Marvin Nichols UK Ltd

20 Cyril Road
Thorpe St Andrew
Norwich
NR7 0XL

52.6354, 1.3481

Plumber

Listed under:  Central Heating Engineers, Plumbers / Plumbing
100% recommended   Rating 9.9/10
6 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9/10 Overall Rating 9.9/10
Based on 6 reviews since 2017
 
 
 
Quality
10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy
9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service
10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value
9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very professional service provided. Very clean and tidy."   more
 
" Very easy to work with Marvin. Polite and turns up on time. Would recommend him. "   more
 
" Arrived on time and did work well."   more
 
" Marvin arrived on time was courteous, helpful and very tidy. I would recommend him to anyone, fantastic service!"   more
 
About Us


We are a plumbing, heating and gas company covering Norwich and surrounding areas.

We are Gas Safe registered, and always carry and show an identity card for your added security.

We believe in providing our customers with a reliable quality service and we turn up when we say we will.

We carry out all aspects of plumbing, heating & gas work in both domestic dwellings and light commercial buildings.

Our engineers are City & Guilds qualified and have an extensive range of experience and knowledge.

We are fully insured with 2m of protection cover for you peace of mind.

Services we provide include:

Gas Boiler Installation & Replacement
Gas Boiler Servicing
Power Flushing
Radiators
Leaks
Hot Water Tanks
Bathrooms & Kitchens
Sinks & Taps
Showers
Gas Hobs & Ovens
Landlords Gas Safety Certificates
Home Buyers Plumbing Surveys & Reports
+++plus more+++

*WE OFFER FREE NO OBLIGATION QUOTES*


     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 2
good 2
Marvin 2
professional 2
recommend 2
service 2
tidy 2
clean 1
courteous 1
easy 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

1

Budget:  

Review 15 Jun 2017
Recommended by customer in NR1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6325, 1.3141
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace 2 radiators and valves service boiler.
 
Cost: £468

"Very professional service provided. Very clean and tidy."
 
 
 
 
Team:
Martin
 
 
 


Review 5 Jun 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6250, 1.2827
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Renovation of bathroom.
Replace toilet.
Instal shower.
Tile.
 

"Very easy to work with Marvin. Polite and turns up on time. Would recommend him. "
 
 
 
 
Team:
Marvin
 
 
 


Review 24 Apr 2017
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6137, 1.2520
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Disconnecting a gas pipe
 
Cost: £96

"Arrived on time and did work well."
 
 
 
 
Team:
Marvin
 
 
 


Review 19 Apr 2017
Recommended by customer in NR10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.7074, 1.3053
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replaced pump on boiler.
 
Cost: £180

"Very happy with Marvins work. Turned up on time, completed the job quickly and at a good price. "
 
 
 
 
Team:
Marvin Nichols
 
 
 


Review 19 Apr 2017
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6513, 1.3117
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Land lord gas safety check and serviced boiler.
 
Cost: £96

"Marvin arrived on time was courteous, helpful and very tidy.
I would recommend him to anyone, fantastic service!"
 
 
 
 
Team:
Marvini
 
 
 


Review 13 Apr 2017
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6411, 1.2982
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replaced old radiator in bathroom with new towel radiator.
 
Cost: £200

"Very punctual, professional and did a really good job. Highly recommended."
 
 
 
 
Team:
Marvin Nichols
 
 
 

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