RF Plumbing and Heating Ltd

15 Kirkland Road, Heathhall
Dumfries

DG1 3RN

55.0988, -3.5801

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, oil fired boiler service repair & installation, Oil Fired Heating, Plumbers / Plumbing
100% recommended   Rating 10/10
13 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 13 reviews since 2015
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Had Richard Fotheringham service my boiler for a few years. Very fair price, always arranged a mutual time for visit. Have also had a couple of call outs which were dealt with quickly. Richard als...."   more
 
" I would thoroughly recommend RF Plumbing and Heating Ltd. They quoted us a great price for the job, came on time stayed till the job was finished and left everywhere clean and tidy. Will be more than ...."   more
 
" Excellent service! I was desperately searching for a gas safe plumber to turn off the gas, remove the gas meter for some other work I was having done in my kitchen, then to reconnect afterwards, at ve...."   more
 
" Very tidy, well presented and on time. Will use again."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boiler 3
clean 3
efficient 3
Excellent 3
family 2
finished 2
fitted 2
Fotheringham 2
gas 2
great 2
hob 2
plumber 3
quickly 2
recommend 3
Richard 3
service 5
tidy 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Aug 2017
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0847, -3.6426
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service

"Had Richard Fotheringham service my boiler for a few years.
Very fair price, always arranged a mutual time for visit.
Have also had a couple of call outs which were dealt with quickly.
Richard also fitted a gas hob and gas supply pipe for job at a much cheaper price than a tradesman I'd USED for work previous.
I have no hesitation in recommending him to friends or anyone looking for work to be done."
 
 
Team:
Richard Fotheringham
 
 
 


Review 5 Aug 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
55.0948, -3.5793
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old boiler and hot water tank and supply and fit new combi boiler
 
Cost: £2478
 

"I would thoroughly recommend RF Plumbing and Heating Ltd. They quoted us a great price for the job, came on time stayed till the job was finished and left everywhere clean and tidy. Will be more than happy to use them again.R"
 
 
Team:
Richard and Luci
 
 
 


Review 14 Jul 2017
Recommended by customer in DG1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.0709, -3.5926
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Required the gas disconnected, and the meter removed from under the sink for replastering of the wall in the kitchen. Then reconnection once the work had been done.
 
Cost: £211
 

"Excellent service! I was desperately searching for a gas safe plumber to turn off the gas, remove the gas meter for some other work I was having done in my kitchen, then to reconnect afterwards, at very short notice (like the week before I needed the work done). Luci Fotheringham quickly responded to my email saying they had a job cancelled for that week and they'd be able to help me, I was so grateful! We arranged for access to the flat, my mum was at the properly to let Mr Fotheringham in and left the keys for him to drop back through the door when he was finished disconnecting everything. When we arrived at the property later the gas hob had been removed, above and beyond as we had not asked for this, and has arranged for a family member to do that for us. After that it was just a case of letting them know when the other work had finished so that we could arrange to get them back in. They were able to fit us in again quickly after the other work was finished, replacing the meter where it was under the sink, and putting the gas back on. Permanently disconnecting the old gas hob without a problem as we had decided it wasn't going back in. Excellent service, very friendly and accommodating. Couldn't recommend them highly enough."
 
 
Team:
Richard and Luci Fotheringham
 
 
 


Review 15 May 2017
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.0759, -3.5862
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 3 radiators and service boiler.
This is the 3rd year I have used this firm.
 
Cost: £200

"Very tidy, well presented and on time. Will use again."
 
 
 
 
 
 


Review 9 May 2017
Recommended by customer in DG1

 I'm: Male 

 I have known this business: 1 - 5 years 
55.0667, -3.5819
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Central heating upgrade, including combi boiler, new copper pipes and radiators throughout. Removal of old gas fire. Complete bathroom refit, including fitted bathroom furniture, waterproof flooring and wall panels.

"A great service provided by Richard and his team. They are hardworking we are really pleased with the work. The house is now warm, the boiler is efficient and hot water whenever we need it. The upgrade in the bathroom has been beneficial to the whole family."
 
 
Team:
Richard, Nathan, Alistair. RF Plumbing and Heating
 
 
 


Review 20 Apr 2017
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0948, -3.5712
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Gas boiler fitted... clean tidy job... great service as ever.

"Our boiler died on Easter Sunday. Rick came out and checked it that day... arranged to order new one and fitted it on Wednesday. Clean tidy efficient job as ever."
 
 
Team:
Richard Fotheringham and his apprentice.
 
 
 


Review 5 Apr 2017
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0116, -3.8950
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had a new boiler fitted
 
Cost: £1500
 

"Excellent service, clean and tidy workmanship and very reasonably priced. Aftercare provided if required"
 
 
Team:
Rick and Nathan
 
 
 


Review 5 Jul 2016
Recommended by customer in DG13
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1529, -3.0027
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
The plumbes was only a part of the work carried out but I would no hesitation about employing this trader again.
 

"He was efficient, pleasant and effective. So much so I have used him again to make a repair. Very satisfactory person to employ. I would recommend this trader."
 
 
 
 
 
 


Review 18 Apr 2016
Recommended by customer in DG1
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1083, -3.5826
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler and radiators in every room. Old gas fire taken out of living room and blocked off.
 
Cost: £3800
 
 
 
 


Review 5 Jan 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1070, -3.5808
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A new gas boiler.
 
Cost: £1500

"Very satisfied with the work carried out."
 
 
 
 
 
 

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