Exe Terminators & Co Ltd

2 Clyst Works Clyst Road, Topsham
Exeter
Devon
EX3 0DB

50.7029, -3.4657

Problems affecting Buildings

Listed under:  Damp Proofing and Timber Treatment
100% recommended   Rating 10/10
1 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 1 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We went with Exe terminators because after getting many other companies to quote, we found that the others only wanted to get the job instead of finding the reason for damp. Exe terminators found the ...."   more
 
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Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

terminators 2
(which 1
able 1
absolutely 1
accommodating 1
accumulated 1
arrived; 1
best 1
brought 1
building 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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1

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Review 25 Aug 2017
Recommended by customer in TQ3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4372, -3.5733
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had damp works to the kitchen and another room, and an overhaul and treatment of the floorboards and joists.

"We went with Exe terminators because after getting many other companies to quote, we found that the others only wanted to get the job instead of finding the reason for damp. Exe terminators found the best solution for our walls (which are stone) and can't be tanked normally, and everything that Nick said had been said on our specialist independent survey when buying the house. With Nick we were able to look at the property as a whole to find long term solutions for the damp, and we felt we were in safe hands. He was the only company that went into proper detail and gave us his time and expertise in finding the best resolution.

When Vic and Mike spent just over 2 weeks with us we couldn't have been happier with them! Not only are they both such lovely people to have around, always with a smile on their faces and happy to be there; but they also worked very hard and to a very high standard. Nothing was too much for them and they just got on with it. They were really accommodating of the other stuff going on and even retrieved my new radiator from the delivery driver that brought the wrong van and couldn't get up the road. They also cleaned up after themselves every day and even got rid of the inch thick layer of dust that had accumulated since they arrived; I was gearing myself up for a massive clean and I came back to a clean tidy house. I also absolutely trusted them in the house implicitly.

We just couldn't be any happier with Exe Terminators, and we thanked our lucky stars many times for picking the right company to go through all this major building works with. I highly recommend them and their products, they use premium products that are far superior to the usual damp works silicone and cream (I even called the manufacturer as part of my research) and we knew we were getting the best.

The house feels a little quiet and empty without Vic and Mike now!
"
 
 
Team:
Nick, Vic, Mike
 
 
 

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