William Kennedy Plumbers Ltd

7 Waggon Road, Ayr
South Ayrshire

KA8 8DW

55.4712, -4.6291

Plumbing & Heating Engineers

Listed under:  Builders, Carpenters & Joiners / Carpentry & Joinery, Central Heating Engineers, Door Repairs, Plumbers / Plumbing, Roofers / Roofing, Tilers / Tiling, Window Repairs
100% recommended   Rating 9.9/10
20 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 20 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very reliable and helpful. Always come out immediately or as soon as possible after I phone for help. Excellent engineers. The best. Fully confident that my boiler is in excellent hands. "   more
 
" Excellent work all around. Heating now working well in house. Good to see apprentices employed by firm. "   more
 
" I did not ask for quotation. I have used this company before and trust them."   more
 
" Very pleased with the work done. Plumber was efficient and friendly. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 75%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 87%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 82%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 93%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
best 2
break 2
efficient 2
efficiently 2
Excellent 5
friendly 3
good 4
great 2
Heating 2
helpful 5
Kennedy 4
kitchen 2
pleased 3
Plumber 3
polite 2
service 5
team 4
William 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Nov 2017
Recommended by customer in KA6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4399, -4.5070
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler breakdown. Fit new solenoid switch and magic eye.
 
Cost: £83

"Very reliable and helpful. Always come out immediately or as soon as possible after I phone for help.

Excellent engineers. The best. Fully confident that my boiler is in excellent hands. "
 
 
 
 
Team:
Jim
 
 
 


Review 23 Nov 2017
Recommended by customer in KA6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.4399, -4.5070
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old oilfired boiler, then replace with new.
 
Cost: £4078

"Excellent work all around. Heating now working well in house. Good to see apprentices employed by firm. "
 
 
 
 
Team:
Ross Gareth
 
 
 


Review 3 Nov 2017
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.4358, -4.6228
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Identify problem with power shower. Supply and fit new pump.
 
Cost: £578

"I did not ask for quotation. I have used this company before and trust them."
 
 
 
 
 
 


Review 2 Nov 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4470, -4.5997
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General plumbing works.
 
Cost: £129

"Very pleased with the work done. Plumber was efficient and friendly. "
 
 
 
 
Team:
Daryll
 
 
 


Review 24 Sep 2017
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 

55.5045, -4.6128
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check boiler and heating Check radiators, moving several as required Sort towel rails Remove Rayburn, kitchen units and flooring through 3 rooms Remove 1 coal fireplace, 1 gas fireplace, 1 woodburner Remove all rubbish
 
Cost: £7000
 

"We had an entire house to sort. Mr Kennedy was patient, sympathetic and immensely helpful. We had used the firm before in our previous house and had no hesitation in using them again for a much bigger job.

They checked the heating, moved radiators, removed fireplaces, half a kitchen, layers of flooring (thank you Hugh) and all the rubbish that entailed.

A huge thank you to Wm Kennedy and his great team

(can't wait for the bathrooms to be installed....)"
 
 
Team:
The Boss Man, Kate, Ian, Jim, Ziggy, Brett
 
 
 


Review 8 Jun 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4526, -4.6257
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cistern repair.
 
Cost: £66

"Excellent work.
Prompt and no mess."
 
 
 
 
 
 


Review 30 May 2017
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.5049, -4.6047
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace toilet pan, seat and lid. Convert lever pperation to push button.
 
Cost: £365

"Plumber arrived on time and carried out work without a break and cleaned up after job was finished."
 
 
 
 
 
 


Review 18 May 2017
Recommended by customer in KA6
55.4418, -4.5174
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Toilet cistern not flushing properly.
 
Cost: £64

"Work was arrived out quickly and efficiently.
Very pleased with service."
 
 
 
 
 
 


Review 4 May 2017
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4397, -4.6167
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Under floor water pipes renewed.
New radiators.
 

"Phoning 3 or 4 times
No body returning calls as promised.
Always had good service in the past."
 
 
 
 
 
 


Review 25 Apr 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.4468, -4.6448
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of new kitchen, including new oven.

"The work was efficiently completed within the time scale arranged.
The men were polite, helpful and went out of their way to attend to my wishes.
The team arrived early each morning and worked steadily until late afternoon, taking only a short break. I was without running water for very little time, so was not inconvenienced while the work was in process.
Before leaving for the day, one of the team made sure that the necessary facilities were in order for me to use overnight."
 
 
Team:
Brian, Hugh, Darryl and Kieran.
 
 
 

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