F Smith and Son

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

51.3716, -0.1208

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1655 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 1655 reviews since 2006
 
 
 
Sales & Support
9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery
9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This was a very positive experience. We had employed Croydon based Smith & Son for our previous house move eight years previously; we had been very satisfied with the service so it was an easy deci...."   more
 
" Overall we could not fault the service we received, all the people who handled the move on the days were very polite and easy to deal with and could not be faulted. Like any move of property we had 1 ...."   more
 
" The removal men worked really hard and did not slack. They were caring and professional throughout. A joy to work with. Move was undertaken both professionally and with care."   more
 
" My move was from a storage unit to a new house 157 mile journey. Dan and Martin arrived on time to load everything from the unit o to the lorry which went very smoothly. We went ahead and they arrived...."   more
 
About Us


At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 40
arrived 41
boxes 40
brilliant 62
care 53
Cheerful 59
courteous 87
crew 71
definitely 82
easy 34
efficient 194
excellent 277
experience 53
family 44
fantastic 59
finish 39
free 53
friendly 267
friends 45
furniture 38
Good 141
great 131
guys 77
happy 101
hard 78
helpful 278
highly 102
impressed 40
packed 44
packing 82
pleasant 39
pleased 81
polite 166
process 38
professional 212
quote 37
really 94
recommend 281
recommended 53
removal 169
service 416
Smith 199
smoothly 58
stress 86
stressful 63
team 227
thank 104
thanks 58
trouble 50
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

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Budget:  

Review 22 Jul 2017
Recommended by customer in 6518
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved our complete household (2 adults, 2 Children) from Croydon (London) to Wiesbaden (Germany).
 
Cost: £7000
 

" This was a very positive experience.

We had employed Croydon based Smith & Son for our previous house move eight years previously; we had been very satisfied with the service so it was an easy decision for us to consider them for our next move.

Mr Smith visited us to provide us with a quote. He was polite, provided a lot of useful information and asked detailed questions. This was a more complex move abroad. Soon after we received a formal offer and we discussed timings (Mr Smith's guidance on choosing a sensible completion date for the sale of our house proved invaluable).

Three packers arrived on the Monday as agreed. They also managed to load most of the furniture, boxes etc onto their van that day. Two of the men returned on Tuesday morning; they loaded up the remaining items and set off for Germany.

On Wednesday morning the two removers arrived in Wiesbaden where I met up with them. (I had arranged with the local traffic authorities for the parking spaces in front of the building to be blocked off for the day). It looked unlikely that the job of unloading and carrying all the items up to their destination on the second an third floor could be finished in one day. I therefor offered my help in carrying things up the stairs. The two worked hard all day and managed to move many large and heavy pieces of furniture up the awkward staircases. Both seemed very experienced and applied themselves in a thoughtful fashion. They were friendly and professional throughout.

I was relieved that the unloading job was finished the same day (one of the hottest days of the year with peak temperatures of 34 degrees in Wiesbaden). The two men started their return journey to London that night.

In summary, we were very satisfied with the service we received from Smith & Sons.

"
 
 
Team:
Ian and Robbie made the journey to Germany.
 
 
 


Review 22 Jul 2017
Recommended by customer in EX12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7147, -3.0693
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The contents of a 3 bedroom house in south London to a 4 bedroom house in Seaton, Devon. It was necessary due to a delay in monies changing hands to delay the off loading until the middle of the 2nd day but this issue did not unduly impact on the overall move which went very smoothly.
 
Cost: £2900
 

" Overall we could not fault the service we received, all the people who handled the move on the days were very polite and easy to deal with and could not be faulted. Like any move of property we had 1 or 2 casualties
1 glass was lost and 1 ornament was damaged we felt this may have been the result of trying to get to much into some cartons but considering the amount which needed to be moved this is just a minor point. Overall we were very happy with the service provided by the company, and would be happy to recommend them. "
 
 
Team:
Mainly Mark & Jason with other packers helping
 
 
 


Review 22 Jul 2017
Recommended by customer in SP6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.9322, -1.8199
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Our move undertaken over the hottest three days of the year, went relatively well.

" The removal men worked really hard and did not slack. They were caring and professional throughout. A joy to work with. Move was undertaken both professionally and with care. "
 
 
Team:
Barry x2 and Dan
 
 
 


Review 18 Jul 2017
Recommended by customer in NR23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9500, 0.8481
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from a storage unit in Surrey to a house in North Norfolk. 157 miles with the last part country roads. Over 2 days fantastic job price included everything needed and full insurance. Excellent value for quality service.
 
