F Smith and Son

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

51.3716, -0.1208

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1630 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 1630 reviews since 2006
 
 
 
Sales & Support
9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery
9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This is the third time I have moved with FJ Smith and Sons; although I hope I don't move again for quite a while, I will certainly be calling them when I do. Professional, and good humoured throughou...."   more
 
" This is the second time we've hired F. Smith and Son for our move, and should we move again (hopefully not to soon :)) we would definitely hire them again. Thank you so much to Denim & Jason for pack...."   more
 
" From receiving the initial visit to the actual move all staff were in time, well presented and polite. Initial visit from the owner was very informative and was nice to get a bit of history about the ...."   more
 
" Our entire experience with F Smith and Son have been very pleasant from booking the pre-move survey to the actual removal day itself. The person who came for the survey was very informative and helpfu...."   more
 
About Us


At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 38
arrived 36
boxes 37
Brilliant 61
care 50
certainly 33
cheerful 59
courteous 87
crew 71
definitely 80
efficient 191
excellent 270
experience 49
family 43
Fantastic 55
finish 36
free 52
friendly 257
friends 45
furniture 35
good 139
great 126
guys 76
happy 99
hard 75
helpful 274
highly 98
impressed 39
packed 42
packing 77
pleasant 39
pleased 79
polite 159
process 35
Professional 206
really 90
recommend 273
recommended 52
removal 164
service 406
Smith 189
smoothly 57
stress 84
stressful 61
team 222
thank 104
thanks 58
trouble 49
working 33
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 18 Apr 2017
Recommended by customer in E14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5046, -0.0085
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Good move, well executed, as planned.
 
Cost: £700
 

" This is the third time I have moved with FJ Smith and Sons; although I hope I don't move again for quite a while, I will certainly be calling them when I do. Professional, and good humoured throughout, I really can't say a bad word about them. "
 
 
Team:
Chris and Patrick (I think)
 
 
 


Review 11 Apr 2017
Recommended by customer in SW19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4384, -0.2013
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved within our neighbourhood, from mid-terrace to mid-terrace house. From 2 floors to 3 floors.

" This is the second time we've hired F. Smith and Son for our move, and should we move again (hopefully not to soon :)) we would definitely hire them again. Thank you so much to Denim & Jason for packing and the rest of the team the second day for making this an easy move. "
 
 
Team:
Denim & Jason & 3 extra crew on second day.
 
 
 


Review 10 Apr 2017
Recommended by customer in CR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3414, -0.0999
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from 2 bed property to a 4 bed property
 
Cost: £558
 

" From receiving the initial visit to the actual move all staff were in time, well presented and polite. Initial visit from the owner was very informative and was nice to get a bit of history about the organisation too.
The removal guys were great on time, polite and during the move could even sense I was stressed and offered helpful solutions to relieve my stress!
Handled my property well and wrapped up delicate items carefully.
I would use this firm again. "
 
 
Team:
Darren Mark and their partners on that day
 
 
 


Review 10 Apr 2017
Recommended by customer in SE14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4786, -0.0462
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal services from 2 bed flat to 3 bedroom terrace with a basement.
 
Cost: £651
 

" Our entire experience with F Smith and Son have been very pleasant from booking the pre-move survey to the actual removal day itself. The person who came for the survey was very informative and helpful. The removal team was curteous and polite and look after our belongings while loading and unloading. We would definitely use them again and would recommend them to our friends and family. "
 
 
 
 


Review 3 Apr 2017
Recommended by customer in CR0
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3826, -0.0712
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Me and my family were moving out of our rented accommodation and into our newly purchased family home so it was a very exciting but stressful time. We had trouble getting some of our furniture into our rented house so I had some concerns with getting it back out but everything was taken out with ease and I did not once have to worry about anything, everything was taken care of by my friendly and efficient removal men.

" From the start of having my home survey carried out, to then booking my date, picking up my moving materials and making my final payment just before my move date, everyone that I dealt with and spoke with were always friendly, extremely helpful and professional and made us feel as if we as clients and our move were really important to them.
On moving day my 2 friendly removal men arrived promptly and eager to get on with the job. They were professional yet friendly and they basically got on with everything with such ease which enabled me to get on with what I needed to do without having any extra stress or pressure.
On reaching our new house, my removal men were most patient as we were having some new carpet laid and they waited patiently for the workmen to finish before carrying on with the unloading. Again they got on with the job with no fuss and placed everything where it was supposed to go and everything ran extremely smoothly.
I hope I don't move again for a long time but I would not hesitate to use F Smith and Son again and would highly recommend them as you really do get a professional yet friendly service from this family run business, the whole process was made easy and saved me a lot of stress for sure! "
 
 
Team:
Steve and Lorraine in the office and i cant remember my 2 removal guys names (sorry) but they were fantastic!!
 
 
 


Review 2 Apr 2017
Recommended by customer in SW12

 I'm: Female 

51.4419, -0.1399
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving the contents of a three bedroom flat to a storage unit.

" The whole experience was extremely stress-free. From the first email contact to the removal itself, the staff were very helpful and knowledgeable. They explained the service they offered and how things like the insurance worked and what I should expect on the day. The removal day itself went without any hitches, and the staff were cheerful, polite and very helpful. I would have no hesitation in recommending F Smith and Son very highly, and will use them again in the future. "
 
 
Team:
Mark
 
 
 


Review 27 Mar 2017
Recommended by customer in CR0
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3789, -0.0995
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Two bedrooms flat with furniture and personal belongings.
 
