Jarretts Removals

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

52.6383, 1.2690

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
398 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 398 reviews since 2010
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good lads. Very helpful."   more
 
" Team were very professional and prompt on the moving day."   more
 
" All 100% ok up to the actual day after delivery had taken place. The men had been extremely, polite, helpful and professional. However when we opened up most cases were mixed categories and not as w...."   more
 
" Everything was done very well but we had told them, that the fan/drier was to be taken from the garage, But the freezer was to be left for the incomers. Found later that it had been brought. Perhaps...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
Arrived 12
best 9
boxes 12
brilliant 17
care 20
careful 10
certainly 9
cheerful 13
Chris 11
class 8
courteous 24
crew 9
definitely 17
difficult 13
easy 9
efficient 45
efficiently 11
Excellent 85
expected 8
experience 17
extremely 27
Fantastic 13
fault 8
free 10
friendly 62
friends 10
furniture 15
Good 53
great 31
guys 15
happy 23
hard 42
helped 9
helpful 78
Jarretts 51
pleased 23
polite 46
professional 48
property 16
Really 18
recommend 54
removal 45
service 103
smoothly 19
stress 22
stressful 18
Team 49
Thank 31
working 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jan 2018
Recommended by customer in NN3
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.269489, -0.837853
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good lads. Very helpful."
 
 
 
 
Team:
Matt Aron Andy
 
 
 


Review 8 Jan 2018
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.7075, 1.2368
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing to bungalow house, but team were very helpful and quick.
 
Cost: £1100

"Team were very professional and prompt on the moving day."
 
 
 
 
 
 


Review 4 Jan 2018
Recommended by customer in NR23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.9560, 0.8537
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
i collection point, but a split delivery the same day to a store enroute to main permanent house.
 
Cost: £1404

"All 100% ok up to the actual day after delivery had taken place.
The men had been extremely, polite, helpful and professional.
However when we opened up most cases were mixed categories and not as we had prepared them. On some occasions destination rooms were mixed with other rooms and taking a lot long than predicted to unpack in the correct room in the new home."
 
 
 
 
Team:
Matt Derek Martin Harry
 
 
 


Review 2 Jan 2018
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.6692, 0.9421
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1172

"Everything was done very well but we had told them, that the fan/drier was to be taken from the garage, But the freezer was to be left for the incomers. Found later that it had been brought. Perhaps our instructions were misheard"
 
 
 
 
 
 


Review 13 Dec 2017
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.574316, 1.125049
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moved on a cold, windy, snowy day but this didn't impact on the efficiency of the team. Everything went according to plan.
 

"The team were polite, friendly and good humored. They were careful and respectful of our belongings. All in all a brilliant job. We would recommend Jarretts Removals to anyone moving home. Thank you."
 
 
 
 
Team:
Martin Paul
 
 
 


Review 11 Dec 2017
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.5666, 1.3006
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
In terms of packing and handling, very quick, professional and very hard working.
Excellent services.
 
Cost: £1212

"See above. Excellent service."
 
 
 
 
Team:
Ervin Hayden Chris
 
 
 


Review 7 Dec 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6545, 1.2960
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Involved 3 moves,
1) Possessions into storage.
2) Moving those possessions into property at a later date.
3) Moving possessions from a second property into that house on the same day.
 
Cost: £1650

"All moves completed efficiently.


"
 
 
 
 
 
 


Review 23 Nov 2017
Recommended by customer in NR20
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6779, 0.9677
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from bungalow to house. Lots of bulky gym equipments and garden ornaments.
 

"Moving went very smoothly. Rooms were cleared quickly and methodically. Had used Jarrett's previously and was very pleased with the service on both occasions. "
 
 
 
 
Team:
Matt Martin
 
 
 


Review 14 Nov 2017
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6896, 1.2811
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving into a house that was still being build at the end of a dead end, narrow lane. Drivers were considerate and careful.
 

"This 2 day more was one of the best experiences. We were moving into a house we have been building for 18 months. It was an exciting culmination of a lot of hard work. The atmosphere created by Snellings was dynamic and positive. Duncan Snelling encouraged a good team cameraderie.

It was just a wonderful 2 day experience. "
 
 
 
 
Team:
Duncan Derek
 
 
 


Review 13 Oct 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6475, 1.2494
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From apartment to store, included Piano and complicated wardrobe. Did an amazing job.
Approx Do not have detail to hand.


 
Cost: £1240

"Excellent service in every respect.

"
 
 
 
 
Team:
Matt Harry Danny Glenn
 
 
 

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