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R A Brown Heating Services Ltd

A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
Norfolk
NR10 3JU

52.6893, 1.2750

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Heat Pumps, Plumbers / Plumbing, Solar Thermal, Under Floor Heating
96% recommended: 9.5/10
23 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
Overall Rating 9.5/10 9.5/10
     
Quality
Quality Rating 9.6 9.6/10
     
Tidy
Tidy Rating 9.9 9.9/10
     
Service
Service Rating 9.9 9.9/10
     
Value
Value Rating 8.6 8.6/10
     
 
     
Good Practice
 
Charges 76%
 
Timing 95%
 
Payment 90%
 
Reliable 90%
 
Invoice 100%
 
Guarantee 33%
     
 
 
Recent Reviews 
 
" Work carried out on assured dates in accordance with estimated cost."   more
 
" The work was completed as planned with a minimum of fuss. The engineers were friendly, efficient and competent."   more
 
" All good!!!"   more
 
" I have been with this local firm for years and they always do a good job. Very reliable."   more
     
 
 
 
 
About Us   
 
Businesses: login to your control panel to add this information
     
 
Legal Name: R A Brown Heating Services Ltd. Limited Company.
SUMMARY OF ALL REVIEWS  
 
Reviews by Month
Reputations are not built overnight. Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.
 
 
 
Reviews that match your Budget
 
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
 
REVIEWS LISTED BELOW
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Review 16 Feb 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.5780, 1.1040
Cost: £243
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.5/10 9.5/10
Show All
 
 
   Customer Review
 
Replace boiler PCB and ignition electrods.
 

"Work carried out on assured dates in accordance with estimated cost."
 
 
 
 
 
 

Review 30 Jan 2015
Recommended by customer
Age: 50 - 59
Gender: Male
Are you an experienced user of similar services: Above Average
How many years have you known this business: 1 - 5 years
52.6126, 1.2391
Cost: £2262
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
New boiler installation and modifications to existing system as accessory.
 

"The work was completed as planned with a minimum of fuss. The engineers were friendly, efficient and competent."
 
 
 
 
 
 

Review 28 Jan 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: 5 - 10 years
52.6922, 1.2862
Cost: £396
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Service & landlord certificate gas boiler x4.
 

"All good!!!"
 
 
 
 
 
 

Review 26 Jan 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.6924, 1.2842
Cost: £121
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Replace auto air vent in boiler. Boiler service.
 

"I have been with this local firm for years and they always do a good job. Very reliable."
 
 
 
 
 
 

Review 8 Jan 2015
Not Recommended by customer
Age: 70 +
Gender: Female
Are you an experienced user of similar services: Above Average
How many years have you known this business: New
52.6081, 1.2315
Cost: £282
 
Satisfaction Ratings
 
Overall Rating Overall Rating 7.5/10 7.5/10
Show All
 
 
   Customer Review
 
Supply and install boiler time clock and thermostat.
 

"Original quotation (verbal) was for £170. As you can see, actual cost was far higher. As an OAP I found this quite difficult."
 
 
 
 
 
   Business Reply:

Thank you for your feedback. We aim to give customers a guide of our costs based on their description of the work requested before we attend the job.

The original job request was to fit a time clock. When we attended the customers home, it was discovered that a thermostat was also needed.

Further work was discussed and agreed and therefore the final cost included the extra parts and labour which weren't included in the original guide price.

We will ensure that in future, it is made clear that if additional parts and labour are required there will be an additional charge.
 

Review 19 Dec 2014
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Beginner
How many years have you known this business: Over 10 years
52.6160, 1.2531
Cost: £84
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.8/10 8.8/10
Show All
 
 
   Customer Review
 
Boiler. Glow worm hideaway. Serviced boiler cleaned out burner jet assy and checked system fired up ok. Approx time for service. 1 hr.
 

"Pleased with overall service and found as usual good customer relations as we have had on previous years. We noticed the cost was higher than other times but would expect an increase as costs was higher than other times but would expect an increase as costs would yearly rise but this have only risen this year for the first time. Always a good, friendly service / satisfied. Thank your."
 
 
 
 
 
 

Review 20 Sep 2014
Recommended by customer
Age: 40 - 49
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Under 1 year
52.6283, 1.2656
Cost: £143
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Relocate central heating pipes.
 

