Waterflow Plumbing & Heating

Unit 3,, 15 Kirk Street
Dundee
Angus
DD2 3UY

56.4722, -3.0151

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Plumbers / Plumbing
99% recommended   Rating 9.6/10
160 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 160 reviews since 2006
 
 
 
Quality
9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy
9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service
9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value
9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Delighted with the finished job."   more
 
" Very happy, work to a very high standard. "   more
 
" Excellent company to deal with, from the girls in the showroom, to the team fitting the bathroom. Very clean and efficient. I now have a dream bathroom. I would highly recommend this company."   more
 
" Excellent company. I would not hesitate to use them again or recommend them. Communication was first class. Beautiful quality job carried out with no mess or fuss. Delighted with waterflow. Thanks to ...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 95%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bathroom 11
class 7
clean 8
Cleaned 4
Communication 4
definitely 11
Delighted 12
disruption 4
easy 5
efficient 8
efficiently 4
Excellent 33
extremely 8
family 5
finish 5
finished 10
friendly 18
friends 9
good 23
great 7
happy 19
heating 5
helpful 16
highly 6
informative 4
informed 4
joiner 4
mess 4
needs 4
Neil 16
pleasant 9
pleased 18
plumber 4
Plumbing 8
polite 5
professional 33
quality 15
quickly 6
really 5
reasonable 4
recommend 27
recommended 5
recommending 11
Reliable 6
service 14
standard 16
team 14
tidy 22
Waterflow 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 8 7 6 5 4 3 2 1

Budget:  

Review 19 Jul 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4856, -2.9983
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Installation of shower room, lower ceiling and lights.
 
Cost: £4970

"Delighted with the finished job."
 
 
 
 
Team:
Stewart Neil
 
 
 


Review 14 Jul 2017
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4785, -2.9839
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace bathroom fit walk in shower.
Wet wall flooring toilet
Wash hand basin.
 
Cost: £4499

"Very happy, work to a very high standard. "
 
 
 
 
 
 


Review 14 Jul 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4661, -3.0160
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New Bathroom Suite.
 
Cost: £7000
 
 
Team:
Paul Stuart Dave Neil
 
 
 


Review 4 Jul 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.4908, -2.9953
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Complete bathroom refurbishment.
 

"Excellent company to deal with, from the girls in the showroom, to the team fitting the bathroom. Very clean and efficient. I now have a dream bathroom. I would highly recommend this company."
 
 
 
 
 
 


Review 6 Jun 2017
Recommended by customer in KY10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.2230, -2.6899
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Take away old bathroom level walls, floor, ceiling install new WC, sink and shower unit. All tiling, electrical work including fan.
 
Cost: £7900

"Excellent company. I would not hesitate to use them again or recommend them. Communication was first class. Beautiful quality job carried out with no mess or fuss. Delighted with waterflow. Thanks to Neil for making it so easy. Work Nicolson carried out. "
 
 
 
 
 
 


Review 24 May 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4923, -2.8946
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Strip out old bathroom and tiles, move sink. Fit new bathroom and tiles walls and floor.
 
Cost: £8000

"Waterflow did a great job. We wouldn't hesitate to use them again or to recommend them to others. Very professional and friendly. Neil was a big help with design options. Left the place clean and tidy. "
 
 
 
 
Team:
Neil Dave
 
 
 


Review 22 May 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4584, -3.0368
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Installation of new shower room, mirror tiling of floor and walls new sink plus units new toilet.
Power shower ,base ceiling lights.
 
Cost: £7198

"Very high standard of work.
Over the moon with the result."
 
 
 
 
 
 


Review 28 Apr 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
56.4574, -3.0056
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace bath with low level access shower.
 
Cost: £3000

"Neil had an excellent team working with him."
 
 
 
 
 
 


Review 24 Apr 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4703, -3.0191
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Total bathroom repair.
 
Cost: £7700

"I am extremely happy with the work carried out by Waterflow. All fixtures and fittings are of an extremely high quality as was the standard of work carried out. The tradesman accommodated me in the timing of the refit and worked extra hours to completion.
The work to suit me. I have no reservations in recommending this firm to others and have already done so. "
 
 
 
 
Team:
Stewart Neil
 
 
 


Review 6 Apr 2017
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4915, -2.7806
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removing bath.

