Dundee Plumbing and Heating

78 Dykehead Place
Dundee

DD4 6TL

56.4718, -2.9636

Plumber

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
100% recommended   Rating 9.9/10
24 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 24 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brilliant service, arrived quickly and worked late until problem solved. Very friendly and good customer service. phoned when said they would etc. Have already recommended to family if they have pl...."   more
 
" Good quick service. Mobile phone and e-mail contact both work. Came on a sunday."   more
 
" Well delighted with the work carried out. Very prompt service carried out after I called within the hour. I would highly recommend this company. Friendly, helpful and professional. All for a reaso...."   more
 
" Have used this firm a few times over the past year. Excellent service, very courteous. Would highly recommend."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 70%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
Ahmed 3
arrived 5
called 4
certainly 2
Check 2
Dundee 4
efficient 3
Excellent 7
friendly 4
future 2
good 3
great 3
guy 2
heating 5
helpful 2
highly 3
late 2
phone 2
plumbing 4
problem 3
problems 4
professional 3
Prompt 4
quickly 5
reasonable 3
recommend 6
recommended 3
recommending 2
repair 2
Response 3
service 8
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  


Review 15 Jan 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4747, -2.8494
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £90
 
 
 
 


Review 12 Jan 2018
Recommended by customer in DD6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4458, -2.9362
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £200
 
 
 
 


Review 11 Jan 2018
Recommended by customer in DD7
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4984, -2.7246
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix broken shower and broken heating systems/boiler pump.
 

"Brilliant service, arrived quickly and worked late until problem solved.
Very friendly and good customer service.
phoned when said they would etc.
Have already recommended to family if they have plumbing or heating problems."
 
 
 
 
 
 


Review 11 Jan 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4879, -2.9959
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix faulty S bend under sink.
 
Cost: £30

"Good quick service.
Mobile phone and e-mail contact both work.
Came on a sunday."
 
 
 
 
 
 


Review 10 Jan 2018
Recommended by customer in DD3
56.4815, -2.9733
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Toilet flush system not working.
Toilet flush mechanism removed and a new mechanism put in place.
Toilet flush system now works.
Garden well anti-freeze outlet repaired.
 
Cost: £90

"Well delighted with the work carried out.
Very prompt service carried out after I called within the hour.
I would highly recommend this company.
Friendly, helpful and professional.
All for a reasonable price.
I would use Ahmed again for any plumbing issues I may have in the future."
 
 
 
 
Team:
Ahmed
 
 
 


Review 8 Jan 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.5009, -2.9310
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ignitor on fire.
 

"Have used this firm a few times over the past year.
Excellent service, very courteous.
Would highly recommend."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4903, -2.9914
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New fan is combi boiler.
 
Cost: £270

"Called on Friday 29th Dec. As I had no heating.
The guy was here within half and hour.
He had to order the part and as it was New Year the part wasn't available until Wed 3rd Jan.
He called 9.15 and said he had the part and he was here within 15 mins and heating working by 11.00 O' clock.
Great job only hold up was New Year holidays."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4759, -2.9456
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace ball value in header tank in attic.
 
Cost: £80

"Excellent.
Immediate response to phone call.
Visit to determine problem.
Check system and repair.
All done within 4 hours."
 
 
 
 
Team:
Ahmed
 
 
 


Review 2 Jan 2018
Recommended by customer in DD5
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4735, -2.8660
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of tap and waste unit in bathroom sink.
 
Cost: £80

"Ahmed carried out the above work quickly and efficiently.
There was no mess and he left the sink unit (cupboard underneath).
Neat and tidy."
 
 
 
 
Team:
Ahmed
 
 
 


Review 2 Jan 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.4721, -2.8766
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Repair of C.H.Boiler.
2. Fitting new toilet handle.
 
Cost: £70

"Prompt response to call and excellent service on arrival."
 
 
 
 
Team:
Ahmed
 
 
 

Back to top

» 2 1