Evans Moving Ltd

Unit 2 New Road Industrial Estate, New Road Hixon
Stafford
Staffordshire
ST18 0PJ

52.8317, -2.0044

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
264 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 264 reviews since 2008
 
 
 
Sales & Support
9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery
9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service
9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Our only comment was that the survey suggested packing up would take 4hrs and we would be free by mid-day. It took 8 hrs we left at 8.30 pm!!! a wonderful team. Cheerful, helpful and supportive. Thank...."   more
 
" - All staff took time to explain all aspects of the move. - Free issue of 'large' and small boxes if returned in good condition. - To date we have not lost any item or discovered any damage. "   more
 
" Happy with the service received. Made the move much less stressful."   more
 
" Absolutely excellent! we were extremely worried about the move but the 2 guys, Jed and Lee, could not have been better! They certainly went the extra mile and made sure everything went without a hitch...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
Arrived 9
belongings 6
best 6
boxes 14
brilliant 7
care 9
careful 8
Cheerful 8
Couldn’t 8
courteous 11
credit 6
crew 10
damage 9
easy 8
efficient 17
Evans 44
Excellent 37
extremely 14
family 6
Fantastic 10
finish 6
free 6
friendly 34
friends 7
furniture 14
good 29
great 13
guys 11
Happy 10
hard 20
helped 7
helpful 61
highly 12
lads 8
Mike 7
people 9
pleasant 7
pleased 14
polite 20
possible 6
professional 30
recommend 33
removal 34
service 59
stress 12
stressful 12
team 26
Thank 20
trouble 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

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Budget:  

Review 13 Jul 2017
Recommended by customer in NP7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
51.8278, -3.0315
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Whilst the moving process was daunting to us Evans made it as painless as possible even moved our coal truck from garden gave us confidence that all would be fine.
 
Cost: £2300

"Our only comment was that the survey suggested packing up would take 4hrs and we would be free by mid-day. It took 8 hrs we left at 8.30 pm!!! a wonderful team. Cheerful, helpful and supportive. Thank you Mike for your organisation, flexible and support. "
 
 
 
 
Team:
Dave Roger St
 
 
 


Review 13 Jul 2017
Recommended by customer in ST14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.9326, -1.9340
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal all our furniture boxes etc and then to their storage location. Our goods were in storage for approach 10 weeks until our new property was completed. All our goods were taken out of store and taken to our new property. All beds, etc were re assembled by their specialist employee.
 

"- All staff took time to explain all aspects of the move.
- Free issue of 'large' and small boxes if returned in good condition.
- To date we have not lost any item or discovered any damage. "
 
 
 
 
 
 


Review 13 Jul 2017
Recommended by customer in ST18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.8317, -2.0044
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Remove property into storage for 10 weeks then put property into new house the cost included 10 weeks of storage and 4 people carrying out removals.
 
Cost: £1300

"Happy with the service received. Made the move much less stressful."
 
 
 
 
 
 


Review 12 Jul 2017
Recommended by customer in PO16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8530, -1.1222
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From Burton-upon-Trent to Portsmouth.
 
Cost: £1950

"Big move as we are both in our 60's."
 
 
 
 
 
 


Review 12 Jul 2017
Recommended by customer in ST2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.0585, -2.1392
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3 bed house removal - very large settees to be moved.
 
Cost: £609

"Absolutely excellent! we were extremely worried about the move but the 2 guys, Jed and Lee, could not have been better! They certainly went the extra mile and made sure everything went without a hitch. They never stopped apart from a very short lunch break. Fantastic team! "
 
 
 
 
Team:
Jed Lee
 
 
 


Review 11 Jul 2017
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.2723, 1.3408
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move required storage and a long distance move. All roads at collection and delivery presented challenge in width and height.
 
Cost: £3720

"We found Evans competitive friendly, helpful and competent.


"
 
 
 
 
Team:
Mike Davi
 
 
 


Review 11 Jul 2017
Recommended by customer in PL25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.3386, -4.8034
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved to Cornwall on a steep and narrow road so all goods had to be trans shipped. Work completed over a total of three days.
 
