Kingfisher Locksmiths

3 High Banks
Wymondham
Norfolk
NR18 0UZ

52.5664, 1.1203

Locksmith

Listed under:  Locksmiths
99% recommended   Rating 9.8/10
190 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 190 reviews since 2009
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Quick response, very pleasant and polite. Explained what needed doing all completed quickly very pleased to have a working lock again. Would definitely use again and recommend to others. "   more
 
" -Very good workman -Arrived on time -Polite and efficient not the cheapest but definately reliable and would use them again"   more
 
" Arrived on time explained what needed to be done. Kept us informed through the job of what he was doing and why. Explained why he needed to replace the lock. Cleaned up when finished. Very pleasant an...."   more
 
" Very efficient, on time, worked all the time. Very chatty and comfortable. Passed on important information."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 85%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Advised 6
Arrived 20
Attended 4
certainly 5
changed 4
clean 6
competent 4
courteous 16
definitely 13
door 16
efficient 40
efficiently 9
emergency 4
Excellent 37
Explained 13
Fast 9
finished 4
fitted 6
friendly 36
friends 6
gentleman 4
good 23
great 4
happy 4
helpful 16
highly 12
immediately 4
impressed 6
just 8
Key 7
keys 6
Kingfisher 16
knowledgeable 6
local 6
lock 23
locksmith 12
needed 8
pleasant 17
pleased 13
polite 21
professional 22
Prompt 28
promptly 8
Quick 11
quickly 12
reasonable 11
recommend 38
response 9
service 57
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Nov 2017
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.4777, 1.0397
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Door handle slipping due to a too short bar. Bar replaced for one of longer length. Lock oiled all working fine.
 
Cost: £35

"Quick response, very pleasant and polite. Explained what needed doing all completed quickly very pleased to have a working lock again. Would definitely use again and recommend to others.

"
 
 
 
 
Team:
Niels
 
 
 


Review 9 Nov 2017
Recommended by customer in IP20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.3957, 1.2938
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Locksmith changes doors and conservatory locks
 
Cost: £130

"-Very good workman
-Arrived on time
-Polite and efficient
not the cheapest but definately reliable and would use them again"
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in NR17
52.5105, 1.0049
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair/replace multi point lock.
 
Cost: £118

"Arrived on time explained what needed to be done. Kept us informed through the job of what he was doing and why. Explained why he needed to replace the lock. Cleaned up when finished. Very pleasant and polite, explained costs. Would definitely recommend to other people. "
 
 
 
 
Team:
Niels Elffers
 
 
 


Review 5 Oct 2017
Recommended by customer in NR18
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5755, 1.1229
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changed both locks on our front door.
 
Cost: £99

"Very efficient, on time, worked all the time. Very chatty and comfortable. Passed on important information."
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5810, 1.1011
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £45

"Kingfisher Locksmiths came out the next day to fit our patio door.
The service provided was faultless.
I will be Kingfisher Locksmiths again and would for hesitate recommending them."
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in NR2
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6225, 1.2701
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit yale lock to front door, 3 extra keys.
 
Cost: £75

"Prompt, friendly and efficient service and they cleaned up the mess without being asked."
 
 
 
 
 
 


Review 31 Jul 2017
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5179, 1.0279
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Back door lock.
 
Cost: £110

"Workman very good explained everything very clean. Would recommend to friends and neighbors would use again. "
 
 
 
 
 
 


Review 28 Jul 2017
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5640, 1.1008
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace front door lock and repair handle.
 
Cost: £51

"Excellent service.

Would highly recommend."
 
 
 
 
 
 


Review 29 Jun 2017
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4886, 1.1853
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace lock on exterior cupboard door.
 
Cost: £69

"Excellent job, carried out to a high standard. very pleased good value for money. "
 
 
 
 
 
 


Review 26 May 2017
Recommended by customer in IP20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4046, 1.3082
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emergency call out to fit two new locks on front door.
 
Cost: £83

"The locksmith arrived on time and was very pleasant and through, and I would certainly call him again if the need arose."
 
 
 
 
 
 

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