Norfolk Stairlifts

Where reputations count.

Unit 2 Ironside Way, Hingham
Norwich
Norfolk
NR9 4LF

Mobility Products

www.norfolkstairlifts.co.uk

Email This Business

Tel 01953 850004

Listed under: Stairlifts - Service & Maintenance, Stairlifts - Supply & Installation, Wheelchair Lifts - Supply & Installation

99% recommended Rating 9.7/100
665 reviews since 2010

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 665 reviews since 2010

Quality	9.6/10
The quality of the work was as expected and agreed

Tidy	9.8/10
There was little disruption and the site was left clear and tidy

Service	9.8/10
The team was friendly, helpful, considerate and professional

Value	9.6/10
The price represents value for money

Recent Reviews

" Work completed satisfactorily. " more

" From the first phone call to Norfolk Stairlifts I was confident that I had made the right choice of company. No pressure, genuine interest in my needs and disability. All the staff were patient, kind...." more

" Very quick and easy service. Thank you." more

" * Belt - Not easy to use if weak armed. Hard to pull and recoil very strong. * Stop/Start on stair a bit stiff. Other wise very good. " more

About Us
Information provided by the business
Legal Name: Life Solutions UK Ltd t/a Norfolk Stairlifts.

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Review 21 Nov 2022 Recommended by customer in CB7 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To fit and install Stairlifts rental

"Work completed satisfactorily. "

REPORT THIS REVIEW

Review 4 Nov 2022 Recommended by customer in NR5 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Brooks Recon installed. Stairlift
Prior, assessment carried out in details explained in detail the work involved, showed videos of stairlift appropriate for me and stair case

"From the first phone call to Norfolk Stairlifts I was confident that I had made the right choice of company. No pressure, genuine interest in my needs and disability.
All the staff were patient, kind and amicable.
Very proffessionable from start to finish. I couldn't find any fault at all.
"

Team:
Richard Kieran Nick

REPORT THIS REVIEW

Review 20 Oct 2022 Recommended by customer in NR11 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

To supply and install and conditioned stairlift

REPORT THIS REVIEW

Review 27 Sep 2022 Recommended by customer in PE31 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very quick and easy service.
Thank you."

REPORT THIS REVIEW

Review 21 Sep 2022 Recommended by customer in NR9 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	5/10
The price represents value for money

Show All

Customer Review

"* Belt - Not easy to use if weak armed.
Hard to pull and recoil very strong.
* Stop/Start on stair a bit stiff.
Other wise very good.
"

REPORT THIS REVIEW

Review 15 Sep 2022 Recommended by customer in NR26 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

To install stairlift

"We were extremely pleased with all the work carried out from the time the surveyor (Mick) came into the house until the installation by Kieron and Richard everything ran smoothly. All the people were courteous and explained everything that was going to happen. Very very pleased with everything so much easier to get upstairs."

Team:
Mick Richard

REPORT THIS REVIEW

Review 15 Sep 2022 Recommended by customer in IP27 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fit stairlift.

"Engineer answered all my questions. Showed me how to use it in detail."

REPORT THIS REVIEW

Review 13 Sep 2022 Recommended by customer in IP22 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

REPORT THIS REVIEW

Review 12 Sep 2022 Recommended by customer in PE36 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fit new stairlift

"We were given a comprehensive explanation on the product. The fitter was excellent and explained all safety features and the work was of the lift.
An excellent company"

REPORT THIS REVIEW

Review 20 Aug 2022 Recommended by customer in NR34 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

REPORT THIS REVIEW

Review 20 Aug 2022 Recommended by customer in NR12 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Stair lift fitted

"We are very pleased with our stair lift. It has made my husbands life much easier. He has great difficulty in walking, I'm pleased to say it's made my life easier and taken away the fear of him falling. He finds the seat very comfortable and the controls easy to work. The workmen very very good, and completed the job on time. Our cottage is very old, but they had no problems."

Team:
Barry

REPORT THIS REVIEW

Review 13 Aug 2022 Recommended by customer in NR14 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very happy with the work done."

Team:
Barry

REPORT THIS REVIEW

Review 29 Jul 2022 Recommended by customer in NR18 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"In respect of the installation of my stairlift, Norfolk Stairlifts were very efficient and courteous from beginning to end.
I would definitely recommend them to anyone considering having a stairlift"

REPORT THIS REVIEW

Review 27 Jul 2022 Recommended by customer in NR9 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Electrician - an extra power point was installed for the stairlift, I thought he was due to arrive at 8 - it was just past 8.30 work ok - Toilet seat broken but credit note issued after an exchange of emails.

Barry - installed the stairlift. Very helpful, friendly and professional.

"Thank you - the stairlift was installed successfully and has saved me worrying about whether I need to move to a bungalow (at least for the moment) due to some arthritis and recurring tendonitis problems.
I would recommend the company to other people."

Team:
Barry

REPORT THIS REVIEW

Review 25 Jul 2022 Recommended by customer in NR14 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

"Norfolk Stairlifts were wonderful service"

Team:
Tom Watson

REPORT THIS REVIEW

Review 25 Jul 2022 Recommended by customer in NR17 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very good work."

REPORT THIS REVIEW

Review 15 Jul 2022 Recommended by customer in NR8 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New stair lift

"The work was carried out very professionally and I am very satisfied with the lift.
The engineer Barry was very friendly and made sure I knew the exact safety measures and explained the full use of the stairlift. I could not have bad better service."

REPORT THIS REVIEW

Review 14 Jul 2022 Recommended by customer in NR4 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of stairlift.

"Very satisfied customer"

Team:
Norfolk

REPORT THIS REVIEW

Review 12 Jul 2022 Recommended by customer in PE30 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitted electric stairlift for husband with mobility issues.

"Brilliant work and great value."

Team:
Barry

REPORT THIS REVIEW

Review 8 Jul 2022 Recommended by customer in NR19 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich-norfolkstairlifts-24856

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"We are very pleased with everything it will help us both a lot."

REPORT THIS REVIEW

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