Waterflow Plumbing & Heating

Unit 3,, 15 Kirk Street
Dundee
Angus
DD2 3UY

56.4722, -3.0151

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Plumbers / Plumbing
99% recommended   Rating 9.6/10
168 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 168 reviews since 2006
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Neil & Team did a great job- we are delighted I would recommend Waterflow without any hesitation"   more
 
" There were very tidy, happy to work on to get the work done, very nice guys. The shower they recommended is great, really happy with the work/service and products. Would also like to mention Ann in t...."   more
 
" Very professional work carried out to a high standard."   more
 
" Honest, reliable and fabulous team. Professional at all times just a pleasure. Have recommend already. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 95%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bathroom 11
class 7
clean 8
Cleaned 4
Communication 4
definitely 11
delighted 14
disruption 4
easy 5
efficient 8
efficiently 4
excellent 33
extremely 8
family 6
finish 5
finished 10
friendly 18
friends 10
good 23
great 9
guys 4
happy 21
heating 6
helpful 17
highly 7
informative 5
informed 4
joiner 4
mess 4
needs 4
Neil 18
pleasant 9
pleased 20
plumber 4
plumbers 4
Plumbing 9
polite 5
professional 36
quality 15
quickly 6
recommend 30
recommending 11
reliable 7
service 14
standard 17
Team 17
tidy 23
Waterflow 22
workmen 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Oct 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4808, -2.9861
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Bathroom
 
Cost: £13000

"Neil & Team did a great job-
we are delighted
I would recommend Waterflow without any hesitation"
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4777, -2.8445
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing bath with a walk in shower and putting wet wall in place of tiles in shower area.
 
Cost: £3223

"There were very tidy, happy to work on to get the work done, very nice guys.
The shower they recommended is great, really happy with the work/service and products. Would also like to mention Ann in the showroom who was very helpful and informative."
 
 
 
 
Team:
Stuart Neil
 
 
 


Review 6 Oct 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.4788, -2.9551
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very professional work carried out to a high standard."
 
 
 
 
Team:
Neil
 
 
 


Review 22 Sep 2017
Recommended by customer in DD8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.6196, -2.9071
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new bathroom 2X heated towel rails in upstair showers and radiator in the hall.
 
Cost: £10000

"Honest, reliable and fabulous team. Professional at all times just a pleasure. Have recommend already.
"
 
 
 
 
Team:
Neil And Crew
 
 
 


Review 19 Sep 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4953, -2.9845
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New cloak room tiles, floor, ceiling, toilet, sink, mirror.
 
Cost: £4755

"Neil and his whole team at Waterflow did a fantastic job. I was very pleased with work carried out."
 
 
 
 
 
 


Review 16 Aug 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4756, -3.0168
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom into shower room.
 
Cost: £700

"very happy with the job done. Just one thing they ran over by a day and a half."
 
 
 
 
 
 


Review 11 Aug 2017
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4873, -2.8190
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
En-suite shower installed.
 

"Beautiful shower room, love it!"
 
 
 
 
Team:
Stuart
 
 
 


Review 9 Aug 2017
Recommended by customer in DD11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.5687, -2.5915
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace an old bathroom with a new shower room.
Tiles were taken out and replaced with new ones.
 
Cost: £8500

"My husband and I are both delighted with our new shower room.
The transformation is amazing and we are very pleased with everything.
The plumbers, tiler and workmen are very professional and I would highly recommend waterflow plumbing and heating to my family and friends."
 
 
 
 
 
 


Review 19 Jul 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4856, -2.9983
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of shower room, lower ceiling and lights.
 
Cost: £4970

"Delighted with the finished job."
 
 
 
 
Team:
Stewart Neil
 
 
 


Review 14 Jul 2017
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4785, -2.9839
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace bathroom fit walk in shower.
Wet wall flooring toilet
Wash hand basin.
 
Cost: £4499

"Very happy, work to a very high standard. "
 
 
 
 
 
 

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