A E Plumbing and Heating Services

Where reputations count.

28 Borrowdale Drive
Norwich
Norfolk
NR1 4LX

Plumber

aeplumbingandheating.co.uk/

Email This Business

Tel 01603 395 081
Mobile 07796 672 859

Listed under: Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing

100% recommended Rating 9.8/100
38 reviews since 2011

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 38 reviews since 2011

Quality	9.8/10
The quality of the work was as expected and agreed

Tidy	9.8/10
There was little disruption and the site was left clear and tidy

Service	9.8/10
The team was friendly, helpful, considerate and professional

Value	9.8/10
The price represents value for money

Recent Reviews

" Friendly professional service arrived on time. Charged a fair price for the service giving the boiler a clean ' bill of health'. Trustworthy, as he could've made up something was wrong with the boi...." more

" Mark was professional, helpful and efficient." more

" Excellent prompt service, highly recommended." more

" Quick, efficient and tidy. Thank you" more

About Us
Information provided by the business
Legal Name: Mr Mark Fenn.

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Review 21 Jul 2017 Recommended by customer in NR7 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Service of combi boiler (residential).

"Friendly professional service arrived on time. Charged a fair price for the service giving the boiler a clean ' bill of health'.

Trustworthy, as he could've made up something was wrong with the boiler and charged for the unnecessary work. If I need a plumber / heating engineer again, I shall be happy to use him again. "

REPORT THIS REVIEW

Review 22 May 2017 Recommended by customer in NR2 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Outside tap.

REPORT THIS REVIEW

Review 22 Oct 2014 Recommended by customer in NR7 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Ideal logic and service and check of gas fire in lounge problem with switching on parts to be checked be that.

"Mark was professional, helpful and efficient."

REPORT THIS REVIEW

Review 18 Oct 2014 Recommended by customer in NR7 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Change outside tap service boiler.

"Excellent prompt service, highly recommended."

REPORT THIS REVIEW

Review 30 Jun 2014 Recommended by customer business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Replacement ball value in hot water tank.

"Quick, efficient and tidy. Thank you"

REPORT THIS REVIEW

Review 3 Mar 2014 Recommended by customer in NR7 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Kitchen tap fitted.

"Mark and team were friendly. They were very punctual and very cheerful & polite."

REPORT THIS REVIEW

Review 28 Nov 2012 Recommended by customer in NR4 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replaced old radiators and fitted 2 new rads with new pipe work valves, TRV�s.

"Mark and Richard were friendly, worked hard and did a really good job. They were punctual and considerate."

REPORT THIS REVIEW

Review 29 Oct 2012 Recommended by customer in NR7 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

REPORT THIS REVIEW

Review 15 Oct 2012 Recommended by customer in NR3 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Replace old boiler with new. Check radiator etc.

"Very clean & helpful explanations of job. Workmen were punctual, polite and cheerful. Work done was tidy and professional."

REPORT THIS REVIEW

Review 4 Oct 2012 Recommended by customer in NR7 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

New Syphon on Cistern (enclosed Unit).

"When I phoned the contractor on the evening before starting his holiday, he stated he would attend to the problem as soon as he returned to work. My decision to wait for his services was satisfied. As a recommended trader, I did not ask for an estimate and was very satisfied with his work and cost."

REPORT THIS REVIEW

Review 5 Sep 2012 Recommended by customer in NR8 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Removal of water softening system; boiler service; replace taps in bathroom and kitchen.

"Marc was excellent � his workmanship was clean and tidy, he explained thoroughly what needed to be done and arrived promptly. I wouldn�t hesitate to recommend his work and have already booked him to come back to do more work for me."

REPORT THIS REVIEW

Review 28 Aug 2012 Recommended by customer in NR3 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Customer Review

"Had new washing machine delivered and paid for installation. Delivery driver unable to switch off or disconnect hot water valve. Told I would need a plumber. Plumber I called came out same day any sorted problem efficiently. Cost I thought very reasonable."

REPORT THIS REVIEW

Review 18 Jul 2012 Recommended by customer in NR13 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Disconnect gas hob & cap off gas supply.

"Excellent job, even disposed of the old hob for me."

REPORT THIS REVIEW

Review 9 Jul 2012 Recommended by customer business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fitting new timer for central heating.

"Work carried out."

REPORT THIS REVIEW

Review 25 Jun 2012 Recommended by customer in NR3 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Job well done."

REPORT THIS REVIEW

Review 18 Jun 2012 Recommended by customer in NR13 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Customer Review

To remove a radiator cap off pipes under floor. To fit new radiator on adjacent wall.

"The men arrived on time and carried out the work efficiently and professionally. They were careful and pleasant and left the job completed as requested. I would certainly use them again."

REPORT THIS REVIEW

Review 18 Jun 2012 Recommended by customer in NR2 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"As recommended by Daplh Trusted Traders. Excellent service in all respects � quickly, service and value. I will be using them again."

REPORT THIS REVIEW

Review 6 Jun 2012 Recommended by customer in NR1 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Reliable professional helpful."

REPORT THIS REVIEW

Review 4 Jun 2012 Recommended by customer in NR7 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitting new hose to hot water tap in bathroom

"Very satisfied with work, as I have been before"

REPORT THIS REVIEW

Review 15 May 2012 Recommended by customer in NR7 business A E Plumbing and Heating Services https://www.referenceline.com/plumber-in-norwich-aeplumbingandheatingservices-36413

Satisfaction Ratings


Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

"Painless."

REPORT THIS REVIEW

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