Masons Moving Group Ltd

Storage House, Priority Enterprise Park, Cardiff Road
Barry
Vale of Glamorgan
CF63 2BG

51.4158, -3.2354

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
407 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 407 reviews since 2008
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Overall very efficient and friendly."   more
 
" The removal team were fantastic. Dean, especially, was efficient, polite and a superb workers. We felt looked after at all timer. Well worth the money!"   more
 
" An excellent service-both packing and removals. We have no reservations about giving recommendation to masons. All staff involved were friendly, polite and willing to help in any way needed."   more
 
" Mason's were brilliant I'm 80 yrs old they took really good care of me making sure that everything was going as planned. When in Inverness they also made sure I knew exactly how to lock my storage con...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 81%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 85%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 69%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 11
belongings 9
Best 9
boxes 14
brilliant 16
care 18
careful 12
cheerful 13
class 10
courteous 39
credit 10
Crew 16
definitely 11
delivery 12
easy 12
efficient 55
efficiently 14
excellent 86
experience 12
Extremely 34
fantastic 15
fault 9
friendly 49
furniture 17
good 38
goods 13
great 39
guys 16
happy 24
hard 43
help 10
helpful 95
highly 17
impressed 11
masons 69
packed 18
packing 22
people 13
pleasant 17
pleased 24
polite 63
professional 44
recommend 56
removal 46
service 89
stressful 26
team 69
Thank 30
Thanks 27
trouble 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Aug 2017
Recommended by customer in CF62
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.3966, -3.2864
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Overall very efficient and friendly."
 
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in CF5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.4435, -3.2659
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection from storage and another property, as well as many property, move into storage then on to non property.
 

"The removal team were fantastic. Dean, especially, was efficient, polite and a superb workers. We felt looked after at all timer.
Well worth the money!"
 
 
 
 
 
 


Review 9 Aug 2017
Recommended by customer in CF36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.4804, -3.7030
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was well organised by masons-coped with our need to put -30% items into storage.
Very friendly and helpful staff, well trained and experienced.
 
Cost: £1470

"An excellent service-both packing and removals.
We have no reservations about giving recommendation to masons.
All staff involved were friendly, polite and willing to help in any way needed."
 
 
 
 
Team:
Richard Justin Simon Luke
 
 
 


Review 2 Aug 2017
Recommended by customer in CF83
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6045, -3.2734
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As I moved from Wales to the Highlands of Scotland it was a big move, and my goods had to put into storage.
 
Cost: £4036

"Mason's were brilliant I'm 80 yrs old they took really good care of me making sure that everything was going as planned. When in Inverness they also made sure I knew exactly how to lock my storage container and checked it for me. A move I had dreaded went smoothly and easily all thanks to Masons."
 
 
 
 
Team:
Wyn Damian
 
 
 


Review 13 Jul 2017
Recommended by customer in CF15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.5146, -3.2515
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move.
 
Cost: £1500

"We have used you before to move and we're just as happy this time, will recommend. "
 
 
 
 
Team:
Richard
 
 
 


Review 8 Jul 2017
Recommended by customer in CF31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5074, -3.5839
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Cardiff to Bridgend
 
Cost: £600
 

"Very happy with the service we received professional and well organised.
Will certainly recommend you."
 
 
 
 


Review 30 Jun 2017
Recommended by customer in CF14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5380, -3.1823
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Moved us into an upstair that on 8/3/17 and home on 5/6/17 heavy furniture. Insurance move.
 

"The 2 persons who moved us back home on the 5/6/17 exceeded our expectations in terms of the ease in which the move took place. Both worked well a team and we could not have expected a better service-especially as the weather was exceptionally wet. The service was first class."
 
 
 
 
 
 


Review 20 Jun 2017
Recommended by customer in CF43
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6581, -3.4474
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from house in Cardiff after living there for 18 years, requiring storage facilities for two weeks and final move into my new home. My large custom-made bookcase had to be dismantled and re-assembled in its new location, which was carried out expertly. Kept well informed, and good friendly service throughout....

"Good service throughout. All staff were courteous and helpful. I would not hesitate in using Masons again."
 
 
Team:
Forgive me, but had so much on my mind, not all the names spring to mind, so rather than risk forgetting someone, best to say that ALL were good.
 
 
 


Review 25 May 2017
Recommended by customer in ST1
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.0324, -2.1841
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Overnight move from Brecon to staffs. One mover very conscientious and worked really hard.
 

"As said above one of the movers were excellent while the other preferred to chat. He seemed to have a gun to attitude to the job and caused a rip in the floor of kitchen. The also set the house panic alarm on!
While a little disheartened by the second chap. The removal man who lead was very professional so we chose not to complain.
"
 
 
 
 
 
 


Review 5 May 2017
Recommended by customer in SY16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.5157, -3.3107
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a split move which was because of the distance, and then we altered our plans and put everything into a store.
Our removers tools all the stress out of moving.
We renovated our new property and ended up having a split delivery - a month apart. Once again, there was no stress on moving day. ( The storage charges ).
 
Cost: £996

"This is the third time we're used Masons removals. Nov 1979, Nov 1992 and now Jan/March/April//May 2017. Each time we have had great service with a polite.
A stressful life event is made into a day you can actually enjoy and not dread. The removers are so cheerful and incredibly helpful. I sincerely hope I never move house again- I'm very settled back in my home town, but I'll certainly recommend Masons to others. "
 
 
 
 
Team:
Peter Morgan
 
 
 

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