Ray Bircham Builders Ltd

The Blue Barn, Mill Road, Stoke Holy Cross
Norwich
Norfolk
NR14 8PA

52.5689, 1.2945

Property Maintenance

Listed under:  Builders, Kitchens / Kitchen Fitters / Kitchen Installers, Loft Conversions, Property Maintenance, Roofers / Roofing, Tilers / Tiling / Grouting
100% recommended   Rating 9.9/10
12 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 12 reviews since 2011
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I write this letter in recommendation of Ray Bircham Builders Ltd. as a builders and project managers. Barry worked with us, since October 2015, on a large double extension to the side of our current ...."   more
 
" We have been very impressed with the work and can recommend them highly. Barry takes great care in all the works and employs tradesman that are trustworthy and produce work of a high standard. Somethi...."   more
 
" really pleased with my new studio room, will recommend them and use again,"   more
 
" From the outset, communication from the company was precise and transparent and we knew exactly what to expect and what we would be paying for. There were numerous emails between us and the company a...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 91%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 50%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Barry 3
Bircham 5
Builders 6
care 2
communication 3
complex 2
correct 2
decisions 2
discussions 2
emails 3
Excellent 3
good 2
great 2
hard 2
highly 3
impressed 2
leading 2
making 2
noting 2
pleased 4
pleasure 2
polite 2
process 2
produce 2
professionally 2
project 4
puts 2
quality 2
Ray 4
really 2
recommend 4
regularly 2
responsive 2
skills; 2
standard 6
takes 2
tradesman 3
trustworthy 2
workmanship 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Jul 2018
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6103, 1.2761
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two floor extension, patio and other remodelling work
 
Cost: £80000
 

"I write this letter in recommendation of Ray Bircham Builders Ltd. as a builders and project managers. Barry worked with us, since October 2015, on a large double extension to the side of our current property including two new bedrooms, a new kitchen/diner, a new patio, other outside work and some remodelling of the existing building. We have been very impressed with the work and can recommend them highly. Barry takes great care in all the works and employs tradesman that are trustworthy and produce work of a high standard. Something that puts Barry above other tradesman is his communication skills; he regularly had discussions with us leading us through the complex process and making sure we made the correct decisions at the correct time. It is also worth noting that Barry is very responsive to emails.
"
 
 
Team:
Barry
 
 
 


Review 9 Aug 2017
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6103, 1.2761
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two storey extension (including kitchen), remodelling, patio and fencing.
 
Cost: £80000
 

"We have been very impressed with the work and can recommend them highly. Barry takes great care in all the works and employs tradesman that are trustworthy and produce work of a high standard. Something that puts Barry above other tradesman is his communication skills; he regularly had discussions with us leading us through the complex process and making sure we made the correct decisions at the correct time. It is also worth noting that Barry is very responsive to emails."
 
 
Team:
Barry and team
 
 
 


Review 25 Jun 2017
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6472, 1.2805
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Single storey extension with vaulted ceiling and in-suite
 
Cost: £30000
 

"really pleased with my new studio room, will recommend them and use again,"
 
 
Team:
Barry Bircham
 
 
 


Review 10 Aug 2016
Recommended by customer in NR15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5163, 1.2478
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove and replace existing banisters and newel posts. To remove and replace existing coat cupboard doors. To investigate and repair damaged guttering to front of property.
 
Cost: £1464
 

"From the outset, communication from the company was precise and transparent and we knew exactly what to expect and what we would be paying for. There were numerous emails between us and the company and each one was treated with courtesy and acceptance.

Barry and Alex arrived on the date agreed and worked incredibly hard to ensure the work was completed on time, despite some unforeseen delays to the start time. From the start of the project, we were kept informed of any delays that might be incurred due to materials not being available etc. Very flexible and amenable to our requests whilst on site and nothing was too much trouble. Both Barry and Alex were friendly, approachable and a pleasure to have in the house.

The work has been completed to a fantastic standard and we're really pleased with the finish. The materials and finish were exactly as we were expecting and have been fitted with a skill and experience that shows.

We would definitely ask the company back to do more work for us and would highly recommend them to others.
"
 
 
Team:
Barry and Alex
 
 
 


Review 14 Jun 2015
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6201, 1.3023
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Major demolition & rebuild project to convert 2 flats into a luxury home and separate this unit from a second dwelling

"I had used the firm once before, on a small roofing project, as a test for their suitability to undertake the major project.
They obviously were fine on the test project and have been excellent on the major project."
 
 
Team:
The key team consisted of Barry, Ted & David .... all 3 are very dilligent & skilled in their main discipline and a pleasure to work with
 
 
 


Review 13 Jun 2015
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5715, 1.3550
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The demolition of a tired wood and brick conservatory, installation of new patio doors and refurbishment of roof line.
 
Cost: £5420
 

"We had full confidence in this company as Mr. Bircham explained what could be involved at the very start. He and his team worked very hard, were very polite and quiet."
 
 
 
 


Review 13 Jul 2012
Recommended by customer in NR14
52.5689, 1.2945
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete renovation of old barn into a delightful 3 bedroom property.
 
Cost: £115000

"Ray Bircham have done a number of restoration projects for us this one was particularly impressive. Excellent quality, attention to detail, excellent workmanship. Very helpful & a pleasure to deal with.
"
 
 
 
 
 
 


Review 18 Apr 2012
Recommended by customer in NR7
52.6289, 1.3502
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2508

"We are very pleased with our new front garden wall. The builders were polite and considerate and always consulted us with any queries. Very good standard of workmanship."
 
 
 
 
 
 


Review 30 Oct 2011
Recommended by customer in NR7
52.6282, 1.3505
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £12000

"Very pleased with the quality of the work. all the builders used were experienced tradesman and this was reflected in the finished job. I would certainly consider using Ray Bircham Builders again for any other project."
 
 
 
 
 
 


Review 23 Oct 2011
Recommended by customer in NR7
52.6564, 1.3243
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extending property and internal alterations. Fitting new bathroom and kitchen. Tiling walls and floors. Laying wooden floor.
 
Cost: £42000

"We have used this builder on several occasions. Work is always completed professionally and to a high standard."
 
 
 
 
 
 


Review 12 Oct 2011
Recommended by customer in NR6
52.6609, 1.2620
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £40000

"A very efficient service by Ray Bircham Builders everything completed in a first class manor. To a very good standard and a very competitive price we feel we received very good value for money."
 
 
 
 
 
 


Review 28 Sep 2011
Recommended by customer in NR7
52.6413, 1.3650
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Eliminate squeak in floor panel. Repairs/replace cement under edge of roof tiles.
 
Cost: £156

"Work was done very professionally & left clean and tidy on completion."
 
 
 
 
 
 

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