S C Heating & Plumbing

33 Crichton Avenue
Chester Le Street
County Durham
DH3 3ND

54.8481, -1.5668

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
95% recommended   Rating 9.5/10
38 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 38 reviews since 2010
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.2/10 Tidy Rating 9.2
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" So pleased with bathroom job. We have Steve back doing plumbing in renovated kitchen. A pleasure having him in our home so clean at all rubbish etc. is taken away."   more
 
" Very happy"   more
 
" Excellent service."   more
 
" Excellent service, couldn’t fault it."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 86%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
bathroom 2
C 2
class 3
clean 5
delighted 2
disruption 4
Excellent 4
fault 2
friendly 5
good 11
happy 2
having 2
heating 6
helpful 3
mess 4
minimum 2
pleasant 5
pleased 4
plumbing 5
possible 2
professional 3
quality 2
quickly 3
reasonable 2
recommend 7
SC 2
service 4
standard 4
Stephen 2
Steve 2
Steven 4
suggestions 2
tidy 3
worker 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Mar 2016
Recommended by customer in DH2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
54.8845, -1.6017
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom removed bath fitted shower toilet basin.
 

"So pleased with bathroom job. We have Steve back doing plumbing in renovated kitchen. A pleasure having him in our home so clean at all rubbish etc. is taken away."
 
 
 
 
 
 


Review 21 Mar 2016
Recommended by customer in DM2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service
 
Cost: £50

"Very happy"
 
 
 
 
 
 


Review 14 Mar 2016
Recommended by customer in DH2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
54.8866, -1.5944
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 6 May 2015
Recommended by customer in SR2
54.9009, -1.3913
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of heating system radiators & boiler.
 
Cost: £3000

"Excellent service."
 
 
 
 
 
 


Review 7 Nov 2014
Recommended by customer in DH2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.8703, -1.6189
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed central heating boiler.
 
Cost: £80

"Excellent service, couldn’t fault it."
 
 
 
 
 
 


Review 29 Sep 2014
Recommended by customer in DH3
54.8769, -1.5701
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new central heating boiler.
 
Cost: £1400
 
 
 
 


Review 17 Mar 2014
Recommended by customer in DH2
54.8526, -1.5980
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After my old boiler was condemned, Stephen quoted me for a new baxi boiler, 10 thermostatic valves. Full system flush, magna – clean & wireless controller. The work was completed on time and to price. I could not fault it and I’m over the moon with the boiler and the wireless controller.
 
Cost: £1850

"As above, I could not fault Stephen or his work. He’s a hard worker and really helpful. Nothing was a problem for him!"
 
 
 
 
 
 


Review 22 Jul 2013
Recommended by customer in DH1
54.7872, -1.5243
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
SC Heating & Plumbing Mr Steve Clasper installed a combi boiler & new radiators. Also put in a new gas fire and surround.
 
Cost: £3500

"Steve completed the work to my satisfaction. I found him very pleasant, helpful & was very good at explaining how to work the central heating. I am delighted with my fire and surround."
 
 
 
 
 
 


Review 21 Jul 2013
Recommended by customer in DH3
54.8510, -1.5717
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The inside of toilet had to be changed & a small amount of pipe very had to be done.
 
Cost: £110

"Very good."
 
 
 
 
 
 


Review 13 Jun 2013
Recommended by customer in NE42
54.9708, -1.8653
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing combi boiler fitting thermostatic valves to radiators in bedrooms.
 
Cost: £1850

"Quick response to initial query. Fitted me in quickly (despite being in demand) professional and friendly manner."
 
 
 
 
 
 

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