David Dale Removals

3 Milby Road, Boroughbridge
York
North Yorkshire
YO51 9BW

54.0999, -1.3976

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
240 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 240 reviews since 2007
 
 
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" On time to collect Thoughtful and professional at delivery."   more
 
" It was unfortunate that whilst our main belongings were going into storage certain furniture had been bought by a young couple and this should have been collected the week prior to our move. This did ...."   more
 
" The lads were very friendly and helpful and work quickly. Even when the trailer was a dilemma on how to load, they found a way. "   more
 
" Staff excellent all went as planned."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 74%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 84%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 67%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boxes 11
c 14
certainly 6
class 6
collected 6
collection 5
communication 7
considerate 5
contact 6
courteous 8
Crew 7
Dale 29
Dales 5
damage 7
David 33
definitely 5
delivered 5
delivery 14
easier 5
efficient 29
efficiently 6
especially 5
excellent 33
extremely 14
fantastic 6
finish 11
France 5
friendly 18
friends 7
furniture 16
good 27
goods 6
Great 18
guys 10
Happy 19
hard 14
helpful 47
highly 9
impressed 9
lads 6
pleased 11
polite 19
professional 16
recommend 31
removal 26
removals 12
service 48
team 12
Thank 10
thanks 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Jun 2017
Recommended by customer in PH10
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.5805, -3.3239
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A few items of heavy furniture.
 
Cost: £7000

"On time to collect
Thoughtful and professional at delivery."
 
 
 
 
 
 


Review 26 May 2017
Recommended by customer in HG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.9888, -1.5121
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
What should have been a relatively stress-free move was marred by unforeseen circumstances that had nothing to do with the removal co.
 
Cost: £524

"It was unfortunate that whilst our main belongings were going into storage certain furniture had been bought by a young couple and this should have been collected the week prior to our move. This did not happen it was being dealt with on the same day. How the removal lads coped. I don't know they were fantastic. "
 
 
 
 
Team:
Tony Big
 
 
 


Review 8 Feb 2017
Recommended by customer in YO14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
54.2161, -0.2910
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed semi in Ripon to 2 bed bungalow in Filey. Trailer to be loaded.
 
Cost: £720

"The lads were very friendly and helpful and work quickly. Even when the trailer was a dilemma on how to load, they found a way. "
 
 
 
 
 
 


Review 23 Dec 2016
Recommended by customer in HV10
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A lot of small items-china etc needed to be packed.
 

"Staff excellent all went as planned."
 
 
 
 
 
 


Review 12 Dec 2016
Recommended by customer in YO30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
53.9769, -1.1158
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
David Dale have moved us several times in York and also transpacked many of our belongings to our 2nd home in south of France. We have probably used her services around 5 times or more.
 

"We have been incredibly impressed with the service we have received from the initial phone call through to the final item being delivered to our home/s. Great care and professionalism from all staff, at all times. It's great being able to contact David personally and we know that he ensures a smooth process throughout, brilliant company."
 
 
 
 
 
 


Review 1 Nov 2016
Recommended by customer in BD23
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
53.9637, -2.0057
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house contents from SW France to North Yorkshire.
 

"Very pleased with all aspects of the service. The staff were pleasant and very helpful at all times."
 
 
 
 
 
 


Review 18 Oct 2016
Recommended by customer in GU22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3038, -0.5702
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delivery address access.
 

"At delivery address the staff had to park the lorry at some distance due to the size of street. Staff accomplished their duties promptly and safety. Note: Consider include a second cart in the lorry. This will help speed up the good downloading from truck."
 
 
 
 
 
 


Review 20 Sep 2016
Recommended by customer in HG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.0868, -1.7582
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local Move.
 
Cost: £950

"Good Move. Excellent staff both office and van men."
 
 
 
 
Team:
 
 
 


Review 12 Jul 2016
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2144, 1.3799
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of mainly bed room and dining room furniture and boxes of belonging from bungalow in Ripon to Deal, Kent. Removers unable to use side ramp due to inconvenient position of driveway, at destination.
 
Cost: £1257

"The team worked efficiently and professionally. Unfortunately they didn't have the correct phone no of destination and arrived a bit earlier than expected. I was concerned that you don't seem to have a policy of not smoking in the back of the van with the furniture etc. being there. "
 
 
 
 
 
 


Review 16 May 2016
Recommended by customer in YO42
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
53.9256, -0.7778
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move entailed moving from Thirsk to Pocklington - dropping off a piano at our son's at east Cotting with.
 
Cost: £600

"A first class service from start to finish. The two removal men were fantastic - very helpful and did an excellent job."
 
 
 
 
 
 

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