Cost: £3748

"The staff were really good and handled our property with care and consideration. They were prompt , informative and nothing seemed to be problem. "
 
 
 
 
 
 


Review 10 Jul 2017
Recommended by customer in ST18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8300, -2.0039
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £530
 
 
 
 


Review 10 Jul 2017
Recommended by customer in ST15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8941, -2.1438
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move went well from start to finish.
 
Cost: £589

"After 45 years in our home we were lucky to have chosen Evans to move us. It was a past min thing to go with removal we were going to move ourselves. The pads were so helpful also the staff over the phone. "
 
 
 
 
 
 


Review 11 Apr 2017
Recommended by customer in ST14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.8828, -1.8472
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from one house to another, it was quick and easy.
 
Cost: £691

"Will recommend this company as they were very good."
 
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in ST16
 My Age: 60 - 69 
 I'm: Female 
52.8111, -2.1134
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
4 bed house to 2 bed bungalow most in boxes to be stored in garage. No problems.
 
 
 
 
 


Review 22 Mar 2017
Recommended by customer in DN10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.4012, -0.8312
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Long distance move, West Midlands to Notts/Lincs border. Downsizing after 40 years at address.
 
Cost: £1757

"We couldn't have managed without the lads from Evans. They turned a nightmare into a challenging experience (Can't say pleasurable because it wasn't but it was bearable) They took the load and the strain out of the day. Did over and above."
 
 
 
 
 
 


Review 15 Mar 2017
Recommended by customer in ST18
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7968, -2.0007
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1179

"The whole experience was hassle free.
The 3 removers were very courteous and efficient.
The company were generous enough to let me keep wardrobes over the Xmas period and all boxes were collected properly."
 
 
 
 
 
 


Review 27 Feb 2017
Recommended by customer in ST18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.8403, -2.0338
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
During removals, by solicitors proved to say there was a days delay. Removal company were amazing. They agreed to store my things overnight and we moved everything back on the Saturday morning to new property.
 

"Evans were truly awesome. They handled everything with professional but friendly attitude, making a very stressful day easier to get though.
I cannot fault anyone, from the initial telephone call to the office, through the home visit, the day of moving, the subsequent changes of plan and the move into the new house.
They were all 5 star and I would have no hesitation in using them again."
 
 
 
 
 
 


Review 22 Feb 2017
Recommended by customer in ST18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7914, -1.9911
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1100
 
 
 
 


Review 22 Feb 2017
Recommended by customer in ST15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.8918, -2.1251
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The man went very smoothly, I had not got much furniture to move (5 items) plus 3 boxes, pictures and mirrors, everything was loaded, traveled to store and unpacked by 11.00 brilliant.
 
Cost: £300

"My move was probably the easiest done, I had packed|wrapped all my fragile stuff (I prefer to do this) but the lads were efficient and professional."
 
 
 
 
Team:
Gordon
 
 
 


Review 20 Feb 2017
Recommended by customer in SA71
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.6745, -4.9112
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
240 Mile move from Stoke-on-Trent to Wales.

Packing and loading 1st day. Travel 2nd day.
 
Cost: £1856

"Arrived on time to meet my daughter. My chair & cup of tea was waiting when I arrived 30 minutes later. "
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in TF9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8525, -2.5550
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of house contents and out buildings-easy access to both properties so no challengers other than remote location of second property.
 
Cost: £850

"Prompt and reliable, efficient team of four young men."
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in OE6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Difficult access to new property - van driver struggled to park. Team were ahead of time at lunch time but ended up behind time leaving new property at 7.30 PM!
 
Cost: £1546

"Most of team very courteous and polite. One was rather cheeky and asked for cups of team which slowed the move door.
Slight damage to chandelier - one broken crystal. I didn't claim. Initial valuer (Caror)was excellent."
 
 
 
 
 
 


Review 16 Feb 2017
Recommended by customer in ST15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.8761, -2.1944
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The boys were efficient, calm and thorough. (My previous move was traumatic with stuff lost, left behind etc).
 
Cost: £1200

"The boys were polite at all times and I felt well looked after. (My previous move was unpleasant as I found the boys cocky and disorganised)"