Evans Moving Ltd

Unit 2 New Road Industrial Estate, New Road Hixon
Stafford
Staffordshire
ST18 0PJ

52.8317, -2.0044

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
270 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 270 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The guys who moved were brilliant. Very efficient, knowledgeable and friendly. They were excellent. No idea how they managed to get some of the big furniture out! really pleased and reveled by the ex...."   more
 
" Very happy. Would recommend."   more
 
" From the survey of our home in Lichfield when we were given very useful advice about packing , timing, handover of keys etc. to the actual move (which was delayed and had to be re-scheduled several ti...."   more
 
" Evans were brilliant from start to finish. No mistakes made. Really helpful as prebooking. Quote very competitive. Guy on the job took a lot of care, were very personable and very skilled. Most impres...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
arrived 9
belongings 6
best 6
boxes 14
brilliant 9
care 10
careful 8
Cheerful 8
Couldn’t 8
courteous 11
credit 6
crew 10
damage 9
definitely 6
easy 8
efficient 18
Evans 47
excellent 38
experience 6
extremely 15
family 6
fantastic 10
finish 7
free 7
friendly 35
friends 7
furniture 15
good 29
great 14
guys 12
happy 11
hard 20
helped 7
helpful 62
highly 13
lads 8
Mike 7
packing 6
pleased 15
polite 20
professional 30
recommend 36
removal 35
service 59
stress 12
stressful 12
team 26
Thank 20
trouble 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Sep 2017
Recommended by customer in GL20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9872, -2.1454
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very last minute. Exchanged on Monday to complete on the Thursday. Initially they didn't have a slot but rang us back after a cancellation. They were very helpful and friendly on the phone, Move was Lichfield and __ and stared packing van day before.
 
Cost: £1123

"The guys who moved were brilliant. Very efficient, knowledgeable and friendly. They were excellent. No idea how they managed to get some of the big furniture out! really pleased and reveled by the experience. Would highly recommend them.
"
 
 
 
 
 
 


Review 19 Sep 2017
Recommended by customer in ST17
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.7866, -2.0731
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful. Worked very hard. Did not try to cut corners. Nothing was too much trouble.
 

"Very happy. Would recommend."
 
 
 
 
 
 


Review 17 Sep 2017
Recommended by customer in WS15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8180, -1.8827
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two moves: Into store,out of store and storage costs.
 
Cost: £6238
 
 
 
 


Review 15 Sep 2017
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5388, 0.9312
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lichfield -Norfolk less 160 miles
Day 1 Packing and part loading van
Day 2 Remaining packing, loading, drive to Norfolk in poor weather conditions.
unloading at new house.
All done to schedule and avoided us having to stay in hotel by completing in 2 days.
 
Cost: £2881

"From the survey of our home in Lichfield when we were given very useful advice about packing , timing, handover of keys etc. to the actual move (which was delayed and had to be re-scheduled several times over a __ period)
Evans gave us a superb service-patience, understanding & reassurance during a very __ time.
The packing and actual move were accomplished smoothly and professionally and with great courtesy."
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in HP4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.7624, -0.5547
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Box collection from Victorian farmhouse in Shropshire to house in Hertfordshire. Had to separate contents at farm and lots of items in outside buildings to be collated.
 
Cost: £1800

"Evans were brilliant from start to finish. No mistakes made. Really helpful as prebooking. Quote very competitive. Guy on the job took a lot of care, were very personable and very skilled. Most impressed with getting the van out of the farm yard, which was extremely tight to say the least. Don't forget to leave tea/coffee machine stuff out so you can make them a drink at the other end. One way to meet the neighbors though!"
 
 
 
 
Team:
Carol
 
 
 


Review 3 Aug 2017
Recommended by customer in ST7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.0954, -2.3061
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went well, we had packed before removals and they were pleased how we had arranged it all. They were very hard working and did a great job.
 
Cost: £1029

"We would definitely recommend Evans Moving Ltd to anyone interested in using a removal company."
 
 
 
 
 
 


Review 13 Jul 2017
Recommended by customer in NP7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
51.8278, -3.0315
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whilst the moving process was daunting to us Evans made it as painless as possible even moved our coal truck from garden gave us confidence that all would be fine.
 
Cost: £2300

"Our only comment was that the survey suggested packing up would take 4hrs and we would be free by mid-day. It took 8 hrs we left at 8.30 pm!!! a wonderful team. Cheerful, helpful and supportive. Thank you Mike for your organisation, flexible and support. "
 
 
 
 
Team:
Dave Roger St
 
 
 


Review 13 Jul 2017
Recommended by customer in ST14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.9326, -1.9340
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal all our furniture boxes etc and then to their storage location. Our goods were in storage for approach 10 weeks until our new property was completed. All our goods were taken out of store and taken to our new property. All beds, etc were re assembled by their specialist employee.
 

"- All staff took time to explain all aspects of the move.
- Free issue of 'large' and small boxes if returned in good condition.
- To date we have not lost any item or discovered any damage. "
 
 
 
 
 
 


Review 13 Jul 2017
Recommended by customer in ST18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.8317, -2.0044
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove property into storage for 10 weeks then put property into new house the cost included 10 weeks of storage and 4 people carrying out removals.
 
Cost: £1300

"Happy with the service received. Made the move much less stressful."
 
 
 
 
 
 


Review 12 Jul 2017
Recommended by customer in PO16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8530, -1.1222
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Burton-upon-Trent to Portsmouth.
 
Cost: £1950

"Big move as we are both in our 60's."
 
 
 
 
 
 

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