A J Removal Services

19 Eldon Way.
Biggleswade
Bedfordshire
SG18 8NH

52.0780, -0.2633

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
278 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 278 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From start to finish the team could not have been more helpful and friendly. We had used AJs before and had no hesitation in using them again. We had regular conversations with Saranne about moving d...."   more
 
" Survey lady was very good, friendly and professional. We had to chase the quote which came after 6 days. It was a good, fair quote and we went for the packing and moving service. We paid by return a...."   more
 
" They were very helpful in every aspect of the move. The two young men where very careful with wrapping items that neededicated extra care. The heavy furniture was handled with care. Unloading at the n...."   more
 
" Moving is always a difficult experience but I found this company very professional and helpful throughout. The move went very smoothly and efficiently with very polite helpful drivers, lifters. As ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

AJ 56
AJs 6
Andy 20
arrived 23
belongings 6
better 10
boxes 15
care 24
careful 14
contact 13
definitely 22
easy 14
efficient 28
efficiently 12
excellent 52
experience 12
extremely 18
family 12
fantastic 16
free 14
friendly 54
furniture 14
good 29
great 29
guys 22
happy 20
hard 28
helpful 70
highly 21
needed 13
packed 14
packing 27
pleasant 13
pleased 25
polite 40
professional 44
really 16
recommend 81
recommended 19
removal 35
Removals 29
service 90
Services 43
smoothly 15
stress 20
team 50
Thank 25
thanks 14
trouble 18
working 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Oct 2017
Recommended by customer in SG19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.1567, -0.1907
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a bungalow to a 2 storey cottage. We took with us a quantity of large and heavy garden statues and pots.

"From start to finish the team could not have been more helpful and friendly. We had used AJs before and had no hesitation in using them again. We had regular conversations with Saranne about moving dates as it looked possible that the original date wouldn't happen. Saranne was so helpful and reassuring, even when we could only confirm the date with very little notice.
The lads moving us were friendly, helpful and cheerful. They worked so hard and didn't stop working all day. They made sure that everything was OK and asked if there was anything else we needed doing before they left."
 
 
Team:
Cliff, Alex and Ross
 
 
   Business Reply:

Thank you for your kind words, it was a pleasure to have helped you with your move and I am pleased you were happy.
I will pass on your comments to the team.
All the best for the future, Andy
 


Review 21 Sep 2017
Recommended by customer in SG18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.0840, -0.2565
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving (and packing) a small two bed terrace into a three bed semi. Including a rather heavy unpright piano which meant the need for three workers.
 
Cost: £1500
 

"Survey lady was very good, friendly and professional.
We had to chase the quote which came after 6 days. It was a good, fair quote and we went for the packing and moving service. We paid by return and were emailed some admin forms which the company then chased us for.
It's a small thing, but when you're about to move house, being emailed blank forms which you have to print out, fully fill in, scan and email back is a bit of a pain. When you're spending 1,500, part of the service is surely for the company to fill in their own forms with the information they already have on file from the booking you've already paid for. Then all that's needed is an electronic signature to a PDF - or if they pop it in the post with an SAE, a quick squiggle and you're done. No added stress. As it was, I managed to persuade the nice lady in the office to send me a word doc so I could fill in all the laborious details electronically... yawn.
Packing day arrived with a rather grumpy man on the doorstep asking if the broken paving slab was going to be there tomorrow. I hadn't planned on fixing the path the day I was moving house and it hadn't been flagged up as a potential problem by the surveyor so yes, it would be there tomorrow.
A lovely young chap packed very tidily and efficiently.
Moving day came and they were very accommodating in allowing us to start at 8.30am (instead of the preferred 8am), to give time for a floor to be fitted in one of the bedrooms at the new place).
The three guys were jolly and moved most things with ease. They handled the rather heavy upright piano with thought and a degree of skill. My partner and I did end up having to break down and reassemble two wardrobes because they weren't measured properly at the survey, and a Futon which had been left in the spare bedroom til last. We discovered on the closing paperwork that we'd actually paid the movers to break down and reassemble the Futon but none of the boys mentioned this at the time....
The move was completed in good time. They used a floor covering to save our new carpet and despite the torrential rain, managed to avoid muddy footprints in most other places.
Every item was placed where asked and they left us with wardrobe boxes which they said they will return to collect.
Unpacking has been mostly good, although the labelling could have been better. We've gone through boxes marked 'PC' 'books' and 'shoes' to find hidden hoodies, shoes and jeans respectively - Sod's law says it's always the stuff you really want - and there were a few too many 'misc' boxes which isn't very helpful. I'm also still trying to find the receiver for the doorbell from the old house which was taken out of the socket in the living room and packed... The new occupier will have to be patient as there's absolutely no sign of the blasted thing!
All in all, a good service at a good price. (It's just the few picky things I mention which keep it from being tip-top).
"
 
