John Doherty

Unit 4 Nu Skope Business Centre, Station Road
Old Kilpatrick

G60 5LP

55.9250, -4.4560

Plumber

Listed under:  Central Heating Engineers, Plumbers / Plumbing
94% recommended   Rating 9.6/10
35 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 35 reviews since 2016
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Satisfied customer."   more
 
" From start to finish the jobs took almost three works. I fully accept the problem sourcing the value I feel the company should have had more contact with me to keep me informed. On two occasions I was...."   more
 
" Technician was friendly, helpful and courteous throughout. Explained everything he did and answered all questions. Highly recommended. "   more
 
" Great Service."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 91%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 75%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

customer 2
Doherty 2
efficient 3
efficiently 2
estimate 2
Excellent 3
friendly 4
friends 3
Good 3
helpful 3
highly 3
man 2
occasions 2
pleasant 3
plumber 2
professional 4
quickly 2
reasonable 3
recommend 4
recommended 3
satisfaction 2
Satisfied 2
service 6
tidy 3
Total 2
Workers 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Sep 2017
Recommended by customer in PA1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.8417, -4.4400
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Satisfied customer."
 
 
 
 
 
 


Review 15 Aug 2017
No Recommendation by customer in G81
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9232, -4.4035
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Show All
 
 
Customer Review
 
Replace value.
 
Cost: £104

"From start to finish the jobs took almost three works. I fully accept the problem sourcing the value I feel the company should have had more contact with me to keep me informed. On two occasions I was told the plumber was coming. The firm did not phone to let me know he wasn't. The young man who came was polite, efficient, friendly, but the company should have made more contact. It's called "Good Customer Relations". "
 
 
 
 
 
 


Review 8 Aug 2017
Recommended by customer in G6O
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service gas boiler cooker hob living gas flame fire done on 27/07/2017.
 
Cost: £54

"Technician was friendly, helpful and courteous throughout. Explained everything he did and answered all questions.
Highly recommended. "
 
 
 
 
 
 


Review 2 Aug 2017
Recommended by customer in G83
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.9711, -4.5710
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler Service.
 
Cost: £42

"Great Service."
 
 
 
 
 
 


Review 4 Jul 2017
Recommended by customer in G62
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9438, -4.3259
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 4 Jul 2017
Recommended by customer in G82
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
55.9388, -4.5445
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service.
 
Cost: £54

"Mr Doherty and his work force are very efficient and helpful. "
 
 
 
 
 
 


Review 23 Jun 2017
Recommended by customer in G81
 My Age: 70 + 
 I have known this business: Over 10 years 
55.9207, -4.4339
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new shaver.
 

"We were very happy with work, we would definitely use them again place left all tidy and the workers were lovely people nice proper."
 
 
 
 
 
 


Review 13 Jan 2017
Recommended by customer in G61
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.9222, -4.3485
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit tap revivers.
 
Cost: £26

"Excellent firm.
Highly recommended for all work done for us."
 
 
 
 
 
 


Review 11 Jan 2017
Recommended by customer in G61
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.9234, -4.3348
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Central heating not working. John Doherty brought in on recommendation. Did not know system, but worked hard till he found cause.
 
Cost: £339

"Good firm. Pleasant and agreeable men. Would use again and recommend to my friends."
 
 
 
 
 
 


Review 23 Dec 2016
Recommended by customer in G61
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.9224, -4.3417
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1.Supply and fit new boiler.
2.Upgrade gas.
 
Cost: £4419

"Speedily and efficiently done."
 
 
 
 
 
 

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