Cost: £1886
 

" My move was from a storage unit to a new house 157 mile journey. Dan and Martin arrived on time to load everything from the unit o to the lorry which went very smoothly. We went ahead and they arrived shortly after. They unloaded half on the same day and finished the next morning after sleeping in the lorry in a secure location. They were so helpful and anything we needed they did it with a smile. Dan and Martin were two of the nicest men you would ever wish to meet. Nothing was a problem for them it was a pleasure moving.
Lorraine in the office helped us from start to finish and explained every detail to timing,size of lorry needed, insurance and what to expect from the removers. It was a pleasure talking to her and all paperwork sent out quickly. I was so glad it was over two days and not 1 as we would have been left with so much more work to do at the new house. Dan and Martin put beds together and did so much more than expected.
This is a fantastic company and you get quality service from start to finish. Would highly recommend them to carry out your move. "
 
 
Team:
Dan Martin Lorraine and Clive who gave us your number
 
 
 


Review 10 Jul 2017
Recommended by customer in Tn18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.0337, 0.5038
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Home move.

" Excellent service all round with very helpful staff and movers. "
 
 
 
 


Review 8 Jul 2017
Recommended by customer in BN27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
smooth running and went out of their way to make our move an easy transition. They stored our property in storage for 5 months untIl our new home was ready to move in to. Then they moved us in excellently! A great service.

" Men who came were excellent help from start to finish. Very smart, friendly and professional. 1st class company, would recommend to anyone. Money well spent ! "
 
 
Team:
Dan and Barry
 
 
 


Review 8 Jul 2017
Recommended by customer in SW19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4152, -0.2049
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from a house to a residential care home, and an independent living apartment.

" Much appreciated that the packer marked the specialist chair for a disabled person to be placed in the van last so it could be delivered to the individual needing it with out any delay. This was much appreciated.

All staff from those in the office, estimator, packer/ unpacker and removal team were excellent. On time, friendly and polite. There was pride in their work. "
 
 
 
 


Review 26 Jun 2017
Recommended by customer in SW19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4215, -0.1990
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a 5 bedroom house to another 5 bedroom house, just 5 minutes drive away. We have two very young children and as such lots of belongings(eg toys, baby equipment etc) to move. We hired F Smith & Son to pack up our belongings and to carry out the move.
 
Cost: £2418
 

" We were really pleased with the service provided by F Smith & Son. Packing and moving a family home when your client is likely to be the most stressed they will ever be, is quite a skill and F Smith & Son seemed to nail it. They were extremely efficient with packing, and worked incredibly hard to get us packed and moved within a tight deadline. They were all really polite and friendly - I didn't at all feel uncomfortable about having them pack up my home; and I felt at all times that we were in safe hands/that they would be able to get us moved in time. They were careful with our things - especially my childrens' toys, and also packed things up in such a way that we could find the most important things easily. They were very happy to drop off as many boxes as we needed before the move. On one of the days they were given a parking ticket despite loading and unloading on a single yellow line. However they were happy to appeal the ticket rather than automatically charging it to us. "
 
 
Team:
Barry and his team
 
 
 


Review 12 Jun 2017
Recommended by customer in RH19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.1363, 0.0099
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Overflowing 2 bed flat move to 4 bed flat 15 miles away
 
Cost: £1600
 

" Very positive experience and the removal workers were very plite. Nothing too much trouble

Clearly knowledgeable on issues we might have come across and sought to minimise the impact.

Could never have packed it all and nothing broken

Whilst the price quoted was higher than others by a reasonable margin I am glad I took the recommendation as you get the service you pay for and whilst we had more than the estimate the price staid the same

👍 "
 
 
 
 


Review 11 Jun 2017
Recommended by customer in RH15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.9580, -0.1305
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From a 3 bed terraced house in SW London to a 3 bed semi in West Sussex
 
Cost: £1800
 

" The entire process was very well organised and I felt very confident in entrusting my belongings to the two teams. One team took care of the packing and the second was responsible for the loading and unloading. The communication throughout was very good and I was relieved that, at a time that could otherwise be very stressful, any real worry or concern was allayed by the professional, yet friendly service. "
 
 
Team:
Darren was the supervisor of both teams
 
 
 


Review 8 Jun 2017
Recommended by customer in KT2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.4156, -0.2892
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a 2 bedroom ground floor flat to a 4 bedroom semi-detached house. We had more stuff than we realised!
 
