Raymond Plumbing and Heating

2 Marchfield Road
Dumfries
Dumfries & Galloway
DG1 3FX

55.0831, -3.5933

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
100% recommended   Rating 9.8/10
22 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 22 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent work and materials. Work carried out to a very high standard, would certainly recommend. "   more
 
" I was delighted with the service received. The work was completed efficiently and to a high standard. Very friendly and explained everything very well. Will definitely use for future works and will hi...."   more
 
" Workman pleasant and hard working. "   more
 
" A professional and trustworthy team from start to finish. Especially from my point and view being a lady alone. They listen and explained every aspect of the job, definitely recommend a credit to the...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

definitely 3
delighted 2
Excellent 4
explained 3
finish 2
good 4
John 5
materials 2
organised 2
pleasant 3
process 2
professional 3
professionally 2
quickly 2
Raymond 4
reasonable 2
recommend 8
service 2
standard 2
trades 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0597, -3.5968
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and installed:-

3x Sheets shower wallboards. Mira code Pro shower valve complete with riser & shower head. Salamander shower pump. Pipe work for shower pump. Pivot door screen.
 
Cost: £2367

"Excellent work and materials. Work carried out to a very high standard, would certainly recommend. "
 
 
 
 
 
 


Review 16 Aug 2017
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0762, -3.5969
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace back boiler with new combi boiler, replace and move radiator in living room and additional filter on boiler.
 
Cost: £3535

"I was delighted with the service received. The work was completed efficiently and to a high standard. Very friendly and explained everything very well. Will definitely use for future works and will highly recommend to others.

"
 
 
 
 
 
 


Review 6 Jun 2017
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.1251, -3.3515
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old boiler from behind fire and replace with combi boiler.
 
Cost: £3573

"Workman pleasant and hard working. "
 
 
 
 
 
 


Review 13 Jan 2017
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.0575, -3.6195
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Design and refit bathroom.
Fit new thermostat.
Fit new lights and doors.
 
Cost: £5500

"A professional and trustworthy team from start to finish. Especially from my point and view being a lady alone.
They listen and explained every aspect of the job, definitely recommend a credit to the industry."
 
 
 
 
Team:
1
 
 
 


Review 12 Dec 2016
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0624, -3.5863
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install ideal logic boiler with horizontal FWG\7 yr warranty ideal plug in time clock and thermostat 22 m magnetic filter. Electrically connect boiler and control flush system in accordance with manufactures instructions commission boiler and register boiler warranty on behalf of customer remove redundant pipework and tanks dispose of waste materials.
 
Cost: £2970
 
 
 
 


Review 1 Nov 2016
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.9834, -3.2526
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler.
 
 
 
 
 


Review 22 Sep 2016
Recommended by customer in DG22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bath and taps
Towel rail.
 
Cost: £1220

"Wouldn't hesitate to have John back. Very pleasant lad and did an excellent job. Felt comfortable having in my home. "
 
 
 
 
 
 


Review 22 Sep 2016
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.0588, -3.6150
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install shower wallboard, shower valve and screen. Supply install combi boiler. Supply and install 2 chrome towel rails.
 
Cost: £3329

"We cannot praise the work carried out by John Raymond sufficiently, not only did he carry out the above work but he project-managed the other trades which were necessary. We would not hesitate to recommend his work to anyone. "
 
 
 
 
 
 


Review 20 Jul 2016
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0891, -3.5884
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Heating system shower room En-Suite.
 
 
 
Team:
John Raymond
 
 
 


Review 20 Jul 2016
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0896, -3.5932
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of shower unit. Removal and replacement of sanitary fittings. Liaising with others trades on timing of work. Installation of boiler and pipework etc etc.
 
Cost: £4862

"Pleasant and effective worker nothing was a problem."
 
 
 
 
 
 

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