Dundee Plumbing and Heating

78 Dykehead Place
Dundee

DD4 6TL

56.4718, -2.9636

Plumber

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
98% recommended   Rating 9.7/10
48 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 48 reviews since 2017
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Job undertaken with efficiency and professional approach. A job well done."   more
 
" Prompt, efficient service at a very good price. P.S. this was an emergency call out."   more
 
" The firm came when. They said they would. The work was excellent."   more
 
" Great, prompt work."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 63%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 65%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
Agreed 3
Ahmed 8
arrived 10
Called 5
Certainly 3
Check 2
class 2
clear 2
Contacted 2
courteous 2
definitely 3
didnt 2
Dundee 7
efficient 4
emergency 2
ensured 2
excellent 13
Explained 2
finished 2
fixed 2
friendly 12
friends 2
future 2
good 6
Great 7
Guy 3
happy 2
Heating 7
helpful 5
highly 7
knowledgeable 2
late 2
leak 2
needed 2
outside 2
plumber 4
plumbing 8
problem 4
problems 5
professional 8
Prompt 6
quality 3
quick 5
quickly 8
Reasonable 4
recommend 15
recommended 4
Response 4
service 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 May 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.4602, -3.0309
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change kitchen mixer tap.
 
Cost: £120

"Job undertaken with efficiency and professional approach.
A job well done."
 
 
 
 
 
 


Review 5 May 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4928, -3.0161
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Burst pipe central heating system.
Traced fault repaired and cleaned up after himself.
 
Cost: £90

"Prompt, efficient service at a very good price.
P.S. this was an emergency call out."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4711, -2.9674
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted electric shower.
 
Cost: £80

"The firm came when.
They said they would.
The work was excellent."
 
 
 
 
 
 


Review 20 Apr 2018
Recommended by customer in DD1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4636, -2.9727
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £150

"Great, prompt work."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in DD5
56.4831, -2.8448
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing leaking pipe on towel rail.
 
Cost: £40

"Excellent service from friendly and helpful tradesman.
Would thoroughly recommend Ahmed to friends.
Very helpful and knowledgeable.
Very happy with service!"
 
 
 
 
Team:
Ahmed
 
 
 


Review 5 Apr 2018
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4787, -3.0246
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak under sink and blocked external pipe.
 
Cost: £90

"Contacted Ahmed at 1730 re leak and he arrived at 19:00 hours as advised.
All work was undertaken professionally with full expansion of what was being done, As it was an emergency call out, invoice to be forwarded.
Ahmed ensured all work was cleaned up before he left."
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4775, -2.9032
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emergency call out due to burst pipe therefore previous questions not applicable.
 
Cost: £30

"Phones approximately 10:30 AM, came in less than 1 hour.
Managed to isolate leak.
Will come out in April to replace outside pipe as it is not requires in winter."
 
 
 
 
 
 


Review 19 Mar 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4665, -2.8628
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provide and fit replacement electric shower.
 
Cost: £250

"Ahmed was very pleasant and helpful, providing advise.
Arrived on time and did the job tidily."
 
 
 
 
 
 


Review 14 Mar 2018
Recommended by customer in DD2
56.4508, -3.1339
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very early morning call. Was here at 8:30. Changed new fan on boiler.
 
Cost: £270

"Very good service."
 
 
 
 
 
 


Review 14 Mar 2018
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4932, -2.9640
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of copper piping under bathroom floor.
 

"Cost not yet known.
Certainly recommend the plumber for any other plumbing work."
 
 
 
 
Team:
Ahmed
 
 
 


Review 14 Mar 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4562, -3.0251
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emergency leak to WC inlet and fix overflow on a Sunday.
 

"Quick response on a Sunday.
Professional and courteous service at a fair price. Would highly recommend."
 
 
 
 
 
 


Review 6 Mar 2018
Not Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4991, -2.7194
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair Toilet Flush.
 

"Friendly And Quick Service.
Price Extortionate!"
 
 
 
 
 
 


Review 27 Feb 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4778, -2.8542
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Combi boiler over pressurizing.
 
Cost: £150

"Arrived, diagnosed the problem and gave a clear max cost to rectify the problem.
The service was friendly and professional.
I highly recommend Dundee Plumbing and Heating."
 
 
 
 
Team:
Ray
 
 
 


Review 27 Feb 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4801, -2.9369
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace water syphon in cistern.
 
Cost: £60

"Telephoned asking for plumber to attend today 21/2/18.
Agreed 3-4 pm.
Arrived early but that was fine.
Pleased with speed of attendance and quality of workmanship.
Friendly! Would recommend."
 
 
 
 
 
 


Review 20 Feb 2018
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4650, -3.0510
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved gas meter and pipes for kitchen refit. Rerouted pipes to move washing machine to another room.
 

"Very friendly. Very helpful. Professional. Great quality work. Recommend and use again. "
 
 
 
 
 
 


Review 19 Feb 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4797, -2.9625
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Restore pressure to boiler.
 
Cost: £30

"Excellent service quick to respond.
will definitely use him again."
 
 
 
 
 
 


Review 15 Feb 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4664, -3.0532
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting taps in kitchen and bathroom. Sealing of sink and shower.
 

"I would highly recommend Dundee Plumbing and Heating.
Always on time. Competitive prices.
Reliable and trustworthy.
Very friendly and professional.
Will definitely use again. "
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in DD2
 My Age: 30 - 39 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4725, -3.0203
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Toilet Cistern blockage.
Power shower blockage.
 
Cost: £80

"Guy was friendly and resolved everything."
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4920, -3.0223
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leaking pipe under sink and possible blocked toilet.
 
Cost: £30

"Leaking pipe was fixed fairly quickly.
No washer and the young lad needed to find one that fit. Also sealed another part of pipe.
He noticed that drain outside was blocked and although he didn't have the tools to fix it, he contacted someone who could."
 
 
 
 
 
 


Review 6 Feb 2018
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4661, -3.0160
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To stop toilet filling continuously and add water shut off valve.
Price from local vendors high. I'd known about this scheme!
 
Cost: £110

"Ahmed was great.
Called when he said he would and arrived on time.
Explained what he would do and did the job quickly.
Disposed of the rubbish and showed me the work once he was finished .
Also told me to use Dundee
Trusted traders!"
 
 
 
 
Team:
Ahmed
 
 
 

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