H G S Painting & Decorating

Unit 7 Capitol House, 4-6 Heigham Street
Norwich
Norfolk
NR2 4TE

52.6343, 1.2864

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.8/10
9 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 9 reviews since 2013
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Robs work is done to a high standard and top quality and very professional. John Merrick PE301QL. 18-V-17."   more
 
" Good communication Friendly professional service."   more
 
" This is the third job Rob has done for me, including lining papering my sitting room. I'm impressed by the careful preparation he does to ensure a good finish, his attitude to customer service and con...."   more
 
" They were professional, conscientious, thorough, reliable and good at their job. Having had previous experience in dealing with tradespeople who are the complete opposite, we wouldnt hesitate to recom...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

efficient 2
G 2
H 3
Having 2
pleased 2
professional 3
quality 2
recommend 2
service 3
£7000 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 15 Jun 2017
Recommended by customer in PE30
52.7576, 0.3980
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting and decorating house including outside inside and courtyard.
 

"Robs work is done to a high standard and top quality and very professional.
John Merrick
PE301QL.
18-V-17."
 
 
 
 
 
 


Review 22 Dec 2016
Recommended by customer in NR1
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6248, 1.2977
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete decoration of apartment.
 
Cost: £970

"Good communication
Friendly professional service."
 
 
 
 
 
 


Review 9 Dec 2016
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6099, 1.2637
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painted hall stairs and landing.
 
Cost: £734

"This is the third job Rob has done for me, including lining papering my sitting room. I'm impressed by the careful preparation he does to ensure a good finish, his attitude to customer service and consideration. I am more than happy for Rob and his colleague Jimmy to have keys to the house
"
 
 
 
 
 
 


Review 26 Nov 2016
Recommended by customer in NR27
 My Age: 50 - 59 
 I'm: Female 

52.9318, 1.3005
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had 2 large sash windows refurbished by another company and they sub-contracted to HGS for the painting after.

"They were professional, conscientious, thorough, reliable and good at their job. Having had previous experience in dealing with tradespeople who are the complete opposite, we wouldnt hesitate to recommend these nice bunch of fellas.It can be stressful having tradespeople in your home - this really wasnt."
 
 
Team:
Rob and others
 
 
 


Review 21 Jul 2015
Recommended by customer in NR12

 I'm: Male 

52.7117, 1.4195
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting 7 bedroom vicarage

"Efficient and friendly. This was a large job and an old building. Very pleased"
 
 
 
 


Review 19 Sep 2014
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6895, 0.9305
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Interior decoration to staircase wall is include; all preparation, removal of dirt and scuffs. Full coat magnolia emulsion to complete well. Exterior and interior decoration to front and back doors and frames. 1 full coat white undercoat to external side. 1 coat gloss to interior and exterior sides.
 
Cost: £352

"Work started exactly as agreed and finished at 4 pm. All very satisfactory. I am very pleased and would have work done by H G S Again."
 
 
 
 
 
 


Review 4 Feb 2014
Recommended by customer in IP24
52.4205, 0.8618
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To redecorate every room in our residential centre.
 
Cost: £2466

"Very competitive price £7000 cheaper than the next quote! Quick, efficient and clean. Worked the weekend to accommodate centre usage A+."
 
 
 
 
 
 


Review 1 May 2013
Recommended by customer in NR19
52.6784, 0.9239
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £500

"Excellent service and high quality job. I wouldn’t hesitate to recommend him."
 
 
 
 
 
 


Review 29 Apr 2013
Recommended by customer in NR19
52.6802, 0.9425
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £280

"We are a firm of property management and letting agents. We have used this company on numerous occassions recommended it to other firms and clients. We have been more than satisfied with their work."
 
 
 
 
 
 

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