 
 
 


Review 7 Sep 2017
Recommended by customer in SG15

 I'm: Male 

52.0214, -0.2634
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Biggleswade to Arlesey.

"They were very helpful in every aspect of the move. The two young men where very careful with wrapping items that neededicated extra care. The heavy furniture was handled with care. Unloading at the new house was done quickly and effiently. Overall they were extremely professional."
 
 
Team:
I cannot remember there names sorry
 
 
 


Review 7 Sep 2017
Recommended by customer in Sg3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.8647, -0.1903
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household move from Hertfordshire into Greenwich , London.........it was a recently built flat with the complex still under construction in some areas , but the guys managed really well with the lifts and extra obstacles involved.

"Moving is always a difficult experience but I found this company very professional and helpful throughout.
The move went very smoothly and efficiently with very polite helpful drivers, lifters.
As a woman arranging the move on my own they were especially a good choice., it was also a move into Central London , which presented it's own problems . But everything arrived and was quickly moved in. The guys handled all my possessions carefully , nothing was broken . They ensured everything was secured and boxed and covered ...
I was dreading the whole experience but it turned out very well .
Would definately recommend them to others and would uses them again."
 
 
Team:
Sorry awful memory , but they were both very polite and helpful
 
 
 


Review 24 Aug 2017
Recommended by customer in LN3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.2866, -0.4075
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently moved from Stevenage to the Lincoln area. AJ removals handled our move very well.
 
Cost: £2400
 

"We contacted AJ removals initially about two months before our move. Although there were a number of firms giving similar services, we chose AJ because of their BARR association and the quality of the reviews on the website. We were sent a comprehensive list of services provided and detailed information about insurance, liabilities etc. We had to re-arrange the removal date only a few days before the move because of problems in the chain, Andy was very fair in the way he dealt with the issue and offered us some alternatives even though this time of year is incredibly busy.
We were given lots of boxes at no extra cost a few weeks before the move and were promised more if we needed them.
On the day, as we had quite a lot of furniture we needed two trucks to transport our property. Moving large pieces of furniture down narrow staircases could have been problematical but this team handled the furniture really well and left no marks on the wall. Andy and his team were friendly and efficient and very helpful during the whole process from beginning to end.. The services of this company were excellent and I would highly recommend them. moving house can be an incredibly stressful process but AJ removals help to free most of the stress and made the move comfortable"
 
 
Team:
Andy - the owner and his team - also the office ladies were very helpful
 
 
 


Review 17 Aug 2017
Recommended by customer in SG19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1316, -0.2934
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving ten miles down the road from a 2 bed semi to a three bed detached. Team arrived on time and packed everything, they dismantled a three section oak wardrobe and an oak double bed and put the back up in the new property. The new property has a narrow gravel driveway between two houses - the driver did an exceptional job reversing up the drive and had to move the lorry twice as residents needed to leave and the gravel drive is the only route of access. Every item was put in the correct room,NOTHING broken and no damage to walls. EXCELLENT!
 
