W H Donachie

169 Strathmartine Road
Dundee
Angus
DD3 8BU

56.4769, -2.9825

Plumber

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
92% recommended   Rating 8.9/10
230 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
8.9 /10 Overall Rating 8.9/10
Based on 230 reviews since 2005
 
 
 
Quality 8.9/10 Quality Rating 8.9
The quality of the work was as expected and agreed

 
Tidy 9.2/10 Tidy Rating 9.2
There was little disruption and the site was left clear and tidy

 
Service 9.1/10 Service Rating 9.1
The team was friendly, helpful, considerate and professional

 
Value 8.4/10 Value Rating 8.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work went well."   more
 
" Very pleased with work done."   more
 
" There was no pressure placed to accept work when asked for estimate and happy to come back and go over work to be carried out before accepting the estimate and explaining use of thermostats. Advised l...."   more
 
" Excellent first class from start to finish. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 84%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 93%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 90%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 73%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

30 4
additional 3
advice 3
agreed 6
Arrived 5
attended 3
available 3
bit 3
boiler 16
business 5
clean 10
competent 6
Donachie 13
Efficient 13
efficiently 10
engineer 9
Excellent 15
explained 9
fix 5
friendly 21
gas 5
Good 27
happy 16
heating 9
helpful 18
manner 6
old 6
Pay 6
phone 11
phoned 7
pleasant 14
pleased 16
plumber 19
polite 13
problem 11
professional 20
Prompt 9
promptly 5
quickly 6
recommend 12
reliable 8
repair 5
satisfactory 6
satisfied 13
service 38
thought 5
tidy 15
Tradesmen 5
water 5
workmen 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Sep 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4564, -3.0192
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler fitted with thermostatic valves on rads. Boiler Worcester Bosch green star 36 CDI .
 
Cost: £3305

"Work went well."
 
 
 
 
 
 


Review 31 Aug 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.4568, -3.0176
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new boiler.
 
Cost: £7093

"Very pleased with work done."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4697, -2.8701
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing central heating boiler and ensuring all radiators were working efficiently after flushing the system.
 
Cost: £5400

"There was no pressure placed to accept work when asked for estimate and happy to come back and go over work to be carried out before accepting the estimate and explaining use of thermostats. Advised later when work to be carried out. Tradesmen attended promptly and were very courteous of the house and left tidy when finished. Updated with problem arising re radiator and resolved. Very pleased with the job. Minor criticism - a couple of small additional jobs were identified and advised would be done when doing central heating - blocked gutter but no mention of these being done when work started. "
 
 
 
 
 
 


Review 16 Aug 2017
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4876, -3.0042
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Central heating.
 
Cost: £3300

"Excellent first class from start to finish. "
 
 
 
 
 
 


Review 29 Jun 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4747, -3.0385
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service to my boiler.
 
Cost: £69

"I was very pleased with the service I received. "
 
 
 
 
 
 


Review 5 Apr 2017
Not Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4865, -3.0163
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnose shower fault, carry out on the spot clean, lubricate cartridge which fixed problem but no guarantee for how long.
Await price of new cartridge, fitting.
20 minutes at house.
 
Cost: £70

"Quite expensive with the added cost of new cartridge fitting of 240 plus vat, which I have decided against."
 
 
 
 
 
 


Review 29 Mar 2017
Recommended by customer in PH11
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.6254, -3.2337
 
 
Satisfaction Ratings
 
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing gas central heating boiler.
 

"Prompt phoned to explain further work needed - same job replaced radiation values."
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4702, -2.8768
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to washer of and basin tap. Replace washer.
 
Cost: £70

"Work done quickly and tidy."
 
 
 
 
 
 


Review 17 Feb 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4878, -2.9981
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service and clean system filter.
 
Cost: £75
 
 
 
 


Review 16 Feb 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4976, -3.0092
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new kitchen mixer tap supplied by customer.
 
Cost: £108

"Pleased with work done, but think slightly expensive."
 
 
 
 
Team:
1
 
 
 

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