APS Dundee Ltd

3 Granary Terrace, Monikie Broughty Ferry
Dundee
Angus
DD5 3UX

56.5373, -2.8141

Plumber

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
100% recommended   Rating 9.8/10
23 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 23 reviews since 2014
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Spent weeks trying to obtain estimates to have the gas boiler etc replaced with little success. Got in touch with APS - Steve estimated the job that same day and emailed me the estimate prior to 8pm! ...."   more
 
" Excellent, efficient and highly professional service. Responded quickly to my emails and contacted the tenants to arrange access; performed the work competently and provided all the paperwork within ...."   more
 
" From the outset, the project manager Steve Craig, liaised with me to ensure I understood what needed done and timelines for each aspect of the job. He introduced me to tradesmen and, where appropriat...."   more
 
" On both occasions the APS team were quick to visit, assess the job and quote. They also answered my questions by email and in person so that I had a full understanding of what I was paying for and th...."   more
 
About Us


We are a local and well established company who are committed to providing a high standard of quality at a reasonable cost. We are gas safe registered and are Worcester Bosch Accredited Installers.
The services we offer
Full bathroom design and installation
Full central heating system installation
Gas, oil and Lpg boiler installations
All general plumbing and heating repairs
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 3
APS 4
bathroom 2
boiler 2
class 2
communication 2
Completely 2
efficient 3
efficiently 3
Emailed 2
Excellent 4
explained 2
Extremely 2
finish 2
friendly 3
future 4
gas 2
happy 5
highly 2
installed 2
needed 2
organised 2
polite 3
prior 2
professional 4
promised 2
prompt 3
promptly 2
quickly 4
recommend 4
recommending 3
service 4
standard 4
Steve 7
system 2
team 5
tenants 2
tidy 2
Turned 2
week 2
workers 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Apr 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4848, -2.8185
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old Gas boiler replaced with new combi boiler, 2 radiators replaced, heating controls replaced.

"Spent weeks trying to obtain estimates to have the gas boiler etc replaced with little success. Got in touch with APS - Steve estimated the job that same day and emailed me the estimate prior to 8pm! Emailed back saying this was acceptable and could they do the job when it suited me ie start in about 2 weeks time. This was agreed and 2 days before we got a call confirming they would be there at 8am on the Monday. At 07.55 the van was outside the house and Steve knocking on the door! Job took 2 days as per estimate, no hassle. The system was fired up and the controls etc demonstrated to me. The guys were polite and tidy and no fuss.The work appears to be to a high standard
I was impressed by this company and would recommend them."
 
 
Team:
Steve and Alan
 
 
 


Review 11 Apr 2018
Recommended by customer in EH48
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9280, -3.7024
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service for gas boiler Annual gas safety check of boiler and gas hob; landlord certificate
 
Cost: £120
 

"Excellent, efficient and highly professional service. Responded quickly to my emails and contacted the tenants to arrange access; performed the work competently and provided all the paperwork within one week of being contacted. Completely hassle-free."
 
 
Team:
Steve Craig
 
 
 


Review 3 Oct 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
56.4802, -2.8570
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
An extension to the rear of the house to incorporate a new kitchen, sliding door to rear garden an bi-fold doors from lounge to rear garden; lay new decking at rear of house;lay oak flooring; install new radiators. Also install new bathroom upstairs and arrange for whole house to be painted.
 
Cost: £50000
 

"From the outset, the project manager Steve Craig, liaised with me to ensure I understood what needed done and timelines for each aspect of the job. He introduced me to tradesmen and, where appropriate, organised one-to-one meetings to discuss issues. All tradesmen were extremely polite and respectful.

As work progressed, I was given regular, if not daily feedback on progress. I was regularly asked if I was happy with the work being done.
When payments were required from me, I was given prior notice and this was always reasonable amounts with around 30% of the total being asked for after the work was totally completed.

I am confident that any issues that arise during the 'guarantee' time will be dealt with in the same respectful manner as everything else."
 
 
Team:
Steve Craig, APS, Paul (joiner),
 
 
 


Review 17 Sep 2017
Recommended by customer in DD2

 I'm: Male 

56.4568, -3.0156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
APS have done two jobs for us recently on our large-ish domestic central heating system that contains a mix of threaded steel pipe and copper. The first job while not an emergency, was quite urgent to replace the two zone valves. The second job was bigger and was to replace 18 pairs of radiator valves on the threaded pipe, and a radiator and service the boilers.
 
Cost: £1800
 

"On both occasions the APS team were quick to visit, assess the job and quote. They also answered my questions by email and in person so that I had a full understanding of what I was paying for and the time it would likely take. Once we'd agreed a date for the job, the APS team turned up on time and worked very efficiently to complete the job to a high standard. I would certainly employ APS again should we need further work on our central heating system. The price refers to the second job including VAT."
 