Removing wall tiles.

Installing new shower cabinet tray.

Re tiling bathroom.
 
Cost: £3400

"The firm did a first class job. Excellent finish. It looks like a show room, you would never have known workman were in the house. Very friendly. I cannot praise this company enough.

There show room was also excellent. Will definitely recommend to anyone needing. "
 
 
 
 
Team:
Neil Anthony
 
 
 


Review 27 Mar 2017
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4784, -2.8499
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Supply and install Hampstead shower bath pack.
Tavistock grey unit with flow tap vinyl flooring.
PVC skirting.
Recer evoke decor tiles x 2 walls.
 
Cost: £3210

"Start to finish this company were brilliant.

Very professional and competent and a good laugh to boot.

I would recommend this company to anybody who wants value for money and great work done."
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in DD1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4547, -2.9886
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Walking shower unit with wet walls and glass panels and large shower head.
 
Cost: £2400

"They did a first class job and were also very tidy and easy to talk too and I would recommend them to anyone.
A job well done"
 
 
 
 
Team:
Neil Stewart Thomson
 
 
 


Review 9 Mar 2017
Recommended by customer in KY15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.3130, -3.0202
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Whole new bathroom walls tiled, flooring.
 
Cost: £6500

"Excellent company very accommodating will change anything, add things to you initial order even when they have started the work. Easy to get in touch with email, phone or in person. Excellent job."
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4843, -2.8485
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Installation of new ensuite and main bathroom.
 
Cost: £13505

"Neil and the guys at water flow are fantastically friendly, courteous and professional.
The materials used and the work completed are of the highest spec and top quality.
It's obvious that water flow care a lot about their work, they are rightfully proud of their finished jobs and it really shows through. Highly recommended!!"
 
 
 
 
Team:
Neil
 
 
 


Review 3 Feb 2017
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4738, -3.0323
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Old bathroom removed, walls tiled, new shower, fitted WC and wash hand basin, ceiling covering, shower enclosure and pipework.
 
Cost: £3650

"I knew from the moment I met them that they were going to do a fantastic job. I never worried once about what I would be returning home to. They kept me informed every step of the way. I can't recommend water flow enough."
 
 
 
 
Team:
Neil Ann Paul Stewart Dave
 
 
 


Review 19 Jan 2017
Recommended by customer in DD1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4530, -2.9821
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Lined bathroom ceiling although this is a fourth new business. We have known the owner for over 10 years and they have done work for us before.
 
Cost: £420

"The two operatives were tidy, presentable, professional and the completed job was done to a high standard. They made sure we were happy with the direction of the stripes before proceeding."
 
 
 
 
 
 


Review 5 Dec 2016
Recommended by customer in DD11
 My Age: 40 - 49 
 I'm: Male 
 I haven't used this business before 
56.5723, -2.5990
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of old bathroom and re-fitting with new suite including tiling.
 
Cost: £6480

"Work carried out to very high standard using quality materials."
 
 
 
 
Team:
Neil Stewart
 
 
 


Review 2 Dec 2016
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4922, -2.9415
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace old bathroom with new shower room.
New boiler.
Radiator in conservatory.
Outside tap fitted.
 
Cost: £8540

"Very professional.
All work done is to a high quality.
Completed within 5 days.Very happy customers.Will use them again."
 
 
 
 
 
 


Review 9 Oct 2016
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4891, -2.9381
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Install complete new bathroom (Including roof and lights and flooring)
 
Cost: £6080

"More than happy with the work everything that was removed from old bathroom was taken away. Have recommended this company to my friends."
 
 
 
 
Team:
Neil Thompson
 
 
 


Review 20 Sep 2016
Recommended by customer in DD3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4801, -2.9913
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Old bathroom completely nipped out. New bathroom re-designed, supplied and fitted by Waterflow.
 
Cost: £718

"We are absolutely delighted with the work that was carried out. The completion time was 6 working days and our new bathroom has been completed to a very high standard. The team were really friendly and Neil designed a lovely room. We will definitely use WaterFlow again in the future."
 
 
 
 
Team:
Neil Paul
 
 
 

Back to top

» 8 7 6 5 4 3 2 1