W H Donachie

169 Strathmartine Road
Dundee
Angus
DD3 8BU

56.4769, -2.9825

Plumber

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
92% recommended   Rating 8.9/10
236 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
8.9 /10 Overall Rating 8.9/10
Based on 236 reviews since 2005
 
 
 
Quality 8.9/10 Quality Rating 8.9
The quality of the work was as expected and agreed

 
Tidy 9.2/10 Tidy Rating 9.2
There was little disruption and the site was left clear and tidy

 
Service 9.1/10 Service Rating 9.1
The team was friendly, helpful, considerate and professional

 
Value 8.3/10 Value Rating 8.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Young man, very friendly. Kept me well informed of work carried out."   more
 
" Shocked at call out fee of 70.80 which had to be paid there and then(Min 1 hour). He was only in house about 15 minutes. I therefore arranged to have boiler serviced. When he came back to reconnec...."   more
 
" Donachies have been helpful,friendly and professional from start to finish. Their work was to a good standard and good value for money."   more
 
" What Can I say it always goes on the bum at weekends when the call out charge is horrendous. That's life!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 84%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 92%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 90%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 72%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

15 3
30 4
additional 3
agreed 6
Arrived 5
boiler 17
business 5
clean 10
competent 6
Donachie 13
Donachies 5
efficient 13
efficiently 10
engineer 9
excellent 15
explained 9
fix 5
friendly 22
gas 5
good 28
happy 16
heating 9
helpful 18
manner 6
old 6
pay 6
phone 11
phoned 7
pleasant 14
pleased 16
plumber 19
Polite 13
problem 11
professional 21
prompt 9
promptly 5
quickly 6
recommend 12
reliable 8
repair 5
satisfactory 6
Satisfied 13
service 38
standard 5
thought 5
tidy 15
Tradesmen 5
water 5
Workmen 6
young 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Apr 2018
Recommended by customer in DD3
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4903, -2.9914
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak in boiler trap.
Resealed.
 
Cost: £70

"Young man, very friendly.
Kept me well informed of work carried out."
 
 
 
 
 
 


Review 10 Apr 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4691, -3.0166
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew outdoor tap.
Fit conversion kit to kitchen tap.
 
Cost: £110
 
 
 
 


Review 9 Apr 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4937, -3.0007
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Heating had gone off due to condensate drain freezing.
They out pipe and came back later to reconnect.
 

"Shocked at call out fee of 70.80 which had to be paid there and then(Min 1 hour).
He was only in house about 15 minutes.
I therefore arranged to have boiler serviced.
When he came back to reconnect (To use of rest of hour)
Cost 71.76"
 
 
 
 
 
 


Review 27 Feb 2018
Recommended by customer in DD5
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.4710, -2.8778
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal and external plumbing and drainage.
 
Cost: £1200

"Donachies have been helpful,friendly and professional from start to finish.
Their work was to a good standard and good value for money."
 
 
 
 
Team:
David
 
 
 


Review 8 Feb 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4657, -2.8772
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Water level in boiler reduced so it stopped working.
Boys topped up water level.
2 Minute job.
 
Cost: £95

"What Can I say it always goes on the bum at weekends when the call out charge is horrendous.
That's life!"
 
 
 
 
 
 


Review 17 Jan 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4645, -3.0007
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 11 Sep 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4564, -3.0192
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler fitted with thermostatic valves on rads. Boiler Worcester Bosch green star 36 CDI .
 
Cost: £3305

"Work went well."
 
 
 
 
 
 


Review 31 Aug 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.4568, -3.0176
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new boiler.
 
Cost: £7093

"Very pleased with work done."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4697, -2.8701
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing central heating boiler and ensuring all radiators were working efficiently after flushing the system.
 
Cost: £5400

"There was no pressure placed to accept work when asked for estimate and happy to come back and go over work to be carried out before accepting the estimate and explaining use of thermostats. Advised later when work to be carried out. Tradesmen attended promptly and were very courteous of the house and left tidy when finished. Updated with problem arising re radiator and resolved. Very pleased with the job. Minor criticism - a couple of small additional jobs were identified and advised would be done when doing central heating - blocked gutter but no mention of these being done when work started. "
 
 
 
 
 
 


Review 16 Aug 2017
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4876, -3.0042
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Central heating.
 
Cost: £3300

"Excellent first class from start to finish. "
 
 
 
 
 
 


Review 29 Jun 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4747, -3.0385
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service to my boiler.
 
Cost: £69

"I was very pleased with the service I received. "
 
 
 
 
 
 


Review 5 Apr 2017
Not Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4865, -3.0163
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnose shower fault, carry out on the spot clean, lubricate cartridge which fixed problem but no guarantee for how long.
Await price of new cartridge, fitting.
20 minutes at house.
 
Cost: £70

"Quite expensive with the added cost of new cartridge fitting of 240 plus vat, which I have decided against."
 
 
 
 
 
 


Review 29 Mar 2017
Recommended by customer in PH11
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.6254, -3.2337
 
 
Satisfaction Ratings
 
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing gas central heating boiler.
 

"Prompt phoned to explain further work needed - same job replaced radiation values."
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4702, -2.8768
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to washer of and basin tap. Replace washer.
 
Cost: £70

"Work done quickly and tidy."
 
 
 
 
 
 


Review 17 Feb 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4878, -2.9981
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service and clean system filter.
 
Cost: £75
 
 
 
 


Review 16 Feb 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4976, -3.0092
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new kitchen mixer tap supplied by customer.
 
Cost: £108

"Pleased with work done, but think slightly expensive."
 
 
 
 
Team:
1
 
 
 


Review 15 Feb 2017
Not Recommended by customer in DD2
56.4572, -2.9986
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 0/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plumbing bathroom drainage.
The next day they came fast to repair the blockage. He went out to phone his company, I heard him say it was not an insurance job.
It was a complete _____. When I asked them to carry on the job they said money first to be paid up and the role ___ _____ to the past was mover had.
 
Cost: £282

"A young plumber came to the stopper drainage. Another guy came in later who started to clean of the water. He used a _____ to knock the fittings inside to stoppers and also had the you ______ in side the stopper, he also had to press it down. He came late the next day there is a apprising are path __________ out another ______ to ___ _____ ____ ____ the ____ on the floor."
 
 
 
 
 
 


Review 6 Dec 2016
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4767, -2.9559
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of corrosion between high gutter and downpipe allowing rain water to drain down wall.
 
Cost: £125

"As this was an outside job requiring access to high gutter, firm kept us informed re when weather was suitable to carry out work."
 
 
 
 
 
 


Review 22 Nov 2016
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4783, -2.9911
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Worchester/Bosch boiler, filter and pump fitted.
Fitter hit a few problems during installation and work carried over by half a day.
All staff very polite, pleasant and helpful. Cleaned and tidied on leaving each day.
I recommend this company for heating / boiler issues.
 
Cost: £2490

"I am very satisfied with the boiler and work carried out. A very professional job done. I would use this company again."
 
 
 
 
Team:
Mark Steve
 
 
 


Review 23 Oct 2016
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4692, -3.0141
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit a new Worcester Bosch green star 30 i gas boiler.
 
Cost: £2429

"We would like to compliment Mr Donachie's company on a very good job. His employee was hardworking, tidy, and he brightened up our house."
 
 
 
 
Team:
David Spink
 
 
 

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