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R A Brown Heating Services Ltd

A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
Norfolk
NR10 3JU

52.6893, 1.2750

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Heat Pumps, Plumbers / Plumbing, Solar Thermal, Under Floor Heating
98% recommended: 9.5/10
52 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
Overall Rating 9.5/10 9.5/10
     
Quality
Quality Rating 9.6 9.6/10
     
Tidy
Tidy Rating 9.8 9.8/10
     
Service
Service Rating 9.8 9.8/10
     
Value
Value Rating 8.9 8.9/10
     
 
     
Good Practice
 
Charges 68%
 
Timing 88%
 
Payment 83%
 
Reliable 93%
 
Invoice 100%
 
Guarantee 75%
     
 
 
Recent Reviews 
 
" Excellent service as usual."   more
 
" Good efficient work, explained things as we went along. Polite, tidy, friendly attitude."   more
 
" I have been using RA Brown for nearly 30 years and they have always provided excellent service and been totally reliable. "   more
 
" System was installed by R A Brown seven years ago. Recent work by British Gas lead to air in the system which was attended to but a little always appe...."   more
     
 
 
 
 
About Us   
 
Businesses: login to your control panel to add this information
     
 
Legal Name: R A Brown Heating Services Ltd. Limited Company.
SUMMARY OF ALL REVIEWS  
 
Reviews by Month
Reputations are not built overnight. Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.
 
 
 
Reviews that match your Budget
 
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
 
REVIEWS LISTED BELOW
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Review 26 Jan 2016
Recommended by customer
Age: 60 - 69
Gender: Female
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.6112, 1.2802
Cost: £253
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
New circuit board for Warmworld boiler.
 

"Excellent service as usual."
 
 
 
 
 
 

Review 17 Dec 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Beginner
How many years have you known this business: 1 - 5 years
52.5402, 0.9281
Cost: £108
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Annual service of air source heating pump.
 

"Good efficient work, explained things as we went along. Polite, tidy, friendly attitude."
 
 
 
 
 
 

Review 17 Dec 2015
Recommended by customer
Age: 60 - 69
Are you an experienced user of similar services: Average
How many years have you known this business: Over 10 years
52.6112, 1.2802
Cost: £84
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Boiler service.
 

"I have been using RA Brown for nearly 30 years and they have always provided excellent service and been totally reliable.
"
 
 
 
 
 
 

Review 15 Dec 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Average
How many years have you known this business: 5 - 10 years
52.6200, 1.4465
Cost: £72
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Bleed and free off pump in roof space. Replace automatic bleed valve.
 

"System was installed by R A Brown seven years ago. Recent work by British Gas lead to air in the system which was attended to but a little always appears later. Being underfloor this part of the system is not covered by British Gas and they did have some trouble with the automatic bleed valve, but did their best. Called out R A Brown. They attended when promised; dealt with the problem very efficiently; left no mess! Issue an invoice for a reasonable amount. Happy customer."
 
 
 
 
 
 

Review 14 Dec 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: 5 - 10 years
52.7031, 1.2820
Cost: £561
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Repair leak to sink, replace tap, service air-heat pump.
 

"All work carried out to my complete satisfaction - as usual from the RAB team."
 
 
 
 
 
 

Review 14 Dec 2015
Recommended by customer
Age: 70 +
Gender: Female
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.6756, 1.0662
Cost: £200
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Service and replace electrodes.
 

"Very good service, as usual I have used R A Brown for 20 years."
 
 
 
 
 
 

Review 11 Dec 2015
Recommended by customer
Are you an experienced user of similar services: Below Average
How many years have you known this business: Under 1 year
52.542872, 1.176507
Cost: £132
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Ground source heat pump service.
 

"Excellent."
 
 
 
 
 
 

Review 11 Dec 2015
Recommended by customer
Age: 70 +
Are you an experienced user of similar services: Above Average
How many years have you known this business: Over 10 years
52.6095, 1.2772
Cost: £142
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
We asked for a check to be made because of a small of gas. The boiler was checked and parts taken off as part of the cheque. New glass rope ‘washer’ fitted and admin given me a carbon monoxide detector.
 

"As always - prompt - helpful - efficient. Got on with the work and clean and tidy. No quote asked for as not possible to know what was needed until examination completed."
 
 
 
 
 
 

Review 20 Nov 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: 1 - 5 years
52.6125, 1.3187
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 
Boiler service.
 
