Plymouth Removers Ltd

67-69 St. Modwen Road, Marsh Mills Industrial Estate
Plymouth
Devon
PL6 8LH

50.3959, -4.0902

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
778 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 778 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team of Kevin, Josh and Darren arrived in Wimbledon having driver from Plymouth and barely took a breathe before starting to load up all our worldly goods from the top of a 3 storey house on the h...."   more
 
" So happy, very hardworking polite and efficient. Will definitely recommend them without a doubt."   more
 
" I had such a lovely removal experience with the two guys big pete and little pete. It was a nice touch as they were father and son, they were courteous and pleasant at all time and i couldn't be anymo...."   more
 
" Plymouth removers provided a very reassuring service in what is always a stressful time when moving. This made our move much easier and the team were very friendly and approachable. Nothing was too mu...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 17
arrived 34
belongings 16
boxes 28
brilliant 26
c 48
care 34
careful 19
cheerful 35
courteous 50
crew 29
definitely 20
delivery 23
difficult 16
easy 17
efficient 112
efficiently 18
excellent 153
experience 21
Fantastic 24
finish 17
free 16
friendly 117
friends 16
furniture 30
good 71
Great 62
guys 30
happy 31
hard 71
help 20
helpful 153
highly 30
impressed 24
packing 35
pleased 38
Plymouth 110
polite 107
professional 111
really 38
recommend 103
removal 77
Removers 104
service 173
stressful 33
team 93
thank 57
thanks 32
trouble 37
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Sep 2017
Recommended by customer in TQ6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.3826, -3.6012
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved Out on the hottest day of the year from Wimbledon to storage in Plymouth. Then from Plymouth to Dittisham, all aspects of move work handled brilliantly.
 
Cost: £5492

"The team of Kevin, Josh and Darren arrived in Wimbledon having driver from Plymouth and barely took a breathe before starting to load up all our worldly goods from the top of a 3 storey house on the hottest two days of the year. They worked with polite efficiency, and were very grateful for our offer of showers after two full days and then sleeping in the van and lorry. They were absolute stars.
All our good went into storage then 2 1/2 months later, they were delivered over two days of decanting into a smaller van from a lorry before the village by Steve and his team. All very well done thank you. "
 
 
 
 
Team:
Kevin Josh Darren
 
 
 


Review 22 Aug 2017
Recommended by customer in PL9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
50.3627, -4.1000
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Really good, removal, nothing was to much, they even moved my dresser as it did not fit in the original space, stayed until we where happy with were it was positioned.
 
Cost: £625

"So happy, very hardworking polite and efficient. Will definitely recommend them without a doubt."
 
 
 
 
Team:
Mark Eddie
 
 
 


Review 15 Aug 2017
Recommended by customer in TQ10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
50.4123, -3.8576
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys had a challenging move with restricted access, but they did not complain once.
 
Cost: £1195

"I had such a lovely removal experience with the two guys big pete and little pete. It was a nice touch as they were father and son, they were courteous and pleasant at all time and i couldn't be anymore grateful.
Many thanks."
 
 
 
 
Team:
Big Pete Little Pete
 
 
 


Review 4 Jul 2017
Recommended by customer in PL20
50.5094, -4.1025
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Plymouth to Horrabridge.
 

"Plymouth removers provided a very reassuring service in what is always a stressful time when moving. This made our move much easier and the team were very friendly and approachable. Nothing was too much bother for them; excellent service! "
 
 
 
 
 
 


Review 29 Jun 2017
Recommended by customer in PL2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.3969, -4.1489
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move from a maisonette to an end of terrace house 4 miles away.
 
Cost: £600

"Everything arrived safely except for a coffee peculator which could have been on a packing error on our part and a scratch on our new washing machine. "
 
 
 
 
 
 


Review 27 Jun 2017
No Recommendation by customer in EX16
50.919069, -3.473287
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Unfortunately, we were told by Groff an admin that the team would arrive at 8 but didn't actually arrive until 9.50 although when I had left 2 messages, I did then realise a call to say they were strict.
One guy was particularly good (Aidax) but the lorry driver less so and although pleasant generally did not seems experienced enough with handling the lorry or carrying furniture but understand he was new. was disappointed that Geoff did not include the king-size protector mattress were in the order or protective cover. They are covered in the container as the guys came without."
 
 
 
 
 
 


Review 19 Jun 2017
Recommended by customer in PL3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.3897, -4.1373
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed terrace large double wardrobe on front floor removed expertly without damage.
Awkward treadmill removed.
 
