Kingfisher Locksmiths

3 High Banks
Wymondham
Norfolk
NR18 0UZ

52.5664, 1.1203

Locksmith

Listed under:  Locksmiths
99% recommended   Rating 9.8/10
182 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.8/10 Overall Rating 9.8/10
Based on 182 reviews since 2009
 
 
 
Quality
9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy
9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service
9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value
9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent job, carried out to a high standard. very pleased good value for money. "   more
 
" The locksmith arrived on time and was very pleasant and through, and I would certainly call him again if the need arose."   more
 
" Faultless - came and dealt with emergency promptly and efficiently. Nice man."   more
 
" Efficient and pleasant service."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Advised 6
arrived 18
Attended 4
certainly 5
changed 4
clean 5
competent 4
courteous 16
definitely 11
door 15
Efficient 37
efficiently 9
emergency 4
Excellent 36
explained 9
Fast 9
fitted 6
friendly 35
friends 5
gentleman 4
good 21
great 4
happy 4
helpful 16
highly 11
immediately 4
impressed 6
just 8
key 7
keys 6
Kingfisher 15
knowledgeable 6
Local 6
lock 21
locked 5
locks 5
locksmith 12
pleasant 15
pleased 12
polite 18
professional 22
Prompt 27
promptly 8
quick 10
quickly 11
reasonable 11
recommend 34
response 8
service 54
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 29 Jun 2017
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4886, 1.1853
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace lock on exterior cupboard door.
 
Cost: £69

"Excellent job, carried out to a high standard. very pleased good value for money. "
 
 
 
 
 
 


Review 26 May 2017
Recommended by customer in IP20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4046, 1.3082
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Emergency call out to fit two new locks on front door.
 
Cost: £83

"The locksmith arrived on time and was very pleasant and through, and I would certainly call him again if the need arose."
 
 
 
 
 
 


Review 4 May 2017
Recommended by customer in NR14
 I haven't used this business before  52.5890, 1.3021
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replaced locks.
Very reasonable charge.
 

"Faultless - came and dealt with emergency promptly and efficiently. Nice man."
 
 
 
 
 
 


Review 18 Apr 2017
Recommended by customer in NR17
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5148, 1.0028
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
To change a door lock.
 
Cost: £73

"Efficient and pleasant service."
 
 
 
 
 
 


Review 2 Feb 2017
Recommended by customer in NR17
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.4793, 1.0291
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repair lock mechanism.
 
Cost: £35

"Well satisfied with prompt service and work carried out."
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.3539, 0.9743
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacing lock after a burglary
 
Cost: £64

"Very quick, prompt friendly, efficient and reasonable price"
 
 
 
 
 
 


Review 19 Dec 2016
Recommended by customer in NR17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5142, 1.0069
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Faulty front door lock removal and replacement.
 
Cost: £50
 

" Our front door lock was faulty; the key would lock the door but it couldn't then be removed. We contacted Niels from Kingfisher Locksmiths, he arrived within the hour and in very short order had the old lock out and a new one in. Niels also sorted out an annoying door alignment issue without us asking him to! Excellent work and a very reasonable price.

We would recommend his company absolutely and without hesitation. "
 
 
Team:
Niels
 
 
 


Review 3 Nov 2016
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5132, 1.2481
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The Lock was not working so I could not secure my house. He came out that day and fixed the lock and also fixed the lock on my other door.
 
Cost: £38

"Very pleasant man who came out soon as he could which was a great relief as I live alone. He was very reasonable and I would certainly recommend him."
 
 
 
 
 
 


Review 10 Oct 2016
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5632, 1.0987
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Old lock drilled out new lock fitted.
 
Cost: £67

"Very efficient came out straight away as I was locked at. All work was finished in about 15 min."
 
 
 
 
 
 


Review 26 Sep 2016
Recommended by customer in NR16
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5004, 1.1181
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
To replace part of front door lock.
 
Cost: £66

"Very nice gentleman. Very helpful, very good work clean and tidy."
 
 
 
 
 
 


Review 5 Sep 2016
Recommended by customer in NR17
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.5169, 1.0149
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Attended the front door at our offices- firstly securing the premises and subsequently fitting a far more suitable lock that meets with BSS.
 
Cost: £135

"I have been absolutely thrilled with all the work that has been completed by Neils at Kingfisher. The workmanship, service and price are all fantastic. I would recommend kingfisher to everyone with no hesitation. Great work thank you!"
 
 
 
 
 
 


Review 16 Aug 2016
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6255, 1.2515
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Opening a small locked antique box by trying several keys and modifying one to fit.
 
Cost: £35

"There was a 5 discount for OAPS."
 
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5737, 1.1295
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fit new lock. Supply window lock. Supply additional keys.
 
Cost: £66

"Very efficient and courteous. A pleasure!"
 
 
 
 
 
 


Review 4 Jul 2016
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5111, 1.0070
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New locks fitted to two doors with new keys.
 
Cost: £85

"Lovely friendly man. Very quick and efficient and reasonable price. Thank you"
 
 
 
 
Team:
Carolyn Brodie
 
 
 


Review 27 Jun 2016
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5253, 0.8897
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
My garage door had been forced open and my ride-on-mower stolen at night. Made my garage secure.
 
Cost: £317

"The work was done quickly and very well finished in good time. A most trustworthy locksmith."
 
 
 
 
 
 


Review 9 Jun 2016
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6074, 1.2660
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Changed key lock on front door.
 
Cost: £49

"Excellent communication + work. Really happy with the job done."
 
 
 
 
Team:
Niels
 
 
 


Review 6 Jun 2016
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5948, 1.1222
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitted a yale lock on front door.
 
Cost: £111

"Lovely gentleman, very knowledgeable. Very quick service, will definitely use again and recommend."
 
 
 
 
 
 


Review 6 May 2016
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.5944, 1.1728
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Faulty lock.
 
Cost: £101
 
 
 
 


Review 22 Apr 2016
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5794, 1.1061
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Security Lock installed on internal door, prior to building works on "adjacent-linked" garage.
 
Cost: £95

"Top service/prompt service/top locksmith."
 
 
 
 
Team:
Niels
 
 
 


Review 2 Apr 2016
Recommended by customer in IP23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.3571, 1.1447
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of yale lock and fitting of a new british standard lock.
 
Cost: £118

"Niels was very helpful, coming out to do the work on Easter Saturday without charging a premium. I was very relieved and grateful for his time and expertise."
 
 
 
 
 
 

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