Linacre Locksmiths

41 Linacre Avenue, Sprowston
Norwich
Norfolk
NR7 8JZ

52.6553, 1.3315

Locksmith

Listed under:  Locksmiths
100% recommended   Rating 9.9/10
230 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 230 reviews since 2009
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Reliable and informative. Punctual and efficient. "   more
 
" I am very satisfied with Mr.Lever's professional approach and the work done. He undertook the work on the same day I contacted him. "   more
 
" Punctual and polite. Pointed out problems with our doors alignment and wear and tear. Gave good advice and manage to fit new cylinders and door handles to our satisfaction. "   more
 
" Excellent work, very happy"   more
 
About Us


A fully mobile 24 hour locksmith service based in Norwich and covering all Norfolk. Entry gained to lockouts as well as general lock repairs, replacements and upgrades. Other security hardware fitted including keysafes, chains, spyholes etc. On site key cutting facilities offered too. And remember - WE WON'T BE BEATEN ON PRICE!
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 5
advice 10
arrived 15
called 5
certainly 7
changed 6
clean 5
contact 6
courteous 8
definitely 7
door 18
efficient 36
efficiently 11
exactly 6
Excellent 40
explained 20
fast 7
fitted 5
friendly 19
friends 5
future 5
good 47
guy 5
happy 12
helpful 31
highly 24
Initial 6
keys 7
knowledgeable 6
Lever 6
Linacre 15
lock 22
locks 5
locksmith 13
Locksmiths 11
nice 8
phone 6
pleasant 6
pleased 17
polite 17
problem 13
professional 38
prompt 38
quick 22
quickly 13
reasonable 10
recommend 43
recommended 27
service 92
Wayne 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Nov 2017
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6271, 1.2774
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing front door locks X 2.
 
Cost: £130

"Reliable and informative. Punctual and efficient. "
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7678, 1.5300
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old corroded 5 lever dead lock as rear garage door. Replace new lock with 2 keys.
Testes as both sides.
 
Cost: £65

"I am very satisfied with Mr.Lever's professional approach and the work done. He undertook the work on the same day I contacted him. "
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7910, 1.2437
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace front and rear door cylinders.
Replaced brass handle on front door.
 
Cost: £108

"Punctual and polite. Pointed out problems with our doors alignment and wear and tear.
Gave good advice and manage to fit new cylinders and door handles to our satisfaction. "
 
 
 
 
 
 


Review 16 Oct 2017
Recommended by customer in NR10
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7002, 1.2356
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three lock changes
 
Cost: £103

"Excellent work, very happy"
 
 
 
 
 
 


Review 16 Oct 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
52.6643, 1.3106
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changed the locks on both front and back doors. Also noticed missing fringe pin on back door at the top. Kindly changed the battery in my upstairs smoke alarm.
 
Cost: £65

"Very nice efficient workman and i highly recommend him"
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6863, 1.2184
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit 2X keyed - 3 level deadlock to internal doors - 2 keys each. Tested on both sides.
 
Cost: £110

"100% satisfied."
 
 
 
 
 
 


Review 26 Sep 2017
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5581, 1.4346
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent, fast service. Thank you. "
 
 
 
 
 
 


Review 22 Sep 2017
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6436, 1.2776
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace broken lock to my front door.
 
Cost: £108

"Wayne asked me enough questions on the phone for him ascertain the problem and give me an accurate estimate he arrived when he said he would and did the repair quickly and efficiently and showed the broken piece that caused the problem. Thanks for a good job Wayne. "
 
 
 
 
Team:
Wayne
 
 
 


Review 7 Sep 2017
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6211, 1.2984
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-keyed one lock and replaced another door lock and extra keys.
 
Cost: £108

"Way he was very helpful. The service to change the locks was quick and efficient."
 
 
 
 
 
 


Review 4 Sep 2017
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6114, 1.2944
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gain access to boiler room replace lock.
 
Cost: £57

"The gentleman gave me a quote, time and date. Attended my property as arranged informed me of my options and the different prices. Carried out the job with minimal disruption of mess. He was friendly polite and professional. Would use again and recommend to others. "
 
 
 
 
 
 

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