Yeates Removals & Storage

10 Windmill Road, Kenn
Clevedon
Somerset
BS21 6RS

51.4213, -2.8484

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
922 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 922 reviews since 2007
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very professional removal men took care of possessions and looked after my elderly mother very well would recommend them. "   more
 
" Staff were extremely obliging, polite and helpful."   more
 
" The return visit to adjust the level ect of the Dining Room Dresser / Sideboard / Display Cabinet was most welcome and seemingly well done. "   more
 
" Team of 3 men Alex, Jack and Scott. Excellent worked like trojans. Very helpful, polite Plumbed in washing machine, successfully. Very efficient and quickly done. And Wendy in the Clevedon offi...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 14
boxes 19
brilliant 33
care 24
careful 22
certainly 19
cheerful 27
courteous 47
crew 41
definitely 26
delivery 22
easy 19
efficient 100
Excellent 171
experience 22
extremely 48
fantastic 24
friendly 116
friends 20
furniture 23
good 68
Great 49
happy 39
hard 43
helpful 165
highly 49
impressed 24
packing 33
pleasant 27
pleased 46
polite 99
professional 100
quick 23
really 27
recommend 115
recommended 25
removal 54
removals 19
Rich 19
service 208
smoothly 23
storage 26
stress 29
stressful 35
team 93
thank 58
thanks 33
trouble 36
Yeates 119
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 26 Oct 2017
Recommended by customer in BS48
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4259, -2.7500
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very professional removal men took care of possessions and looked after my elderly mother very well would recommend them. "
 
 
 
 
Team:
Scott Ale
 
 
 


Review 19 Sep 2017
Recommended by customer in BS21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.4454, -2.8458
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Cost: £650

"Staff were extremely obliging, polite and helpful."
 
 
 
 
Team:
Alex Sam Andy
 
 
 


Review 29 Aug 2017
Recommended by customer in BS20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4922, -2.7564
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contents of 1 bed flat.
 
Cost: £528
 
 
Team:
Alex Sam
 
 
 


Review 24 Aug 2017
Recommended by customer in BS21
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.4388, -2.8603
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stressful from our point of view. Cool, calm and relaxed by Yeates.
 
Cost: £1500

"The return visit to adjust the level ect of the Dining Room Dresser / Sideboard / Display Cabinet was most welcome and seemingly well done. "
 
 
 
 
Team:
Wendy Dan Paul Sam Geoff
 
 
 


Review 17 Aug 2017
Recommended by customer in BS49
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3874, -2.8261
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move within Yatton, North Somerset to a smaller house.
 

"Team of 3 men Alex, Jack and Scott.
Excellent worked like trojans.
Very helpful, polite
Plumbed in washing machine, successfully.

Very efficient and quickly done.
And Wendy in the Clevedon office extremely helpful prior to move. Great service.
"
 
 
 
 
Team:
Alex Scott Jack
 
 
 


Review 16 Aug 2017
Recommended by customer in N12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.6236, -0.1783
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very difficult delivery condition very narrow entrance.
 
Cost: £600
 
 
 
 


Review 8 Aug 2017
Recommended by customer in CF14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5290, -3.1858
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 2 bedroom house in Yatton to 2 bedroom apartment in Cardiff.
 
Cost: £780

"Everything was done very efficiently and quietly. All staff very polite and helpful."
 
 
 
 
Team:
Andy
 
 
 


Review 14 Jul 2017
Recommended by customer in BS21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4407, -2.8459
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Problems with the first buyer in a charge of meant that the keys weren't released to us until 18.30. Nevertheless, despite the long delay, the team had satisfactorily unloaded and stowed away all of our belongings as instructed by 18.30. An excellent Job.
 
Cost: £708

"Throughly recommend the service provided. "
 
 
 
 
 
 


Review 29 Jun 2017
Recommended by customer in BS20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.4874, -2.7563
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bedroom top floor flat into house 1 mile away. No challenges-they made it all look effortless-well except heat wave.
 
Cost: £1056

"Yeates team could not have been any better.They were incredible. Polite, friendly, no hassle. They made a potentially stressful move so easy. Would highly recommend."
 
 
 
 
 
 


Review 25 Apr 2017
Recommended by customer in RG27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2687, -1.0133
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yeates were professional and attentive throughout the whole moving process.
 
Cost: £800
 

"We have used many so called professionals over many moves and would rate the service provided by Yeates as exemplary from start to finish.

We would unhesitatingly recommend Yeates to anyone contemplating a move, they are competetive and real value for the level of service provided.

Our only frustration is that we did not find Yeates years ago, it would have helped us avoid countless cowboys and amateurs.

Yeates will be our first choice in future for all our moving and storage requirements"
 
 
Team:
Sam & Olly
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1