Biocraft Ltd

109 School Road
Reading
Berkshire
RG31 5BH

51.4577, -1.0416

Problems affecting Buildings

Listed under:  Damp Proofing and Timber Treatment, Flood Recovery, Underground Waterproofing
100% recommended   Rating 10/10
9 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 9 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Their workmanship appears to be of the highest quality and their professionalism is undeniable. I would, and have, advocated Biocraft to others."   more
 
" Biocraft arrived to do some remedial works to our bathroom, the group of lads who came to do the work were very punctual and very polite. They completed the work with great skill and commitment. I wou...."   more
 
" After getting a detailed report of the work needed doing to my property and the costs involved I decided to continue with Biocraft Ltd. From start to finish the Biocraft team were very professional i...."   more
 
" I found Biocraft to be prompt and professional. The quality of work, their staff’s attitude and the cleanliness of the area after they had finished was outstanding. I would most defiantly recommend Bi...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Berkshire 2
Biocraft 9
clean 2
courteous 4
damp 3
deserve 2
detection 2
drying 2
floor 2
Great 2
hard 2
helpful 2
Highly 4
hot 2
Jamie 2
kitchen 2
leak 2
leaving 2
like 4
pat 2
people 2
pipe 2
pleased 2
polite 3
professional 3
proofing 2
property 3
punctual 2
quality 4
recommend 4
recommended 2
recommending 2
repaired 2
restoration 2
room 2
say 4
special 2
Steve 2
survey 2
team 3
thank 2
tidy 2
undertaken 2
utility 2
water 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 10 Apr 2018
Recommended by customer in RG31
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4564, -1.0466
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Biocraft came to carry out damp proofing works in my home.

"Their workmanship appears to be of the highest quality and their professionalism is undeniable. I would, and have, advocated Biocraft to others."
 
 
 
 


Review 7 Sep 2017
Recommended by customer in RG30

 I'm: Male 

51.4617, -1.0298
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remedial Works to Bathroom

"Biocraft arrived to do some remedial works to our bathroom, the group of lads who came to do the work were very punctual and very polite. They completed the work with great skill and commitment. I would happily recommend Biocraft to anyone. Great Job!"
 
 
 
 


Review 6 Sep 2017
Recommended by customer in RG30

 I'm: Male 

51.4617, -1.0298
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Biocraft came to do some remedial works to our bathroom, the group of lads who came to do the work were very punctual and very polite. They completed the work with great skill and commitment. I would happily recommend Biocraft to anyone.

"After getting a detailed report of the work needed doing to my property and the costs involved I decided to continue with Biocraft Ltd.
From start to finish the Biocraft team were very professional in there work and would highly recommend them."
 
 
 
 


Review 12 Jan 2017
Recommended by customer in RG29

 I'm: Male 

51.2530, -0.9475
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
damp proofing to lounge and bedroom walls.
 
Cost: £1200
 

"I found Biocraft to be prompt and professional. The quality of work, their staff’s attitude and the cleanliness of the area after they had finished was outstanding. I would most defiantly recommend Biocraft to others."
 
 
Team:
Mark, Kris and Gary
 
 
 


Review 25 Feb 2016
Recommended by customer in RG1
51.4476, -0.9712
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Damp proof survey

"Unable to identify a damp issue in my basement flat, I called on Biocraft Ltd. They provided a punctual, professional service and sent a surveyor who was friendly, straightforward and knowledgeable, and who came up with solutions to problems. It was all explained in straightforward terms without jargon. This is a company I would highly recommend."
 
 
 
 


Review 16 Feb 2016
Recommended by customer in rg2
51.442848, -0.964509
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak detection and leak restoration works

"Biocraft carried out a water leak detection survey in my kitchen and utility room in Berkshire. They found and repaired the leak in a hot water pipe in the floor and then carried out all the drying and restoration works. I would like to say how pleased I am with the quality of the work undertaken and have always found their staff to be courteous and helpful. I would have no hesitation in recommending Biocraft to other people."
 
 
 
 


Review 16 Feb 2016
Recommended by customer in rg2
51.442848, -0.964509
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak detection and leak restoration works

"Biocraft carried out a water leak detection survey in my kitchen and utility room in Berkshire. They found and repaired the leak in a hot water pipe in the floor and then carried out all the drying and restoration works. I would like to say how pleased I am with the quality of the work undertaken and have always found their staff to be courteous and helpful. I would have no hesitation in recommending Biocraft to other people."
 
 
 
 


Review 12 Feb 2016
Recommended by customer in RG29
51.4090, -0.9452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thermal lining and damp proofing

"I would like to thank Biocraft and their team for the damp proofing work carried out at my property. The whole team were very courteous, hard working and polite. I would like to say a special thank you to Steve and Jamie for leaving everything so clean and tidy. They both deserve a pat on the back!, Highly recommended"
 
 
 
 


Review 12 Feb 2016
Recommended by customer in RG2
51.4090, -0.9452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thermal lining and damp proofing

"I would like to thank Biocraft and their team for the damp proofing work carried out at my property. The whole team were very courteous, hard working and polite. I would like to say a special thank you to Steve and Jamie for leaving everything so clean and tidy. They both deserve a pat on the back!, Highly recommended"
 
 
 
 

Back to top

1