Masons Moving Group Ltd

Where reputations count.

Storage House, Priority Enterprise Park, Cardiff Road
Barry
Vale of Glamorgan
CF63 2BG

Removers - Removals Companies

www.masonsmovingroup.co.uk

Email This Business

Tel 01446 733 330

Listed under: Removers / Removal Companies

98% recommended Rating 9.5/100
413 reviews since 2008

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 413 reviews since 2008

Sales & Support	9.2/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" All the men were polite and pleasant. Could not fault them." more

" Very pleased with the service I received. The firm were recommended to me by my relatives who had used them in the past" more

" Chris and Mark both professional, hardworking, courteous, well presented and very helpful in all aspects. Getting the truck into our property was handled extremely professional and skillfully, nothi...." more

" Successful on all counts. " more

About Us
Information provided by the business
Legal Name: Masons Moving Group Ltd. Limited Company.

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Review 31 Jan 2018 Recommended by customer in CF71 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Took 3 days, but packing up was quick and efficient.
Many boxes to fill!

"All the men were polite and pleasant.
Could not fault them."

Team:
Dee Carl Danny Simon

REPORT THIS REVIEW

Review 9 Nov 2017 Recommended by customer in CF62 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went well. The men arrived on time and removed all items speedily and with great care

"Very pleased with the service I received. The firm were recommended to me by my relatives who had used them in the past"

REPORT THIS REVIEW

Review 2 Nov 2017 Recommended by customer business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Rural France with difficult access to storage at Masons. Will be onward delivered at a later date.

"Chris and Mark both professional, hardworking, courteous, well presented and very helpful in all aspects.
Getting the truck into our property was handled extremely professional and skillfully, nothing short of a miracle!!
"

Team:
Chris Mark

REPORT THIS REVIEW

Review 30 Oct 2017 Recommended by customer in NP8 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move.
Narrow lane.
Difficult access.

"Successful on all counts.
"

Team:
Steve Dee Ryan

REPORT THIS REVIEW

Review 6 Oct 2017 Recommended by customer in CF63 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved into storage April 2017. Moved to new flat 2\10\17. Excellent team

"Would not hesitate masons to anyone. Very professional, prompt, reliable. Excellent staff."

REPORT THIS REVIEW

Review 25 Sep 2017 Recommended by customer in CF71 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	6/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Well managed and efficiency delivered. An impressive performance.

Team:
Steve Tom Jason

REPORT THIS REVIEW

Review 21 Aug 2017 Recommended by customer in CF62 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	6/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Overall very efficient and friendly."

REPORT THIS REVIEW

Review 10 Aug 2017 Recommended by customer in CF5 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Collection from storage and another property, as well as many property, move into storage then on to non property.

"The removal team were fantastic. Dean, especially, was efficient, polite and a superb workers. We felt looked after at all timer.
Well worth the money!"

REPORT THIS REVIEW

Review 9 Aug 2017 Recommended by customer in CF36 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move was well organised by masons-coped with our need to put -30% items into storage.
Very friendly and helpful staff, well trained and experienced.

"An excellent service-both packing and removals.
We have no reservations about giving recommendation to masons.
All staff involved were friendly, polite and willing to help in any way needed."

Team:
Richard Justin Simon Luke

REPORT THIS REVIEW

Review 2 Aug 2017 Recommended by customer in CF83 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

As I moved from Wales to the Highlands of Scotland it was a big move, and my goods had to put into storage.

"Mason's were brilliant I'm 80 yrs old they took really good care of me making sure that everything was going as planned. When in Inverness they also made sure I knew exactly how to lock my storage container and checked it for me. A move I had dreaded went smoothly and easily all thanks to Masons."

Team:
Wyn Damian

REPORT THIS REVIEW

Review 13 Jul 2017 Recommended by customer in CF15 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Residential move.

"We have used you before to move and we're just as happy this time, will recommend. "

Team:
Richard

REPORT THIS REVIEW

Review 8 Jul 2017 Recommended by customer in CF31 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Cardiff to Bridgend

"Very happy with the service we received professional and well organised.
Will certainly recommend you."

REPORT THIS REVIEW

Review 30 Jun 2017 Recommended by customer in CF14 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved us into an upstair that on 8/3/17 and home on 5/6/17 heavy furniture. Insurance move.

"The 2 persons who moved us back home on the 5/6/17 exceeded our expectations in terms of the ease in which the move took place. Both worked well a team and we could not have expected a better service-especially as the weather was exceptionally wet. The service was first class."

REPORT THIS REVIEW

Review 20 Jun 2017 Recommended by customer in CF43 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	7/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Customer Review

Moving from house in Cardiff after living there for 18 years, requiring storage facilities for two weeks and final move into my new home. My large custom-made bookcase had to be dismantled and re-assembled in its new location, which was carried out expertly. Kept well informed, and good friendly service throughout....

"Good service throughout. All staff were courteous and helpful. I would not hesitate in using Masons again."

REPORT THIS REVIEW

Review 25 May 2017 Recommended by customer in ST1 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	6/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Overnight move from Brecon to staffs. One mover very conscientious and worked really hard.

"As said above one of the movers were excellent while the other preferred to chat. He seemed to have a gun to attitude to the job and caused a rip in the floor of kitchen. The also set the house panic alarm on!
While a little disheartened by the second chap. The removal man who lead was very professional so we chose not to complain.
"

REPORT THIS REVIEW

Review 5 May 2017 Recommended by customer in SY16 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We had a split move which was because of the distance, and then we altered our plans and put everything into a store.
Our removers tools all the stress out of moving.
We renovated our new property and ended up having a split delivery - a month apart. Once again, there was no stress on moving day. ( The storage charges ).

"This is the third time we're used Masons removals. Nov 1979, Nov 1992 and now Jan/March/April//May 2017. Each time we have had great service with a polite.
A stressful life event is made into a day you can actually enjoy and not dread. The removers are so cheerful and incredibly helpful. I sincerely hope I never move house again- I'm very settled back in my home town, but I'll certainly recommend Masons to others. "

Team:
Peter Morgan

REPORT THIS REVIEW

Review 5 May 2017 Recommended by customer in CF63 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Customer Review

Arrived promptly, packed efficiently.
The move was over two days. All furniture placed in relevant places. Boxes took away quickly when asked.

"Best move ever! we have had fine vicarage moves over 26 years.
The team sent worked hard, fast and were very efficient and friendly."

REPORT THIS REVIEW

Review 7 Apr 2017 Recommended by customer in CW5 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From storage to new home.

"Very polite, respectful, worked hard, delivered to schedule."

Team:
Peter Rob

REPORT THIS REVIEW

Review 4 Apr 2017 Recommended by customer in CF62 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Small move within bonny. Same to store, same to new house. No other aspects.

"All earned out in timely and efficient manner.

All crew very personable."

REPORT THIS REVIEW

Review 30 Mar 2017 Recommended by customer in NP20 business Masons Moving Group Ltd https://www.referenceline.com/removers_removals_companies-in-barry-masonsmovinggroupltd-15155

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Difficult access in old home. Grass barks and steps Well managed by moving team.

"Extremely professional team. Well mannered. All took time to at introduce themselves and we then what was happening at all times during the day."

Team:
Nathan Wynn Gare

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