Jarretts Removals

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

52.6383, 1.2690

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
389 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 389 reviews since 2010
 
 
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service in every respect. "   more
 
" Excellent move, great team, and careful packers. Very pleased. "   more
 
" Very friendly and courteous staff. All worked extremely hard and nothing was too much trouble. Move completed in good time both days."   more
 
" I was very stressed by the wage moving process! but all the gentleman were so professional and reassuring the packing day went so easily and quickly, as did the actual move. I feel they went above and...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
Arrived 12
Best 8
boxes 12
brilliant 16
care 20
careful 9
certainly 9
cheerful 13
Chris 11
class 8
courteous 24
crew 9
definitely 17
difficult 13
Easy 9
efficient 45
efficiently 10
Excellent 84
expected 8
experience 16
extremely 26
fantastic 13
fault 8
free 10
friendly 61
friends 10
furniture 15
good 50
great 31
guys 15
happy 23
hard 41
helped 9
helpful 76
Jarretts 49
pleased 22
polite 44
professional 46
property 16
really 18
recommend 53
removal 45
service 101
smoothly 18
stress 22
stressful 18
team 46
Thank 30
working 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Oct 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6475, 1.2494
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From apartment to store, included Piano and complicated wardrobe. Did an amazing job.
Approx Do not have detail to hand.


 
Cost: £1240

"Excellent service in every respect.

"
 
 
 
 
Team:
Matt Harry Danny Glenn
 
 
 


Review 5 Oct 2017
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6992, 1.6332
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1535

"Excellent move, great team, and careful packers.
Very pleased. "
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in SE18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.492041, 0.095307
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from city center Norwich, 3 storey Townhouse to 18th floor Apartment in London crossing Thames. Exclusive use of lift.
 
Cost: £1706

"Very friendly and courteous staff. All worked extremely hard and nothing was too much trouble. Move completed in good time both days."
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.6296, 1.2846
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a maisonette to a second floor flat-the lift was not allowed so there were a lot of stairs.
 
Cost: £800

"I was very stressed by the wage moving process! but all the gentleman were so professional and reassuring the packing day went so easily and quickly, as did the actual move. I feel they went above and beyond was I expected in making up the bed and connecting my TV ( which i would never have managed) I was delighted and want to thanks all concerned. (I only wish there was an unpacking service too!!)"
 
 
 
 
 
 


Review 26 Sep 2017
Recommended by customer in LD8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.2703, -3.0131
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house is supposed to be a stressful experience, but our move was the complete opposite. Matt and Dave couldn't have been more accommodating, careful and personable. It was a long distance and the humor didn't wain.
 
Cost: £1580

"We were absolutely delighted with service we received from Jarrett and would highly recommend the company to friends and family. Thank you Matt, thank you Dave - you were stars! ( They couldn't do enough for us ) This is the second time I have used Jarrett's and I am so glad I went back. "
 
 
 
 
Team:
Matt Dave
 
 
 


Review 25 Sep 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.7922, 1.2420
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived on time all 3 introduced themselves. They enjoyed their work and had good banter. Kept drinks and food for them. The completed move well and helped instal thing at the new property.
 
Cost: £596

"The 3 workers are a credit to Jarretts very happy with their contribution."
 
 
 
 
Team:
Andy Pau
 
 
 


Review 11 Sep 2017
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.9103, 1.0989
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Down sizing. Therefore, lots of boxes to be stacked and rooms in new property. 3 door wardrobe had to be dismantled and resassembled.
 
Cost: £1500

"It was well packed. Great care with moving fragile things. "
 
 
 
 
 
 


Review 6 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4786, -2.9542
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was long distance involving an overnight stop. The timescale was 4 days for us and 5 days for the team
Challenges: antique chandelier, Inlaid furniture, Horse's skull, Grandfather clock.
Jarretts started packing a day earlier than was originally planned which was a great help because it meant we were able to leave early on the final day for the long journey.
 
Cost: £2576

"Our team (Matt and Derelk) was fantastic. They were very Skillful and efficient at packing. They made sure we understood exactly what was happening
and we were happy with everything. They were always considering our welfare and journey as well as their job. They had a good sense of humour and their cheerfulness helped us to a relax. They could not have done anything more to make the whole experience successful and pleasant. Everything was unloaded into the correct rooms on arrival at the new house. We have not been able to get an electrician to hang the Chandelier yet and we cannot lift it out of its box because it is so heavy - but it looks well packed. Many thanks to all involved with our move. "
 
 
 
 
Team:
Matt Dere
 
 
 


Review 4 Sep 2017
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6867, 1.1923
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 200 yr old cottage loads of China and stuff having been there 33 years to modern bungalow-124 boxes! Garden ornaments and equipment needed own lorry.
 
Cost: £1800

"Absolutely excellent. Our team worked non-stop packing everything carefully and full of good humor. Virtually took the stress out of moving. Would not hesitate to Recommend and have done so already."
 
 
 
 
Team:
Matt Derek John Leon
 
 
 


Review 31 Aug 2017
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6399, 1.3538
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All goods packed in 2 1/2 hrs. A wait of roughly 3 hrs for goods to be unpacked at new address.
Fridge/Freezer forgotten but resolved as sold to new owners of property.
 
Cost: £574

"Move went smoothly a bit of pressure applied to contact solicitor to see when money released.
One criticism- On a stressful day I was surprised that Jarretts required payment there and then and annoyed that I incurred a credit card charge. If I had know this was going to happen. I would have made sure there were enough funds to pay by debit card. "
 
 
 
 
 
 

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