Waterflow Bathrooms

Unit 3,, 15 Kirk Street
Dundee
Angus
DD2 3UY

56.4720, -3.0151

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers
100% recommended   Rating 9.7/10
199 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 199 reviews since 2006
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Lovely job exactly as asked for. "   more
 
" I am delighted with my new bathroom. Neil and the team worked well. Friendly and professional. I also found Cenn at waterflow showroom extremely helpful and friendly. Enjoyed the experience"   more
 
" I was extremely happy with the service received form Neil and the Water flow team. From planning right through to completion. I could find no faults and found the guys to be friendly and professional....."   more
 
" Professional and Quality work. Great company."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 96%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
bathroom 17
class 8
clean 8
cleaned 6
Communication 4
definitely 12
delighted 17
disruption 5
Easy 5
Efficient 11
efficiently 4
Excellent 40
extremely 11
family 6
fault 4
finish 8
finished 15
flow 6
Friendly 30
friends 11
good 26
Great 12
guys 6
happy 28
heating 7
helpful 21
highly 9
informative 5
informed 5
Joiner 4
mess 4
needed 5
Neil 22
pleasant 11
pleased 25
plumbing 11
professional 43
quality 20
really 8
recommend 40
recommending 11
service 17
standard 21
team 28
tidy 25
Waterflow 24
workmen 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Mar 2019
Recommended by customer in KY16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.3808, -2.9309
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Revamp of bathroom
Tiles mirror unit shower
Parador ceiling lights.
 
Cost: £6500

"Lovely job exactly as asked for. "
 
 
 
 
 
 


Review 26 Feb 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4885, -2.9944
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Bathroom refit.
 
Cost: £6000
 
 
Team:
Stuart Paul
 
 
 


Review 11 Jan 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4654, -2.8744
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing old bathroom refitting new bathroom
 
Cost: £7985

"I am delighted with my new bathroom. Neil and the team worked well. Friendly and professional. I also found Cenn at waterflow showroom extremely helpful and friendly.
Enjoyed the experience"
 
 
 
 
Team:
Neil Willie
 
 
 


Review 3 Jan 2019
Recommended by customer in DD11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.5557, -2.6149
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Show All
 
 
Customer Review
 
New bathroom supplied and fitted. This included removing old bathroom. Replacing floor covering, new paracter ceiling. Fully tiled and new shower, bath toilet, wash hand basin fitted
 
Cost: £8000

"I was extremely happy with the service received form Neil and the Water flow team. From planning right through to completion. I could find no faults and found the guys to be friendly and professional. I would not hesitate to recommend Water flow bathrooms to anyone."
 
 
 
 
Team:
Neil Lee Bailey
 
 
 


Review 3 Jan 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4592, -3.0454
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove all existing bathroom fittings & fixtures including wood wall and ceiling paralleling, tiled walls and floor covering - patch up where necessary.
Design new bathroom layout.
Construct new bulkheads and supports for fittings.
Supply and install wall hang cupboards and sink unit (all with under lights) WC, bidet, shower, radiator, ceiling panels, wall tile, flooring, heated mirror extractor fan, shower point and accessories.
All associated joining, tiling, plumbing & electrical work.
 
Cost: £10703

"Efficient, trustworthy, friendly, tidy and accommodating. Couldn't fault the team on any aspect of their work. Surprisingly little disturbance to household routine. Work started and completed on time.
Wouldn't hesitate to recommend Waterflow plumbing and heating, or their associated trade colleagues (tiles, electrician) to other.
Excellent job!"
 
 
 
 
Team:
Neil Thomson
 
 
 


Review 3 Jan 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4676, -2.9918
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent quality work
New bathroom
 
Cost: £1300

"Professional and Quality work. Great company."
 
 
 
 
Team:
Stewart Paul
 
 
 


Review 3 Jan 2019
Recommended by customer in KY16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3751, -2.8936
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing bathroom fittings, tiles etc. Complete renovation.
 
Cost: £11791

"Very satisfied with all works carried out.
Standards of finish extremely high.
Prior to works commencing, regular consultations ensured that we know we would be happy with finished product."
 
