RF Plumbing and Heating Ltd

15 Kirkland Road, Heathhall
Dumfries

DG1 3RN

55.0988, -3.5801

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, oil fired boiler service repair & installation, Oil Fired Heating, Plumbers / Plumbing
100% recommended   Rating 10/10
10 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
10/10 Overall Rating 10.0/10
Based on 10 reviews since 2015
 
 
 
Quality
10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy
9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service
10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value
10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very tidy, well presented and on time. Will use again."   more
 
" A great service provided by Richard and his team. They are hardworking we are really pleased with the work. The house is now warm, the boiler is efficient and hot water whenever we need it. The upgr...."   more
 
" Our boiler died on Easter Sunday. Rick came out and checked it that day... arranged to order new one and fitted it on Wednesday. Clean tidy efficient job as ever."   more
 
" Excellent service, clean and tidy workmanship and very reasonably priced. Aftercare provided if required"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boiler 2
Clean 2
efficient 3
Excellent 2
plumber 2
Richard 2
service 3
tidy 3
Aftercare 1
bathroom 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

1

Budget:  

Review 15 May 2017
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.0759, -3.5862
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace 3 radiators and service boiler.
This is the 3rd year I have used this firm.
 
Cost: £200

"Very tidy, well presented and on time. Will use again."
 
 
 
 
 
 


Review 9 May 2017
Recommended by customer in DG1

 I'm: Male 

 I have known this business: 1 - 5 years 
55.0667, -3.5819
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New Central heating upgrade, including combi boiler, new copper pipes and radiators throughout. Removal of old gas fire. Complete bathroom refit, including fitted bathroom furniture, waterproof flooring and wall panels.

" A great service provided by Richard and his team. They are hardworking we are really pleased with the work. The house is now warm, the boiler is efficient and hot water whenever we need it. The upgrade in the bathroom has been beneficial to the whole family. "
 
 
Team:
Richard, Nathan, Alistair. RF Plumbing and Heating
 
 
 


Review 20 Apr 2017
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0948, -3.5712
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New Gas boiler fitted... clean tidy job... great service as ever.

" Our boiler died on Easter Sunday. Rick came out and checked it that day... arranged to order new one and fitted it on Wednesday. Clean tidy efficient job as ever. "
 
 
Team:
Richard Fotheringham and his apprentice.
 
 
 


Review 5 Apr 2017
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0116, -3.8950
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Had a new boiler fitted
 
Cost: £1500
 

" Excellent service, clean and tidy workmanship and very reasonably priced. Aftercare provided if required "
 
 
Team:
Rick and Nathan
 
 
 


Review 5 Jul 2016
Recommended by customer in DG13
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1529, -3.0027
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
The plumbes was only a part of the work carried out but I would no hesitation about employing this trader again.
 

"He was efficient, pleasant and effective. So much so I have used him again to make a repair. Very satisfactory person to employ. I would recommend this trader."
 
 
 
 
 
 


Review 18 Apr 2016
Recommended by customer in DG1
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1083, -3.5826
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New boiler and radiators in every room. Old gas fire taken out of living room and blocked off.
 
Cost: £3800
 
 
 
 


Review 5 Jan 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1070, -3.5808
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A new gas boiler.
 
Cost: £1500

"Very satisfied with the work carried out."
 
 
 
 
 
 


Review 19 Nov 2015
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.0709, -3.5707
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Pipe works. Fit new water heater. Heating works. Sewage work. All over a period of a year.
 

"Richard is the best plumber I have ever used. Very professional and very thorough which is what I want. Nothing is a hassle for him. Even when faced with unexpected work! Will always use him!"
 
 
 
 
 
 


Review 16 Oct 2015
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
55.0988, -3.5801
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Excellent.
 

"Excellent."
 
 
 
 
 
 


Review 14 Oct 2015
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0596, -3.5848
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removed old combi, the new one in.
 
Cost: £1500

"I was so impressed with Richard's work, I have asked him to service my combi ever year, a good plumber & reliable."
 
 
 
 
 
 

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