Squab Group

Squab Hall, Harbury Lane Bishops Tachbrook
Leamington Spa
Warwickshire
CV33 9QB

52.2540, -1.5282

Removers / Removals

Listed under:  Removers / Removal Companies
99% recommended: 9.6/10
776 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 776 reviews since 2007
 
 
 
Packing & Handling
9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery
9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service
9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value
9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very impressed. Previously moved with Harrow green but found Squab to be superior in customer service."   more
 
" We used the packing service which was excellent and meant we could relax and leave everything to them. The removers who arrived couldn't have provided a better service, polite and friendly, and ...."   more
 
" The whole team at Squab are the most focused and professional organisation. I have encountered in over 50 years in public practice as a chartered accountant. A brilliant team,brilliantly directed!"   more
 
" First class service! Particular thank you to John Ohite and Mick."   more
 
About Us


Squab Group is a family run removals business.

We pride ourselves in the professionalism of the service we offer you whilst maintaining a high level of customer service due to our family run approach.

We can offer you local, national or international removals as well as providing high quality storage facilties at our depot in Warwickshire.

We look forward to hearing from you.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 86%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 21
arrived 28
belongings 22
best 17
better 18
boxes 28
brilliant 38
Britannia 45
care 40
careful 30
certainly 16
class 21
courteous 62
Crew 39
damage 18
definitely 33
easy 16
efficient 92
efficiently 20
excellent 167
experience 25
extremely 50
fantastic 40
fault 18
free 25
friendly 111
friends 23
furniture 22
good 79
great 55
H 45
happy 47
hard 42
helped 16
helpful 132
highly 40
packing 48
pleased 36
polite 96
professional 98
really 32
recommend 116
removal 89
service 227
Squab 145
stress 43
stressful 38
team 115
thank 56
Thanks 35
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 26 May 2016
Recommended by customer in CV47
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2493, -1.3866
Cost: £980
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Very smooth move. Friendly movers-very polite-no unnecessary delays. Storage for 2.5 weeks was excellent.
 

"Very impressed. Previously moved with Harrow green but found Squab to be superior in customer service."
 
 
 
 
 
 


Review 24 May 2016
Recommended by customer in CV31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.2622, -1.5344
Cost: £1400
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Squab recently moved my partner and me from Kenilworth to Leamington Spa, we used their packing service.

" We used the packing service which was excellent and meant we could relax and leave everything to them.

The removers who arrived couldn't have provided a better service, polite and friendly, and not getting exasperated when we arrived at our new home and dithered about where things would go. I would use them again without hesitation. "
 
 
 
 


Review 19 May 2016
Recommended by customer in TQ13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.5849, -3.6316
Cost: £2214
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Country to Chudleigh Knighton.
 

"The whole team at Squab are the most focused and professional organisation. I have encountered in over 50 years in public practice as a chartered accountant. A brilliant team,brilliantly directed!"
 
 
 
 
 
 


Review 6 May 2016
Recommended by customer in CT15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.1535, 1.3853
Cost: £3500
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from Warwickshire to Kent.
 

"First class service! Particular thank you to John Ohite and Mick."
 
 
 
 
 
 


Review 3 May 2016
Recommended by customer in CV32
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.2908, -1.5244
Cost: £486
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
It was a fairly easy move for the guys. It was a small van load and I had put it all in easy to reach places. The moving in at the other end was slightly more challenging, as you had to go up a flight of stairs. They did it well and put it all where I wanted it.
 

"Very happy with my choice of squat. The two guys were very friendly and did an excellent efficient job. I have recommended them to all my work colleagues who are moving. "
 
 
 
 
 
 


Review 28 Apr 2016
Recommended by customer in SN8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4165, -1.7219
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Due to council activity access to the pick up property was restricted to a smaller van which had to make 2 trips to the large removal van together long journey.
 

"The move went well squab staff were very competant and answered our quaries well."
 
 
 
 
 
 


Review 26 Apr 2016
Recommended by customer in LE67
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6912, -1.3905
Cost: £2700
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Contents of sprawling five bedroom house 100 units to small bungalow. Packing the boxes was the challenge.
 

"A challenge met with great skill and efficiency and with a very cheerful courtesy which made a very difficult, tiring day - we are both elderly - bearable. "
 
 
 
 
 
 


Review 25 Apr 2016
Not Recommended by customer in B95
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.2890, -1.7803
 
Satisfaction Ratings
 
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 0/10
The staff were presentable punctual and polite
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Never will I ever use or recommend this company .

