M&A Plumbing & Heating (EA) Limited

17 Stirling Close
Lowestoft
Suffolk
NR32 4RA

52.4936, 1.7234

Plumber

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing, Plumbing Specialists, Renewable Energy
100% recommended   Rating 9.9/10
43 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 43 reviews since 2015
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very satisfied with the work carried out Liam was very efficient in his work tidy and cleaned up after words. Would recommend him, as he did an excellent job. Many Thanks. "   more
 
" Very happy with work and fittings."   more
 
" This job was very well done, we could not fault anything. Would recommend to every one."   more
 
" This is the second year we have used this company and have found them reliable, courteous, and efficient and would recommend them."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
best 2
boiler 4
clean 4
cleaned 2
credit 2
efficient 10
efficiently 5
excellent 3
fault 2
Fitted 3
friendly 7
Good 3
happy 2
Having 2
heating 2
helpful 2
highly 2
manner 3
Matt 4
mess 3
pleased 6
plumbing 2
polite 4
professional 5
quality 2
recommend 7
reliable 4
round 2
satisfied 4
service 9
standard 2
tidy 2
turn 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Jul 2017
Recommended by customer in NR32
 My Age: 60 - 69 
 I'm: Male 
 I haven't used this business before 
52.4797, 1.7012
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace 2 X washing machine valves ( hot and cold ).
 
Cost: £40
 
 
Team:
Matthew Sam Liam Jack
 
 
 


Review 22 Jun 2017
Recommended by customer in NR32
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.4943, 1.7519
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £129
 
 
Team:
Matthew Sam Liam Jack
 
 
 


Review 14 Jun 2017
Recommended by customer in NR32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4788, 1.7505
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To plumb in an electric shower.
 
Cost: £121

"Very satisfied with the work carried out Liam was very efficient in his work tidy and cleaned up after words. Would recommend him, as he did an excellent job. Many Thanks. "
 
 
 
 
Team:
Matthew Sam Liam Jack
 
 
 


Review 13 Jun 2017
Recommended by customer in NR32
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4788, 1.7495
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new taps in kitchen and bathroom.
 
Cost: £201

"Very happy with work and fittings."
 
 
 
 
Team:
Matthew Sam Liam Jack
 
 
 


Review 12 Jun 2017
Recommended by customer in NR30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6433, 1.7294
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yearly service.
 
 
 
Team:
Matthew Sam Liam Jack
 
 
 


Review 2 May 2017
Recommended by customer in NR33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.4596, 1.7137
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shower room.
 
Cost: £800

"This job was very well done, we could not fault anything. Would recommend to every one."
 
 
 
 
Team:
Matthew Sam Liam Jack
 
 
 


Review 20 Mar 2017
Recommended by customer in NR32
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5012, 1.7417
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service, gas fire service.
 
Cost: £90

"This is the second year we have used this company and have found them reliable, courteous, and efficient and would recommend them."
 
 
 
 
Team:
Matthew Sam
 
 
 


Review 11 Jan 2017
Recommended by customer in NR32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.4981, 1.7401
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1) Boiler repair 400+

2) New Gas Pipe 300+
 
Cost: £1000

"Very Pleased"
 
 
 
 
Team:
Matthew Sam Liam Grant
 
 
 


Review 6 Jan 2017
Recommended by customer in NR32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4772, 1.7020
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service.
 
Cost: £45

"Work was done on the day agreed.
Work was done in a very friendly and efficient manner.
Other general advice was freely available.
Involved as quoted; no surprise."
 
 
 
 
Team:
Mathew Sam Liam Jack
 
 
 


Review 4 Jan 2017
Recommended by customer in NR32
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4767, 1.7398
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler breakdown supply and fit boiler chip card.
 
Cost: £283

"First rate service. Highly recommended on all levels."
 
 
 
 
Team:
Matthew Sam Liam Jack
 
 
 


Review 9 Dec 2016
Recommended by customer in NR31
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5730, 1.7217
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £85

"Very pleased with the customer service."
 
 
 
 
Team:
Matthew Sam Liam Jack
 
 
 


Review 8 Dec 2016
Recommended by customer in NR33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4617, 1.7205
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This firm fitted our central heating and we have it serviced every year.
 
Cost: £45

"Those lads are always very polite get on with the job, know what they are doing. I would never use anyone else and would always recommend them to others."
 
 
 
 
Team:
Mathew Sam Liam Grant
 
 
 


Review 5 Dec 2016
Recommended by customer in NR33
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.4517, 1.7040
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Faulting boiler.
 
Cost: £213

"Fitted new parts."
 
 
 
 
Team:
Matthew Sam Liam Grant
 
 
 


Review 28 Nov 2016
Recommended by customer in NR32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4981, 1.7401
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drain heating system and perform cold flush fit magna clean magnetic filter to boiler pipework.

Carry out magna cleanse hot chemical clean on system aerating all radiators.

Flush all pipework, add chemicals to protect system once magna cleanse completed.

Run heating system to ensure even heat up through out house and system performing correctly.
 
Cost: £420

"The men worked quietly and efficiently and did their best to work round me with little disruption to my daily routine.

They were very kind and polite and worked very hard.

They are a credit to their employer."
 
 
 
 
Team:
Matthew Sam Liam Grant
 
 
 


Review 28 Nov 2016
Recommended by customer
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas safety check.
 
Cost: £45

"Quick clean and efficient."
 
 
 
 
Team:
Matthew Liam
 
 
 


Review 25 Nov 2016
Recommended by customer in NR33
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.4496, 1.6918
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £45
 
 
Team:
Matthew Sam Liam Grant
 
 
 


Review 18 Nov 2016
Recommended by customer in NA32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old taps from sink and bath(cast iron).
Fit new taps and associated pipe work.
 
Cost: £348

"Excellent service and quality workman."
 
 
 
 
Team:
Matthew Sam Liam Grant
 
 
 


Review 18 Nov 2016
Recommended by customer in NR32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.4980, 1.7448
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full boiler service. Disconnection of old cooker, connection of new.
 
Cost: £164

"Efficient, friendly, helpful. Good quality for money."
 
 
 
 
Team:
Matthew Sam Liam Grant
 
 
 


Review 9 Oct 2016
Recommended by customer in NR33
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.4701, 1.7073
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New pump.
 
Cost: £243
 
 
Team:
Matthew Sam Liam Grant
 
 
 


Review 12 Sep 2016
Recommended by customer in NR31
 I haven't used this business before  52.5592, 1.7284
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace radiator install thermostatic rad valve, new drain cock refill system including inhibitor.
 
Cost: £239

"Professional service from this firm, paperwork clear, knowledgeable filter who completed the agreed work with expertise. Clean worker and left the kitchen clean and tidy on completion."
 
 
 
 
Team:
Matthew Sam Liam Grant
 
 
 

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