Jarretts Removals

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

52.6383, 1.2690

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
393 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 393 reviews since 2010
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All moves completed efficiently. "   more
 
" Moving went very smoothly. Rooms were cleared quickly and methodically. Had used Jarrett's previously and was very pleased with the service on both occasions. "   more
 
" This 2 day more was one of the best experiences. We were moving into a house we have been building for 18 months. It was an exciting culmination of a lot of hard work. The atmosphere created by Snelli...."   more
 
" Excellent service in every respect. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
Arrived 12
best 9
boxes 12
brilliant 16
care 20
careful 9
certainly 9
cheerful 13
Chris 11
class 8
courteous 24
crew 9
definitely 17
difficult 13
easy 9
efficient 45
efficiently 11
Excellent 84
expected 8
experience 17
extremely 26
fantastic 13
fault 8
free 10
friendly 61
friends 10
furniture 15
good 51
great 31
guys 15
happy 23
hard 42
helped 9
helpful 76
Jarretts 50
pleased 23
polite 44
professional 46
property 16
Really 18
recommend 53
Removal 45
service 102
smoothly 19
stress 22
stressful 18
team 47
Thank 30
working 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Dec 2017
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.5666, 1.3006
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1212
 
 
Team:
Ervin Hayden Chris
 
 
 


Review 7 Dec 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6545, 1.2960
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Involved 3 moves,
1) Possessions into storage.
2) Moving those possessions into property at a later date.
3) Moving possessions from a second property into that house on the same day.
 
Cost: £1650

"All moves completed efficiently.


"
 
 
 
 
 
 


Review 23 Nov 2017
Recommended by customer in NR20
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6779, 0.9677
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from bungalow to house. Lots of bulky gym equipments and garden ornaments.
 

"Moving went very smoothly. Rooms were cleared quickly and methodically. Had used Jarrett's previously and was very pleased with the service on both occasions. "
 
 
 
 
Team:
Matt Martin
 
 
 


Review 14 Nov 2017
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6896, 1.2811
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving into a house that was still being build at the end of a dead end, narrow lane. Drivers were considerate and careful.
 

"This 2 day more was one of the best experiences. We were moving into a house we have been building for 18 months. It was an exciting culmination of a lot of hard work. The atmosphere created by Snellings was dynamic and positive. Duncan Snelling encouraged a good team cameraderie.

It was just a wonderful 2 day experience. "
 
 
 
 
Team:
Duncan Derek
 
 
 


Review 13 Oct 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6475, 1.2494
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From apartment to store, included Piano and complicated wardrobe. Did an amazing job.
Approx Do not have detail to hand.


 
Cost: £1240

"Excellent service in every respect.

"
 
 
 
 
Team:
Matt Harry Danny Glenn
 
 
 


Review 5 Oct 2017
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6992, 1.6332
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1535

"Excellent move, great team, and careful packers.
Very pleased. "
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in SE18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.492041, 0.095307
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from city center Norwich, 3 storey Townhouse to 18th floor Apartment in London crossing Thames. Exclusive use of lift.
 
Cost: £1706

"Very friendly and courteous staff. All worked extremely hard and nothing was too much trouble. Move completed in good time both days."
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.6296, 1.2846
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a maisonette to a second floor flat-the lift was not allowed so there were a lot of stairs.
 
Cost: £800

"I was very stressed by the wage moving process! but all the gentleman were so professional and reassuring the packing day went so easily and quickly, as did the actual move. I feel they went above and beyond was I expected in making up the bed and connecting my TV ( which i would never have managed) I was delighted and want to thanks all concerned. (I only wish there was an unpacking service too!!)"
 
 
 
 
 
 


Review 26 Sep 2017
Recommended by customer in LD8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.2703, -3.0131
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house is supposed to be a stressful experience, but our move was the complete opposite. Matt and Dave couldn't have been more accommodating, careful and personable. It was a long distance and the humor didn't wain.
 
Cost: £1580

"We were absolutely delighted with service we received from Jarrett and would highly recommend the company to friends and family. Thank you Matt, thank you Dave - you were stars! ( They couldn't do enough for us ) This is the second time I have used Jarrett's and I am so glad I went back. "
 
 
 
 
Team:
Matt Dave
 
 
 


Review 25 Sep 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.7922, 1.2420
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived on time all 3 introduced themselves. They enjoyed their work and had good banter. Kept drinks and food for them. The completed move well and helped instal thing at the new property.
 
Cost: £596

"The 3 workers are a credit to Jarretts very happy with their contribution."
 
 
 
 
Team:
Andy Pau
 
 
 

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