Yeates Removals & Storage

10 Windmill Road, Kenn
Clevedon
Somerset
BS21 6RS

51.4213, -2.8484

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
927 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 927 reviews since 2007
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I cannot praise Yeates and their teams enough From start to end everything went smoothly The staff were a true credit to Yeates, they were downright amazing 😉 My husband had not wanted an...."   more
 
" They managed to get all our worldly goods to our new house just as this almighty weather system arrived. The move was extremely efficiently done in the most atrocious weather and we will be forever gr...."   more
 
" As we started to plan our move, we met with 4 or 5 moving companies. Yeates were our first choice, having given us the highest degree of confidence in their service. After waiting for many months w...."   more
 
" The two guys who helped us move were brilliant. They arrived on time at 08:30 and didn't finish until 6pm...they were flat out and nothing was a problem. They handled everything with care and apart f...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boxes 20
brilliant 34
care 25
careful 22
certainly 19
cheerful 28
courteous 47
crew 41
definitely 26
delivery 22
easy 19
efficient 101
Excellent 171
experience 22
extremely 49
fantastic 24
friendly 116
friends 20
furniture 24
Good 69
great 50
happy 40
hard 43
helpful 165
highly 49
impressed 24
packed 19
packing 33
pleasant 27
pleased 46
polite 99
professional 100
quick 23
really 28
recommend 116
recommended 25
removal 54
removals 20
Rich 19
service 209
smoothly 24
storage 26
stress 30
stressful 35
team 93
thank 59
Thanks 34
trouble 37
Yeates 121
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Apr 2018
Recommended by customer in BS20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4806, -2.6962
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 4 bed detached to 3 bed semi Not an easy move due to where new house was Also large pieces of furniture

"I cannot praise Yeates and their teams enough
From start to end everything went smoothly
The staff were a true credit to Yeates, they were downright amazing 😉
My husband had not wanted anyone to move us, saying he would arrange himself but once things started to move he admitted it was the best decision we had ever made!!!
I would be very happy to recommend Yeates to anyone needing a removals firm
Nothing was too much trouble
The stress of moving really was taken away for us, unbelievable
Every single item/ piece of furniture was moved as if their own, with pride and respect
Well done all and thank you very much

Debbie and Cliff O’Grady
Easton in Gordano"
 
 
Team:
Sorry cannot remember names now !!
 
 
 


Review 5 Mar 2018
Recommended by customer in DT1

 I'm: Male 

50.7078, -2.4444
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yeates moved us on the day the “beast from the east” met the “storm from the west”!!

"They managed to get all our worldly goods to our new house just as this almighty weather system arrived. The move was extremely efficiently done in the most atrocious weather and we will be forever grateful to the cheerful chaps for getting us to our new home in what was the worst day of the year. Thanks a million to you all. All wonderful"
 
 
Team:
Don’t know all their names, but they were all brilliant
 
 
 


Review 2 Feb 2018
Recommended by customer in BS21

 I'm: Male 

51.4533, -2.8505
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move our family of four with all of our worldly goods (including garden pots and all sorts of stuff) into our new house with some access challenges.
 
Cost: £2700
 

"As we started to plan our move, we met with 4 or 5 moving companies. Yeates were our first choice, having given us the highest degree of confidence in their service.

After waiting for many months with a number of false starts, we finally exchanged contracts with only a few days before the planned moving date.

Luckily Yeates were able to respond to our timeline and start the move process, giving us some great guidance on how to make the process as stress-free as possible.

They did a pre-move taking as much as possible from the house before completion day, meaning we were packed and ready right on time.

Moving in, we were able to have everything we needed for the first night then the next day the rest was delivered as planned.
"
 
 
Team:
Adam Hack and the full Yeates team
 
 
 


Review 19 Jan 2018
Recommended by customer in BS3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.4384, -2.6153
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straightforward move from 3-bed house to 4-bed house about 1/4 mile distance.
 
Cost: £690
 

"The two guys who helped us move were brilliant. They arrived on time at 08:30 and didn't finish until 6pm...they were flat out and nothing was a problem. They handled everything with care and apart from a few cups of tea, got on with it. We had two flights of stairs in new place where majority of boxes went - no problem for them! I think they could have done with an extra pair of hands poor things must have been exhausted!"
 
 
Team:
Can't remember! :-(
 
 
 


Review 12 Dec 2017
Recommended by customer in Bs48
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.4255, -2.7722
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The van turned up at 8.30am in the rain . Very helpful 3 lads , house was cleared by 12.15. Got the keys for 2.30pm only to get them taken back off of us by estate at 3.15pm as the first person in the chain''s money had not gone through. We had to sit in the garage until 5.00pm. The lads from Yeates took it all in their stride didn''t get stressed unlike us, so I wouldn''t hesitate in recommending them to anyone moving.

"Good value and very efficient company to use for moving."
 
 
Team:
Jack Sam
 
 
 


Review 26 Oct 2017
Recommended by customer in BS48
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4259, -2.7500
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very professional removal men took care of possessions and looked after my elderly mother very well would recommend them. "
 
 
 
 
Team:
Scott Ale
 
 
 


Review 19 Sep 2017
Recommended by customer in BS21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.4454, -2.8458
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Cost: £650

"Staff were extremely obliging, polite and helpful."
 
