Tank Replacement Services Ltd

Church Farm, Station Road, Wendling
Dereham
Norfolk
NR19 2NE

52.6799, 0.8558

Oil Fired Plumbing & Heating

Listed under:  Oil fired boiler - Plumbing, oil fired boiler service repair & installation, Oil Tank Installers / Installation
99% recommended   Rating 9.5/10
880 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 880 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very happy with the service."   more
 
" Excellent company helpful on phone. Good clean workers. Good advice. Very happy with work."   more
 
" Good job as ever thank you for being so quick in delivery and construction. "   more
 
" Polite and considerate workers who were on time explained as they went through the installation. Very pleased with the choice of company and the finished result. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 87%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 13
agreed 13
Arrived 23
boiler 9
class 20
clean 38
clear 11
contact 12
courteous 18
customer 10
David 17
definitely 14
efficient 129
efficiently 42
engineers 9
enquiry 10
Excellent 121
explained 17
fast 19
friendly 100
Good 136
Great 22
happy 32
helpful 88
highly 19
impressed 21
initial 22
installation 41
Old 23
phone 21
pleasant 39
pleased 60
Polite 59
professional 64
prompt 38
quick 46
quickly 42
recommend 68
replacement 23
satisfied 26
service 173
tank 120
team 49
thank 42
tidy 63
TRS 36
workers 22
workmen 27
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.8547, 1.0397
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of an oil tank.
 
Cost: £1400

"Very happy with the service."
 
 
 
 
 
 


Review 17 Nov 2017
Recommended by customer in PE32
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7555, 0.8038
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Temp drain tank provide holding tank.
Replace tank with new 1400L bunded tank.
Replace pipe work.
Refill tank. Provide wireless monitor check all work.
 
Cost: £2280

"Excellent company helpful on phone. Good clean workers. Good advice. Very happy with work."
 
 
 
 
 
 


Review 16 Nov 2017
Recommended by customer in IP14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.2221, 0.9989
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove existing tank replace with new 1750 tank. Change position. Fireproof fence.
 
Cost: £2400

"Good job as ever thank you for being so quick in delivery and construction. "
 
 
 
 
 
 


Review 16 Nov 2017
Recommended by customer in NR15
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5232, 1.2061
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace old metal tank with bunded plastic tank.
 
Cost: £1968

"Very efficient and friendly service would certainly recommend this company. "
 
 
 
 
 
 


Review 16 Nov 2017
Recommended by customer in NR20
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6616, 1.0345
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of domestic oil storage tank.
 
Cost: £1200

"Sales personnel helpful and pleasant to deal with. Placing order and payment upon completion of work very straight forward. The two engineers who undertook the work were friendly, tidy and efficient. Old tank removed, replacement tank fitted in an hour with no mess. "
 
 
 
 
 
 


Review 16 Nov 2017
Recommended by customer in PE28
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.3306, -0.3287
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of bunded oil tank and removal of steel old tank and connections.
 
Cost: £1800

"Polite and considerate workers who were on time explained as they went through the installation. Very pleased with the choice of company and the finished result. "
 
 
 
 
Team:
Chris Lee
 
 
 


Review 15 Nov 2017
Recommended by customer in CO4
51.9552, 0.9419
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new heating oil tank.
 
Cost: £1400

"Nice guys. Very efficient. "
 
 
 
 
 
 


Review 10 Nov 2017
Recommended by customer in NR25
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.9008, 1.0838
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New oil tank.
 
Cost: £1700
 
 
 
 


Review 9 Nov 2017
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7745, 1.5114
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of oil tank.
 
Cost: £1280

"A job well done. Very methodical in their work tidy, polite, informative."
 
 
 
 
 
 


Review 9 Nov 2017
Recommended by customer in CB23
52.1898, -0.0674
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install stell oil tank
 

"The team had to make a change to the plan, but did this swiftly and professionally"
 
 
 
 
Team:
David Kevin
 
 
 

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