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R A Brown Heating Services Ltd

A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
Norfolk
NR10 3JU

52.6893, 1.2750

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Heat Pumps, Plumbers / Plumbing, Solar Thermal, Under Floor Heating
97% recommended: 9.6/10
35 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
Overall Rating 9.6/10 9.6/10
     
Quality
Quality Rating 9.6 9.6/10
     
Tidy
Tidy Rating 9.8 9.8/10
     
Service
Service Rating 9.9 9.9/10
     
Value
Value Rating 8.9 8.9/10
     
 
     
Good Practice
 
Charges 76%
 
Timing 90%
 
Payment 86%
 
Reliable 94%
 
Invoice 100%
 
Guarantee 63%
     
 
 
Recent Reviews 
 
" I have not commented on the ‘code of practice’ details as I have used the firm on many occasions & have always been satisfied with their work & practi...."   more
 
" Excellent."   more
 
" Job well done."   more
 
" I always use R A Brown as I trust the work & the price."   more
     
 
 
 
 
About Us   
 
Businesses: login to your control panel to add this information
     
 
Legal Name: R A Brown Heating Services Ltd. Limited Company.
SUMMARY OF ALL REVIEWS  
 
Reviews by Month
Reputations are not built overnight. Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.
 
 
 
Reviews that match your Budget
 
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
 
REVIEWS LISTED BELOW
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Review 28 Aug 2015
Recommended by customer
Age: 50 - 59
Gender: Female
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.5801, 1.2687
Cost: £185
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
 
 
 
 

Review 19 Aug 2015
Recommended by customer
Age: 30 - 39
Gender: Female
Are you an experienced user of similar services: Below Average
How many years have you known this business: New
52.6397, 1.3697
Cost: £3200
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Replacement of casting boiler, replacement of water cylinder, replacement of room slats and time clocks.
 
 
 
 
 

Review 12 Aug 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Average
How many years have you known this business: New
52.6545, 1.3235
Cost: £84
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.3/10 8.3/10
Show All
 
 
   Customer Review
 
Boiler service.
 
 
 
 
 

Review 30 Jul 2015
Recommended by customer
Age: 70 +
Gender: Male
How many years have you known this business: Over 10 years
52.6633, 1.2768
Cost: £114
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Two visits & replace ball valves in loft and.
 

"I have not commented on the ‘code of practice’ details as I have used the firm on many occasions & have always been satisfied with their work & practices."
 
 
 
 
 
 

Review 27 Jul 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.6342, 1.4486
Cost: £84
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Annual service of heating boiler.
 
 
 
 
 

Review 23 Jul 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Under 1 year
52.1752, 1.5836
Cost: £7500
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Replacement heat pump.
 

"Excellent."
 
 
 
 
 
 

Review 17 Jul 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: New
52.6546, 1.2869
Cost: £969
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
New Boiler.
 

"Job well done."
 
 
 
 
 
 

Review 3 Jun 2015
Recommended by customer
Age: 60 - 69
Gender: Female
Are you an experienced user of similar services: Above Average
How many years have you known this business: Over 10 years
0, 0
Cost: £170
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Service gas boiler. Replacing inside of a toilet system. Supplying chemical masgate.
 

"I always use R A Brown as I trust the work & the price."
 
 
 
 
 
 

Review 1 Jun 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Above Average
How many years have you known this business: Under 1 year
52.6279, 1.3250
Cost: £2686
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 

"Would have been most helpful if the company suggested taking out old fireplace first enabling decoration and making good before installing new fire. Was told no problem re-decoration but it certainly was."
 
 
 
 
 
 

Review 1 Jun 2015
Recommended by customer
52.6358, 1.4531
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Boiler serviced.
 

"Very pleased with service and helpful engineer. Good time keeping."
 
 
 
 
 
 

Review 22 Apr 2015
Recommended by customer
Age: 50 - 59
Gender: Male
Are you an experienced user of similar services: Above Average
How many years have you known this business: 5 - 10 years
0, 0
Cost: £243
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.8/10 8.8/10
Show All
 
 
   Customer Review
 
Mains water PRV explains. Brims & DHW expansion vessels pumped up. Ground loop pumped up.
 

