Storing.com Ltd

Long Haydons, Rushden Road Bletsoe
Bedford
Bedfordshire
MK44 1QW

52.2174, -0.5134

Removers / Removals

Listed under:  Removers / Removal Companies, Storage
99% recommended: 9.6/10
687 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 687 reviews since 2007
 
 
 
Packing & Handling
9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery
9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service
9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very good. Thanks."   more
 
" Brilliant chaps perfect. "   more
 
" Very accommodating, took the stress out of my home improvement."   more
 
" First class firm Julie in reception could not be more helpful she saved us no end of hassle when we needed a temporary second unit. I have used Storing.com for 10+ years so I guess that says it all. I...."   more
 
About Us


We offer an affordable self storage service for domestic and commercial customers.

Fixed price from 1 month to 5 years.

For a six month storage period we offer a free collection service.

All collections and deliveries are with a two man team from 7am ,no hiring vans with storing.com.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 82%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 81%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 63%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Brilliant 20
care 7
careful 7
class 7
collection 10
com 21
courteous 11
customer 11
definitely 12
delivery 20
efficient 41
Excellent 85
extremely 10
Fantastic 23
fast 7
friendly 67
friends 9
furniture 9
good 45
great 73
guys 35
happy 18
helpful 81
impressed 8
Jason 10
lovely 9
Matt 22
nice 11
Paul 29
people 7
phone 8
pleasant 12
pleased 11
pleasure 7
polite 36
professional 33
prompt 12
punctual 13
quick 13
really 18
recommend 33
recommended 9
removal 11
Rob 7
service 138
storage 22
Storing 23
team 15
Thank 50
thanks 57
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 15 Jul 2016
Recommended by customer in LE4
52.6747, -1.0853
Cost: £183
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Goods into property.
 

"Very good. Thanks."
 
 
 
 
 
 


Review 1 Jul 2016
Recommended by customer in N2 9
51.5878, -0.1594
Cost: £132
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House contents into store.
 

"Brilliant chaps perfect. "
 
 
 
 
 
 


Review 30 Jun 2016
Recommended by customer in MK77
0, 0
Cost: £66
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House to storage.
 

"Very accommodating, took the stress out of my home improvement."
 
 
 
 
 
 


Review 20 Jun 2016
Recommended by customer in RG24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2770, -1.0727
Cost: £160
 
Satisfaction Ratings
 
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
NA - I used them for storage.

" First class firm Julie in reception could not be more helpful she saved us no end of hassle when we needed a temporary second unit. I have used Storing.com for 10+ years so I guess that says it all. I don't know about removals because I use them to store various items. "
 
 
 
 


Review 5 May 2016
Recommended by customer in W1K
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5130, -0.1478
Cost: £27
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Delighted to be positively reviewing storing.com who have been fantastically organised, customer friendly and are a very cost effective storage company indeed! Having contacted all of the major UK storage companies due to me relocating overseas for two years with work, no other company compared to storing.com came even close to the great service and price offered to me by storing.com

" My first email from Julie Mills at storing.com was very thorough indeed and committed to a price guarantees for 5 years prior to even speaking to me on the phone! This is something you never get with any other storage company as they are all too highly sales driven and trying to get other storage companies to commit to an accurate price proves very difficult and long winded indeed, but not the case with storing.com!

After the first email from Julie I had some additional and minor questions and wanted some additional reassurances from storing.com with being out of the UK for so long and with limited access to communication. Once again Ryan Curtis and Julie promptly replied to my email and telephone calls and I was left feeling
completely reassured. I promptly instructed storing.com to arrange the collection and storage of my possessions.

I initially ordered an additional storage units as I wasn't sure how much would fit into one container. Payment was then taken and my pick up date was arranged for Tuesday morning after the Bank Holiday weekend. On the day of the pick Martin the very friendly pick up driver called me out of courtesy to advise me of his exact ETA to my pick up address (which I'm
pleased to confirm was within the timescale Julie had confirmed to me previously). Both Martin and Matt (the pick up men) were very friendly and helpful and both greeted me by handshakes and promptly got on with the loading of my possessions into the storage unit.

The whole process was swift and hassle free and at the end of my possessions being loads into the van I was provided with a copy of my card receipt and a welcome pack which again was very useful and informative.
The guys managed to get all of my possessions neatly into one storage container and Julie very kindly agreed to promptly refund me the difference from the additional storage box ordered at the beginning when I wasn't sure how much storage I would require.

