P T Johnstone Painters & Decorators

4 Harefield Mews
Dundee

DD2 3JG

56.4743, -3.0057

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.6/10
70 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 70 reviews since 2015
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very good. Would highly recommend."   more
 
" Paul is the best I have used, very efficient, clean work and a lovely person to have in your private home. I highly recommend Paul, outstanding perfect work. On schedule and upto a very high standa...."   more
 
" Clean and tidy. Minimal fuss, very happy with the job. "   more
 
" Paul carried out job to high standard and his attention to detail was second to none. Very pleasant guy and job was carried at high standard. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
advise 2
agreed 4
approachable 2
attention 2
bedroom 2
certainly 2
Chas 9
clean 11
decorators 4
definitely 7
efficient 6
excellent 14
extremely 4
finished 5
friendly 17
friends 3
good 18
great 8
guys 3
happily 3
happy 12
hard 6
helpful 4
highly 7
Johnstone 7
later 3
Paul 25
pleasant 5
pleased 3
polite 3
pride 3
professional 5
PT 4
quality 4
quote 4
really 3
recommend 22
reliable 4
result 4
second 3
service 8
standard 14
Started 3
team 4
tidy 11
worker 3
workers 3
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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» 4 3 2 1

Budget:  


Review 22 Jan 2018
Recommended by customer in DQ3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Came out, gave estimation and started promptly. Very reliable and easy to work with.
 

"Very good. Would highly recommend."
 
 
 
 
 
 


Review 19 Jan 2018
Recommended by customer in DD7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.484169, -2.845484
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full re-painting of my farm house, wallpapers paint and varnish of wood
 

"Paul is the best I have used, very efficient, clean work and a lovely person to have in your private home.
I highly recommend Paul, outstanding perfect work.
On schedule and upto a very high standard."
 
 
 
 
 
 


Review 7 Dec 2017
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4563, -2.9935
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip existing wallpaper, re-paper restaurant, undercoat and gloss woodwork.
 
Cost: £1100

"Paul carried out job to high standard and his attention to detail was second to none. Very pleasant guy and job was carried at high standard.

"
 
 
 
 
Team:
Raul
 
 
 


Review 7 Dec 2017
Recommended by customer in DD2
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4563, -2.9935
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-pointed kitchen and restaurant.


 

"Clean and tidy. Minimal fuss, very happy with the job.

"
 
 
 
 
Team:
Paul
 
 
 


Review 7 Dec 2017
Recommended by customer in DD5
56.4889, -2.8235
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full re-decoration of property (rental).

 
Cost: £950

"Paul is neat and tidy worker, competent and carried job out to high standard.



"
 
 
 
 
 
 


Review 30 Sep 2017
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4849, -2.8451
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wallpaper 3 bedrooms. Gloss paint internal woodwork. Gloss paint external eaves and soffits.
 
Cost: £1230
 

"Paul was very friendly and professional. He detailed the job in terms of cost and timing. He worked hard and was very efficient. His service was good value for money and overall happy with the job and would happily use again."
 
 
Team:
Paul Johnstone
 
 
 


Review 27 Aug 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4822, -2.8298
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two coats of emulsion on roof and walls and gloss on paintwork
 
Cost: £225
 

"Paul has decorated most of the rooms in our house in the past and also some outdoor work. He is very pleasant and very helpful. His work is excellent and I would certainly recommend him."
 
 
 
 


Review 23 Aug 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4768, -2.8728
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The job was to wallpaper the dining room.
 
Cost: £230
 

"Paul was prompt in his visit to assess the work required and provided his price. This was agreed and the job was carried out a day or two later.
Paul was friendly and the work was done to a high standard. The room was left in a clean condition. He was later approached to remedy a couple of very minor snags which he promptly attended to.
All-in-all a good experience and we would not hesitate in recommending him.

Very positive."
 
 
Team:
Paul Johnstone personally
 
 
 


Review 21 Aug 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4935, -2.9091
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint living room walls, ceiling and window.
 
Cost: £180
 

"Paul gave us a fair price for the work to be done, we then arranged a suitable date. The work was carried out as requested to a high standard. Paul was friendly and approachable. This was the second time Paul has done work for us, and we are waiting for him to advise us of another available slot in his calendar to do some more work for us. We would not hesitate in recommending him to others."
 
 
Team:
Paul
 
 
 


Review 2 Aug 2017
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4643, -3.0262
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painted skirting and door frames in our living room.
 
Cost: £375
 

"Paul did a great job at painting skirting and door frames in our living room. Before he started, Paul clearly explained what needed to be done and gave us a detailed quote including the cost of all material and labour. On the day he arrived on time and finished the job quickly. Although overall he was very tidy, we had to do some cleaning afterward, but nothing out of the ordinary."
 
 
Team:
Paul
 
 
 


Review 26 Jul 2017
Recommended by customer in Dd38
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4787, -2.9818
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paper feature wall

"3rd time using Paul and another excellent job, would highly recommend.Job done with minimal disruption and no mess, he gets on with the job in hand and takes a pride in his work, wouldn't hesitate to use again."
 
 
Team:
Paul
 
 
 


Review 26 Jul 2017
Recommended by customer in Dd38
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4787, -2.9818
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paper feature wall

"Third time using Paul and another excellant job, cant recommend him highly enough, he takes a pride in his work and all done in a cheerie friendly manner. Would definatly use again."
 
 
Team:
Paul
 
 
 


Review 11 Jul 2017
Recommended by customer in KY16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.3801, -2.8892
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have had P T Johnstone decorate my home for the second time in the last 4 years. and found them to be professional, hard working, and easy to deal with, i would not hesitate to recommend PT Johnstone.

"I found that PT Johnstone decorators extremely helpful with the choice of paints from the start of our project and was always on hand to answer and advise any questions we had
Good Company Quality work and very professional.
"
 
 
Team:
Paul Johnstone
 
 
 


Review 5 Jun 2017
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4776, -2.8648
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hallway / kitchen / bedroom all dark wood to be painted white.
 
Cost: £395

"All work carried out as required in the usual efficient manner."
 
 
 
 
 
 


Review 30 May 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4687, -3.0067
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 4/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip bedroom wall paper prepare woodwork paint ceiling, woodwork and re paper walls paint walls.
 
Cost: £350

"Very Happy With the result."
 
 
 
 
 
 


Review 22 May 2017
Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4738, -2.9420
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint exterior of house.
All windows, doors and exterior walls.
 

"Paul and Chas worked o our house for two weeks.
Extremely hard working, great communication and quality of workmanship was excellent.
I would definitely recommend to others and would use again.

Thanks Paul!"
 
 
 
 
Team:
Paul Chas
 
 
 


Review 28 Apr 2017
Recommended by customer in PH14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4449, -3.1719
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting of hall including varnishing of stairs and facings. Painting of TV room (all ceilings also painted).
 
Cost: £700

"Excellent work- Mr. Johnstone was extremely professional and committed."
 
 
 
 
 
 


Review 16 Mar 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4696, -2.9626
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting bedroom of bathroom, wallpapering.
 
Cost: £425

"Paul das a great job, bedrooms looking great, Paul was very nice and friendly with staff, kept us up to date with what was happening."
 
 
 
 
 
 


Review 6 Mar 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4870, -2.9350
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting and wallpapering hall and stairs.
 

"Very happy with result no complaints what so ever."
 
 
 
 
 
 


Review 22 Feb 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4828, -2.9795
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and paint wood work on stairs/doors and room divider.
 
Cost: £160

"Clean tidy workman job started and finished as per quote.

Happily use this company again."
 
 
 
 
 
 

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