 
 
 
Team:
Neil Thomson
 
 
 


Review 19 Nov 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4883, -3.0038
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £7700
 
 
Team:
Neil Bailey
 
 
 


Review 19 Nov 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4883, -3.0038
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old bathroom and fittings. Install new walk-in shower.
Tiling of walls.
Re-position door.
Lighting and fan.
New flooring etc.
 
Cost: £7700

"Very happy with quality of new bathroom and workmanship. Job was completed to agreed timescale and cost. Installers were punctual and friendly. Cost was reasonable overall we were very pleased and would recommend the company to others. "
 
 
 
 
Team:
Neil Bailey
 
 
 


Review 5 Nov 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
56.4821, -2.9140
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted toilet and sink in down stairs cupboard.
 
Cost: £3700

"Job was done to very high standard. Made a coal cupboard into a room amazing. Guys were in and out so quick cleaned up everything as they went nothing was a problem, would use again if needed. "
 
 
 
 
 
 


Review 1 Nov 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4766, -2.9466
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement window flooring under shower, replacement flooring throughout bathroom replacement shower cubical, including glass panels and tidy, also shower and wet wall. Replacement sink unit, toilet unit and seat.
 
Cost: £6195

"All in all very pleased with work carried out. Team were efficient, helpful, cheerful and gave sound advice. Though job took longer than expected this due to minor hiccup and caused no great problem. Only criticism was that invoice didn't specify cost of each individual items eg. Shower, doors etc. (needed to claim VAT exemption from insurance co)"
 
 
 
 
Team:
Stewart Paul Kevin
 
 
 


Review 9 Oct 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4868, -2.8570
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New ensuite room, shower, toilet, washhand basin, underfloor heating lights.
 
Cost: £10000

"Excellent quality of work. Pleasant and friendly workers. "
 
 
 
 
Team:
Neil Paul Dave
 
 
 


Review 9 Oct 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4690, -3.0541
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete refurb of bathroom.
 
Cost: £7950

"Excellent service from all the team, started and finished on time. Very pleased with the work carried out would highly recommend water flow.
Delighted 10/10 with our new bathroom. "
 
 
 
 
 
 


Review 20 Aug 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4673, -3.0434
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quote as given before work started.
 
Cost: £776

"Very satisfied with work carried out. Ann at the show room, is very helpful, and very good at her job. Workmen were happy to help with any changes, and I would recommend their company to every one. "
 
 
 
 
 
 


Review 3 Aug 2018
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4517, -3.0762
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Beautiful work, they pat in a new bathroom.
 
Cost: £7500

"Amazing work.
Friendly team.
Professional team. "
 
 
 
 
 
 


Review 31 Jul 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4658, -3.0537
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Completely re-furbishing bathroom into shower room including tiling, wet wall and flooring.
 

"Very pleased with the work done. "
 
 
 
 
 
 


Review 26 Jul 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4855, -2.8352
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew sanitary ware in down stairs W.C. Fit unit and complete tiling.
 
Cost: £1413

"Work was completed to a very high standard.
Friendly staff.
Would use in future and recommend."
 
 
 
 
Team:
Neil Bailey
 
 
 


Review 2 Jul 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4856, -2.9983
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet room - tiles - toilet sink - cupboards flooring. Shower.
 

"I would recommend this company as from start when I walked into there showroom. I was greeted by Ann. Who was helpful / polite / as all the team throughout the job kept me informed day to day of all the work or any changes that were or happening till the job finished. Excellent job."
 
 
 
 
Team:
Neil
 
 
 


Review 28 Jun 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4978, -3.0065
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom.
 
Cost: £7800

"Very happy with the work done by Neil and his team."
 
 
 
 
Team:
Neil
 
 
 


Review 21 Jun 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4976, -3.0107
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete new bathroom.
 

"The work was absolutely outstanding perfect we were amazed at the finished result. Quality, service, tidiness and value was money well spend. I would highly recommend this company. Some of my friends are already thinking of getting there bathroom renewed after seeing mine. Well done!!! Very delighted 10/10."
 
 
 
 
Team:
Neii Bailey
 
 
 

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