A J Removal Services

19 Eldon Way.
Biggleswade
Bedfordshire
SG18 8NH

52.0780, -0.2633

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
282 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 282 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The company came the day before the move to collect all the workshop machinery, garden equipment and a 6'x8' wooden summerhouse. This was all loaded up and stored until the next day, so was ready to...."   more
 
" Fantastic level of service, from full packing to unloading and setting up my new home. Extremely professional and very polite. Even taken some of my furniture to store it for me at short notice. Nothi...."   more
 
" AJ Removal Service came on time and without any fuss made sure al[ the carpets where the they walked were protected. The owner was in charge and the two lads followed his instructions perfectly.They ...."   more
 
" We used AJ Removals for our recent house move and can honestly say that they took the anxiety away, on what is a very stressful, busy day. The three lads who moved us were friendly and very efficient ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

AJ 58
AJs 6
Andy 20
arrived 23
boxes 16
care 25
careful 15
contact 13
definitely 22
easy 14
efficient 30
efficiently 12
excellent 52
experience 12
Extremely 19
family 13
Fantastic 17
free 14
friendly 55
furniture 16
good 31
great 30
guys 23
happy 22
hard 28
helpful 71
highly 22
lads 13
needed 14
packed 14
packing 28
pleasant 13
pleased 25
polite 42
Professional 45
really 17
recommend 84
recommended 20
removal 36
Removals 31
service 93
Services 43
smoothly 15
stress 20
stressful 12
team 50
Thank 26
Thanks 14
trouble 19
working 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Feb 2018
Recommended by customer in SG18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0560, -0.2719
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bedroom house to a 4 bedroom bungalow. There was also a large amount of home workshop machinery and tools to move.
 
Cost: £2112
 

"The company came the day before the move to collect all the workshop machinery, garden equipment and a 6'x8' wooden summerhouse. This was all loaded up and stored until the next day, so was ready to go.
On the day of the move all the furniture and contents from the house were loaded and then we had to wait for the keys. All the furniture was wrapped well in covers and taken good care of.
We had the keys about noon and the furniture and house contents were unloaded first. Everything went well, although the weather was dreadful, raining and cold. All items were put where we wanted them and the guys were really helpful.
Then the home workshop machinery and tools were unloaded into their new double garage home. Some of the machinery is very heavy and fragile as well but they were very careful with everything.
I think they finished about 4-4.30pm, and there were no problems at all really.
We were very happy with the service and price we had. The guys were all polite and helpful and took the time to make sure everything was ok.
Can't think of anything that would have made any improvement really, it was a good service and would recommend them."
 
 
 
 


Review 8 Feb 2018
Recommended by customer in SG5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.9989, -0.2536
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
packing service of 4 bed detached and double garage

"Fantastic level of service, from full packing to unloading and setting up my new home. Extremely professional and very polite. Even taken some of my furniture to store it for me at short notice. Nothing has ever been too much trouble. Youíve never let me down, itís the third time Iíve used you and recommended you many times and always had great feedback."
 
 
Team:
Andy & team
 
 
 


Review 25 Jan 2018
Recommended by customer in SG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.9882, -0.1891
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £510
 

"AJ Removal Service came on time and without any fuss made sure al[ the carpets where the they walked were protected. The owner was in charge and the two lads followed his instructions perfectly.They quickly emptied the rooms and loaded the items onto the lorry. IN no time it appeared all was loaded and off they went. On arrival at my new abode carpets were protected again and the lorry was unloaded without fuss placing all the items in the correct rooms.They were efficient and speedy . I forgot to mention the boxes they provided were strong and of good quality. I would highly recommend this company,

Cannot fault them at all . Perfect."
 
 
Team:
Senior moment cannot remember the two youg lasds names.
 
 
 


Review 22 Nov 2017
Recommended by customer in PE19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2347, -0.2496
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move.
 
Cost: £825
 

"We used AJ Removals for our recent house move and can honestly say that they took the anxiety away, on what is a very stressful, busy day. The three lads who moved us were friendly and very efficient and we would be happy to recommend the firm to any family members or friends who needed removals. Thank you."
 
 
 
 


Review 14 Oct 2017
Recommended by customer in SG19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.1567, -0.1907
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a bungalow to a 2 storey cottage. We took with us a quantity of large and heavy garden statues and pots.

"From start to finish the team could not have been more helpful and friendly. We had used AJs before and had no hesitation in using them again. We had regular conversations with Saranne about moving dates as it looked possible that the original date wouldn't happen. Saranne was so helpful and reassuring, even when we could only confirm the date with very little notice.
The lads moving us were friendly, helpful and cheerful. They worked so hard and didn't stop working all day. They made sure that everything was OK and asked if there was anything else we needed doing before they left."
 
 
Team:
Cliff, Alex and Ross
 
 
   Business Reply:

Thank you for your kind words, it was a pleasure to have helped you with your move and I am pleased you were happy.
I will pass on your comments to the team.
All the best for the future, Andy
 


Review 21 Sep 2017
Recommended by customer in SG18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.0840, -0.2565
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving (and packing) a small two bed terrace into a three bed semi. Including a rather heavy unpright piano which meant the need for three workers.
 
