P & W Plumbing

38 East Claremont Street
Edinburgh

EH7 4JR

55.9625, -3.1914

Plumber

Listed under:  Gas Engineers, Plumbers / Plumbing
100% recommended   Rating 9.9/10
6 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9/10 Overall Rating 9.9/10
Based on 6 reviews since 2016
 
 
 
Quality
10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy
10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service
10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value
9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was very pleased and satisfied with the service from the office in arranging the appointment and with the expert and re-assuring work of Brian the plumber from P&W Plumbers. "   more
 
" Prompt response and very competent firm."   more
 
" A good repair done. Satisfactory."   more
 
" This was an emergency and John came Friday evening and came back with part on the Sat. morning. Very genuine kind person and left me with no mess. Would highly recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

w 3
_____ 1
________ 1
appointment 1
arraigning 1
competent 1
emergency 1
evening 1
expect 1
fied 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

1

Budget:  

Review 3 Mar 2017
Recommended by customer in EH3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9697, -3.2071
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Leak and choked pipe in Kitchen sink.
 
Cost: £5260

"I was very pleased and satisfied with the service from the office in arranging the appointment and with the expert and re-assuring work of Brian the plumber from P&W Plumbers. "
 
 
 
 
Team:
John Paterson
 
 
 


Review 16 Feb 2017
Recommended by customer in EH9
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.9330, -3.2014
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Gas boiler annual check-up.
 
Cost: £77

"Prompt response and very competent firm."
 
 
 
 
Team:
Marion Greg
 
 
 


Review 23 Dec 2016
Recommended by customer in EH12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
55.9407, -3.2983
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Handle of toilet cistern.
 
Cost: £47

"A good repair done.
Satisfactory."
 
 
 
 
 
 


Review 16 May 2016
Recommended by customer in EH15
 I'm: Male 
55.9517, -3.1143
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £42
 
 
 
 


Review 10 Mar 2016
Recommended by customer in EH9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.9340, -3.1952
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
To investigate problem with poor water pressure to taps and WC. To advise client and issue quotation for recommended work. To try to increase water pressure to WC cistern meantime.
 
Cost: £33
 
 
Team:
John Paterson
 
 
 


Review 3 Mar 2016
Recommended by customer in EH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.9054, -3.2091
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Call out late after noon 26/02/2016. Return 27/02/2016. Temporary remove WC cistern. Supply and fit internal parts as required. Re-fit WC cistern. Test same to ensure fully operational.
 
Cost: £138

"This was an emergency and John came Friday evening and came back with part on the Sat. morning. Very genuine kind person and left me with no mess. Would highly recommend."
 
 
 
 
Team:
John Paterson
 
 
 

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