Ben Smith Carpentry & Building

7 Wheatley Road, Garsington
Oxford

OX44 9EW

51.7185, -1.1595

Property Maintenance

Listed under:  Builders, Conservatories, Glass / Glazier / Glazing, Windows / Window Fitters
100% recommended   Rating 10/10
3 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10/10 Overall Rating 10.0/10
Based on 3 reviews since 2017
 
 
 
Quality
10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy
10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service
10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value
10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I rate the work of Ben Smith very highly. He cuts no corners, has an eye for detail and quality of finish. I would have no hesitation in recommending him to others or asking him to do more work for ...."   more
 
" Very well otganised and excellent communication. The quality of the work is high and any snagging since the work was completed has been promptly attended to. Our neighbours were pleased with the clean...."   more
 
" The standard of their workmanship is excellent and I couldn't be happier in recommending their services. Putting a price on the work they have done for me already is difficult because the enormous am...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

excellent 2
quality 2
recommending 2
(Andrew 1
added 1
asking 1
attended 1
attentive 1
Ben) 1
clean 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

1

Budget:  

Review 21 May 2017
Recommended by customer in CA12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6013, -3.1285
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of old porch on side of flat, and restoration of building to former layout, with removal of access door and replacement with double-glazed window.
 
Cost: £4500
 

" I rate the work of Ben Smith very highly. He cuts no corners, has an eye for detail and quality of finish. I would have no hesitation in recommending him to others or asking him to do more work for me in the future. "
 
 
 
 


Review 19 May 2017
Recommended by customer in OX3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.7590, -1.2140
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Single storey extension

" Very well otganised and excellent communication. The quality of the work is high and any snagging since the work was completed has been promptly attended to. Our neighbours were pleased with the cleanliness and communication during the three months of potential disturbance. "
 
 

Exterior

Interior

Kitchen
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 13 May 2017
Recommended by customer in OX4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.7326, -1.2304
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
In 2015 I was lucky enough to purchase my house in Iffley having been completely gutted extended and refurbished by Ben Smith''s company. It was like moving into a show home with all the benefits of a new build but with the history and style of the 1940s. I was so impressed with the workmanship that I found out the name of the builders after moving in and have since had a new driveway, summerhouse, extra security gate outside as well as hand built bookshelves to fit various alcoves as well as installing extra plumbing devices like water filters and softeners and installing my own appliances with care and attention to detail.

" The standard of their workmanship is excellent and I couldn't be happier in recommending their services. Putting a price on the work they have done for me already is difficult because the enormous amount of work they did renovating my house I got for free when I purchased the house. Since then the work they have done has been piecemeal and I haven't added up all the cost.

Both father and son (Andrew and Ben) were attentive professional swift and clean in their workmanship. I can't fault their standard of work and am happy to recommend their company to anyone contemplating house improvement work. "
 
 
Team:
Lloyd (electrician), Russell (painter) as well as Andrew and Ben Smith
 
 
 

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