Cost: £900

"-Tuned up early
-Courteous and polite
-Very efficient in getting the job done
-Would use your company again without hesitation. "
 
 
 
 
 
 


Review 16 Jun 2017
Recommended by customer in PL1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.3778, -4.1666
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat is on 2nd floor with lift out of order! Only only one item of furniture was too big to manage. Aberystwyth to Plymouth is a long journey.
 

"Staff were most helpful and polite and everything went really smoothly.

"
 
 
 
 
 
 


Review 14 Jun 2017
Recommended by customer in PL7
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
50.3948, -4.0612
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removers arrived on time and were kind and courteous throughout.
The girls in the office were very understanding when the move date fluctuated, packing was excellent, removal to the new house was excellent.
 
Cost: £595

"Plymouth removes made my move as easy as possible.
I paid extra for the full packing service and it was worth every penny.
From start to finish it was first class.
I would definitely move with them again, if I ever decided to go.
Great service in the office to the practical moving experience well done!"
 
 
 
 
Team:
Darren Plus 3
 
 
 


Review 14 Jun 2017
Recommended by customer in EX4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7370, -3.5193
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Storey house to bungalow. Pouring rain all day.
 
Cost: £855

"Very efficient. Polite. Worked really hard all day - we were impressed."
 
 
 
 
Team:
Leroy
 
 
 


Review 12 Jun 2017
Recommended by customer in PL7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.3950, -4.0704
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £595
 
 
Team:
Mike Aidan Rob
 
 
 


Review 12 Jun 2017
Recommended by customer in PA4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.878047, -4.450979
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straight forward.
 
Cost: £1345

"Good service overall. "
 
 
 
 
Team:
Mike
 
 
 


Review 9 Jun 2017
Recommended by customer in CM2
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.7011, 0.4803
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move but a considerable distance.
 
Cost: £1681

"An excellent service from quotation to delivery in our new house.
Thank you."
 
 
 
 
Team:
Lee Eddie
 
 
 


Review 1 Jun 2017
Recommended by customer in BA2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3563, -2.3673
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sofa was almost too big for new property but team managed (without damage) to fit in.
Car parking as both properties on access roads but team handled this well.
 
Cost: £1295

"Overall very happy with the move. The team were calm, communicative and helpful. Very impressed with speed of packing.
No breakages on arrival.
"
 
 
 
 
Team:
Leroy Ed
 
 
 


Review 30 May 2017
Recommended by customer in PL27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4787, -4.8402
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenging move at both ends- ace handled well.
 
Cost: £1914

"Aider-excellent-all three days-supporting staff also cheerful and helpful.
Excellent service."
 
 
 
 
 
 


Review 29 May 2017
Recommended by customer in PL9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.3607, -4.0969
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed house moving to 3 bed house. On street parking only - difficult for the lorry but managed will care by the driver.
Awkward steps into the house but the removers handled them amazingly.
 
Cost: £480

"The removal team were excellent, I couldn't fault them. They were prompt, efficient, friendly, polite and made the whole process seem easy and stress free. I was amazed how smoothly the move went and it was all thanks to the removal team. Booking the move and recovering the quote was also great. This company clearly values customers service. "
 
 
 
 
Team:
Lee Roy Adrian Rob
 
 
 


Review 16 May 2017
Recommended by customer in PL3
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.3938, -4.1406
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Bed house into a 2.5 bed house they did so well.
 
 
 
 
 


Review 12 May 2017
Recommended by customer in PL11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.3760, -4.2039
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service.
All went very well. Would not hesitate to recommend Plymouth removers again. "
 
 
 
 
Team:
Eddie Lee
 
 
 


Review 8 May 2017
Recommended by customer in EX5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8204, -3.4795
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Kevin Aidan R
 
 
 


Review 4 May 2017
Recommended by customer in PL4
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: Over 10 years 
50.3679, -4.1195
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation Bham->Plymouth. Used Ply Co so they bought packing boxes, hanging ward robes etc. Our furniture was going into storage for a week.
We had large lorry. We had used Ply Removers previously and been very satisfied.
 
Cost: £2003

"Eddie and Leroy came on first (Bham) leg. Really excellent especially as we needed to pack at same time! Nothing too much trouble. Once we arrived to our destination we requested same guy. On delivery day Eddie was available and came with two other, sorry cannot recall names, but they were pleasant. It was stressful move as new property filthy, smelly and not as we hoped Eddie was brilliant to be honest, cheering us up, working out how to get very large wardrobes in."
 
 
 
 
Team:
Eddie Lero
 
 
 

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