W H Donachie

169 Strathmartine Road
DUNDEE
Angus
DD3 8BU
56.4769, -2.9825

Plumber

www.whdonachie.com

info@whdonachie.com

01382 818 298

Listed under: Plumbers / Plumbing

94% recommended: 8.9/10
63 reviews since 2005

Satisfaction Ratings

Overall Rating		8.9/10

Quality		8.8/10

Tidy		9.2/10

Service		9.1/10

Value		8.4/10



Good Practice

Charges	77%

Timing	90%

Payment	87%

Reliable	77%

Invoice	87%

Guarantee	86%

Recent Reviews

" Clear good free advice regarding boiler choice. Clear quotation. All work carried out at a time suitable to me. Engineers were friendly and worked har...." more

" I was 100% delighted with service received and would use again if needed. " more

" Price of boiler services agreed prior to work carried out in timely and professional manner. Saniflo was not opened to check but was told it sounds ok...." more

" Very satisfied. Job carried out professionally and competently, tidily and with minimum of disruption." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: W H Donachie Ltd. Limited Company.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Reviews that match your Budget (click to filter these reviews below)

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REVIEWS LISTED BELOW
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Review 15 May 2012 Recommended by customer in Dundee, DD4 56.4713, -2.9631 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £84

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Review 4 Apr 2012 Recommended by customer in Dundee, DD2 56.4851, -3.1167 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £2129

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of new gas boiler and motorized valve.

"Clear good free advice regarding boiler choice. Clear quotation. All work carried out at a time suitable to me. Engineers were friendly and worked hard – always ensuring the house was kept clean with minimal disturbance."

Review 4 Apr 2012 Recommended by customer in Dundee, DD3 56.4775, -2.9788 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £180

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Installation of electric shower inc plumbing and electrics.

"I was 100% delighted with service received and would use again if needed. "

Review 3 Apr 2012 Recommended by customer in Dundee, DD5 56.4807, -2.8527 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Review 30 Mar 2012 Recommended by customer in Dundee, DD4 56.4760, -2.9525 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769

Satisfaction Ratings

Overall Rating

7/10

Show All


Quality		7/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		6/10
The team was friendly, helpful, considerate and professional

Value		6/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Boiler service x 2. £260. Saniflo inspection and blockage decrease. £141.84.

"Price of boiler services agreed prior to work carried out in timely and professional manner. Saniflo was not opened to check but was told it sounds ok so don’t worry about it. Felt it was a lot of money for 1 hour job where very little was done. Cost of Saniflo not previously agreed so a bit of shock when told after job finished."

Review 29 Mar 2012 Recommended by customer in Dundee, DD3 56.4937, -3.0007 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £2980

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of Worcester Bosch boiler.

"Very satisfied. Job carried out professionally and competently, tidily and with minimum of disruption."

Review 27 Mar 2012 Recommended by customer in Dundee, DD2 56.4608, -3.0205 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £216

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Central heating maintenance contract replacing washer in bathroom tap.

"Always very efficient, well mannered and pleasant."

Review 26 Mar 2012 Recommended by customer in Dundee, DD3 56.4735, -2.9636 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £1350

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New central heating boiler

Review 11 Feb 2012 No Recommendation by customer in Dundee, DD4 56.4690, -2.9493 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £127

Satisfaction Ratings

Overall Rating

7/10

Show All


Quality		8/10
The quality of the work was as expected and agreed

Tidy		8/10
There was little disruption and the site was left clear and tidy

Service		8/10
The team was friendly, helpful, considerate and professional

Value		4/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Wash hand basin supply taps & fit new taps.

"First time I have used this firm and first time I have had new taps fitted. I thought price was on the high side but did not ask a price as I was desperate to get job done right away."

Review 30 Jan 2012 Recommended by customer in Dundee, DD3 56.4689, -2.9806 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769

Satisfaction Ratings

Overall Rating

9/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Repair fault on gas boiler.

"Work carried out promptly & efficiently."

Review 18 Jan 2012 Recommended by customer in Dundee, DD2 56.4653, -3.0311 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769

Satisfaction Ratings

Overall Rating

7.8/10

Show All


Quality		8/10
The quality of the work was as expected and agreed

Tidy		7/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		7/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Unblocking pipes in the kitchen and fixing a leak.

Review 16 Jan 2012 Recommended by customer in Dundee, DD2 56.4579, -3.0004 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £148

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Customer Review

Fitting a new programme timer to boiler.

"Very happy with W H Donachie have a contract for servicing boiler."

Review 16 Jan 2012 Recommended by customer in Dundee, DD3 56.4710, -2.9775 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Boiler’s first service.

"Just used them first time for new boiler servicing couldn’t fault them engineer was excellent. Will use again."

Review 19 Dec 2011 Recommended by customer in Dundee, DD2 56.4673, -3.0526 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £275

Satisfaction Ratings

Overall Rating

8/10

Show All


Quality		8/10
The quality of the work was as expected and agreed

Tidy		7/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Identify & repair a leak below a wash hand basin in fitted cupboard.

"This repair could not be done by simple replacement as parts were no longer available. Once solution was identified, job was done efficiently and satisfactorily."

Review 3 Dec 2011 Recommended by customer in Dundee, DD3 56.4670, -2.9828 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £4394

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New Worcester Boiler Bosch Greenstar 440 RSF gas condense combo. Danfoss thermostat & Lockshire valves (8 in no). Additional cost for flue system & increasing to 125 mm diameter flue.

"Additional cost not mentioned. Extra valves, 8 in total, agreed over phone no guarantee given, through, meant to be 7 years if before Dec 31st 2011."

Review 22 Dec 2010 Recommended by customer in Dundee, DD4 56.4715, -2.9190 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £69

Satisfaction Ratings

Overall Rating

7.5/10

Show All


Quality		8/10
The quality of the work was as expected and agreed

Tidy		8/10
There was little disruption and the site was left clear and tidy

Service		8/10
The team was friendly, helpful, considerate and professional

Value		6/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Boiler service

"Phoned one day. Service carried out following day as promised."

Review 4 Dec 2010 Not Recommended by customer in Dundee, DD2 56.4653, -3.0029 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769

Satisfaction Ratings

Overall Rating

0/10

Show All


Quality		0/10
The quality of the work was as expected and agreed

Service		0/10
The team was friendly, helpful, considerate and professional

Value		0/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

No work done but demanded payment at no point was I told there would be a call out charge. Tried to say I needed a new tank when in fact I didn't.

"The plumber arrived at my home and from the beginning displayed an extremely aggressive manner. He took one look at my tank and said it looks like were looking at a new tank here. He then went outside to phone his boss. When he came in I asked for an estimate for replacing the heater/tank if necessary. He said he couldn't as it was the type of job you price as you go along. He then asked me for £65.80. He refused to leave until I paid or phoned his boss which I did. He was extremely aggressive."

Review 22 Nov 2010 Recommended by customer in Dundee, DD3 56.4965, -2.9919 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installing a shower.

"Perfectly happy from start to finish."

Review 28 Sep 2010 Recommended by customer in Dundee, DD2 56.4579, -3.0004 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769	Cost: £95

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New valve fitted.

"Excellent service. (Taken out boiler / heating contract started 1/9/10.)"

Review 27 Sep 2010 Recommended by customer in Dundee, DD4 56.4728, -2.9418 business W H Donachie http://www.referenceline.com/plumber-in-dundee-whdonachie-10769

Satisfaction Ratings

Overall Rating

9/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Supply and fit a new Chrome straight towel warmer in bathroom.

"All work was carried out as explained, bathroom left tidy. Team noted to be very considerate and professional."

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