 
 
 
Team:
Alex Sam Andy
 
 
 


Review 29 Aug 2017
Recommended by customer in BS20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4922, -2.7564
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contents of 1 bed flat.
 
Cost: £528
 
 
Team:
Alex Sam
 
 
 


Review 24 Aug 2017
Recommended by customer in BS21
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.4388, -2.8603
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stressful from our point of view. Cool, calm and relaxed by Yeates.
 
Cost: £1500

"The return visit to adjust the level ect of the Dining Room Dresser / Sideboard / Display Cabinet was most welcome and seemingly well done. "
 
 
 
 
Team:
Wendy Dan Paul Sam Geoff
 
 
 


Review 17 Aug 2017
Recommended by customer in BS49
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3874, -2.8261
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move within Yatton, North Somerset to a smaller house.
 

"Team of 3 men Alex, Jack and Scott.
Excellent worked like trojans.
Very helpful, polite
Plumbed in washing machine, successfully.

Very efficient and quickly done.
And Wendy in the Clevedon office extremely helpful prior to move. Great service.
"
 
 
 
 
Team:
Alex Scott Jack
 
 
 


Review 16 Aug 2017
Recommended by customer in N12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.6236, -0.1783
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very difficult delivery condition very narrow entrance.
 
Cost: £600
 
 
 
 


Review 8 Aug 2017
Recommended by customer in CF14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5290, -3.1858
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 2 bedroom house in Yatton to 2 bedroom apartment in Cardiff.
 
Cost: £780

"Everything was done very efficiently and quietly. All staff very polite and helpful."
 
 
 
 
Team:
Andy
 
 
 


Review 14 Jul 2017
Recommended by customer in BS21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4407, -2.8459
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Problems with the first buyer in a charge of meant that the keys weren't released to us until 18.30. Nevertheless, despite the long delay, the team had satisfactorily unloaded and stowed away all of our belongings as instructed by 18.30. An excellent Job.
 
Cost: £708

"Throughly recommend the service provided. "
 
 
 
 
 
 


Review 29 Jun 2017
Recommended by customer in BS20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.4875, -2.7566
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bedroom top floor flat into house 1 mile away. No challenges-they made it all look effortless-well except heat wave.
 
Cost: £1056

"Yeates team could not have been any better.They were incredible. Polite, friendly, no hassle. They made a potentially stressful move so easy. Would highly recommend."
 
 
 
 
 
 


Review 25 Apr 2017
Recommended by customer in RG27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2687, -1.0133
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yeates were professional and attentive throughout the whole moving process.
 
Cost: £800
 

"We have used many so called professionals over many moves and would rate the service provided by Yeates as exemplary from start to finish.

We would unhesitatingly recommend Yeates to anyone contemplating a move, they are competetive and real value for the level of service provided.

Our only frustration is that we did not find Yeates years ago, it would have helped us avoid countless cowboys and amateurs.

Yeates will be our first choice in future for all our moving and storage requirements"
 
 
Team:
Sam & Olly
 
 
 


Review 3 Apr 2017
Recommended by customer in TQ9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.4311, -3.6918
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 part move as Yeates stored all our things for a year between homes. Moving from a 4 story house (with lots of books, stairs and furniture) to one with access restrictions in terms of the road.
Into store locally(we packed most)£750 out of store(including________
 
Cost: £1500

"Absolutely brilliant service! from Adams quoting and planning to the team who (despite a year between moves) were the same patient, charming and long suffering guys! nothing damaged during the move or whilst in storage in yeater wooden containers. We were amazed everything went so smoothly despite our access issues and very competitive price. "
 
 
 
 
Team:
Alex Scott Andy Adam Wend
 
 
 


Review 20 Mar 2017
Recommended by customer in BB22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 3-storey townhouse to 3-storey semi-detached. No particular issues. Distance about 12 miles.
 
Cost: £790

"We packed everything ourselves. Van was loaded the day before the move expect for last minute bits and furniture done on the day. In total it took about 3 hours and was efficiently done. Team was brilliant, very polite and personable."
 
 
 
 
Team:
Scott Joe Andy
 
 
 


Review 10 Mar 2017
Recommended by customer in DG40
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom semi-detached 1950's house moved to a 2 storey town house. Multiple stairs but removal men handled this very well. Newly carpeted and painted.
 
Cost: £1900
 
 
 
 


Review 28 Feb 2017
Recommended by customer in BS48
 My Age: 30 - 39 
 I'm: Male 
 I haven't used this business before 
51.4167, -2.7305
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed house to 2 bed bungalow tricky closed garden on old house.
 

"Service was excellent from initial quote visit to actual day.

Team packed the house in record time prior to move.

Already recommended to family. "
 
 
 
 
 
 


Review 28 Feb 2017
Recommended by customer in KY12
 My Age: up to 29 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0849, -3.5376
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All exceptionally polite, worked quickly. very friendly team
 
 
 
Team:
Dan Scott Paul Jason
 
 
 

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