"Top quality service, good value and highly recommended."
 
 
 
 
 
 

Review 22 Aug 2014
Recommended by customer
Age: 40 - 49
Gender: Female
Are you an experienced user of similar services: Above Average
How many years have you known this business: Over 10 years
52.6346, 1.2740
Cost: £96
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.8/10 9.8/10
Show All
 
 
   Customer Review
 
To decommission solar panels.
 

"The solar Panels (old and fairly awkward to reach, as loft not boarded and very very dirty due to botched roofing work) needed to be decommissioned at short notice, as they contractor. R A Brown were able to fit this job in at very short notice so that my roof work was not delayed. I have used their services previously (heat, install etc.) and have always had good service."
 
 
 
 
 
 

Review 21 Aug 2014
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Average
How many years have you known this business: 5 - 10 years
52.6160, 1.2960
Cost: £81
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Replacing external tap
 

"The work was completed in my absence. The fittings was brought up to current building reg. standards and is a vast improvement on its predecessor in terms of stability."
 
 
 
 
 
 

Review 26 Sep 2013
Recommended by customer
52.8466, 1.3444
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 
Under floor heating using existing oil boiler.
 

"This work in expensive. I think a grant would have been very helpful as we were saving a nearly unliveable cottage to live in not for profit."
 
 
 
 
 
 

Review 23 Aug 2013
Recommended by customer
52.6160, 1.2960
Cost: £118
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"It took just one phone call and an outline of the problem as described by the tenant and Richard said his team would sort it and they did to everyone’s satisfaction."
 
 
 
 
 
 

Review 13 Jul 2013
Recommended by customer
52.6105, 1.2367
Cost: £474
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 
Replace radiator, thermo valve & re-dose heating system with inhibitor. Replace kitchen tap.
 

"Quality of work and staff very good."
 
 
 
 
 
 

Review 5 Jul 2013
Recommended by customer
52.6628, 1.2702
Cost: £7946
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"We are very pleased with all aspects of the work carried out in our bathroom and would recommend the firm to others."
 
 
 
 
 
 

Review 17 Jun 2013
Recommended by customer
52.6924, 1.2842
Cost: £283
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 

"I have used RA Brown Heating Services for many years and I have had very good service from them and would recommend them."
 
 
 
 
 
 

Review 3 Jun 2013
Recommended by customer
52.6466, 1.2921
Cost: £93
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.5/10 9.5/10
Show All
 
 
   Customer Review
 
Serviced boiler & checked gas pipework. Provided a landlord’s certificate.
 

"I have used Richard and his team as my plumbers for about 15 years because they are always friendly and helpful. I know I can discuss things with Richard and his team are always prompt and efficient. A great service."
 
 
 
 
 
 

Review 28 May 2013
Recommended by customer
52.7031, 1.2820
Cost: £227
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Installation of gas cooker. Heat pump service and renew insulation.
 

"I have used R A Brown since 2008 for all heating and plumbing at my property (and my father before me). His work is always of the highest standard. He is reliable, honest, trustworthy and extremely helpful in every way. I would not consider using anyone else. I recommend him unreservedly."
 
 
 
 
 
 

Review 24 May 2013
Recommended by customer
52.6617, 1.2709
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 

"Having used this firm for a number of years we have always been very happy with work done. Prices always very fair. Most of all I trust them to do a good job & if things are not up to scratch they are always happy to put thing right for you. They also have an apprenticeship policy, I would always support."
 
 
 
 
 
 

Review 22 May 2013
Recommended by customer
52.6414, 1.3953
Cost: £96
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.8/10 9.8/10
Show All
 
 
   Customer Review
 

"We have used Richard & his firm since we had always been pleased with the quality of their work. Not cheap but you get what you pay for."
 
 
 
 
 
 

Review 5 Apr 2013
Recommended by customer
52.6629, 1.2739
Cost: £9508
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"I was very impressed with the quality of service. The friendly and competent workmanship everything was explained in detail. They arrived when they said they would and worked continually until the job was completed. I loved the end product and have asked them to do further work. The work carried out was new central heating and a complete new bathroom with shower unit and separate bath."
 
 
 
 
 
 

Review 27 Feb 2013
Recommended by customer
52.6469, 1.2250
Cost: £264
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"Work carried out to a high standard."
 
 
 
 
 
 

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