 
Team:
Steve
 
 
 


Review 23 Feb 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4596, -3.0371
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting combi boiler removing old boiler and water tank.
 
Cost: £3540

"Steve and his team always acted promptly and all work was complete rapidly and to spec.
We are very pleased with the work and look forward to commissioning work with his firm in the future. "
 
 
 
 
 
 


Review 23 Oct 2016
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.5284, -2.8547
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing existing old boiler with new boilers (oil)
 
Cost: £3900

"Efficient and good work done on time."
 
 
 
 
 
 


Review 20 Oct 2016
Recommended by customer in PH14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4449, -3.1719
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of complete new central heating system. Complete new bathroom.
 
Cost: £10000

"Very well organised, tidy and very happy with the completion of all work carried out. Especially attention to detail. Would not have any hesitation future work completed by APS Dundee or recommending them. Big thanks to Steve and his team for a great job. "
 
 
 
 
 
 


Review 20 May 2015
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4784, -2.8591
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace shower.
 

"Polite and courteous. Came to see the job. Got back with a price. Price agreed - job done. Very happy!"
 
 
 
 
 
 


Review 8 May 2015
Recommended by customer in DD5
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4741, -2.8637
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new shower.
 
Cost: £240

"Very efficient and the service was 100%. My shower leaked and I phoned APS. I had a new shower installed the next day. I cannot praise this company highly enough. Thank you APS"
 
 
 
 
 
 


Review 5 Mar 2015
Recommended by customer in KY16
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3374, -2.8010
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler installed very quickly.
 
Cost: £2280

"Very happy with firm. Came out quickly and installed immediately as we had tenants arriving that day."
 
 
 
 
 
 


Review 25 Feb 2015
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4720, -2.8742
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new combi boiler.
 
Cost: £2292

"Very competent firm. I am very well satisfied. My neighbour has spoken with them and is having the same work done. A+ recommendation."
 
 
 
 
 
 


Review 4 Aug 2014
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4767, -2.8821
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new kitchen mixer tap and new tap body to bathroom tap and (visit to store / shop for tap).
 
Cost: £177

"Friendly experienced service. Problems quickly spotted, explained and sorted. Would recommend for other house jobs."
 
 
 
 
 
 


Review 27 Jul 2014
Recommended by customer in PD1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various works including new boiler installations, new fitted bathrooms and general plumbing and gas repairs.
 

"Steve and his team are professional, approachable, friendly and very prompt to action works required. Communication is first class and we would thoroughly recommend them to other businesses."
 
 
 
 
 
 


Review 19 Jul 2014
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4664, -3.0029
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New installation of bathroom.
 
Cost: £3500

"Steve and his workers were very professional and produced a high standard of finish on my bathroom. I have no hesitation in recommending them to other people. I would use them again for future works."
 
 
 
 
 
 


Review 19 Jul 2014
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4851, -3.0109
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew of boiler and taken out old boiler tank and water tanks.
 
Cost: £2940

"Excellent job and special film on carpets for any mess. 1st class. You would not known any work has been done. Brilliant work."
 
 
 
 
 
 


Review 25 Jun 2014
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 I have known this business: Under 1 year 
56.4586, -3.0033
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Velux window replacement, installation of complete new bathroom including the installation of new waste pipe, and removal of internal wall.
 
Cost: £6840

"We are very happy with the work carried out for us by Steve and his team, all aspects were done to a very high standard. We would definitely use their services again and would have no hesitation in recommending them to others."
 
 
 
 
 
 


Review 13 Jun 2014
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4652, -2.8721
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new bathroom. Repair to boiler/gas leak.
 

"Installation was done efficiently and quickly - week before Christmas. Because of an unforeseen problem (replacement of bathroom floor) workers even worked on Christmas Eve to finish job. Workers appeared within an hour to repair boiler and trace gas leak."
 
 
 
 
 
 


Review 13 Jun 2014
Recommended by customer in DD7
56.5009, -2.7230
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing leak in bathroom and washing machine.
 

"Excellent service. Turned up promptly and did exactly what was needed."
 
 
 
 
 
 


Review 9 Jun 2014
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4698, -2.8736
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Entirely new boiler, pipes, radiators throughout the house.
 
Cost: £9000

"Planned work, explained fully and delivered as promised at a time to suit us."
 
 
 
 
 
 


Review 30 May 2014
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4856, -3.0845
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 2 wash basin taps. Replace ball cock in toilet.
 

"Professional work, clean, prompt."
 
 
 
 
 
 

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