 
 
 
 

Review 19 Nov 2015
Recommended by customer
Age: 40 - 49
Gender: Female
Are you an experienced user of similar services: Average
How many years have you known this business: 5 - 10 years
52.5402, 0.9281
Cost: £132
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Service heating (Ground source head pump).
 

"Arrived on time. James was pleasant as usual and got on with servicing heating. He explained what he did and it was totally hassle free. He has fitted and then serviced our heating for past 5 years and we find him trustworthy- shame he is now leaving but I’m sure we will continue to be well looked after."
 
 
 
 
 
   Business Reply:

Thank you for your lovely review, we are really pleased to let you know that James will be staying with the R A Brown team.
 

Review 17 Nov 2015
Recommended by customer
Age: 70 +
Gender: Female
Are you an experienced user of similar services: Average
How many years have you known this business: New
52.6204, 1.2795
Cost: £84
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.5/10 9.5/10
Show All
 
 
   Customer Review
 

"Completely satisfactory in every way. Competent and friendly."
 
 
 
 
 
 

Review 26 Oct 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Average
How many years have you known this business: Over 10 years
52.6342, 1.4486
Cost: £80
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Replaced radiator valve.
 
 
 
 
 

Review 15 Oct 2015
Recommended by customer
Age: up to 29
Gender: Male
Are you an experienced user of similar services: Below Average
How many years have you known this business: Over 10 years
52.6648, 1.2521
Cost: £126
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Boiler service. Gas fire service.
 

"Quick and efficient work along with information about current standards. A professional company used by three generations of my family."
 
 
 
 
 
 

Review 9 Oct 2015
Recommended by customer
52.8017, 1.4116
Cost: £132
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Please note for your files that our address is now Grange farm cottage, not ‘house’. All other details (eg postcode) remain unchanged.
 

"Russell has been a great service since installation of the heat pump - especially with the RHPP and his patience in explaining the pump operation. Thanks Russell.Graham Mosley"
 
 
 
 
 
 

Review 7 Sep 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: New
52.6432, 1.4938
Cost: £162
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
To service my Viessmann heat pump system (GSHP) 200.
 

"James identified several issues that we were not aware of incl a pump to deliver hot water to our shower rooms which are approx. 100 foot from the system. By servicing this pump, hot water now takes 3 second to arrive, before it was 3 minutes and the waste of 3 minutes water. He also rebalanced the manifold which should improve the heating in winter. We have every confidence it will make other improvements."
 
 
 
 
 
 

Review 1 Sep 2015
Recommended by customer
Age: 50 - 59
Gender: Male
Are you an experienced user of similar services: Above Average
How many years have you known this business: 1 - 5 years
52.6126, 1.2391
Cost: £2502
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
New boiler installation.
 

"The installation was carried out efficiently and promptly. I would strongly recommend the services of this company."
 
 
 
 
 
 

Review 30 Aug 2015
Recommended by customer
Age: 70 +
Gender: Female
Are you an experienced user of similar services: Above Average
How many years have you known this business: Over 10 years
52.6676, 1.2542
Cost: £84
 
Satisfaction Ratings
 
Overall Rating Overall Rating 6/10 6/10
Show All
 
 
   Customer Review
 
Leak on carpet from bath and toilet. 1st visit. 2nd visit – leak on bath, shower pump with hole in it had it taken out, not to be replaced.
 

"Have had Richard doing my repairs for several years, he took over the business when his dad retired. Olive Potter."
 
 
 
 
 
 

Review 28 Aug 2015
Recommended by customer
Age: 50 - 59
Gender: Female
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.5801, 1.2687
Cost: £185
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Gas nob connected landlord certificate.
 

"Always on time, helpful and polite."
 
 
 
 
 
 

Review 19 Aug 2015
Recommended by customer
Age: 30 - 39
Gender: Female
Are you an experienced user of similar services: Below Average
How many years have you known this business: New
52.6397, 1.3697
Cost: £3200
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Replacement of casting boiler, replacement of water cylinder, replacement of room slats and time clocks.
 
 
 
 
 

Review 12 Aug 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Average
How many years have you known this business: New
52.6545, 1.3235
Cost: £84
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.3/10 8.3/10
Show All
 
 
   Customer Review
 
Boiler service.
 
 
 
 
 

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