Absolute Home Solutions Ltd

1 The Street, Old Costessey
Norwich
Norfolk
NR8 5DB

52.6600, 1.2115

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Bedrooms / Bedroom Fitters, Carpenters & Joiners / Carpentry & Joinery, Decking, Domestic Appliance Supply, Floors / Flooring, Kitchens / Kitchen Fitters / Kitchen Installers, Plumbers / Plumbing, Property Maintenance, Tilers / Tiling / Grouting, Wetrooms / Wetroom Installation
100% recommended   Rating 9.9/10
200 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 200 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" So gratful to have found AHS Ltd and will definitely use them again. Skilled craftsmen, great blokes kept us informed and talked through any decisions to be made with us. Very pleased with workm...."   more
 
" We would definitely recommend Matt and Nigel to others. They are conscientious, skilled craftsmen, excellent time keepers and considerate about making a mess and tidying up at the end of every day. ...."   more
 
" Before work started Matt and Nigel discussed with us various options to rectify floor levels. This was done in a way that was informative and non pressured. Very happy with work. Very accommodating...."   more
 
" Excellent service from Matt and Nigel - as always!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 12
agreed 11
AHS 33
approach 4
arose 5
Arrived 4
attention 12
bathroom 6
Brilliant 5
class 7
clean 11
Completely 5
considerate 9
definitely 20
delighted 15
detail 11
excellent 54
Extremely 15
family 9
finished 8
friendly 27
friends 13
Good 21
great 14
happy 17
hard 13
helpful 28
highly 21
informed 8
installation 11
kitchen 28
Matt 45
Nigel 50
pleased 27
pleasure 11
polite 11
professional 43
quality 21
Really 14
recommend 52
recommending 10
reliable 10
service 26
solutions 9
standard 30
team 8
Thank 8
tidy 24
working 12
workmanship 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Feb 2018
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6356, 1.3621
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cloak room.
Remove existing cloakroom suite, flooring and wall tiles.
Install new tiles around room up to 1300 high, install new Chrome towel Unit.
Self level floor and install anotes install units for basin and concealed Cistern.
Install basin and pan.
Supply floor for hall and cupboard labor and materials completed.
 
Cost: £3331

"So gratful to have found AHS Ltd and will definitely use them again.

Skilled craftsmen, great blokes kept us informed and talked through any decisions to be made with us.

Very pleased with workmanship. Can't fault them."
 
 
 
 
Team:
Matt Nigel
 
 
 


Review 8 Feb 2018
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6356, 1.3621
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom installation.
Installation carried out to courteous plan and requirements, with additional works to replace and repair plaster board walls. New ceiling, ply floor and Amtico. Quality units and sanitary ware.
Labor 14.5 man days and all materials completed 19 /1/2018
 
Cost: £9450

"We would definitely recommend Matt and Nigel to others.
They are conscientious, skilled craftsmen, excellent time keepers and considerate about making a mess and tidying up at the end of every day.
Really pleased with the finished product."
 
 
 
 
Team:
Matt Nigel
 
 
 


Review 31 Jan 2018
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6469, 1.3003
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flooring.
Up lift 4m square exactly flooring, install floor tumblers to level area.
Reinstall floor boards.
Cover 20 m square with fiber board under lay and install engineered flooring through hall and dining room.
Install timber quadrant and threshold strip where required (customer supplied floor and underlying) labor (5.5 mandays) and some materials. Completed 5/1/18
 
Cost: £1363

"Before work started Matt and Nigel discussed with us various options to rectify floor levels.
This was done in a way that was informative and non pressured.
Very happy with work.
Very accommodating.
Would definitely use them again."
 
 
 
 
Team:
Matt Staddon Nigel Gray
 
 
 


Review 13 Dec 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
52.6282, 1.4462
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace poly carbonate roofing in small conservatory not with glass easy clean eco panels. Replace all glazing bars to suit new glass dimensions. Deglaze bathroom window and install new Flemish glass fixed with timber beading.
Labor ( 2 man days ) and all materials.
 
Cost: £1379

"Excellent service from Matt and Nigel - as always!"
 
 
 
 
Team:
Nigel Gray Matt Steddon
 
 
 


Review 11 Dec 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6583, 1.4201
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Supply and install 5 internal doors, 5 normal and 1 bathroom latch.
Fill up old latch holes and cut in new at required height.
2 man days and all material.

Completed 1/12/2017
 
Cost: £978

"Matt and Nigel were very helpful, tidy and considerate.
They spoke to me telling me what how and when as they worked during the day.
I would recommend them to all my friends and family."
 
 
 
 
Team:
Nigel Gray Matt Staddon
 
 
 


Review 24 Nov 2017
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6791, 1.2247
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various Jobs.

Carryout various jobs around customers home - ranging from soffit replacement, door panel replacement, easing doors to new carpet,altering and fixing back boxing and installing roller blind. Labor only. 1-75 man days.
 
Cost: £378

"As always,Matt and Nigel did a fantastic job. The quality of their work is outstanding and they are a pleasure to have in the house. I would not hesitate in recommending them.Thanks guys."
 
 
 
 
Team:
Matt Staddon Nigel Gray
 
 
 


Review 2 Nov 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6282, 1.4462
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom
Remove and dispose of old bath suite and tiling. Install low level shower bay to replace bath. Tile 10m2 wall tiles, install WC and basin units and sanity ware, self level floor and install customer amtico. Install shower screen and shower.
Labor and materials. Completed 13/10/2017.
 
Cost: £5652

"As always Matt and Nigel were excellent in all areas of work. This is the 4th time we have used their services. We are going to use them for more work soon."
 
 
 
 
Team:
Matt Nigel
 
 
 


Review 6 Oct 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6103, 1.2506
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ensuite shower room.
Carry out installation including new shower tray, screen, WC, basin and unit, mixer, over ply floor and Amitico. Tiling shower area and other areas. Installed as design. Labour and all materials. Completed 28/9/2017.
 
Cost: £5965

"En suite refurbishment completed successfully. Professional approach. No mess.
Debris cleared away. Some advice given about new installation. "
 
 
 
 
Team:
Matt Nigel
 
 
 


Review 6 Oct 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6103, 1.2506
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cloak room and kitchen sink. Remove and replace cloakroom suite including alteration of pipe work and fitting. Remove old kitchen sink / tap. Cut worktop and install new franke sink and tap. Supply all materials and labour. Completed 28/09/2017.
 
Cost: £1250

"This was a minor job. But as usual carried out to a high standard. Tidy site maintained. Old sanitary ware disposed off."
 
 
 
 
Team:
Matt Nigel
 
 
 


Review 6 Oct 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6103, 1.2506
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Main shower room.
Remove existing bathroom suite, remove stud wall, move over and rebuild. Install shower bay, mixer shower, 3 units with W top and basin. Over board floor and install Amtico. Install toilet, tile around room where required to design. Labour and all materials. Completed 28/09/2017.
 
Cost: £7234

"Professional approach taken towards refurbishment of main bathroom.
Good communication about progress of work.
No mess. Work completed to a very high standard. "
 
 
 
 
Team:
Matt Nigel
 
 
 

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