W H Donachie

169 Strathmartine Road
Dundee
Angus
DD3 8BU

56.4769, -2.9825

Plumber

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
91% recommended   Rating 8.9/10
246 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
8.9 /10 Overall Rating 8.9/10
Based on 246 reviews since 2005
 
 
 
Quality 8.8/10 Quality Rating 8.8
The quality of the work was as expected and agreed

 
Tidy 9.2/10 Tidy Rating 9.2
There was little disruption and the site was left clear and tidy

 
Service 9.1/10 Service Rating 9.1
The team was friendly, helpful, considerate and professional

 
Value 8.3/10 Value Rating 8.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The work was carried out by two young lads who knew what they were doing and got on with it. "   more
 
" Good service as always. "   more
 
" Great service Arrived on time Did job, made sure everything was good then left. "   more
 
" Arrived 45 minutes later than agreed timeslot. Two plumbers came up, and the work was carried out efficiently and completed within 15 minutes. Total cost was 70.80 (only one plunger had to be used). ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 84%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 93%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 91%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 72%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 8
Arrived 8
boiler 18
business 6
Called 5
check 5
clean 10
competent 6
Donachie 15
Donachies 5
Efficient 14
efficiently 11
engineer 10
engineers 5
excellent 16
explained 9
fix 5
friendly 23
gas 6
good 30
happy 16
heating 9
Helpful 19
installation 5
invoice 5
later 5
let 5
manner 6
needed 5
old 6
paid 5
pay 6
phone 12
phoned 7
pleasant 14
pleased 16
plumber 20
Polite 14
problem 12
professional 22
Prompt 9
promptly 5
quickly 6
recommend 14
refused 5
reliable 8
repair 5
Satisfied 13
service 43
tidy 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Apr 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4825, -2.9855
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler fitted
Gas supply upgraded
under floor.
 
Cost: £2635

"The work was carried out by two young lads who knew what they were doing and got on with it. "
 
 
 
 
 
 


Review 3 Apr 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4694, -2.9366
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to leaking radiator.
 
Cost: £96

"Good service as always. "
 
 
 
 
 
 


Review 1 Mar 2019
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.487796, -2.98256
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired a leaking washing machine hose.
 
Cost: £70

"Great service
Arrived on time
Did job, made sure everything was good then left. "
 
 
 
 
 
 


Review 16 Jan 2019
Not Recommended by customer in DD2

 I'm: Male 

56.4673, -3.0442
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 1/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking toilet.

"Arrived 45 minutes later than agreed timeslot. Two plumbers came up, and the work was carried out efficiently and completed within 15 minutes. Total cost was 70.80 (only one plunger had to be used). This represented the full hourly rate even though it only took a quarter of the time. When it came to payment, I was advised it could be via cash or debit card. I opted for card, however, the workers did not have a receipt pad or a card reader! Instead, they produced a random bit of paper, and proceeded to put my details on it, asking for my card details. I decided this was not safe and paid by cash. I was asked to sign the makeshift receipt which the plumber then photographed! I was advised an invoice would be sent, still waiting. Very costly for adequate service, and the business procedures were awful."
 
 
 
 


Review 13 Dec 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4566, -3.0272
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install replacement kitchen tap (supplied by myself)
 
Cost: £70

"Great job, professional service, friendly using a firm I have were before and would recommend to others. "
 
 
 
 
 
 


Review 26 Nov 2018
Not Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4837, -3.0841
 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the work was as expected and agreed
Tidy 2/10
There was little disruption and the site was left clear and tidy
Service 2/10
The team was friendly, helpful, considerate and professional
Value 1/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit new mixer tap to replace failed mixer tap.
 
Cost: £275

"Tap was fitted on 5/9/2016. Tap head blew off and flooded kitchen. Called Donachie who came and refitted tap. This happend on 18/5/17.

Tap head blew off again on 13/9/17. Just outside guarantee period. Donachie refused to refit tap unless I paid him. This I refused to do because of two failures.

Bristan care engineers later attended and refitted tap, giving tap fixing installation fault as reason for failure. "
 
 
 
 
 
   Business Reply:

Bristan tap was repaired free of charge under warranty on our visit 18.05.2017, after which the tap then fell out with the warranty period, however we did attend the client and waived the charge under the circumstances.
 


Review 15 Nov 2018
Recommended by customer in DD6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4386, -2.9398
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnose fault and repair
2 x radiators.
 