Cost: £1500
 

"Survey lady was very good, friendly and professional.
We had to chase the quote which came after 6 days. It was a good, fair quote and we went for the packing and moving service. We paid by return and were emailed some admin forms which the company then chased us for.
It's a small thing, but when you're about to move house, being emailed blank forms which you have to print out, fully fill in, scan and email back is a bit of a pain. When you're spending £1,500, part of the service is surely for the company to fill in their own forms with the information they already have on file from the booking you've already paid for. Then all that's needed is an electronic signature to a PDF - or if they pop it in the post with an SAE, a quick squiggle and you're done. No added stress. As it was, I managed to persuade the nice lady in the office to send me a word doc so I could fill in all the laborious details electronically... yawn.
Packing day arrived with a rather grumpy man on the doorstep asking if the broken paving slab was going to be there tomorrow. I hadn't planned on fixing the path the day I was moving house and it hadn't been flagged up as a potential problem by the surveyor so yes, it would be there tomorrow.
A lovely young chap packed very tidily and efficiently.
Moving day came and they were very accommodating in allowing us to start at 8.30am (instead of the preferred 8am), to give time for a floor to be fitted in one of the bedrooms at the new place).
The three guys were jolly and moved most things with ease. They handled the rather heavy upright piano with thought and a degree of skill. My partner and I did end up having to break down and reassemble two wardrobes because they weren't measured properly at the survey, and a Futon which had been left in the spare bedroom til last. We discovered on the closing paperwork that we'd actually paid the movers to break down and reassemble the Futon but none of the boys mentioned this at the time....
The move was completed in good time. They used a floor covering to save our new carpet and despite the torrential rain, managed to avoid muddy footprints in most other places.
Every item was placed where asked and they left us with wardrobe boxes which they said they will return to collect.
Unpacking has been mostly good, although the labelling could have been better. We've gone through boxes marked 'PC' 'books' and 'shoes' to find hidden hoodies, shoes and jeans respectively - Sod's law says it's always the stuff you really want - and there were a few too many 'misc' boxes which isn't very helpful. I'm also still trying to find the receiver for the doorbell from the old house which was taken out of the socket in the living room and packed... The new occupier will have to be patient as there's absolutely no sign of the blasted thing!
All in all, a good service at a good price. (It's just the few picky things I mention which keep it from being tip-top).
"
 
 
 
 


Review 7 Sep 2017
Recommended by customer in SG15

 I'm: Male 

52.0214, -0.2634
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Biggleswade to Arlesey.

"They were very helpful in every aspect of the move. The two young men where very careful with wrapping items that neededicated extra care. The heavy furniture was handled with care. Unloading at the new house was done quickly and effiently. Overall they were extremely professional."
 
 
Team:
I cannot remember there names sorry
 
 
 


Review 7 Sep 2017
Recommended by customer in Sg3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.8647, -0.1903
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household move from Hertfordshire into Greenwich , London.........it was a recently built flat with the complex still under construction in some areas , but the guys managed really well with the lifts and extra obstacles involved.

"Moving is always a difficult experience but I found this company very professional and helpful throughout.
The move went very smoothly and efficiently with very polite helpful drivers, lifters.
As a woman arranging the move on my own they were especially a good choice., it was also a move into Central London , which presented it's own problems . But everything arrived and was quickly moved in. The guys handled all my possessions carefully , nothing was broken . They ensured everything was secured and boxed and covered ...
I was dreading the whole experience but it turned out very well .
Would definately recommend them to others and would uses them again."
 
 
Team:
Sorry awful memory , but they were both very polite and helpful
 
 
 


Review 24 Aug 2017
Recommended by customer in LN3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.2866, -0.4075
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently moved from Stevenage to the Lincoln area. AJ removals handled our move very well.
 
Cost: £2400
 

"We contacted AJ removals initially about two months before our move. Although there were a number of firms giving similar services, we chose AJ because of their BARR association and the quality of the reviews on the website. We were sent a comprehensive list of services provided and detailed information about insurance, liabilities etc. We had to re-arrange the removal date only a few days before the move because of problems in the chain, Andy was very fair in the way he dealt with the issue and offered us some alternatives even though this time of year is incredibly busy.
We were given lots of boxes at no extra cost a few weeks before the move and were promised more if we needed them.
On the day, as we had quite a lot of furniture we needed two trucks to transport our property. Moving large pieces of furniture down narrow staircases could have been problematical but this team handled the furniture really well and left no marks on the wall. Andy and his team were friendly and efficient and very helpful during the whole process from beginning to end.. The services of this company were excellent and I would highly recommend them. moving house can be an incredibly stressful process but AJ removals help to free most of the stress and made the move comfortable"
 
 
Team:
Andy - the owner and his team - also the office ladies were very helpful
 
 
 


Review 17 Aug 2017
Recommended by customer in SG19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1316, -0.2934
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving ten miles down the road from a 2 bed semi to a three bed detached. Team arrived on time and packed everything, they dismantled a three section oak wardrobe and an oak double bed and put the back up in the new property. The new property has a narrow gravel driveway between two houses - the driver did an exceptional job reversing up the drive and had to move the lorry twice as residents needed to leave and the gravel drive is the only route of access. Every item was put in the correct room,NOTHING broken and no damage to walls. EXCELLENT!
 
Cost: £780
 

"Team arrived on time and packed everything, they dismantled a three section oak wardrobe and an oak double bed and put the back up in the new property. Provided and packed wardrobe boxes and unpacked at the other end.
The new property has a narrow gravel driveway between two houses - the driver did an exceptional job reversing up the drive and had to move the lorry twice as residents needed to leave and the gravel drive is the only route of access.
Every item was put in the correct room,NOTHING broken and no damage to walls.
EXCELLENT! Would recommend!"
 
 
Team:
The leaders was Cliff.
 
 
   Business Reply:

Thank you for your kind words, as a small business we aim to give great service. I am pleased you were happy with your move, and I will pass on your comments to the team.
Andy
 

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