C & D Plumbing

Unit 14 Napier Square,, Houston Industrial Estate
Livingston

EH54 5DG

55.9111, -3.5003

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Central Heating Engineers, Plumbers / Plumbing
100% recommended   Rating 9.7/10
5 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 5 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent job. The plumber Mark Chalkley, arrived on time and carried our the work efficiently and quickly. He had a pleasant manner and was very polite."   more
 
" Hi, Was happy with the job and plumber was helpful to. Your's thankfully Goen Carlin 11-5-2016"   more
 
" Punctual, clear explanation of the problem efficient polite. Did the job with no fun!"   more
 
" Extremely satisfied with the prompt response and call out to remedy shower guage temperature."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 75%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 80%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

plumber 2
polite 2
1152016 1
arrived 1
Carlin 1
Chalkley 1
clear 1
efficient 1
efficiently 1
Excellent 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 5 Oct 2016
Recommended by customer in EH4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.9560, -3.2490
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
(Excellent job). Repair to leaking ballcock in Cistern.
 
Cost: £60

"Excellent job. The plumber Mark Chalkley, arrived on time and carried our the work efficiently and quickly. He had a pleasant manner and was very polite."
 
 
 
 
Team:
Mark
 
 
 


Review 31 Aug 2016
Recommended by customer in EH14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.9126, -3.2715
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plumbing toilet and sink.
 
Cost: £70
 
 
 
 


Review 16 May 2016
Recommended by customer in EH16
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.9350, -3.1653
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Setting crock stop and repairing broken tap on bath.
 
Cost: £60

"Punctual, clear explanation of the problem efficient polite. Did the job with no fun!"
 
 
 
 
 
 


Review 16 May 2016
Recommended by customer in EH8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9545, -3.1681
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit new 500 WHB and mono fixer tap and waste also a Grabrail.
 
Cost: £282

"Hi,
Was happy with the job and plumber was helpful to.
Your's thankfully
Goen Carlin
11-5-2016"
 
 
 
 
 
 


Review 10 May 2016
Recommended by customer in EH30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9912, -3.3978
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plumber ordered bold water valve fitted today 5.5.16. First call out was to make it possible for me to use shower at correct temperature.
 
Cost: £90

"Extremely satisfied with the prompt response and call out to remedy shower guage temperature."
 
 
 
 
 
 

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