Clarks of Amersham

Higham Mead, Higham Road
Chesham
Buckinghamshire
HP5 2AH

51.7104, -0.6105

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1747 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1747 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Steve, Rob and the rest of the team were polite, friendly, courteous and a pleasure to work with. I would recommend Clarks to anyone without any hesitation."   more
 
" Clarks were superb. Administratively, packing, storing, loading and unloading. The various crews we met were helpful, friendly, courteous and professional. Nothing was 'trouble' to them."   more
 
" A job well done."   more
 
" The team was outstanding,very efficient, cheerful and helpful. Despite a difficult driveway they worked out how best to negotiate this without any complaint. They could not have been more helpful. ...."   more
 
About Us


We provide removals, storage and associated services for homes and businesses in London and around the South East of England. Our company's reputation has been built on trust. Trust in our service, trust in our equipment and trust in our people. What we don't forget is that each of our customers entrust us with their personal belongings. Whether it's an antique heirloom or an entire house we are committed to getting it where it needs to be safely and with as little stress to you as possible.

Our Difference
Our people: By the time we arrive at your door you will probably know our names already
Our commitment to you: Even if you get late keys we will still move you in on the day.
Our facilities: We have 24/7 security on all our warehouse facilities.
Our service: As members of the BAR (British Association of Removers) and Fedemac you have the confidence of receiving a first class service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 84%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 27
Amazing 19
Amersham 94
boxes 68
Brilliant 54
C 79
care 41
careful 43
cheerful 53
Clark’s 56
Clarks 247
Class 39
courteous 81
crew 123
definitely 46
efficient 142
excellent 325
experience 53
extremely 90
Fantastic 77
free 37
friendly 180
friends 36
furniture 65
good 160
Great 114
guys 72
happy 75
hard 111
helpful 319
highly 77
impressed 42
packed 49
packing 91
pleasant 40
pleased 77
polite 166
professional 175
really 49
recommend 214
recommended 35
removal 176
service 375
smoothly 41
stress 59
stressful 61
team 222
Thank 77
trouble 57
working 42
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 May 2018
Recommended by customer in HP5
51.6914, -0.5992
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Narrow access and packing about 50 m away.
Packing, including dismantle and reassembly of a climbing frame trampoline and swing set.
 
Cost: £1900

"Steve, Rob and the rest of the team were polite, friendly, courteous and a pleasure to work with.
I would recommend Clarks to anyone without any hesitation."
 
 
 
 
Team:
Steve Rob
 
 
 


Review 23 May 2018
Recommended by customer in OX17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.0665, -1.2943
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our purchase did not coincide with our sale but we had re changed on sale.
Storage for 4/5 weeks therefore unnecessary.
 
Cost: £5000

"Clarks were superb.
Administratively, packing, storing, loading and unloading.
The various crews we met were helpful, friendly, courteous and professional.
Nothing was 'trouble' to them."
 
 
 
 
Team:
Ben Hunter
 
 
 


Review 22 May 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6279, 1.2479
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from South Bucks to Norwich.
There is a narrow gateway at the house I moved to with difficult turn into it
 
Cost: £2450

"The team was outstanding,very efficient, cheerful and helpful.
Despite a difficult driveway they worked out how best to negotiate this without any complaint.
They could not have been more helpful.
Thank you for an excellent experience of moving house."
 
 
 
 
Team:
Gary
 
 
 


Review 22 May 2018
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Male 
 I haven't used this business before 
52.9089, 1.0990
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A 3 day move completed in 2 days without incident.
Staff helpful and polite.
 
Cost: £1850

"A job well done."
 
 
 
 
 
 


Review 19 May 2018
Recommended by customer
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to store.
Store to new home.
 
 
 
 
 


Review 14 May 2018
Recommended by customer in IV55
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
57.4464, -6.6501
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed and stored goods for week before moving to Skye.
Not easy access to new property but managed very well.
A move of over 100 miles.
 

"We had a number of very stressful times in their move, but thankfully Clarks gave us no stress and were helpful and we felt confident leaving everything in their hands."
 
 
 
 
 
 


Review 10 May 2018
Recommended by customer in HP22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.8007, -0.7252
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard move, house packed up on Tuesday, move to new house on Wednesday.
 
