A morale boost for employees

Our forms can include a space for the names of your team members and we show this information on the reports that we send to you. In our experience, the best results are usually achieved when your staff are given the responsibility of offering the feedback forms directly to your customers when the work is finished. This is more personal for everyone:

Your team should feel that they are being "recognised by the customer", rather than "audited by management"
Your customers are more likely to complete the form when they understand that this is a way to say "thank you" to the employees, rather than simply "office paperwork"
Your team's job and training may be mainly technical, but the publication of the results on the website will quickly show that customer satisfaction - and the reputation of your firm - is overwhelmingly driven by helpful, friendly people.

“When the opportunity first came to join Referenceline I was understandably cautious! But seeing the customer feedback is not only positive for the business but a real morale boost for the men. This all helps in the difficult market that we currently find ourselves in.”

Matthew A Schofield
R&D Schofield Ltd