R A Brown Heating Services Ltd

A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
Norfolk
NR10 3JU

52.6893, 1.2750

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Heat Pumps, Plumbers / Plumbing, Plumbing Specialists, Solar Thermal, Under Floor Heating
98% recommended   Rating 9.6/10
85 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 85 reviews since 2012
 
 
 
Quality
9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy
9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service
9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value
9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The system had been installed wrongly and James and Toby did a great job sorting out the mess and getting the heating system to work properly. We are very pleased with the result."   more
 
" Service is always good when the system is working well. There is no out of hours advice available if the system is not working well. ASHP. is innovative and requires support at same level out of hours...."   more
 
" Very efficient work carried out by knowledgeable workmen."   more
 
" Excellent job as usual. The engineer could not have been more helpful, honest and skilled."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 64%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 89%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 80%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 95%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

15 2
arrived 7
aspects 2
bathroom 2
Brown 8
clean 4
Competent 3
current 2
customer 3
efficient 8
efficiently 5
engineer 3
Excellent 10
expect 2
Explained 5
Extremely 2
friendly 10
gas 2
good 17
great 4
happy 2
heating 7
helpful 8
highly 2
honest 2
increase 2
installation 2
installed 2
James 4
knowledgeable 2
mess 2
nearly 2
Needed 3
phone 2
pleasant 3
pleased 8
plumber 3
polite 2
problem 5
prompt 5
quality 4
recommend 5
reliable 4
Richard 4
satisfied 4
service 17
system 6
team 4
tidy 4
usual 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 5 4 3 2 1

Budget:  

Review 23 Sep 2016
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7048, 1.4631
Cost: £2500
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Change underfloor heating system. Update to latest standard re-wire system and install new thermostats.
 

"The system had been installed wrongly and James and Toby did a great job sorting out the mess and getting the heating system to work properly. We are very pleased with the result."
 
 
 
 
 
 


Review 22 Sep 2016
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5825, 1.2349
Cost: £156
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Air source heat pump (ASHP) annual service.
 

"Service is always good when the system is working well. There is no out of hours advice available if the system is not working well. ASHP. is innovative and requires support at same level out of hours."
 
 
 
 
 
 


Review 22 Sep 2016
Recommended by customer in NR6
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.6648, 1.2521
Cost: £84
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler Service.
 
 
 
 
 


Review 16 Sep 2016
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6138, 1.2541
Cost: £3555
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Gas boiler changed to allow LPG only. Removed Viessmann boiler and heat pump and buffer.
 

"Very efficient work carried out by knowledgeable workmen."
 
 
 
 
 
 


Review 12 Sep 2016
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6335, 1.2924
Cost: £445
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler services to two properties and gas safety units issued.
 

"Excellent job as usual. The engineer could not have been more helpful, honest and skilled."
 
 
 
 
 
 


Review 3 Sep 2016
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5141, 1.0011
Cost: £1176
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Correct! badly installed MVHR system, by another company.
 

"The work was carried out efficiently, pleasant workman, would use again. "
 
 
 
 
 
 


Review 3 Sep 2016
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6095, 1.2772
Cost: £578
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Trace source of cold water leak in kitchen, do first aid work to stop/bypass leak. Later reconnect cold water to kitchen sink and separately create new water flow to utility for washing machine. Service gas boiler. Check the gas fires, disconnect and make safe.
 

"James was pleasant, cheerful and discussed the problems and possible solutions with us. He was a careful worker who cleaned up the kitchen etc well after the work was completed."
 
 
 
 
 
 


Review 1 Sep 2016
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6094, 1.2374
Cost: £2532
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Supply and install a new Viessmann gas boiler, Inc. upgrading of gas supply, inc magnetic filter.
 

"Work carried out very efficiently."
 
 
 
 
 
 


Review 31 Aug 2016
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.5801, 1.2687
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Gas check for landlords.
 
 
 
 
 


Review 31 Aug 2016
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6128, 1.2548
Cost: £81
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace and refit toilet cistern.
 

"Needed expert plumber to fit new toilet cistern to existing base as pipes did not align. Work completed promptly and efficiently."
 
 
 
 
 
 


Review 31 Aug 2016
Recommended by customer in IP4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.0596, 1.1801
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The gas board turned the service off at one property as there was a leak. We called Browns to support us in repairing the service.
 

"Browns were prompt and caring in helping us restore the gas service. I was very grateful of the service they provided."
 
 
 
 
 
 


Review 19 Aug 2016
Recommended by customer in NR7
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6328, 1.3360
Cost: £144
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Service a heat pump (air source) based heating system.

Re-fix a buffer vessel to the wall as it was coming away. The same company had installed it and fixed it to the wall in 2009.
 
 
 
 
 


Review 18 Aug 2016
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6397, 1.3697
Cost: £238
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Supply and install kitchen radiator.
 

"Professional, friendly company."
 
 
 
 
 
 


Review 16 Aug 2016
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7619, 1.1114
Cost: £2220
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Extremely good company. Quick and efficient."
 
 
 
 
 
 


Review 16 Aug 2016
No Recommendation by customer in NR20
52.7877, 0.9547
Cost: £780
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replacement water softener and installation.
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in NR27
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.9213, 1.2771
Cost: £160
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Servicing air source heat pump.
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7031, 1.2820
Cost: £129
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Supply and fit basin taps in wetroom.
 

"Excellent in every aspect, as always. Absolutely 100% reliable team and company (have dealt with for years)."
 
 
 
 
 
 


Review 29 Jul 2016
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6588, 1.1000
Cost: £99
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fit new tap, fix toilet.
 

"Great as always."
 
 
 
 
 
 


Review 30 Jun 2016
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7500, 1.3121
Cost: £222
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Bleed a radiator and check heating system. Replace honeywell thermostat and program same.
 

"Excellent work as usual, very clean and very respectful of home and person arrived when promised and time taken as promised."
 
 
 
 
 
 


Review 4 May 2016
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.5957, 1.2551
Cost: £72
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 

Back to top

» 5 4 3 2 1