R A Brown Heating Services Ltd

A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
Norfolk
NR10 3JU

52.6893, 1.2750

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Heat Pumps, Plumbers / Plumbing, Plumbing Specialists, Solar Thermal, Under Floor Heating
97% recommended   Rating 9.6/10
107 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 107 reviews since 2012
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Completely satisfied with service. A good inspection and efficient job. Very pleased with all aspects."   more
 
" The heat pump was serviced but I have no idea what was actually done seems expensive if all that was done was cleaning fitters! more detail would be useful."   more
 
" Quick, efficient, pleasant, tidy."   more
 
" Prompt and efficient."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 60%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 91%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 76%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 94%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 84%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

15 2
Answered 2
arrived 8
aspects 3
aware 2
bathroom 2
boiler 2
Brown 9
clean 6
competent 3
Completely 2
current 2
customer 3
detail 2
efficient 12
efficiently 6
engineer 3
engineers 2
Excellent 12
Explained 5
friendly 10
good 20
great 4
happy 6
heat 3
heating 7
helpful 9
installed 3
James 8
needed 4
pleasant 5
pleased 9
plumber 3
problem 6
professional 4
Prompt 6
pump 4
quality 4
Quick 3
recommend 5
reliable 4
Richard 4
satisfied 5
service 22
services 3
system 6
team 4
tidy 6
trustworthy 3
usual 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 27 Oct 2017
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6160, 1.2530
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service to domestic boiler / heating system.
 
Cost: £84

"Completely satisfied with service. A good inspection and efficient job. Very pleased with all aspects."
 
 
 
 
Team:
Scott
 
 
 


Review 15 Sep 2017
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.9213, 1.2771
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service air source heat pump.
 

"The heat pump was serviced but I have no idea what was actually done seems expensive if all that was done was cleaning fitters! more detail would be useful."
 
 
 
 
Team:
Charlie Connor
 
 
   Business Reply:

Thank you for leaving us feedback. I can confirm our prices have stayed the same since your last service in 2016 and you paid the same price this year as you had last year.

The charge includes the cost of an air source heat pump service, which is 90 + VAT and the charge for us to attend a customer at your location, which is a charge of 40 + VAT. Therefore giving a total price of 130 +VAT.

The work included in an air source heat pump service is:

Check operation of heat pump and heating system.
Check and log alarm code errors from controller.
Check and record service logs and machine parameters.
Heating system filter, remove and clean.
Cold main filter, remove gauze and clean.
Check Domestic Hot water expansion vessel. Adjust if needed.
Check heating expansion vessel pressure. Adjust if needed.

The service is required to maintain manufacturer warranty conditions and this work needs to be carried out by a qualified engineer trained by the manufacturer. R A Brown engineers have completed this, which involves 3 days on a residential training course.

On a system that is well designed, installed correctly and well maintained then all of these operations can be carried out fairly quickly, it is only when problems arise that more time will be needed. We can assure you that your system has had the full manufacturers service completed to maintain its warranty conditions.

If you have any further queries, please do not hesitate to contact us.
 


Review 29 Aug 2017
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6095, 1.2772
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84
 
 
Team:
Alan
 
 
 


Review 29 Aug 2017
Recommended by customer in BE2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to leak on concealed cistern.
 
Cost: £121

"Quick, efficient, pleasant, tidy."
 
 
 
 
Team:
Alan Luke C
 
 
 


Review 28 Jun 2017
Recommended by customer in NR13
52.6342, 1.4486
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84

"Prompt and efficient."
 
 
 
 
Team:
Alan
 
 
 


Review 3 May 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6628, 1.2702
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84
 
 
Team:
James
 
 
 


Review 23 Mar 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6332, 1.4414
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace pressure valve relief to underfloor heating boiler.
 

"As a director of Dyno - Rod employing 50 + engineers I know what a nightmare can be to get good men. James did all the right things (overshoes, fall ______of work etc ). Returned as stated, having diagnosed the problem, and got it sorted.
Thank you James. "
 
 
 
 
Team:
James
 
 
 


Review 13 Mar 2017
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7595, 1.3301
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service and radiator bleed and look out replacing system radiator.
 
Cost: £84

"Excellent service as always very efficient and clean work."
 
 
 
 
Team:
James
 
 
 


Review 10 Mar 2017
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6221, 1.2705
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84

"James arrived on time and carried boiler service quietly and efficiently. He showed me how the magnet in the boiler attracts all the black stuff! He accepted my offer of a cup of tea and kitkat. "
 
 
 
 
Team:
James
 
 
 


Review 10 Mar 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6610, 1.2743
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of boiler.
 
Cost: £84

"Very happy with the company and service they provide."
 
 
 
 
Team:
James
 
 
 

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