Cost: £780
 

"Team arrived on time and packed everything, they dismantled a three section oak wardrobe and an oak double bed and put the back up in the new property. Provided and packed wardrobe boxes and unpacked at the other end.
The new property has a narrow gravel driveway between two houses - the driver did an exceptional job reversing up the drive and had to move the lorry twice as residents needed to leave and the gravel drive is the only route of access.
Every item was put in the correct room,NOTHING broken and no damage to walls.
EXCELLENT! Would recommend!"
 
 
Team:
The leaders was Cliff.
 
 
   Business Reply:

Thank you for your kind words, as a small business we aim to give great service. I am pleased you were happy with your move, and I will pass on your comments to the team.
Andy
 


Review 6 Jul 2017
Recommended by customer in SG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.9099, -0.1767
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving across town from a 3 bed traced house to a 4bed end traced house. We employed AJ Removals to pack us up on day 1 and move us on day 2.
 
Cost: £1200
 

"I had easy communication with AJ Removals right from the beginning when getting quotes for the move.
They quoted me a good price compared to bigger more well known firms but delivered an excellent service for the price.

The ladies in the office were helpful and friendly in all phone calls while we waited for the exhange date and a completion date.

On day 1 the 2 men came to pack up my house. I would thoroughly recommend paying that little but more for packing service. They are experts and so quick and when I have been unpcaking I have seen just how carefully they packed the boxes.

On day 2 a team of three came to move us. Again they worked hard and tirelessly and got the removal van packed up in good time and we're able to work around us as we cleaned and hoovered.
They made a few scratches on the walls while carrying the bed down the stairs but I think that maybe couldn't have been helped due to the size of our bed.

The team continued to do an excellent job in unpacking us at the new house and persevered to the bitter end to help get the trampoline set up for the kids in the garden. They assembled all the beds for us too so we all had somewhere to sleep that night.

Brilliant service. Would definitely recommend."
 
 
Team:
Danny, Steven, Andy and a Scottish guy packed my kitchen brilliantly..Can't remember his name.
 
 
 


Review 5 Jul 2017
Recommended by customer in LA23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.3663, -2.9162
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from Biggleswade to the Lake district so was not only a considerable distance we also need the collection and delivery staggered.
 
Cost: £1900
 

"The day of the collection the lorry turned up nice and early and the whole house was packed up within 3 hours. As we required the furniture not to be delivered to the following week, they turned up at the expected time and started to unload with completion early the next morning. The service provided was outstanding and I would not hesitate to recommend them, Indeed if we have to move again we will contact them as our preferred removal company even though they are 250 miles away."
 
 
Team:
Andy and Jerome were outstanding and very professional
 
 
 


Review 6 Jun 2017
Recommended by customer in SG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0801, -0.1351
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving into a house that was only part way through a renovation so we were unable to use any of the ground floor.
 
Cost: £1200
 

"AJ Removals were very professional and the move happened without any incidents. The team were very polite and worked very hard on a very hot day.

We had a semi pack and my only comment was that they had left a number of things on the top shelf in my utility cupboards. Recommend checking that everything has been removed at the end of the pack."
 
 
Team:
Andy
 
 
 


Review 2 May 2017
Recommended by customer in SG18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.0899, -0.2430
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First Step Estate Agents recommended AJ Removals to us.
 
Cost: £1580
 

"They were fantastic and I will be recommending them to everyone in the future. We first of all had to postpone the move for a month, they were brilliant and re booked us for the new date with no hassle at all. We were running late with the packing when they arrived but they were excellent again, even offered to help in any way they could. There were 4 of them in total, all friendly and polite. They exceeded my expectations. Definitely 10 out of 10

As previously stated, they exceeded my expectations, 10 out of 10. Many thanks"
 
 
 
   Business Reply:

Thank you, I am pleased you are happy with the service we provided. We pride ourselves in giving great customer satisfaction, with as little stress to you, before and on the day of the move.
I will pass your kind words onto the team.
Andy
 

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