Ricky A'Court

21 Pages Lane, Saham Toney
Thetford
Norfolk
IP25 7HL

52.5864, 0.7994

Property Maintenance

Listed under:  Handyman / Handyperson, Painters & Decorators / Painting & Decorating, Tilers / Tiling
100% recommended   Rating 9.8/10
55 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 55 reviews since 2009
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with the result."   more
 
" We have used Ricky many times before as he is very good always."   more
 
" Excellent would thoroughly recommend and would use again as necessary."   more
 
" Polite. Trustworthy. Heat and tidy. Helpful. Informative. Excellent job done and would gladly recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
bathroom 4
beautiful 2
clean 5
completely 2
considerate 3
courteous 2
craftsman 2
delighted 2
Excellent 11
explained 3
extremely 4
finish 2
finished 5
floor 3
friendly 2
good 12
Great 2
happy 2
hard 4
Helpful 7
Highly 2
pleasant 2
pleased 10
Polite 4
professional 8
professionalism 2
recommend 13
reliable 3
results 2
Ricky 14
satisfied 3
standard 8
thanks 2
thoroughly 4
thrilled 2
tidy 6
tiles 2
Trustworthy 2
walls 2
worker 4
working 4
workmanship 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in IP24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4974, 0.8777
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tiling bathroom floor.
 
Cost: £350

"Very pleased with the result."
 
 
 
 
 
 


Review 7 Nov 2017
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5848, 0.8373
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tile conservatory floor.
 
Cost: £362
 
 
 
 


Review 29 Jun 2017
Recommended by customer in IP25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6241, 0.8702
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To lay pamments in our snug and kitchen.
 
Cost: £1500

"We have used Ricky many times before as he is very good always."
 
 
 
 
 
 


Review 6 Mar 2017
Recommended by customer in IP24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4179, 0.7662
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorate ceiling walls and woodwork (2nd bedroom) to include supply of all materials.
 
Cost: £385

"Excellent would thoroughly recommend and would use again as necessary."
 
 
 
 
 
 


Review 23 Dec 2016
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5696, 0.8141
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Floor tiled complete down stair of house.
 
Cost: £2200

"Polite.
Trustworthy.
Heat and tidy.
Helpful.
Informative.
Excellent job done and would gladly recommend."
 
 
 
 
 
 


Review 18 Dec 2016
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.4767, 0.9035
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen floor.
 
Cost: £861

"Great job."
 
 
 
 
 
 


Review 13 Oct 2016
Recommended by customer in IP25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6241, 0.8702
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tile our EN suite.
 
Cost: £958

"Mr A'Court was very helpful and always arrived on time, his work is very good."
 
 
 
 
 
 


Review 14 Sep 2016
Recommended by customer in NR19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.6877, 0.9288
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To tile bathroom walls and floor, supply primer, adhesive, grout, silicon, trim and database.
 
Cost: £881

"Ricky is a fantastic tiler who has completed our bathroom to a very high standard. He is courteous, hardworking and I wouldn't hesitate in recommending him to anyone. I'm extremely pleased with the finish to my bathroom tiles, thanks Ricky."
 
 
 
 
 
 


Review 23 Dec 2015
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5735, 0.8492
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Floor tiles, conservatory, utility, bathroom, en-suite. Wall tiles, kitchen, utility, en-suite.
 
Cost: £1000

"Ricky was a very hard worker, arriving at 07:30 am and working hard all day. His finished job was of a very good standard, clean and very professional and a pleasant tradesman."
 
 
 
 
 
 


Review 19 Oct 2015
Recommended by customer in LP25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tiling of bathroom walls & floor, splash back & windows sill in cloakroom, kitchen & entrance porch floors.
 
Cost: £1650

"Very pleasant, polite & considerate. Worked well & efficiently. Co-operated well with other trades. Good excellent standard of work."
 
 
 
 
 
 

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