Running Smoothly

Medina, Alison Close
Lingwood
Norwich
NR13 4BN

52.6195, 1.4836

Painter & Decorator

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Domestic Appliance Repairs, Painters & Decorators / Painting & Decorating, Plumbers / Plumbing
100% recommended   Rating 10/10
5 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 5 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent jobs. "   more
 
" Arrived day after I contacted him. Had a gap in his schedule, so fitted that day. Neat, efficient work. Done very quickly and to high standard. Would recommend to others."   more
 
" Barnaby is a great worker, polite and pleasant. Work was done efficiently and finished before scheduled, it showed he takes pride in his work and I would highly recommend his services. "   more
 
" Mr Crockett arrived at the time arranged and sorted out the problems quickly and efficiently, leaving everything tidy and cleaned up afterwards. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 80%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 2
Barnaby 2
efficiently 2
polite 2
quickly 2
recommend 3
sorted 2
advised 1
annoying 1
bathroom 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 20 Feb 2018
Recommended by customer in IP12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.0963, 1.3032
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building 2 cupboards and shelves for TV. Bookcase
and Arbor in the garden.
 
Cost: £760

"Excellent jobs. "
 
 
 
 
Team:
Barnaby
 
 
 


Review 8 Feb 2018
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6188, 1.4773
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new kitchen sink and taps.
 
Cost: £70

"Arrived day after I contacted him.
Had a gap in his schedule, so fitted that day.
Neat, efficient work. Done very quickly and to high standard.
Would recommend to others."
 
 
 
 
 
 


Review 10 Nov 2017
Recommended by customer in NR25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.9403, 1.1416
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Barnaby took out the previous bathroom and fitted a brand new suite. Asky light was added to replace a small window, making the room bright and fresh.
 

"Barnaby is a great worker, polite and pleasant. Work was done efficiently and finished before scheduled, it showed he takes pride in his work and I would highly recommend his services. "
 
 
 
 
Team:
Barnaby
 
 
 


Review 9 Nov 2017
Recommended by customer in IP12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0952, 1.3073
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old kitchen mixer taps and fitting of new ones. Mending dripping taps in bathroom.
 
Cost: £80

"Mr Crockett arrived at the time arranged and sorted out the problems quickly and efficiently, leaving everything tidy and cleaned up afterwards. "
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in NR13
52.6198, 1.4889
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Barnaby and his team painted and decorated our two bedroom house. He did a brilliant job and left the place looking like new.
 

"Barnaby communicated with us on a very down to earth level. He was very helpful and advised us on what paint we should buy. His team member was his partner who was very friendly and bright, who always was very polite. They both worked brilliantly as a team! you almost didn't know they were these as they just got on with the job in hand. They even got the job done a day earlier than expected. Barnaby also made some shelves to fit and sorted out that annoying tap in the bathroom which dripped all day long. I would recommend him and I have his details stored in case we need anyone work done in the future. "
 
 
 
 
Team:
Barnaby Amber
 
 
 

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