From the outset of checking storing.com out online and feeling very reassured having watched Julie's promotional video on their web page, I have been delighted with the service offered by storing.com. This is a highly reputable company in my opinion and I highly recommend anyone considering storage to use storing.com for all of their storage needs.

It's an absolute pleasure to take time out to write a nice review for such a nice company that has provided an absolutely first class service and delivered on every promise. Storing.com clearly employ fantastically helpful and friendly people which has clearly been demonstrated in my personal experience of dealing with them.

Thanks specifically to Julie, Ryan, Martin, Matt and everyone else behind the scenes, you have all been a pleasure to deal with and I'm left with complete satisfaction and confidence my possessions are in great hands while I'm out of the UK.
"
 
 
 
 


Review 3 May 2016
Recommended by customer in N8 0
51.5832, -0.1041
Cost: £106
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House goods into store.
 

"Great service from a professional team. Very smooth process! Thanks to Paul and Steve (& Ryan in the office)!"
 
 
 
 
 
 


Review 21 Apr 2016
Recommended by customer in GU21
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3124, -0.5878
Cost: £225
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Delivery of items from storage to new address.
 

"Fantastic service. From start to finish. Storing.com have been professional and incredibly helpful. Today's delivery was handled brilliantly - even moving some extra furniture for us and giving us advice about when to turn the freezer on - great work!"
 
 
 
 
 
 


Review 15 Apr 2016
Recommended by customer in AL1
51.7488, -0.3287
Cost: £27
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Paul and Steve were very helpful, friendly and great representatives for the company. First class."
 
 
 
 
 
 


Review 12 Apr 2016
Recommended by customer in SW15
51.4679, -0.2228
Cost: £183
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House good returned
 

"Amazingly helpful, the guys were awesome on collection & again on delivery. Would recommend to all my friends/ family without a doubt. Super impressed with storage hours!"
 
 
 
 
 
 


Review 5 Apr 2016
Recommended by customer in N11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6221, -0.1420
Cost: £132
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House goods to storage.
 
 
 
 
 


Review 21 Mar 2016
Recommended by customer in MK43
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.2026, -0.6052
 
Satisfaction Ratings
 
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
items into storage

" excellent service from the office staff and the removal team .This is the second time I have used storing.com and I would be more than happy to use them again "
 
 
 
 


Review 12 Feb 2016
Recommended by customer in LU3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.9145, -0.4360
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was from a 2nd floor flat to the vehicle which was parked about 30 metres.

" The 2 staff were excellent, careful, friendly they were really good and I would use them again. "
 
 
 
 


Review 9 Feb 2016
Recommended by customer in HP3
 I'm: Male 
 I have known this business: 5 - 10 years 
51.731302, -0.486951
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Contents of flat to storage.
 

"Excellent service, very pleased with everything."
 
 
 
 
 
 


Review 4 Feb 2016
Recommended by customer in MK43
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.1740, -0.5208
Cost: £66
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House into storage.
 

"Great service, slick and professional."
 
 
 
 
 
 


Review 22 Jan 2016
Recommended by customer in NN1
 I haven't used this business before  52.2400, -0.8883
Cost: £198
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Contents from house.
 
 
 
 
 


Review 9 Jan 2016
Recommended by customer in AL10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7764, -0.2356
Cost: £66
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House goods to storage also from garage.
 

"Thanks you! Seamless service and both really helpful."
 
 
 
 
 
 


Review 20 Dec 2015
Recommended by customer in SW18
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4484, -0.1836
Cost: £270
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from split level ground and basement floor flat in South London to storage in North Bedfordshire (also partly to house in North Bedfordshire). Needed to use roadside parking, all details provided in advance to enable us to get relevant parking exclusions.
 

"Incredibly impressed with Paul - he handled his team very well and fitted our items into a smaller number of units than planned - would highly recommend."
 
 
 
 
 
 


Review 30 Oct 2015
Recommended by customer in MK44
52.1942, -0.5162
Cost: £198
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House hold goods put into storage
 

"Very happy with all the care taken & would recommend the company to others. Thank you for taking off some of the pressure."
 
 
 
 
 
 


Review 21 Oct 2015
Recommended by customer in W8 4
51.5019, -0.1919
Cost: £66
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3rd floor no lift.
 

"Very helpful workers."
 
 
 
 
 
 


Review 17 Aug 2015
Recommended by customer in BR3
51.4029, -0.0536
Cost: £225
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Delivery of goods to 3rd floor no lift.
 

"Fantastic service friendly, helpful and efficient. Thanks to Paul and Steve."
 
 
 
 
 
 

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