A A Decor

Walnut Tree Cottage, Bush Green, Pulham Market
Diss
Norfolk
IP21 4YB

52.4439, 1.2458

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
99% recommended: 9.8/10
88 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8/10 Overall Rating 9.8/10
Based on 88 reviews since 2010
 
 
 
Quality
9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy
9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service
9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value
9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" As always an excellent job from Alan. Top quality work, friendly and helpful. Wouldn't hesitate to recommend. "   more
 
" Excellent result."   more
 
" Excellent workmanship, very reliable."   more
 
" Very professional, friendly and efficient."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 99%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
20 2
AA 3
additional 2
Alan 24
Alan’s 4
Arnold 11
Arnold’s 2
aspects 2
attention 4
aware 2
best 2
booked 2
care 4
clean 5
considerate 4
Decor 7
decorating 6
delighted 4
detail 5
excellent 26
extremely 7
fault 4
finish 4
finished 4
future 5
good 6
great 7
helpful 6
highly 6
manner 4
pleasant 5
pleased 9
pleasure 6
polite 6
professional 14
quality 13
recommend 13
reliable 5
room 4
satisfaction 4
satisfied 8
service 5
standard 17
Superb 4
taken 4
tidy 7
usual 4
working 4
workmanship 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 5 4 3 2 1

Budget:  

Review 25 Aug 2016
Recommended by customer in NR34
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.4851, 1.6179
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Painting of rooms in house and house exterior. Other items such as repointing etc.
 

"As always an excellent job from Alan. Top quality work, friendly and helpful. Wouldn't hesitate to recommend. "
 
 
 
 
 
 


Review 6 Jul 2016
Recommended by customer in IP31
52.2695, 0.7660
Cost: £1242
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Decoration of one room utility, breakfast room.
 

"Excellent result."
 
 
 
 
 
 


Review 16 Jun 2016
Recommended by customer in IP21
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.3970, 1.1951
Cost: £2250
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Decorated 2 bedrooms, shower room and reception room.
 

"Excellent workmanship, very reliable."
 
 
 
 
 
 


Review 5 Jan 2016
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.3961, 0.9437
Cost: £1423
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repair plaster work, decorate kitchen diner, install coring.
 

"Very professional, friendly and efficient."
 
 
 
 
 
 


Review 17 Nov 2015
Recommended by customer in NR34
52.4435, 1.5665
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
lounge redecorated

" The general standard of work could not be faulted,from the attention to detail to the care taken to leave the room tidy at the end of each day. What impressed me was the standard of finish on all decorated surfaces with the radiators looking as good as new. "
 
 
 
 


Review 10 Nov 2015
Recommended by customer in NR34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.4435, 1.5665
Cost: £1077
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Decorate lounge.
 

"Have seen Alan Arnolds work over several years and am very happy that I got him to decorate my lounge."
 
 
 
 
 
 


Review 17 Aug 2015
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.4641, 1.1800
Cost: £2834
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repaint outside of house including repairs to external render.
 
 
 
 
 


Review 29 Jul 2015
Recommended by customer in IP21
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.3711, 1.2481
Cost: £4503
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Painting outside woodwork including windows, door and barge boards.
 

"Excellent job to a very very high standard. Courteous and professional – thoroughly recommended."
 
 
 
 
 
 


Review 18 Jul 2015
Recommended by customer in IP21
52.3711, 1.2481
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Painting outside window frames and fascia boards

" I would thoroughly recommend Alan to anyone seeking a high quality service and finish. My property is old and required a great deal of wood repair prior to painting which Alan carried out to a very high standard. His painting skills are second to none and not only that he is very polite, pleasant and a pleasure to do business with "
 
 
 
 


Review 8 Jun 2015
Recommended by customer in IP13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.2226, 1.3484
Cost: £4286
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Paint exterior of house and repair wood work.
 

"If you want a good job done well- ask AA Décor."
 
 
 
 
 
 


Review 7 May 2015
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.3743, 1.0971
Cost: £723
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Detached bungalow. front elevation only.Lay dust sheets to protect footpaths. Prep & paint soffits. Wash down all PVCU fascia & bargeboards. Prep & paint render & pebbledash walls. Dulux products uses throughout.
 

"Professional work overall very satisfied."
 
 
 
 
 
 


Review 7 May 2015
Recommended by customer in NR34
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.4851, 1.6179
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Painting kitchen.
 
 
 
 
 


Review 22 Apr 2015
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.4526, 1.0119
Cost: £600
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Exterior painting. 3 windows & 1 door & frame.
 

"Have used this business for last 19 years and would not change."
 
 
 
 
 
 


Review 7 Apr 2015
Recommended by customer in NR34
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.4851, 1.6179
Cost: £5160
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Interior decorating to hall. Living room, garden/dining room, bedrooms. Thorough preparation, emulsion wall & ceilings & paint woodwork and radiators.
 

"Very pleased with standard of work – would recommend."
 
 
 
 
 
 


Review 20 Mar 2015
Recommended by customer in ip22
52.3758, 1.1016
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
painting kitchen diner

" Alan is a perfectionist and his work is without fault.Alan left the kitchen spotless and I would have no hesitation in recommending him to anyone a true professional. "
 
 
 
 


Review 2 Feb 2015
Recommended by customer in IP20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4045, 1.2990
Cost: £349
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Wallpapering stairwell x 2. Clean down walls of debris & dust. Apply Zinsser 'gardz' sealer. Caulk window frames & skirting. Hang patterned wallpaper. Clean & tidy afterwards.
 

"Alan was very friendly & polite. His work was professional in standard and completed within the set time frame. We are extremely pleased with the wallpapering and would definitely recommend A A Decor to friends & family. Thank you"
 
 
 
 
 
 


Review 19 Jan 2015
Recommended by customer in IP33
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.2333, 0.7152
Cost: £2230
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Strip old wallpaper, hang lining paper and 1 feather wall. Emulsion remaining walls and ceiling. Prep main door and 6 wardrobe doors and frames etc inside and out. Remove / refit lights, curtain poles and radiator cabinet. Vacuum room. Issue forms for 2 year guarantee.
 

"As always Alan has carried out the work to the highest standard which is why I would never use anyone else."
 
 
 
 
 
 


Review 19 Jan 2015
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3752, 1.0994
Cost: £375
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Emulsioned stairwell, walls and ceilings.
 

"Alan was extremely aware of safety issues when doing the high stairs ceiling and ensured every thing was safe. He carried out this not so easy work with his usual meticulous way. He made no mess and greatly minimised inconvenience to me. He certainly knows how to get the best from his products. I am extremely satisfied with Alan’s work and would recommend him to anyone who has doubts about employing a cowboy painter. Alan is the best. No need to worry about his work!!"
 
 
 
 
 
 


Review 19 Jan 2015
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3752, 1.0994
Cost: £534
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Emulsioned ceiling, Emulsioned walls, wall papered 2 walls in large sitting room.
 

"Alan is a very trustworthy tradesman. He pays great attention to detail and doesn’t cut corners. He is very proficient and takes pride in his work. He was always punctual and was clean and tidy whilst working, and cleared away tidily each day. He worked long days and had very few tea breaks. Alan will leave you a room to be proud of in your house. I wish I’d found him sooner!!"
 
 
 
 
 
 


Review 3 Jan 2015
Recommended by customer in IP23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.2830, 1.1405
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Painting a hall, stairs and landing.
 

"Mr Arnold did an excellent job in painting our hall / landing / stairs. He is hard working and meticulous in detail. I would recommend him highly to anyone needing painting and decorating services."
 
 
 
 
 
 

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