Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

52.0444, 0.7477

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
610 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 610 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very efficient in fast too efficient as they just went ahead without me having a chance to collate items. Mind you it was difficult for us both as purchaser was in before I was out."   more
 
" Brilliant company. Very efficient in every respect including office staff. "   more
 
" I was extremely pleased with the way the move was achieved. The removal crew were polite and helpful. They were good humored throughout the process which took a lot of the stress out of the process. "   more
 
" The team of men who packed and moved us into storage made what was for us a difficult time pleasant and the team that moved us in 4 weeks later some we had, had previous were quick and very efficient ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
amazing 10
arrived 15
bed 9
big 10
boxes 19
breakages 8
Brilliant 14
care 34
Cheerful 14
courteous 36
crew 15
definitely 20
difficult 17
efficient 76
efficiently 17
Excellent 81
experience 16
extremely 24
friendly 69
furniture 25
good 66
Great 36
guys 21
happy 23
hard 25
helpful 122
Highly 17
impressed 15
Packing 22
pleasant 20
pleased 29
polite 57
problems 13
professional 60
Really 19
recommend 70
removal 66
Removals 24
satisfied 19
service 111
smoothly 31
stress 13
stressful 17
team 65
thank 41
thanks 18
Todds 82
trouble 27
working 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Dec 2017
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.0353, 0.7304
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removal of home to new address.
 

"Very efficient in fast too efficient as they just went ahead without me having a chance to collate items.

Mind you it was difficult for us both as purchaser was in before I was out."
 
 
 
 
 
 


Review 4 Dec 2017
Recommended by customer in CB9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.0803, 0.4515
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I cannot find any fault with the guys that moved me. Went over and above with everything they moved as well as cheerful and polite guys made a stressful day easy.
 

"Brilliant company. Very efficient in every respect including office staff. "
 
 
 
 
Team:
Simon Tony Andy
 
 
 


Review 1 Dec 2017
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0390, 0.7285
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal crew arrived punctually and work steadily on task. They assessed the situation and worked in harmony together to achieve a move on time at both premises.
 
Cost: £858

"I was extremely pleased with the way the move was achieved. The removal crew were polite and helpful. They were good humored throughout the process which took a lot of the stress out of the process. "
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.0781, 0.7246
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We went into storage for 4 weeks but it was done with care and the staff who packed us and took into storage were kind and considerate.
 
Cost: £1666

"The team of men who packed and moved us into storage made what was for us a difficult time pleasant and the team that moved us in 4 weeks later some we had, had previous were quick and very efficient at what they did we couldn't fault anyone. "
 
 
 
 
Team:
Dave Tony Rosie
 
 
 


Review 1 Dec 2017
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.3828, 1.0839
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Suffolk / Essex border to Norfolk / Suffolk border. It all went smoothly, the only challenge was that we didn't get key entry to new property until 3.30 pm so it was nearly dark.
 
Cost: £997

"The Todds man were amazing. very Fast, efficient, very courteous respectful of goods and overall property, didn't mark any walls took care with carpets just brilliant.
I have known the family and business for a number of years and have used them for all of my moves since being on my own. I can thoroughly recommend them. Well done Todds, I hope your business continues to thrive. Please give a big thank you to Barry and the other 2 guys who moved me. "
 
 
 
 
Team:
Barry
 
 
 


Review 28 Nov 2017
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.0784, 0.7164
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move. Very limited access road at destination. Required transfer to smaller vehicle.
 
Cost: £650

"Courteous, efficient staff. Clear concise communication on time. Great care with furniture. Excellent service. "
 
 
 
 
 
 


Review 28 Nov 2017
Recommended by customer in CO5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.8065, 0.9040
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Went smoothly. Very professionally handled. "
 
 
 
 
Team:
Tom Tonys Team
 
 
 


Review 23 Nov 2017
Recommended by customer in PO21
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7804, -0.7334
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move. Men slept in van.
 

"We both felt under pressure slightly when we realized the men wanted to unpack on the same day!! Came to an agreement to stop at 6.10 PM. We were shattered and just didn't have the energy after the long drive from Suffolk. "
 
 
 
 
 
 


Review 17 Nov 2017
Recommended by customer in CO10
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0390, 0.7285
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I packed the boxes myself and they were well labelled so the removers were able to work swiftly and purposefully. They arrived at the new address well within the time scale.
 
Cost: £858

"The removal men were pleasant; helpful and well mannered. They worked together swiftly and discussed all the time the best way to achieve the result of moving boxes etc. The building that was being moved to was a three storey town house and they took the task in their stride. No problems occurred. Things went smoothly well done. "
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in CO8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.9891, 0.7263
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two part - loads removing a baby grand piano and an upright piano to different locations.
 
Cost: £228

"Both jobs carried out courteously, efficiently and carefully. Good value for money and nice to deal with a family firm! "
 
 
 
 
 
 

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