Osbornes Removals & Storage Ltd

Remco House, Brook Street, Wharf Road
SALE
Cheshire
M33 2AF
53.4255, -2.3160

Removers

www.osbornesremovals.co.uk

debbie@osbornesremovals.co.uk

0161 236 0358

0161 969 9879

Listed under: Removers - Commercial, Removers - Domestic

97% recommended: 9.4/10
228 reviews since 2007

Satisfaction Ratings

Overall Rating		9.4/10

Packing & Handling		9.2/10

Collection & delivery		9.5/10

Service		9.6/10

Value		9.2/10



Code of Practice

Code of practice	75%

Description	99%

Loss or damage	77%

Claims timing	65%

Cancellation	77%

Protection options	76%

Claims procedure	59%

Claim handling	69%

Recent Reviews

" Items missing boxes were not counted when I rang & said there were items missing they could not produce an adequate explanation & said they would ring...." more

" Very professional, patient." more

" Moved into storage. Storage 4 months. Move to new property. Deborah and the team were fantastic. They worked hard with us parking and moving. Note – m...." more

" The removal men were excellent every friendly yet efficient and the move was stress free. One point: my conversations with the office had not been pas...." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: Osbornes Removals & Storage Ltd. Limited Company.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Review 21 Feb 2012 Recommended by customer business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £1080

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 20 Feb 2012 Recommended by customer in Preston, PR5 53.7167, -2.6346 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 13 Feb 2012 Not Recommended by customer in Altrincham, WA14 53.3925, -2.3738 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings

Overall Rating

5/10

Show All


Packing & Handling		5/10
The firm took care in packing and handling our property

Service		6/10
The staff were presentable punctual and polite

Value		4/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Claim handling

After the move, if you made any claim or complaint, was this handled courteously and promptly? please tick n/a if you did not make a complaint

Customer Review

"Items missing boxes were not counted when I rang & said there were items missing they could not produce an adequate explanation & said they would ring. I have still not heard from the company. Boxes put in wrong rooms. "

Business Reply:

The customer claims that they have not heard from us since the move, but our surveyor visited on several occasions to ensure all empty packaging was removed and our written response to their concerns is on file, dated just 8 days after the move, including the following extracts:

On completion of the loading, you asked our staff to help you locate the estate agents and our vehicle guided you to their office to collect the keys. We had an additional member of staff waiting at the new address to help with the unloading. When the unloading was complete, our staff asked you to check that vehicle was empty and you signed the sheet accordingly.

The following day you telephoned to say that you were missing a drawer handle and some alcohol. We returned your call to confirm that the handle had been loose and was therefore placed inside the drawer and that the alcohol had been packed from a cupboard in the dining room and placed in your new home.

If you have any queries, please do not hesitate to contact the office. We trust you are now settled into your new home and assure you of our continued attention.

Review 10 Feb 2012 Recommended by customer business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Very professional, patient."

Review 26 Jan 2012 Recommended by customer in Kilmacolm, PA13 55.8897, -4.6203 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £4037

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Claim handling

Yes

After the move, if you made any claim or complaint, was this handled courteously and promptly? please tick n/a if you did not make a complaint

Customer Review

"Moved into storage. Storage 4 months. Move to new property. Deborah and the team were fantastic. They worked hard with us parking and moving. Note – minor detail but printers are best kept upright. Sadly they leak in any other position. "

Review 7 Jan 2012 Recommended by customer in Altrincham, WA14 53.3885, -2.3671 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 6 Jan 2012 Recommended by customer in Frodsham, WA6 53.2960, -2.7177 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £475

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The removal men were excellent every friendly yet efficient and the move was stress free. One point: my conversations with the office had not been passed on to them. They also were unaware of what kind of property I was moving from & to which the surveyor had noted. More communication between various people."

Review 6 Jan 2012 Recommended by customer in Tenterden, TN30 51.0076, 0.7252 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £1850

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Very happy with the way the move was handled by Osbornes – would use them again."

Review 21 Dec 2011 Recommended by customer business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £400

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 16 Dec 2011 Recommended by customer in Stockport, SK6 53.3971, -2.0746 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £537

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"An exceptional service. Efficient, polite, helpful and very friendly. The three men worked like Trojans – nothing was too much trouble. We were very impressed."

Review 9 Dec 2011 Recommended by customer in Sale, M33 53.4212, -2.3193 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £750

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Incl the dismantling & reassembly of 3 large wardrobes.

"The men worked tirelessly all day and were a pleasure to deal with."

Review 30 Nov 2011 Recommended by customer 0, 0 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £1220

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"I have moved 8 times due to my work. This firm and this crew were far and away the best we have ever had. Head & shoulders above anyone else!"

Review 29 Nov 2011 Recommended by customer in Sale, M33 53.4185, -2.3168 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £474

Satisfaction Ratings

Overall Rating

7.5/10

Show All


Packing & Handling		5/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		8/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 22 Nov 2011 Recommended by customer in Stockport, SK4 53.4270, -2.1825 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent service. Removal men very helpful, packing service very good. Highly recommended."

Review 1 Nov 2011 Recommended by customer in Chester, CH2 53.1996, -2.8956 business Osbornes Removals & Storage Ltd http://www.referenceline.com/removers-in-sale-osbornesremovalsstorageltd-15193	Cost: £14001

Satisfaction Ratings

Overall Rating

4.8/10

Show All


Packing & Handling		4/10
The firm took care in packing and handling our property

Collection & delivery		5/10
Our property was collected and delivered as agreed

Service		5/10
The staff were presentable punctual and polite

Value		5/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes