Matt Purdie & Sons

48-54 East Main Street, Blackburn
Bathgate
West Lothian
EH47 7QS

55.8713, -3.6162

Removers / Removals

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.7/10
2104 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 2104 reviews since 2006
 
 
 
Packing & Handling
9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery
9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service
9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value
9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" An excellent service by Bryon and Simon, April 2015. 2nd time used the company. 1st used Dec 2014, excellent service from Jack and Bryon. All personal I have listed with over both moves have been exce...."   more
 
" Very smooth, efficient operation. Pleasant helpful staff."   more
 
" I found Purdie & Son (from Scotland) very kind and helpful. As I am 82 yrs old they were especially good."   more
 
" The guys were super careful & very professional. Definitely would use Purdie again."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 87%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

brilliant 40
care 27
class 35
courteous 83
Definitely 23
delighted 28
efficient 94
Excellent 233
extremely 35
fantastic 44
friendly 140
friends 29
good 119
great 145
guys 95
Happy 75
hard 63
helpful 222
Matt 34
pleasant 35
pleased 43
polite 95
professional 89
Purdie 38
really 43
recommend 102
Removal 83
service 338
stress 24
team 41
Thank 90
thanks 95
working 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Budget:  

Review 27 Apr 2015
Recommended by customer in EH49
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
55.9744, -3.6086
Cost: £668
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removed from rented to own new home. Stairs / not able to get lorry up to door. Guys did fantastic job.
 

"An excellent service by Bryon and Simon, April 2015. 2nd time used the company. 1st used Dec 2014, excellent service from Jack and Bryon. All personal I have listed with over both moves have been excellent. A stress free move. Thanks to them all, Great."
 
 
 
 
 
 


Review 14 Dec 2014
Recommended by customer in TN6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0378, 0.2155
Cost: £1019
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Packing of contents of house. Clearing house contents & furniture into containers & moving to storage.
 

"Very smooth, efficient operation. Pleasant helpful staff."
 
 
 
 
 
 


Review 28 Nov 2014
Recommended by customer in SP6
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
50.9283, -1.7908
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From Scotland to Hampshire! A long journey but it all went well.
 

"I found Purdie & Son (from Scotland) very kind and helpful. As I am 82 yrs old they were especially good."
 
 
 
 
 
 


Review 19 Nov 2014
Recommended by customer in EH48
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
55.8858, -3.6484
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The guys were very friendly, careful in moving our belongings from your storage unit to our new address.
 

"The guys were super careful & very professional. Definitely would use Purdie again."
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in EH53
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.8889, -3.4592
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
No probs
 

"Stevie & Nell were very helpful. Nothing was too much trouble to put my furniture where I wanted it to go."
 
 
 
 
 
 


Review 13 Nov 2014
Recommended by customer in EH54
55.8719, -3.5065
Cost: £1100
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Standard 4 bed detached to standard 3 bed detached uplift Thurs (pm) and Friday (am).
 

"Uplift was later than expected on Thurs (pm). Came at 3pm, not 1pm as arranged. 4 people arrived and quickly caught up. On Friday, Darren and Michael came as arranged and worked really hard and provided an excellent, courteous service. Please pass on our thanks."
 
 
 
 
 
 


Review 21 Feb 2014
Recommended by customer in IV30
57.6716, -3.3707
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Long distance move over two days.
 

"They both went the extra mile, and assisted in a smooth move. They were obliging and pleasant. Despite being delayed on the road, they stuck to timescales and managed to work effectively to make up time. Very impressive service."
 
 
 
 
 
 


Review 14 Feb 2014
Recommended by customer in EH47
55.8336, -3.7008
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 9 Feb 2014
Recommended by customer in EH48
55.9084, -3.6586
Cost: £775
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"I was amazed at the process. The efficiency of the staff was brilliant, helpful, friendly. But a daunting task all the same."
 
 
 
 
 
 


Review 27 Jan 2014
Recommended by customer in FK6
56.0280, -3.9106
Cost: £816
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
My furniture was in storage first then brought to my property.
 

"The guys that came with our removals were lovely, polite were very careful with our furniture. Would definitely use this company again."
 
 
 
 
 
 


Review 24 Jan 2014
Recommended by customer in EH48
55.8976, -3.6616
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move very smooth & efficient, no problems at all & great team work.
 

"Once again cannot fault anything, great service by all from start to finish."
 
 
 
 
 
 


Review 20 Jan 2014
Recommended by customer in EH54
55.8688, -3.5298
Cost: £684
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"The two boys were excellent, polite and helpful."
 
 
 
 
 
 


Review 15 Jan 2014
Recommended by customer in EH54
55.8885, -3.5412
Cost: £684
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 23 Dec 2013
Recommended by customer
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House (flat) to house.
 

"Thanks very much!"
 
 
 
 
 
 


Review 20 Dec 2013
Recommended by customer in EH48
55.8927, -3.7017
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Took more vans than we thought. The chaps worked late. Thankyou to them.
 

"I would just like to say that Bryan & Stevie A were fantastic. They are a credit to your staff. They worked so hard to get us in to our new property on the day. I would like to thank them so much. I wish you all a Merry Christmas & Happy New Year."
 
 
 
 
 
 


Review 18 Dec 2013
Recommended by customer in M24
53.5405, -2.1947
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving itemís from my late brotherís house in Scotland down to Manchester. We had a few challenges at this end with bulky furniture and oddly shaped rooms/door openings.
 

"The firm were very helpful throughout the whole difficult process and if I am moving back to Scotland would not hesitate in asking them to move me up there. Unfortunately it would not be very cost effective if just moving around Manchester. The whole team were very polite, friendly and helpful."
 
 
 
 
 
 


Review 17 Dec 2013
Recommended by customer in EH23
55.8392, -3.0418
Cost: £788
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3 bed house with garage, shed and some plants; including a heavy tree in a Ĺ barrel. Some larger furniture (beds, dresser and table) required dismantling prior to moving due to limited space. We did our own packing.
 

"The wagon arrived on time. The guys were friendly, professional and took the time to look round and talk us through the plan to move everything. Then they got to work and boy did they work! Throughout they were friendly and jolly and took time to speak with my young daughter and fuss the dog. The whole move was pleasant and stress free. I cannot thank the 2 guys enough; they are a credit to your company. Everything was moved on time with no damage. I have and will always recommend Matt Purdies. Thank you"
 
 
 
 
 
 


Review 16 Dec 2013
Recommended by customer in EH30
55.9898, -3.4150
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Guys were very friendly. Thank you very much."
 
 
 
 
 
 


Review 16 Dec 2013
Recommended by customer in EH49
55.9703, -3.6184
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 16 Dec 2013
Recommended by customer in TD1
55.6123, -2.7633
Cost: £576
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Both men were really helpful & friendly. 10 out of 10 for putting my worries at ease."
 
 
 
 
 
 

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