Waterflow Bathrooms

Unit 3,, 15 Kirk Street
Dundee
Angus
DD2 3UY

56.4722, -3.0151

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers
99% recommended   Rating 9.6/10
175 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 175 reviews since 2006
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Since water flow first launched their facebook page I wanted to use them. We wanted to re-do our bathroom at home and chose them for the job. A really lovely, professional group of people from showr...."   more
 
" The team were very friendly and efficient. They have a real in depth knowledge of plumbing and are really good craftsmen. They consulted us at every stage of the build, there were no surprises."   more
 
" Work done to very high standard."   more
 
" Very satisfied with all the work done. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 95%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bathroom 13
class 7
clean 8
cleaned 5
Communication 4
definitely 12
delighted 14
disruption 5
easy 5
efficient 9
efficiently 4
excellent 34
extremely 8
family 6
finish 5
finished 11
flow 4
friendly 22
friends 10
good 25
Great 10
guys 4
happy 23
heating 6
helpful 17
highly 7
informative 5
informed 4
Joiner 4
mess 4
needs 4
Neil 18
pleasant 9
pleased 20
plumber 4
plumbing 10
professional 38
quality 16
really 8
recommend 31
recommending 11
reliable 7
service 14
standard 18
team 19
tidy 24
Waterflow 22
workmen 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Feb 2018
Recommended by customer in DD6
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4425, -2.8803
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old bathroom removed and new bathroom suite fitted.
 
Cost: £5215

"Since water flow first launched their facebook page I wanted to use them.
We wanted to re-do our bathroom at home and chose them for the job.
A really lovely, professional group of people from showroom to installers.
Great quality of work carried out and house left tidy each day.
So good to have friendly workmen who explain and put your mind at ease too!
So happy with our new room.
Would definitely recommend to all."
 
 
 
 
Team:
Stewart
 
 
 


Review 8 Feb 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4760, -2.8644
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £8000

"The team were very friendly and efficient.
They have a real in depth knowledge of plumbing and are really good craftsmen.
They consulted us at every stage of the build, there were no surprises."
 
 
 
 
 
 


Review 29 Jan 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4757, -3.0300
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom/shower installation.
 

"Work done to very high standard."
 
 
 
 
 
 


Review 12 Jan 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4724, -3.0214
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renovated downstairs toilet
 
Cost: £4400

"Very satisfied with all the work done. "
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4675, -2.9619
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new bathroom.
 

"Friendly and competent team who cleaned up after themselves.
Started and finished on time with as little disruption as possible.
Am very happy with the work done and the end result."
 
 
 
 
Team:
Neil Bailey Stuart
 
 
 


Review 7 Dec 2017
Recommended by customer in PH12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.5574, -3.1456
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom.
 
 
 
 
 


Review 29 Nov 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.474712, -2.867157
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete new bathroom.
Take out the old one and install new one.
 
Cost: £7718

"From the initial meeting on site, to choosing the bathroom material all was done in a very professional and friendly manner.
An excellent job, thank you. "
 
 
 
 
Team:
Neil Ann
 
 
 


Review 16 Oct 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4808, -2.9861
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Bathroom
 
Cost: £13000

"Neil & Team did a great job-
we are delighted
I would recommend Waterflow without any hesitation"
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4777, -2.8445
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing bath with a walk in shower and putting wet wall in place of tiles in shower area.
 
Cost: £3223

"There were very tidy, happy to work on to get the work done, very nice guys.
The shower they recommended is great, really happy with the work/service and products. Would also like to mention Ann in the showroom who was very helpful and informative."
 
 
 
 
Team:
Stuart Neil
 
 
 


Review 6 Oct 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.4788, -2.9551
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very professional work carried out to a high standard."
 
 
 
 
Team:
Neil
 
 
 

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