Hugh Strain & Son Ltd

1 Shanter Way, Ayr
South Ayrshire

KA7 4PF

55.4289, -4.6387

Painter & Decorator

Listed under:  Builders, Carpenters & Joiners / Carpentry & Joinery, Painters & Decorators / Painting & Decorating, Plumbers / Plumbing, Roofers / Roofing
97% recommended   Rating 9.5/10
32 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 32 reviews since 2016
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I am delighted. Stuart painter / decorator did a wonderful job. Tidied up every day very helpful. Ended up a great job. Will definitely use again."   more
 
" Workmen pleasant and worked very hard. Left all areas clean and tidy. Will use this company again."   more
 
" Will recommend to all."   more
 
" The job was well done, both painters (Stewart/John) were very helpful, punctual and professional. I was happy with all aspects of the job including the office and administration."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 81%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 60%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

administration 2
aspects 2
clean 2
delighted 2
excellent 8
experience 2
Good 4
great 2
happy 4
hard 2
helpful 5
man 2
members 2
pleasant 3
professional 3
recommend 2
standard 2
Strain 4
Stuart 2
team 2
tidy 2
workers 2
working 2
Workmen 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  


Review 19 Jun 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4302, -4.6476
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorate kitchen stripping walls. Filling walls ready for decor. Re papering I supplied paper. 3 coats of emulsion to ceiling 3 coats paint to woodwork.
 
Cost: £800

"I am delighted. Stuart painter / decorator did a wonderful job. Tidied up every day very helpful. Ended up a great job. Will definitely use again."
 
 
 
 
 
 


Review 31 May 2018
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.4488, -4.6186
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint outside of house and replace gutters.
 

"Workmen pleasant and worked very hard.
Left all areas clean and tidy. Will use this company again."
 
 
 
 
 
 


Review 22 May 2018
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.4488, -4.6186
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refurbish porch.
Great work.
Great workers.
 
Cost: £1260

"Will recommend to all."
 
 
 
 
Team:
Martin Stuart
 
 
 


Review 22 May 2018
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4533, -4.6293
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof work, new leap work, cable end, chimney re-pointed, slate work.
 
Cost: £2296
 
 
Team:
Scott Tommy
 
 
 


Review 22 May 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4329, -4.6377
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint exterior of house and garage.
 
Cost: £3912

"The job was well done, both painters (Stewart/John) were very helpful, punctual and professional.
I was happy with all aspects of the job including the office and administration."
 
 
 
 
Team:
Stewart John
 
 
 


Review 30 Apr 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wardrobe repair.
 
Cost: £42
 
 
 
 


Review 26 Apr 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.4411, -4.6210
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Construction of an en-suite bathroom in eaves space.
 

"The whole experience was excellent.
All the team were pleasant and thoughtful.
The work was completed quickly and efficiently.
I would use Hugh Strain & Son Ltd again.
They are totally professional and honest."
 
 
 
 
 
 


Review 14 Dec 2017
Recommended by customer in KA2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
55.5807, -4.6002
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60
 
 
 
 


Review 27 Oct 2017
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4281, -4.6490
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit and replace guttering on the house and paint woodwork.
 
Cost: £1392

"Delighted with the work done. Good company to deal with."
 
 
 
 
 
 


Review 6 Oct 2017
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4464, -4.6056
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove load bearing wall, build new stud wall, fit steel beam to support roof and stair case, build new cupboards, remove radiators, electric sockets and refit. Supply and fit new doors (6).
 
Cost: £4326

"All members of Hugh Strain were very helpful and understood what was needed. Good job done."
 
 
 
 
 
 


Review 2 Oct 2017
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4533, -4.6293
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint large hall and stairs including alterations to skylight window ( plastering etc ).
 
Cost: £1675

"Hugh Strain and Sons did an excellent job - all aspects of the work was carried out very professionally always arriving on time, and very courteous. "
 
 
 
 
Team:
Stuart John
 
 
 


Review 7 Aug 2017
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4670, -4.5964
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Joinery work various locations in property.
 

"Used firm several time always happy with standard of work and cost."
 
 
 
 
 
 


Review 6 Jul 2017
Not Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.5589, -4.6432
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 3/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lounge make over including plumbing work, joinery, electrical and painting/decorating.
 
Cost: £1392
 

"Over all this was a disappointing experience....given the reviews/rating from this site. There were several problems relating to scheduling/communication/quality of work and administration.
Originally the work involved 3 rooms, which had been estimated to take about a week or so...in the end this one room took 7 days, due to some rework required for unacceptable quality of work.
There was a lack of proper preparation and I felt the work was somewhat rushed through.

I decided on the back of this experience not to proceed with the remaining 2 rooms as I felt I could not work with a company in the way which Strain seem to do business. I am also finding it difficult to recommend this company of the basis of my own experience."
 
 
 
 


Review 20 Jan 2017
Recommended by customer in KA9
55.496894, -4.613571
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting of woodwork surrounding roof windows.
 
Cost: £630

"Very satisfied with work done."
 
 
 
 
 
 


Review 18 Jan 2017
Recommended by customer in KA9
55.5046, -4.6099
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Redecorating lounge, painting walls (3 coats) Ceiling (2 coats) and wood work over 2 days.
 
Cost: £912

"Very clean workers, cleaned up behind themselves before leaving. Very polite men, helped deal away some small furniture too."
 
 
 
 
 
 


Review 9 Jan 2017
Recommended by customer in KA10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.5433, -4.6535
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lifting old slabs and removing from site, lay new slabs on leveled ground and monoblock either side slab front door area.
 
Cost: £2334

"Happy with work."
 
 
 
 
 
 


Review 21 Dec 2016
Recommended by customer in KA7
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.4468, -4.6448
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Bifold doors. Small attic spaces floored door fitted to attic, new heated tower rain in bathroom. Picture rail in dining room.
 
Cost: £1414

"Good company to work with although had to chase for work to be completed. Lovely people in office, especially Clare and all tradesmen excellent. Would use again for further work. "
 
 
 
 
 
 


Review 19 Dec 2016
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4624, -4.6292
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 4 sets of double doors in pub.
 
Cost: £4400
 
 
 
 


Review 24 Nov 2016
Recommended by customer in KA7
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.4488, -4.6038
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New ceiling after leak in water pipes.
Just about to paint when another leak was spotted so more work done and new ceiling completed.
 
Cost: £1542

"Excellent job and workmen.

Thank you."
 
 
 
 
Team:
Davie Stewart
 
 
 


Review 18 Nov 2016
Recommended by customer in RA8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit wooden flooring. 2 small joinery repairs.
 

"Excellent service from everybody we came into contact with. Reliable, professional and excellent standard of work.
The man working in the house was very tidy, removing all old carpets stacking neatly."
 
 
 
 
 
 

Back to top

» 2 1