Cost: £88

"Arrived within agreed timescale. Polite and hard working. Always use this firm they have never let us down. "
 
 
 
 
 
 


Review 4 Nov 2018
Not Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4723, -2.9192
 
 
Satisfaction Ratings
 
Quality 3/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 2/10
The team was friendly, helpful, considerate and professional
Value 2/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric boiler continually running. Asked WH Donachie to check over the valves as I was advised by the boiler manufacturer that this was the problem.
 
Cost: £70
 

"I was disappointed with the customer service. I had taken time off work and received a phone call at the time of appointment to check if I still needed someone to come out. I was then told I would need to get an electrician for an electric boiler. The engineer came out and thought the problem was the boiler. When I went back to the boiler company they felt that the issue was the valves and the engineer should have checked these. Arranged another appointment with WH Donachie to then receive an email cancelling my appointment again saying I needed an electrician. When I asked what the difference was between valves in a gas and electric system I did not get any reply. Also had to contact Trusted Trader as WH Donachie did not send me a link to do a review.
"
 
 
 
   Business Reply:

Client was informed that she would be better to appoint an electrical contractor to attend her electric boiler issue.She was quite happy for us to come out and check it over for which we outlined our charges. Our engineer did diagnose an electrical fault with the appliance and recommended an electrical engineer to confirm the fault.
 


Review 16 Jul 2018
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4104, -3.0421
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair leaking pipe.
They discovered an additional leak and fixed that too.
 
Cost: £112

"Helpful.
Efficient.
Through."
 
 
 
 
 
 


Review 13 Jun 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4909, -2.9060
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bath removed and walk in shower fitted.
 
Cost: £3287

"Excellent job. Better than I thought possible would use again and recommend to family a friends."
 
 
 
 
 
 


Review 13 Apr 2018
Recommended by customer in DD3
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4903, -2.9914
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak in boiler trap.
Resealed.
 
Cost: £70

"Young man, very friendly.
Kept me well informed of work carried out."
 
 
 
 
 
 


Review 10 Apr 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4691, -3.0166
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew outdoor tap.
Fit conversion kit to kitchen tap.
 
Cost: £110
 
 
 
 


Review 9 Apr 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4937, -3.0007
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Heating had gone off due to condensate drain freezing.
They out pipe and came back later to reconnect.
 

"Shocked at call out fee of 70.80 which had to be paid there and then(Min 1 hour).
He was only in house about 15 minutes.
I therefore arranged to have boiler serviced.
When he came back to reconnect (To use of rest of hour)
Cost 71.76"
 
 
 
 
 
 


Review 27 Feb 2018
Recommended by customer in DD5
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.4710, -2.8778
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal and external plumbing and drainage.
 
Cost: £1200

"Donachies have been helpful,friendly and professional from start to finish.
Their work was to a good standard and good value for money."
 
 
 
 
Team:
David
 
 
 


Review 8 Feb 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4657, -2.8772
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Water level in boiler reduced so it stopped working.
Boys topped up water level.
2 Minute job.
 
Cost: £95

"What Can I say it always goes on the bum at weekends when the call out charge is horrendous.
That's life!"
 
 
 
 
 
 


Review 17 Jan 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4645, -3.0007
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 11 Sep 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4564, -3.0192
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler fitted with thermostatic valves on rads. Boiler Worcester Bosch green star 36 CDI .
 
Cost: £3305

"Work went well."
 
 
 
 
 
 


Review 31 Aug 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.4568, -3.0176
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new boiler.
 
Cost: £7093

"Very pleased with work done."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4697, -2.8701
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing central heating boiler and ensuring all radiators were working efficiently after flushing the system.
 
Cost: £5400

"There was no pressure placed to accept work when asked for estimate and happy to come back and go over work to be carried out before accepting the estimate and explaining use of thermostats. Advised later when work to be carried out. Tradesmen attended promptly and were very courteous of the house and left tidy when finished. Updated with problem arising re radiator and resolved. Very pleased with the job. Minor criticism - a couple of small additional jobs were identified and advised would be done when doing central heating - blocked gutter but no mention of these being done when work started. "
 
 
 
 
 
 


Review 16 Aug 2017
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4876, -3.0042
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Central heating.
 
Cost: £3300

"Excellent first class from start to finish. "
 
 
 
 
 
 

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