Clarks of Amersham

Higham Mead, Higham Road
Chesham
Buckinghamshire
HP5 2AH

51.7104, -0.6105

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
1684 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1684 reviews since 2008
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fantastic move team. Thank you. I was so nervous about this, but the guys were punctual, professional, warm, friendly and put us at ease - we really felt looked after and in good hands."   more
 
" Excellent,courteous and helpful. Front end operational from very impressive and central team efficient and helpful. V.Good company. Good job. "   more
 
" Top team. "   more
 
" Extremely helpful and friendly staff for packing and moving. Made the whole process much easier and reduced the amount of stress that could have been involved. "   more
 
About Us


We provide removals, storage and associated services for homes and businesses in London and around the South East of England. Our company's reputation has been built on trust. Trust in our service, trust in our equipment and trust in our people. What we don't forget is that each of our customers entrust us with their personal belongings. Whether it's an antique heirloom or an entire house we are committed to getting it where it needs to be safely and with as little stress to you as possible.

Our Difference
Our people: By the time we arrive at your door you will probably know our names already
Our commitment to you: Even if you get late keys we will still move you in on the day.
Our facilities: We have 24/7 security on all our warehouse facilities.
Our service: As members of the BAR (British Association of Removers) and Fedemac you have the confidence of receiving a first class service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 84%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 25
Amazing 19
Amersham 90
arrived 31
belongings 19
boxes 66
brilliant 52
C 76
care 35
careful 38
cheerful 50
Clark’s 56
Clarks 232
class 35
courteous 76
crew 123
definitely 43
efficient 129
excellent 314
experience 49
Extremely 85
Fantastic 75
friendly 172
furniture 61
good 153
Great 108
guys 69
happy 73
hard 103
helpful 301
Highly 74
impressed 41
packed 44
packing 84
pleasant 37
pleased 74
polite 159
professional 167
really 46
recommend 201
recommended 34
removal 166
service 368
smoothly 39
stress 55
stressful 58
team 199
Thank 66
trouble 53
working 37
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Oct 2017
Recommended by customer in HP5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6989, -0.6056
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bed to a three bed.
Moving from very busy main road, with no parking, on hill on a bend - on bin collection day.
 
Cost: £800

"Fantastic move team.
Thank you.
I was so nervous about this, but the guys were punctual, professional, warm, friendly and put us at ease - we really felt looked after and in good hands."
 
 
 
 
Team:
Darren Tom Paul
 
 
 


Review 10 Oct 2017
Recommended by customer in HP5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.7236, -0.6486
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent professional service.
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in BN14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.8686, -0.4032
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A complex one involving -
1. furnishings into storage.
2. Garden statuary and pots interim removal.
3. Transfer of all to new property alter 7 months.
 
Cost: £14000

"Excellent,courteous and helpful.
Front end operational from very impressive and central team efficient and helpful.

V.Good company. Good job. "
 
 
 
 
 
 


Review 4 Oct 2017
Recommended by customer in HP5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.7108, -0.5811
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went according to plan and expectation. Removal team overcame certain set backs.
 
Cost: £1848

"Top team.
"
 
 
 
 
 
 


Review 28 Sep 2017
Recommended by customer in RH1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2391, -0.1819
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straightforward move of around 60 miles.
 
Cost: £830

"Extremely helpful and friendly staff for packing and moving. Made the whole process much easier and reduced the amount of stress that could have been involved. "
 
 
 
 
 
 


Review 25 Sep 2017
Recommended by customer in MK18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.9913, -0.9765
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic move from 3 - bed house in Amersham to 4 - bed house in Buckingham. No particular challenges, I don't think.
 
Cost: £1072

"Absolutely first - class service. the team were efficient, quick, hardworking and cheerful. They put my mind at rest immediately and completed the work to a high standard.
"
 
 
 
 
Team:
Gary Simon James
 
 
 


Review 22 Sep 2017
Recommended by customer in SN2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.5631, -1.7933
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 4 bedroom house (partial move) to 1st floor 1 bed flat.
 
Cost: £580

"Ryan and his colleague( sorry can't remember his name ) were both Fantastic. Polite, efficient and explained process very well. Couldn't recommend them enough!"
 
 
 
 
Team:
Ryan
 
 
 


Review 22 Sep 2017
Recommended by customer in CO5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.7769, 0.9154
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing move from Amersham bucks to Essex.
 

"Extremely impressed with service and operations.
All excellent."
 
 
 
 
 
 


Review 19 Sep 2017
Recommended by customer in WN2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.5705, -2.5866
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was as smooth as it could be except mine and removers journey on M6 north with traffic volume.
 

"I would like to thank Rob and Bradley for making what is a stressful experience run extremely smoothly and for all their help and extremely hard work to move into my new home.

Best regards
Pauline."
 
 
 
 
Team:
Rob Bradl
 
 
 


Review 17 Sep 2017
Recommended by customer in PE8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.5087, -0.4109
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loading from previous address and unloading new address.
 
Cost: £1535

"very pleasant and helpful staff."
 
 
 
 
 
 

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