GM Heating

13 Strips of Craigie Place
Dundee
Angus
DD4 7QB

56.4723, -2.9247

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Plumbers / Plumbing
100% recommended   Rating 9.7/10
80 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 80 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very happy with work carried out. Professional, efficient but friendly service. Gave sound advice when asked for. Tided up each area as he work around the house and remove all the old radiators and ru...."   more
 
" Very happy with service exactly on time. No mess. Would recommend to anyone."   more
 
" Come at arranged time and finished the work within the estimated time frame."   more
 
" Very happy with work done. Very reasonable rates, reliable and very good communication. Happy to recommend. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 85%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 84%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 4
advice 3
agreed 5
arrived 4
bathroom 2
better 3
boiler 10
called 2
certainly 2
class 2
Clean 3
cleaned 2
contacted 2
definitely 4
didnt 2
efficient 9
efficiently 4
engineer 6
exactly 3
excellent 10
explained 4
Extremely 2
fault 4
finished 2
fix 2
friendly 13
friends 5
fully 2
Glen 6
GM 9
good 14
Happy 14
heating 16
helpful 5
installation 4
mess 4
pleased 5
polite 6
problem 4
Professional 10
prompt 5
Quality 6
quickly 4
Reasonable 4
recommend 18
reliable 6
service 27
standard 4
tidy 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4572, -3.0582
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing radiators.
 

"Very happy with work carried out. Professional, efficient but friendly service. Gave sound advice when asked for. Tided up each area as he work around the house and remove all the old radiators and rubbish when finished. Reasonable rates. Happy to recommend. "
 
 
 
 
Team:
Glen
 
 
 


Review 14 Nov 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4907, -2.9112
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Heating controller replaced boiler checked working.
 

"Very happy with service exactly on time. No mess. Would recommend to anyone."
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.4681, -3.0174
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change Existing boiler for new boiler and fit new toilet inlet.
 
Cost: £2116

"Come at arranged time and finished the work within the estimated time frame."
 
 
 
 
Team:
Glen Horrison
 
 
 


Review 20 Oct 2017
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4488, -2.8783
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of leaking WC pan, supplied by me.
 
Cost: £64

"Very happy with work done. Very reasonable rates, reliable and very good communication. Happy to recommend.

"
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4827, -3.0693
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced riser in toilet.
 

"Friendly, efficient, knows what he was doing. Will call him again when needed."
 
 
 
 
 
 


Review 21 Sep 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4708, -2.9475
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced direct heat exchanger.
 

"Quality service. Friendly, honest plumber with a high quality of work at a good rate."
 
 
 
 
 
 


Review 12 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4752, -2.9564
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new Greenstar 25i ERP combi boiler.
 

"Clean arrived on time and carried out the installation of the new boiler in a thorough and competent manner. On completion of job he tidied up and removed all the rubbish. "
 
 
 
 
 
 


Review 4 Sep 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4762, -2.9431
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install a new boiler in home.
 

"Very happy with cost and installation of a new heating boiler."
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4616, -3.0015
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service to boiler,cooker and HOB leak and pressure test at main supply/meter.
 
Cost: £60

"No leaks found.
Full service carried out on appliances.
Very professional, polite and courteous.
Would definitely recommend."
 
 
 
 
Team:
Glen
 
 
 


Review 7 Aug 2017
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4579, -3.0234
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace outside water tap.
 
 
 
 
 

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