Cost: £1132

"Couldn't have gone any smoother, zero breakages, extremely helpful and friendly staff."
 
 
 
 
Team:
Darren Tom
 
 
 


Review 8 May 2018
Recommended by customer in N4 2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5630, -0.0995
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 2nd floor flat, lots of stairs.
 
Cost: £1400

"All excellent, from start to finish.
They were cheerful, professional and efficient."
 
 
 
 
Team:
Steve James Kevin Ben
 
 
 


Review 5 May 2018
Recommended by customer in HP17
 My Age: 30 - 39 
 I'm: Male 
 I have known this business: Under 1 year 
51.7688, -0.9254
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 4 May 2018
Recommended by customer in TR11
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
50.1805, -5.0756
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A challenge as with packing and unpacking it took 3 days. 2 men worked well were very helpful to me a recently widowed 86 years old.
Having liked in the same house for 53 years there was quite a lot to sort out, but they were most patient.
 

"Would definitely recommend."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in BH23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.7817, -1.7497
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from London to Bransgore the new forest some 100 miles away it could have not gone any smoother. Thanks to Clarks.
 
Cost: £2599

"The moving team work excellent on the day. And the second day work so hard very friendly. It was a excellent choice well done all."
 
 
 
 
 
 


Review 5 Apr 2018
Recommended by customer in S10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.3698, -1.5558
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from London to Sheffield.
All went smoothly.
Very patient team when move was a delay with completion.
 
Cost: £3160

"Great team.
Very professional.
A joy to work with
Can't recommend them highly enough.
Brilliant."
 
 
 
 
Team:
Simon Gary James
 
 
 


Review 28 Mar 2018
Recommended by customer in RG61
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very easy and pain free.
The guys were very careful and thorough and friendly.
 
Cost: £1100

"We would have no concern in recommending Clarks to friends and family.
We chose well and not one item was damaged in transit.
Thank you so much."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in UB10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.5689, -0.4390
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed semi to a 2 bed flat approximately 1 mile away very straight forward and completed without any problems and on time.
 
Cost: £1213

"From start to finish cann't fault this company in any way."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in HP9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.6201, -0.6465
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chorleywood to Beaconsfield. Very poor weather - Snow Etc 4days.
 
Cost: £4000

"Very good team of guys very professional, nothing was too much trouble no problem with difficult items such as snooker table. Good humored. "
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in ME8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.3701, 0.6115
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went smoothly - no challenge.
 
Cost: £1097

"The removal man was very reassuring and had on air of calmness which I found most helpful"
 
 
 
 
 
 


Review 9 Mar 2018
Recommended by customer in HP18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8365, -0.8579
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ex-3 floor 5 bed house in Harrow into 3 floor townhouse Aylesbury. Storage used in between for 3 months. Townhouse v tight for larger items.
 
Cost: £3100

"The removal team were extremely efficient and packed superbly. Some items were disposed as required. The arrival team were also excellent, couldn't have been move helpful especially when we had to remove "Juliet balcony" for them to gain access."
 
 
 
 
Team:
Jason Paul Harry Gary Sim
 
 
 


Review 8 Mar 2018
Recommended by customer in SE10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4964, 0.0125
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £679

"Everything went smoothly, on time, no problems (Packing was not included)"
 
 
 
 
Team:
Kevin Cox Ben Hunter
 
 
 


Review 6 Mar 2018
No Recommendation by customer in HP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.7674, -0.7358
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 2/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went very smoothly.
 

"Found a picture with glass broken outside time frame per claims. 7 days is rather short."
 
 
 
 
 
 


Review 5 Mar 2018
Recommended by customer in HP1S
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A Couple of tricky beds to dismantle and then re-build but nothing the guys couldn't handle.
 
Cost: £1974

"We moved about 3.5 years ago,and we're crazy enough but doing it again! We had Rob and his team last time so i was offered Rob again, I accepted! Harry and Jason came on the first-day, Harry is a ray of sunshine, never stops smiling, they worked so hard, i was very impressed.
The rest of the team came the following day, all of them superb wouldn't hesitate to recommend Clarks to anyone moving: 10 stars!"
 
 
 
 
Team:
Harry Jason Rob James And
 
 
 

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