Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

52.0445, 0.7474

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
655 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 655 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very friendly and approachable team fast and professional whilst also careful and courteous. 5 star rating and will use them again."   more
 
" Great services."   more
 
" We were impressed with this company from the outset. Their representative was experienced, efficient and polite. Boxes and packing were delivered when required in good time for us to pack. The team ar...."   more
 
" A lovely crew very helpful. The men were lovely. Very quickly made sure we hadn't left anything nothing git damage. Very pleased. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
agreed 7
amazing 10
arrived 17
bed 9
Boxes 21
Brilliant 17
care 36
cheerful 16
courteous 36
crew 19
definitely 21
delivered 14
difficult 17
easy 14
efficient 82
efficiently 18
Excellent 88
experience 16
Extremely 25
friendly 73
furniture 25
good 71
Great 39
guys 24
happy 23
hard 27
helpful 130
highly 20
impressed 16
packing 25
pleasant 22
pleased 33
polite 63
professional 66
Really 20
recommend 78
Removal 72
Removals 26
satisfied 20
service 115
smoothly 34
stress 15
stressful 19
team 71
thank 45
thanks 19
Todds 86
trouble 29
working 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jun 2018
Recommended by customer in CO9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0184, 0.5706
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed flat on the second floor.
No lift.
The movers made it look easy!
Moved to a 2 bed house and they were done in no time.
Nothing broken/damaged.
 
Cost: £522

"Very friendly and approachable team fast and professional whilst also careful and courteous.
5 star rating and will use them again."
 
 
 
 
Team:
Pete
 
 
 


Review 15 Jun 2018
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0365, 0.7455
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All packed by 10.30am did not get keys to property
until 3pm. After 4.30 hours the staff still moved he efficiently into my new home.
 
Cost: £678

"Great services."
 
 
 
 
 
 


Review 14 Jun 2018
Recommended by customer in CH48
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.3742, -3.1781
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All necessary boxes, packing and tape were delivered when requested so that we could do all the packing ourselves. The journey distance was 270 miles, so a 2 day move was necessary. Four men carried all boxes and furniture and packed into lorry. 2 men drive and unloaded placing everything where requested.
 
Cost: £2220

"We were impressed with this company from the outset. Their representative was experienced, efficient and polite. Boxes and packing were delivered when required in good time for us to pack. The team arrived promptly and included the proprietor and his son; All worked very hard and filled their lorry completely. The two staff members who drove to our new house were equally hard working and efficient. We enjoyed our move because everything went smoothly and exactly as agreed and hoped for. We were very pleased with this company and would gladly recommend them to friends and relatives. Their price seemed reasonable and we did not attempt to obtain alternative quotes."
 
 
 
 
Team:
Tony Adam Davis And Son
 
 
 


Review 13 Jun 2018
Recommended by customer in ME16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2550, 0.4843
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both removal and delivery address difficult to access. But efficiently dealt with.
 
Cost: £1800
 
 
 
 


Review 13 Jun 2018
Recommended by customer in IP11
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9667, 1.3355
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well. The crew went Colchester way to Felixstowe I said to them if you don't mind I will follow you as I have only driven that way once with my son. On way I lost sight of them because of traffic but held back for me.
 

"A lovely crew very helpful. The men were lovely. Very quickly made sure we hadn't left anything nothing git damage. Very pleased. "
 
 
 
 
 
 


Review 11 Jun 2018
Recommended by customer in CO10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0354, 0.7081
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Bed semi to 3 bed terrace. Moving out piano was a challenge that they managed well.
 
Cost: £900

"For what could have been a for more stressful day, the Todds team made our move run smoothly. We would highly recommend their company."
 
 
 
 
Team:
Mr Todd Kyle Barry
 
 
 


Review 8 Jun 2018
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
52.0532, 0.7208
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They arrived on time and we were all packed up ready to go. Everything went very smoothly. No problems at all.
 
Cost: £720

"The man were very helpful and pleasant and made the move as easy as possible. Thank you."
 
 
 
 
 
 


Review 1 Jun 2018
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.023751, 0.726006
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was a height limit to our property which handled well with the use of smaller van to ferry our furniture and goods from main road to our property.
 