" Unfortunately I had to change the date of the removal, (plus storage ). It was only moving the date a week later. There was no discussion at all about a change of date , I was told , rather rudely, that I would lose my deposit, and as I had paid in full the remainder you be credited to my card. It was done .
I found another company to move me, plus storage , for nearly £300 cheaper. My deposit I lost was about £250 , so if you had changed my date, or even discussed it , you would have been better off, not only did you lose the removal fee, you had no storage which would have been for about 6 months , plus removal out of storage , but as I am a local person , you now have one VERY unhappy customer , not good , Next time someone has to change a date, have a think, and see if you can not help. Word of mouth from a local is worth a lot. I saved money by you being so rude and unhelpful , I also found another company which were lovely to deal with, let's hope your next customer comes off as well I did. "
 
 
 
   Business Reply:

Our sincere apologies that you feel your dealings with Squab were below the high standards our customers can normally expect.

Unfortunately, like most removal companies, we have to have a cancellation policy in place due to the nature of the market place within which we operate.

Our understanding at the time of cancelling (2 days before your move date) was that you hadnít got a new set of dates. If you had then I can only apologise for the mis-understanding.

At the time you advised us that you werenít using our companies services, we refunded you 70% of the moving charges, as per our terms and conditions and at this stage no further dates were mentioned.

We can only express regret that you feel our services didnít match up to our track record of high level of customer service and thank you for providing us with your feedback.
 


Review 25 Apr 2016
Recommended by customer in CV21
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3728, -1.2566
Cost: £545
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was stress free due to the professional organisation skills of everyone involved, from the initial survey to the final unloading.
 

"I found everyone involved in making my move very helpful, courteous, considerate and pleasant. I would not hesitate in recommending Squab to friends."
 
 
 
 
 
 


Review 18 Apr 2016
Recommended by customer in PA44
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.7917, -6.2956
Cost: £7880
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A move from a four bedroom house with loft, garage, garden office, sheds and workshop to a house 420 miles and a 2 hr plus ferry crossing away to the Southern Hebrides. Lots and lots of stuff having been resident in same house for 26 yrs!!
 

"Brilliant from start to finish. Very professional assessment by estimator. Any questions fully answered by Squab staff. Actual removal men were fantastic. Always on time. Kept us informed of what they would be doing and all concerned worked so hard. I cannot sing their praises enough. Everything far exceeded my expectations. Absolutely superb."
 
 
 
 
 
 


Review 14 Apr 2016
Recommended by customer in NN6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.3152, -1.1177
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Excellent initial quote and requote as had reduced load. Packers were patient methodical and fragile pack was excellent
 

"Great team, worked with us to clean house and allow us to section crates for long term and short term store in case moving to rented."
 
 
 
 
 
 


Review 5 Apr 2016
Recommended by customer in B80
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.2804, -1.8363
Cost: £5000
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Large and complicated move from rented/storage to part-renovated project. Many items stored in barns and pre-packed or part packed.
 

"Very impressed by the Squab service - our fourth by move in 7 years and one of the most impressive companies and teams by far!"
 
 
 
 
 
 


Review 21 Mar 2016
Recommended by customer in BS20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4726, -2.7758
Cost: £1275
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Long distance move (10 miles) with day 1 fragile pack day 2 house to house move (day 3 return of lorry), narrow porch Ė well maneuvered by removal men.
 

"Very pleased with all aspects of service. Highly professional and competent and good value."
 
 
 
 
 
 


Review 16 Mar 2016
Recommended by customer in CV5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.3974, -1.5453
Cost: £1200
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Team were very diligent and professional.
 

"Great service!"
 
 
 
 
 
 


Review 4 Mar 2016
Recommended by customer in TQ2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
50.4924, -3.5616
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Long distance and hot tub.
 

"Everything went as expected. Jason and Chris were great, very helpful and cheerful."
 
 
 
 
 
 


Review 19 Feb 2016
Recommended by customer in LV47
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
0, 0
Cost: £821
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Packing and moving the contents of a two bedroom house. New house was about 10 miles from old house.
 
 
 
 
 


Review 12 Feb 2016
Recommended by customer in DL13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
54.7282, -1.8867
Cost: £3000
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was 200 miles, 4 day exercise in the run up to Christine house has narrow defects stairs and we moved from a 4 bed to a 2 1/2 bed house. The house contents took 1 van and the garden a similar sized trailer.
 

"Squab provided a great, supportive team from quote, through booking to the actual move. They were friendly, courteous, careful, helpful and nothing was too much trouble. No damage!"
 
 
 
 
 
 


Review 26 Jan 2016
Recommended by customer in CV32
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.3053, -1.5224
Cost: £1500
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from 4 bedroomed house to a smaller chalet bungalow.
 

"Day 1 - Mick and Chris arrived promptly and worked all day, packing up all of the contents. Day 2 - Mick, Chris and Atkins arrived promptly and load up the contents. In the afternoon, after the collection of the keys to instruction, all contents were unloaded without any fuss. They were efficient patient and courteous throughout the process. "
 
 
 
 
 
 


Review 31 Dec 2015
Recommended by customer in CV34
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.2804, -1.5875
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 8 Dec 2015
Recommended by customer in CV31
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.274692, -1.530435
Cost: £1200
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From Canary Wharf 2 N1 floor to L/S/, 3rd floor.
 
 
 
 
 

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