Clarks of Amersham

Higham Mead, Higham Road
Chesham
Buckinghamshire
HP5 2AH

51.7104, -0.6105

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1723 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1723 reviews since 2008
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team were very punctual and helpful. Used their own initiatives and took great care with our possessions. "   more
 
" Panl and Martin packed for us and were excellent. They returned then to take goods into storage. Jason and Harry moved goods into house. All staff were excellent. Cannot recommend them enough."   more
 
" A very smooth move and a stress free day due to professional and helpful team from Clarks. Our first move after 36 years in the property. Staff were reassuring and thoughtful, and took items such as p...."   more
 
" Having had my own removal and storage company for 25 years. I have the greatest admiration for Clarks of Amersham. The professionalism and the efficient manner of working are second of none. If anybo...."   more
 
About Us


We provide removals, storage and associated services for homes and businesses in London and around the South East of England. Our company's reputation has been built on trust. Trust in our service, trust in our equipment and trust in our people. What we don't forget is that each of our customers entrust us with their personal belongings. Whether it's an antique heirloom or an entire house we are committed to getting it where it needs to be safely and with as little stress to you as possible.

Our Difference
Our people: By the time we arrive at your door you will probably know our names already
Our commitment to you: Even if you get late keys we will still move you in on the day.
Our facilities: We have 24/7 security on all our warehouse facilities.
Our service: As members of the BAR (British Association of Removers) and Fedemac you have the confidence of receiving a first class service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 84%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 27
Amazing 19
Amersham 94
arrived 34
boxes 68
Brilliant 53
C 78
care 41
careful 42
cheerful 51
Clark’s 56
Clarks 239
class 38
courteous 78
crew 123
definitely 45
efficient 138
excellent 320
experience 52
extremely 87
fantastic 77
free 36
friendly 176
furniture 65
good 158
great 113
guys 71
happy 75
hard 109
helpful 312
highly 75
impressed 41
packed 48
packing 89
pleasant 40
pleased 76
polite 164
professional 171
really 49
recommend 209
recommended 35
removal 172
service 374
smoothly 40
stress 58
stressful 59
team 213
Thank 74
trouble 54
working 42
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Feb 2018
Recommended by customer in HP17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.7688, -0.9254
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bedroom house move to 3 bedroom house approximately 4 miles away.
 
Cost: £932

"The team were very punctual and helpful.
Used their own initiatives and took great care with our possessions. "
 
 
 
 
 
 


Review 16 Feb 2018
Recommended by customer in SA71
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.6701, -4.9145
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved out of house.
Goods taken into storage.
Storage to new address 240 miles away.
 
Cost: £3500

"Panl and Martin packed for us and were excellent.
They returned then to take goods into storage.
Jason and Harry moved goods into house.
All staff were excellent.
Cannot recommend them enough."
 
 
 
 
Team:
Paul Martin Jason Harry
 
 
 


Review 15 Feb 2018
Recommended by customer in HP5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.6951, -0.5994
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was carried out seamlessly. The team were 1st class to the man. There were absolutely no difficulties or problems.
 
Cost: £1635

"Having had my own removal and storage company for 25 years.
I have the greatest admiration for Clarks of Amersham. The professionalism and the efficient manner of working are second of none. If anybody asks me to recommend a removal company, I would say don't use any other company.
"
 
 
 
 
Team:
Tom Rob Nathan Dan Darren
 
 
 


Review 15 Feb 2018
Recommended by customer in OX10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6458, -1.1645
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from 3 storey victorian semi to detached house. Included moving piano and heavy items from garage eg gear box and engine hoist. Firm supplied boxes and we packed ourselves firm packed 2 vans in the morning, and were unpacked at new property by late afternoon.
 
Cost: £1676

"A very smooth move and a stress free day due to professional and helpful team from Clarks. Our first move after 36 years in the property. Staff were reassuring and thoughtful, and took items such as pot plants which we had planned to move ourselves team was well managed - there were no breakages and carpets were covered to avoid soiling at both properties. Beds and wardrobes were dismantled and reassembled efficiently. We would recommend the firm without hesitation. "
 
 
 
 
 
 


Review 15 Feb 2018
Recommended by customer in SL2
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5584, -0.6063
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great team of guys, friendly and very helpful.
Would not hesitate recommending them. "
 
 
 
 
 
 


Review 15 Feb 2018
Recommended by customer in SL8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.5854, -0.7180
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a large detached 4 bed to smell terraced 3 bed .
All v local.
 
Cost: £1900

"The whole team was 1st class and men exceptionally helpful.
Moving alone with my daughter and they did all we asked.
Only small reservation - when I unpacked all was great, except jewellery was allowed to get tarnished and could have been better wrapped.
No damage at all."
 
 
 
 
 
 


Review 14 Feb 2018
Recommended by customer in WD3
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6548, -0.5000
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing took place on a Thursday, the removal the next day.
Everything was carefully and professionally packed including an antique long case clock(excluding the movement which we packed) and an antique barometer.
 

"We unpacked everything having marked all main items by alphabetical system against a floor plan of the new premises.
There were 2 large items of furniture that had to be carried upstairs to our second floor flat.
The whole team worked as a well organised team and were courteous and understanding throughout.
We would not hesitate to recommend the firm to anyone. We consider also that the charges were very reasonable. Please bear in mind that we had no experience of having to move, having lived in our previous house for 55 years!"
 
 
 
 
 
 


Review 26 Jan 2018
Recommended by customer in HP5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.7222, -0.6167
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
The main challenge of this move was the fact we were downsizing so had to fit a lot of belongings into smaller property which isn't as modern as the one we left.
 

"The gentlemen that packed all of our belongings were careful and skillful.We didn't know where to start! On the day of the move they were the same.
They just took over and thank god they did.Their experience shone through!When we arrived at our new property Neil Damo and James were absolutely fantastic.Can't thank them enough!!!"
 
 
 
 
Team:
James Neil Dam
 
 
 


Review 26 Jan 2018
Recommended by customer in HP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.7915, -0.7590
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had more than average amounts of books and paperwork due to our interest and hobbies.
Some awkward furniture i.e. a 6'6" long sideboard and a 6' long by 5'8"tall sideboard.
 
Cost: £1605

"My wife and I were concerned before our move as we had lived in our present house for 41 years.
However we need not have worried,because we received a first class service both in packing everything up and in transporting us safely to our new home.
The teams professional approaches was effective and efficient,their help and advise was really appreciated. "
 
 
 
 
Team:
Steve Rob
 
 
 


Review 25 Jan 2018
Recommended by customer in HP2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.7491, -0.4272
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were down sizing.
We got rid of most of our unwanted belongings.
But possibly still had above average boxes to move and one or two awkward items.
Everything was dealt with perfectly.
We lived on a steep hill with a steep drive and it rained heavily.
None of this was a problem and the four men team were wonderful.
 
Cost: £1303

"The four removal men who moved us were happy despite the rain and the fact that we lived on a steep hill with a long steep drive.
They took care not to bring wet or dry foot prints into either our old or new house.
They were quick and efficient in everyway.
They took care to put all items of furniture and boxes in the correct room in our new house.
Nothing was lost or damaged.
I would heartily recommend them to my friends, or anybody.
Good value for money to."
 
 
 
 
 
 

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