Cost: £1020

"Very good crew who worked hard to make sure our move went without a hitch despite heavy rain at times.
very pleased with a job well done."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in CO10
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0773, 0.7156
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"A job well done."
 
 
 
 
Team:
Barry And Co
 
 
 


Review 22 May 2018
Recommended by customer in CO10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.0421, 0.7267
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection from previous home to storage.
Move from storage to new address.
 

"Removal team on time.
Professional and quick.
Helpful and polite."
 
 
 
 
 
 


Review 19 May 2018
Recommended by customer in CM7
51.8751, 0.5524
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move achieved with military precision!
 
Cost: £1836

"Barry and Kyle worked as a brilliant team.
They were always on time and amazingly well organised and efficient.
Brilliant work and with a most amiable and cheerful disposition.
Really impressive and reassuring.
Would have no hesitation in recommending this removal company."
 
 
 
 
Team:
Barry Kyl
 
 
 


Review 19 May 2018
Recommended by customer in CO9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.9757, 0.5952
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only moved perhaps 3/4 mile within same village.
 
Cost: £1396

"Despite getting and accepting the estimate early it was only possible to give 2 week notice of the move.
We had them pack for us the day before.
Probably the best decision we made.
All handled very efficiently despite near contentious raise throughout.
We were surprised at how smooth the whole process went.
We would have no hesitation in recommending this company."
 
 
 
 
Team:
Tony
 
 
 


Review 14 May 2018
Recommended by customer in BH19
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.6224, -1.9576
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Suffolk to Dorset.
 
Cost: £3350

"Excellent service.
All staff very helpful and the move was completed without a hitch."
 
 
 
 
 
 


Review 11 May 2018
Recommended by customer in IP33
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.2277, 0.7201
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved belonging to storage for 2 weeks and then moved belongings from storage to new dwelling.
The period of storage was unforeseen at the outset but Todds were great.
 
Cost: £1722

"I found Todd Removals to be very professional and helpful throughout my move.
Todd's were able to adapt to allow my possessions to go into secure storage which was unforeseen at the time of initial engagement.
All staff and workmen were polite, careful and professional."
 
 
 
 
 
 


Review 8 May 2018
Recommended by customer in IP29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1602, 0.6701
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Not so much a 'move' - move an exercise in returning several items previously held in the store.
 

"Excellent and so straight forward.
Everyone was super efficient, caring and friendly.
We could not have done better.
Thank you so much."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in CO6
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0228, 0.9097
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1632

"We obviously had a lot of packing and items to be moved. All the Todds Removal men were extremely pleasant and helpful."
 
 
 
 
 
 


Review 30 Apr 2018
Recommended by customer in CO11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9442, 1.0812
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two part removal from 1 location initially and then from 2 locations to 1 final destination all on the same day.
2 jobs in hotel.
 
Cost: £672

"This was a tricky situation for us as all of our items were in two storage units.
The chaps who came were friendly, helpful and prompt which made organizing and making everything easy and fluid."
 
 
 
 
 
 


Review 25 Apr 2018
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
52.0374, 0.7263
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I did not arrange the details of the move, member of my family did it for me. So I was not aware of the contract terms. However the only problem I knew of was the electric wheel chair initially want to the wrong place, but that was quickly put right. Overall was very satisfied."
 
 
 
 
 
 


Review 19 Apr 2018
Recommended by customer in TA3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.9506, -3.1214
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth, no damage to new house.
 
Cost: £2100

"Excellent "old fashioned service"."
 
 
 
 
Team:
David Dave
 
 
 


Review 16 Apr 2018
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0185, 0.6927
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A good, efficient service (with a smile).
Tricky property to get out of.
Steps, tricky turns and odd doorways, as well as low ceilings.
From ancient cottage to modern bungalow, so easier at other end.
 
Cost: £834

"The removals team were brilliant from the moment they arrived until the final goodbye at the new house.
We couldn't have asked for more kind, professional and understanding people.
They advised and helped from start to finish and made what started as a stressful day fun!
We cannot thank them enough and would not hesitate to recommend them, very highly!"
 
 
 
 
Team:
Tony Simon Ch
 
 
 

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