendly and did a good job. I would definitely use him again and recommend him "
 
 
Team:
Sandy
 
 
   Business Reply:

Thank you for your kind recommendation.
 


Review 2 Oct 2015
Recommended by customer in KY11
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0106, -3.4002
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Front door not locking properly. Attended site. Removed and replaced gearbox and re-aligned door. Replaced handles, like for like.
 
Cost: £170

"I called the Thistle branch at 17.20 pm as I could not lock my front door. I am on my own and would have not slept well. Following I was not secure a delightful Locksmiths Andy attended did part off the above work, but left the with and door that was locked and I felt secure. Sandy returned next morning as promised. It was the re-alignment of the door which caused problems. He worked relentlessly and I now have a fully functional door. Sandy deserves a medal, he was professional, friendly excellent customers service. Thank you."
 
 
 
 
 
 

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