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We have special forms for many different types of business, but they all cover the following general areas:
- Customer Satisfaction
We ask you to rate the firm's quality, service, value and so on with up to 5 questions, marked out of 10 (See the panel).
- Do you recommend the firm?
It is clear that most consumers won't recommend a firm unless they are really happy with them. Mere "Satisfaction" is not good enough (see the panel).
- Your comments
The forms include space for your description of the work, your comments about the firm and any suggestions for improvement (these suggestions are not published on the website).
- Code Compliance
We also want to know if the firm follows good practice, so there are up to 10 Yes/No questions which also help explain in more details what you have a right to expect from different types of business.
The forms are "freepost", so it won’t cost you anything to send to us. If the firm doesn’t offer you a form, then you can ask us to send you a form.
We hope you find the information useful, so why can you trust Referenceline?
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OK isn't good enough
We ask you to rate your satisfaction from zero to 10:
Would you recommend this firm to others?
Consumers clearly expect more than just "satisfaction": 
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