Mr Plumber

18 Milbanke Close, Ouston
Chester Le Street
County Durham
DH2 1JJ

54.8816, -1.5963

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
97% recommended   Rating 9.6/10
239 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 239 reviews since 2007
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Mr Plumber was competent and knowledgeable. Completed the job quickly and efficiently. Gave good advice re my future requirements."   more
 
" I never asked about the price or how to pay before the work started."   more
 
" Excellent!"   more
 
" Quick efficient service. Very friendly. Would use him again."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 89%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 92%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 86%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 5
agreed 3
Arrived 9
attitude 4
boiler 12
called 4
class 5
clean 9
courteous 4
customer 3
definitely 5
efficient 20
efficiently 8
emergency 3
engineer 4
Excellent 36
explained 11
friendly 36
friends 5
good 26
Gordon 8
happy 11
heating 6
helpful 22
Highly 5
honest 7
manner 6
person 5
phone 5
pleasant 13
pleased 7
Plumber 29
polite 8
problem 12
professional 14
prompt 9
Quick 7
quickly 12
Really 6
reasonable 5
recommend 20
recommended 7
reliable 14
repair 5
satisfied 12
service 55
tidy 11
Tomlinson 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 17 Mar 2015
Recommended by customer in DH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.7840, -1.5217
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to water leak from radiator.
 
Cost: £120

"Mr Plumber was competent and knowledgeable. Completed the job quickly and efficiently. Gave good advice re my future requirements."
 
 
 
 
 
 


Review 17 Feb 2015
Recommended by customer in DH2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.8442, -1.5969
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Combi boiler service.
 
Cost: £45

"I never asked about the price or how to pay before the work started."
 
 
 
 
 
 


Review 2 Dec 2014
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service and repair.
 
Cost: £120

"Excellent!"
 
 
 
 
 
 


Review 13 Aug 2014
Recommended by customer in DH1
54.7778, -1.5498
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace dripping tap.
 
Cost: £190

"Quick efficient service. Very friendly. Would use him again."
 
 
 
 
 
 


Review 1 Aug 2014
Recommended by customer in DH1
54.7880, -1.5300
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service (combi)
 
Cost: £45

"Excellent service as ever. Gordan is very reliable and always turns up at the promised time."
 
 
 
 
 
 


Review 11 Mar 2014
Recommended by customer in DH1
54.7880, -1.5300
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new gas cooker.
 
Cost: £90

"Excellent service as ever. Gordon regularly services my boiler and recently repaired my toilet cistern. Phoned him at short notice to install the cooker and he was there the same day. Cant fault that!"
 
 
 
 
 
 


Review 27 Nov 2012
Recommended by customer in DH1
54.7707, -1.5938
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace kitchen monobloc tap with new tap. Involved quite difficult plumbing.
 
Cost: £60

"Work of high quality. Came in good time and very friendly and skilled worker."
 
 
 
 
 
 


Review 13 Oct 2012
Recommended by customer in DH2
54.8538, -1.5811
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Safety checks on boiler and gas cooker.
 
Cost: £95

"Well done. Gave lots of explanations. Would and will ask back."
 
 
 
 
 
 


Review 28 Sep 2012
Recommended by customer in DH2
54.8824, -1.6095
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced radiator in bathroom.
 
Cost: £160
 
 
 
 


Review 24 Aug 2012
Recommended by customer in DH2
54.8487, -1.5794
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tested boiler and located fault on ignition circuit. Diagnosed a faulty circuit board replaced new board and cleaned valves.
 
Cost: £280

"The boiler printed circuit board was faulty and had to be replaced at the cost agreed."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1