"Everything fully explained very professional. I am very pleased with the service. This increase of circa 20% to the call out felt was a bit of a surprise though."
 
 
 
 
 
 

Review 20 Apr 2015
Recommended by customer
52.6095, 1.2772
Cost: £45
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Replacement of a leaking tap in ground floor clock room.
 

"A swift response to a request for assistance. Work done well & room left tidy. We are always very satisfied with work by Mr Brown’s firm."
 
 
 
 
 
 

Review 16 Feb 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.5780, 1.1040
Cost: £243
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.5/10 9.5/10
Show All
 
 
   Customer Review
 
Replace boiler PCB and ignition electrods.
 

"Work carried out on assured dates in accordance with estimated cost."
 
 
 
 
 
 

Review 30 Jan 2015
Recommended by customer
Age: 50 - 59
Gender: Male
Are you an experienced user of similar services: Above Average
How many years have you known this business: 1 - 5 years
52.6126, 1.2391
Cost: £2262
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
New boiler installation and modifications to existing system as accessory.
 

"The work was completed as planned with a minimum of fuss. The engineers were friendly, efficient and competent."
 
 
 
 
 
 

Review 28 Jan 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: 5 - 10 years
52.6922, 1.2862
Cost: £396
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Service & landlord certificate gas boiler x4.
 

"All good!!!"
 
 
 
 
 
 

Review 26 Jan 2015
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
52.6924, 1.2842
Cost: £121
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Replace auto air vent in boiler. Boiler service.
 

"I have been with this local firm for years and they always do a good job. Very reliable."
 
 
 
 
 
 

Review 8 Jan 2015
Not Recommended by customer
Age: 70 +
Gender: Female
Are you an experienced user of similar services: Above Average
How many years have you known this business: New
52.6081, 1.2315
Cost: £282
 
Satisfaction Ratings
 
Overall Rating Overall Rating 7.5/10 7.5/10
Show All
 
 
   Customer Review
 
Supply and install boiler time clock and thermostat.
 

"Original quotation (verbal) was for £170. As you can see, actual cost was far higher. As an OAP I found this quite difficult."
 
 
 
 
 
   Business Reply:

Thank you for your feedback. We aim to give customers a guide of our costs based on their description of the work requested before we attend the job.

The original job request was to fit a time clock. When we attended the customers home, it was discovered that a thermostat was also needed.

Further work was discussed and agreed and therefore the final cost included the extra parts and labour which weren't included in the original guide price.

We will ensure that in future, it is made clear that if additional parts and labour are required there will be an additional charge.
 

Review 19 Dec 2014
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Beginner
How many years have you known this business: Over 10 years
52.6160, 1.2531
Cost: £84
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.8/10 8.8/10
Show All
 
 
   Customer Review
 
Boiler. Glow worm hideaway. Serviced boiler cleaned out burner jet assy and checked system fired up ok. Approx time for service. 1 hr.
 

"Pleased with overall service and found as usual good customer relations as we have had on previous years. We noticed the cost was higher than other times but would expect an increase as costs was higher than other times but would expect an increase as costs would yearly rise but this have only risen this year for the first time. Always a good, friendly service / satisfied. Thank your."
 
 
 
 
 
 

Review 20 Sep 2014
Recommended by customer
Age: 40 - 49
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Under 1 year
52.6283, 1.2656
Cost: £143
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Relocate central heating pipes.
 

"Top quality service, good value and highly recommended."
 
 
 
 
 
 

Review 22 Aug 2014
Recommended by customer
Age: 40 - 49
Gender: Female
Are you an experienced user of similar services: Above Average
How many years have you known this business: Over 10 years
52.6346, 1.2740
Cost: £96
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.8/10 9.8/10
Show All
 
 
   Customer Review
 
To decommission solar panels.
 

"The solar Panels (old and fairly awkward to reach, as loft not boarded and very very dirty due to botched roofing work) needed to be decommissioned at short notice, as they contractor. R A Brown were able to fit this job in at very short notice so that my roof work was not delayed. I have used their services previously (heat, install etc.) and have always had good service."
 
 
 
 
 
 

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