R A Brown Heating Services Ltd

A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
Norfolk
NR10 3JU

52.6893, 1.2750

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Heat Pumps, Plumbers / Plumbing, Solar Thermal, Under Floor Heating
99% recommended: 9.6/10
67 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 67 reviews since 2012
 
 
 
Quality
9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy
9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service
9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value
9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent work as usual, very clean and very respectful of home and person arrived when promised and time taken as promised."   more
 
" Very pleased with the firm allways use them. allways very prompt and thorough."   more
 
" Arrived on time, friendly and answered all questions. Done a good job."   more
 
" No comments, everything was fine."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 65%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 89%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 82%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 93%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 76%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

15 2
arrived 7
aspects 2
bathroom 2
Brown 8
clean 4
competent 3
current 2
customer 3
efficient 6
efficiently 2
engineer 2
Excellent 8
expect 2
Explained 5
friendly 9
good 15
great 2
Happy 2
heating 6
helpful 7
highly 2
increase 2
installation 2
James 2
nearly 2
needed 2
phone 2
pleased 7
Plumber 2
Polite 2
problem 5
professional 2
prompt 4
pump 2
quality 4
RA 2
recommend 5
reliable 3
request 2
response 2
Richard 4
satisfied 4
service 15
services 3
system 4
team 3
tidy 4
trustworthy 3
usual 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 30 Jun 2016
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7500, 1.3121
Cost: £222
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Bleed a radiator and check heating system. Replace honeywell thermostat and program same.
 

"Excellent work as usual, very clean and very respectful of home and person arrived when promised and time taken as promised."
 
 
 
 
 
 


Review 4 May 2016
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.5957, 1.2551
Cost: £72
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 26 Apr 2016
Recommended by customer in IP31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.3038, 0.7154
Cost: £252
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Annual service of heat pump and refit radiator.
 
 
 
 
 


Review 21 Apr 2016
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6610, 1.2743
Cost: £89
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Very pleased with the firm allways use them. allways very prompt and thorough."
 
 
 
 
 
 


Review 15 Apr 2016
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6807, 1.2213
Cost: £84
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler service and small repair to boiler tap.
 

"Arrived on time, friendly and answered all questions. Done a good job."
 
 
 
 
 
 


Review 5 Apr 2016
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6657, 1.2530
Cost: £96
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Service gas back boiler.
 

"No comments, everything was fine."
 
 
 
 
 
 


Review 29 Mar 2016
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6452, 1.2990
Cost: £296
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler service, replacement of faulty fan.
 

"Plumber arrived on time for 1st appointment. Worked efficiently, cleanly and tidily. Explained problem and plan to fit it. Arrived early for 2nd appt. I had not been notified, although the plumber thought I had."
 
 
 
 
 
 


Review 14 Mar 2016
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6924, 1.2842
Cost: £144
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler service and replace washer on geberit toilet flush.
 

"Boiler £70, washer £50?, This could have been cheaper, 15 min work."
 
 
 
 
 
   Business Reply:

Thank you for your comments. This work was completed in two separate visits. We did complete a boiler service on our first visit to you. The second visit was to replace the washer, which whilst I appreciate may seem a simple job it did require more work than just the visit. It was an unusual part which took time to locate and order, the amount you were charged was the minimum charge, 1 hours work.
 


Review 14 Mar 2016
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
52.6619, 1.3806
Cost: £296
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New pump for boiler and PCB supplied and fitted.
 

"Very satisfied with the work done by Alan and George."
 
 
 
 
 
 


Review 9 Mar 2016
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6156, 1.2861
Cost: £84
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler service.
 

"Very thorough."
 
 
 
 
 
 


Review 4 Mar 2016
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6366, 1.3445
Cost: £2628
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
 
 
 
 


Review 2 Mar 2016
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6616, 1.2709
Cost: £84
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler service.
 

"Arrived on time. Carried out work in a good manner. Left it clean and tidy, in a friendly manner."
 
 
 
 
 
 


Review 29 Feb 2016
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6160, 1.2530
Cost: £159
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Changed Honeywell S799 time clock replaced front assy only. Replaced faulty 3 port valve with customers spare unit. On 08/02/2016.
 

"We received a good response to our phone request to repair heating system problem. We found that the service was very good, as we didnít expect anyone to call to fix the heating problem for a few days but were surprised to see heating engineer on the same days as we had telephoned. We were very pleased with all aspects of the way things were carried out and would recommend if asked to do so."
 
 
 
 
 
 


Review 25 Feb 2016
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6101, 1.2391
Cost: £84
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Annual boiler service etc.
 

"Long term customer. Excellent service as usual."
 
 
 
 
 
 


Review 24 Feb 2016
Recommended by customer in WR10
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.116956, -2.05663
Cost: £84
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler service.
 

"Excellent work as usual courteous and prompt and very clean work."
 
 
 
 
 
 


Review 26 Jan 2016
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6112, 1.2802
Cost: £253
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New circuit board for Warmworld boiler.
 

"Excellent service as usual."
 
 
 
 
 
 


Review 17 Dec 2015
Recommended by customer in NR4
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6112, 1.2802
Cost: £84
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler service.
 

"I have been using RA Brown for nearly 30 years and they have always provided excellent service and been totally reliable.
"
 
 
 
 
 
 


Review 17 Dec 2015
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.5402, 0.9281
Cost: £108
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Annual service of air source heating pump.
 

"Good efficient work, explained things as we went along. Polite, tidy, friendly attitude."
 
 
 
 
 
 


Review 15 Dec 2015
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6200, 1.4465
Cost: £72
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Bleed and free off pump in roof space. Replace automatic bleed valve.
 

"System was installed by R A Brown seven years ago. Recent work by British Gas lead to air in the system which was attended to but a little always appears later. Being underfloor this part of the system is not covered by British Gas and they did have some trouble with the automatic bleed valve, but did their best. Called out R A Brown. They attended when promised; dealt with the problem very efficiently; left no mess! Issue an invoice for a reasonable amount. Happy customer."
 
 
 
 
 
 


Review 14 Dec 2015
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7031, 1.2820
Cost: £561
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repair leak to sink, replace tap, service air-heat pump.
 

"All work carried out to my complete satisfaction - as usual from the RAB team."
 
 
 
 
 
 

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