Robert Cameron Plumbing, Heating & Electrical

8 Dukes Road
Troon
South Ayrshire
KA10 6QR

55.5450, -4.6660

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Care and repair/Home improvements, Carpenters & Joiners / Carpentry & Joinery, Central Heating Engineers, Conservatories, Electricians, Gas Engineers, Joiners, Kitchens / Kitchen Fitters / Kitchen Installers, Plumbers / Plumbing, Showers, Wetrooms / Wetroom Installation, Windows / Window Fitters
100% recommended   Rating 9.6/10
53 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 53 reviews since 2016
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Engineer restored heating by passing thermostat until new thermostat was fitted. Heating was on constantly for a week awaiting fitting of new Thermostat. "   more
 
" Graham was very efficient as always."   more
 
" Carried out to usual high standard."   more
 
" Very friendly and helpful. Someone that you can trust."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 86%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boiler 2
Cameron 2
efficient 2
efficiently 2
Engineer 2
Excellent 3
friendly 5
good 3
great 2
happy 3
helpful 4
old 2
pleasant 2
polite 2
professional 3
Robert 2
satisfactorily 2
satisfied 3
service 8
tidy 2
trust 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Feb 2018
Recommended by customer in KA10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.5506, -4.6264
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of Thermostat.
 
Cost: £126

"Engineer restored heating by passing thermostat until new thermostat was fitted. Heating was on constantly for a week awaiting fitting of new Thermostat. "
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in KA27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.5017, -5.3299
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual safety and efficiency test to oil boiler.
 
Cost: £80

"Graham was very efficient as always."
 
 
 
 
 
 


Review 15 Dec 2017
Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.5406, -4.6463
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service for platinum cover.
 
Cost: £160

"Carried out to usual high standard."
 
 
 
 
 
 


Review 13 Dec 2017
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.5646, -4.6400
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £65

"Very friendly and helpful. Someone that you can trust."
 
 
 
 
Team:
Graham Cameron
 
 
 


Review 8 Dec 2017
Recommended by customer in KA10
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.5441, -4.6338
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace part on boiler.
 
Cost: £192

"Have satisfactorily dealt with this company over a long number of years."
 
 
 
 
Team:
Graham Ken
 
 
 


Review 24 Oct 2017
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.5457, -4.6536
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 3 radiators and boiler service.
 
Cost: £650

"Everything was done professionally and within the timescale expected."
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in KA10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.5425, -4.6721
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yearly boiler inspection.
 
Cost: £65

"Same firm and staff every year. Get to know and trust firm."
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in KA10
55.5411, -4.6715
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of a Bosch gas boiler.
 
Cost: £65
 
 
 
 


Review 21 Sep 2017
Recommended by customer in KA10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.5645, -4.6446
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of radiator valve, supplied by client, refilled system and tested.
 
Cost: £54

"Radiator now in use, satisfactory job."
 
 
 
 
 
 


Review 14 Sep 2017
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.5440, -4.6327
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving radiator within a room.
 
Cost: £96

"Prompt and efficient.
"
 
 
 
 
 
 

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