Tank Replacement Services Ltd

Church Farm, Station Road, Wendling
Dereham
Norfolk
NR19 2NE

52.6799, 0.8558

Oil Fired Plumbing & Heating

Listed under:  Oil fired boiler - Plumbing, oil fired boiler service repair & installation, Oil Tank Installers / Installation
99% recommended   Rating 9.5/10
914 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 914 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brilliant and super quick service. Thank you for sorting out our crisis. "   more
 
" Job well done. Good lads did it (Can't put their names on page as I don't know them). Would have liked to save more oil but who wouldn't?"   more
 
" Arrived on time. Worked swiftly, polite, no mess left behind. Excellent!"   more
 
" Very professional and friendly approach technicians polite and encouraging. Answered all questions and instructed clearly as to there needs and what was required."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 14
agreed 13
Arrived 24
boiler 10
class 21
clean 39
clear 11
contact 12
courteous 19
customer 10
David 17
definitely 14
efficient 134
efficiently 44
enquiry 11
Excellent 124
explained 19
extremely 15
fast 20
friendly 108
Good 143
great 22
happy 34
helpful 92
highly 19
impressed 22
initial 23
installation 41
old 24
phone 23
pleasant 41
Pleased 63
polite 63
professional 66
prompt 39
quick 50
quickly 43
recommend 68
Replacement 24
satisfied 26
service 180
tank 124
team 51
Thank 43
Tidy 66
TRS 38
workers 22
Workmen 28
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Feb 2018
Recommended by customer in NR21
52.8710, 0.9388
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement steel tank
 
Cost: £1400

"Brilliant and super quick service. Thank you for sorting out our crisis. "
 
 
 
 
 
 


Review 19 Feb 2018
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.8256, 1.4803
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace oil tank.
 
Cost: £2200

"Job well done.
Good lads did it (Can't put their names on page as I don't know them).
Would have liked to save more oil but who wouldn't?"
 
 
 
 
 
 


Review 16 Feb 2018
Recommended by customer in CB11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9996, 0.2128
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing a new oil tank.
Transferring oil from old tank to new.
 
Cost: £1400

"Arrived on time.
Worked swiftly, polite, no mess left behind.
Excellent!"
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7240, 0.7902
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace split single skin tank with bunded tank on a new base. Included electronic fuel guage.
 
Cost: £1800

"Very professional and friendly approach technicians polite and encouraging. Answered all questions and instructed clearly as to there needs and what was required."
 
 
 
 
Team:
David Elvin
 
 
 


Review 9 Feb 2018
Recommended by customer in PE33
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5833, 0.4851
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace old single skin tank plastic with steel tank on existing base.
 
Cost: £1400

"A simple process from phone call to completion.
Very quick and very pleased."
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7707, 1.1655
 
 
Satisfaction Ratings
 
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of steel tank with steel tank.
 
Cost: £1200

"Efficient service carried out only 23 hours after ordering.
Workmen were very polite and friendly and carried out work efficiently."
 
 
 
 
 
 


Review 6 Feb 2018
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8541, 0.7387
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As Quotation.
 
Cost: £1400

"We were more then happy to have Chris and Lee in/around our property."
 
 
 
 
Team:
Chris Lee
 
 
 


Review 31 Jan 2018
Recommended by customer in CO4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.9467, 0.9311
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2200

"Very good and helpful.
As I have informed leaving, it would be very helpful if the telephone and mobile numbers given on the emergency service response were slowest."
 
 
 
 
Team:
David Elvin
 
 
 


Review 26 Jan 2018
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7023, 1.6237
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Empty and remove old plastic tank and replace with steel tank and replace oil.
 
Cost: £1300

"Could not find any fault at all.
Very impressive service with very competitive prices.
Well done."
 
 
 
 
Team:
1
 
 
 


Review 15 Jan 2018
Recommended by customer in PE32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.7774, 0.6599
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 1250 liter plastic oil tank with new 1000 liter steel oil tank.
 
Cost: £1200

"Before choosing TRS, I read through the many testimonials on their website. And can only endorse what so many other people have written.
Every aspect met my expectations and promised expectations. Service was at all times courteous and friendly. On the day, the team fitting the new boiler were prompt, friendly, helpful and efficient. How nice to see that TRS can be relied on to this extent. Thank you."
 
 
 
 
 
 

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