Cost: £1800
 

" F. Smith & Son were fantastic. They were friendly, punctual and professional. "
 
 
 
 


Review 6 Jun 2017
Recommended by customer in KT4

 I'm: Male 

51.3742, -0.2645
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from a 3-bed to a 4-bed house, four miles away.
 
Cost: £1300
 

" F Smith and Son were absolutely fantastic. They were really friendly and polite and ensured everything was done exactly the way we wanted. They managed to pack our entire house in 5 hours, including dismantling some tricky objects. The move to the new house the next day was seamless. Boxes were clearly labelled and delivered to the correct rooms, which meant we could quickly get on with unpacking. They reassembled our furniture, placed it exactly where we wanted and were extremely careful not to damage anything. I would definitely use F Smith and Son again. "
 
 
 
 


Review 5 Jun 2017
Recommended by customer in DA15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4332, 0.1013
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Various Internal Office Moves

" We have used F Smith and Son for departmental moves. On all occasions the staff are polite, efficient and extremely helpful. I will continue to use F Smith and Son for removals and would recommend them to others. "
 
 
 
 


Review 5 Jun 2017
Recommended by customer in SW16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4075, -0.1228
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal and transport of a 2 bed flat with difficult access to a terraced house.
 
Cost: £850
 

" We found the entire process with F Smith and Son absolutely fantastic. We will definitely be using the company again in the future. "
 
 
Team:
Dan, Adrian and Steve (I think?)
 
 
 


Review 5 Jun 2017
Recommended by customer in DG7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.9774, -3.8623
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Items removed from house into storage and later transported 300 + miles and unloaded at final destination
 
Cost: £1800
 

" Excellent, very friendly and helpful with slightly unorthodox moving situation. Highly recommended. "
 
 
Team:
Unknown - but all involved were great
 
 
 


Review 26 May 2017
Recommended by customer in SW1A
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5010, -0.1416
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving items back into a home from a storage unit

" Very good service. Great team "
 
 
 
 


Review 15 May 2017
Recommended by customer in TN4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1484, 0.2721
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from 4 bedroomed house to 2 bedroomed house.

" Very pleased with the removal carried out recently. The team were very punctual and their attitude was great. I would not hesitate to recommend your firm to others. It made the whole day less stressful! "
 
 
 
 


Review 5 May 2017
Recommended by customer in CR0
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3696, -0.0957
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from 2 bed 1st apartment to a 2 bed ground floor. Building of some furniture at destination.
 
Cost: £610
 

" Wow! I couldn't have asked for a smoother house move. Steve who came to do my quote was clear on everything, no hidden costs. I had to query a couple of things prior to life, mainly to do with parking at destination and they provided excellent advice. The move day was completely stress free! The guys arrived punctually and set about loading lorry with my belongings. They took great care of everything and were friendly which put me at ease. No problems at all to my relief. Offloading as destination was as careful and efficient. They re-assembled my bed and set about building some furniture I had bought but not unpackaged. Kept them refuelled with plenty tea and biscuits which I know they appreciated. They even took what packaging they could away. What a brilliant experience and I would highly recommend using F Smith & Son for any removal needs you may have. "
 
 
Team:
Barry and Julian
 
 
 


Review 4 May 2017
Recommended by customer in SW17
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4364, -0.1661
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a 2 bedroom second floor flat in Putney to a 3 bedroom house in Tooting. The only complications were an upright piano (100kg). And a long walk outside to the removal van involving a flight of steps at the Putney end.
 
Cost: £1600
 

" F Smith provided a thorough and well-considered quote just over a week or so before moving day. They weren't the cheapest or the most expensive but they were the firm that gave us most confidence they understood what we wanted and could deliver.

We went for the packing option which they did a few days before (because of the bank holiday). They arrived promptly on the packing day and took the morning.

On the moving day, they arrived promptly and were finished by lunchtime. There were waiting for us at our new place in Tooting - having got there before us! Unloading was equally stress-free.

The F Smith people throughout were professional and friendly. I couldn't recommend them highly enough! "
 
 
Team:
I wouldn't want to single anyone out and I'm sorry to say I can't remember all the names. Everyone from the quote to the end of moving day did a great job!
 
 
 


Review 1 May 2017
Recommended by customer in BS7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4746, -2.5841
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All