Cost: £600
 

" Mr. Smith has been amazing with us, very professional.
Lorainne has been very helpfull and the removal guys were friendly and professional.
Excellent company. Highly recommended.
"
 
 
 
 


Review 27 Mar 2017
Recommended by customer in BN2

 I'm: Male 

50.8372, -0.0636
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House move from Purley to Brighton
 
Cost: £1192
 

" Fantastic removal team, could not have been more helpful, friendly and efficient. Their manner really helped to reduce the stress of moving. "
 
 
Team:
Denholm, Ian and Robbie.
 
 
 


Review 27 Mar 2017
Recommended by customer in CR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3418, -0.0949
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from a 2 bed house to a 5 bed house, with two months of storage in between.
 
Cost: £1200
 

" Initial quote with a home visit was very clear, and prompt. The move out was very well handled and the team were very friendly. The storage invoicing was clear and it was easy to pay. The move in to our new house was equally very well handled and the team very pleasant. In all I would definitely recommend the firm to others and they removed the stress from the process. "
 
 
 
 


Review 24 Mar 2017
Recommended by customer in CR0

 I'm: Male 

51.3726, -0.1013
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal/return of furniture out of storage.

" Very easy to deal with. They are BAR registered, fully insured and a family business so they are experienced, responsive, clear about the services offered, arrive on time, and careful with your things. I have worked with them on several occasions and have to conclude that the expense of professional movers is well worth it to avoid the stress of hiring a van and doing it yourself. "
 
 
 
 


Review 21 Mar 2017
Recommended by customer in CR0
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3737, -0.1175
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a 1 bedroom apartment with difficult access, to a 3 bedroom house in another county.
 
Cost: £600
 

" F Smith & Son were absolutely excellent from start to finish.

I had full confidence in their professional approach from the first phone call to retrieve a quote.

Polite, no fuss, and obviously experienced. Once I received the quote I provisionally booked a date.

The date of the move was pushed back several times, but they did not hassle me to re-book, I was left to update them as necessary, which was gratefully received. During the sale process you have so much to do, I wouldn't have appreciated continual phone calls pushing to re-arrange dates.

As soon as we had exchanged I confirmed the date, and they requested a site visit. The quote increased slightly, but I was perfectly happy with that; they couldn't have envisaged the difficult access before seeing the property, and the cost was still very reasonable.

Very easy to pay - they take a 30% deposit when confirming the date, and the remainder is due the day before the planned removal, which they took automatically on my request.

The team arrived 20 minutes early on the day of the move. All very experienced removers, handled our property with care and diligence. Wrapped the TV, un-assembled the bed, hung our clothes in temporary hanging boxes, and re-hung them at the other end, in addition to re-assembling the bed so we had somewhere to sleep!

I would whole-heartedly recommend F Smith & Son as a removal company, they really were excellent. We had zero stress on the day because they were so efficient and professional. "
 
 
Team:
Lorraine was lovely, as was John and his son.
 
 
 


Review 17 Mar 2017
Recommended by customer in RH8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2518, -0.0095
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Full packing service for property move.
 
Cost: £1400
 

" The whole process was really simple and they did exactly as they said they would. Couldn't fault this and the guys on the day were really professional and courteous. I would definitely recommend using them again. Brilliant. "
 
 
Team:
Darren, Barrie
 
 
 


Review 6 Mar 2017
Recommended by customer in CR5

 I'm: Male 

51.3198, -0.1341
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Office move from an old victorian house on 4 levels to a new office on 1 level. Lots of furniture had to be dismantled and re built plus photocopiers and large plan plotters.
 
Cost: £3600
 

" They did exactly what they said they would do in the time they said they would do it and with little fuss and insignificant damage to goods or buildings. "
 
 
 
 


Review 3 Mar 2017
Recommended by customer in CR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3008, -0.0966
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3 story townhouse, 3 double bedrooms from one county to another. Living room on first floor of the townhouse, with three large sofas to be taken down.

" On our prepack day, four packers arrived promptly and worked hard all day. They got on with the job around me as I worked from home. it was very painless and they were extremely polite.
On move day, it was just as easy. They moved the sofas out through the french doors on the first floor and it was relatively painless. They worked well as a team. No damage was done to any of our property. Whilst we had to sign that we have received everything, before departure on our move day, I couldn't be sure, as boxes were incorrectly marked and we actually discovered that our cutler drawer had been left untouched. Luckily, we went back to our previous property for a clean to discover this. The legs of my sofas were also put back incorrectly, so I've had to lift them up and do them myself again. I offered to go through the house to show everyone which room was which, but they didn't need to. Unfortunately, we couldn't find our duvet for 3 days, as it was marked as my son's room and was in a box at the bottom of a pile
Apart from these few things, the move was painless, the staff were polite and efficient. I would highly recommend F Smith & Sons.
"
 
 
Team:
Barrie, Darren, Phil, Lee, Rob
 
 
 


Review 1 Mar 2017
Recommended by customer in IP33
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.2475, 0.7259
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From 3 bed to 4 bed house, out of London. Full packing included
 
Cost: £2145
 

" Really great service. Everything went according to plan and it took so much of the stress out of the move. Packing was really good and straight forward, removers were lovely. Also really good value - id highly recommend! "
 
 
Team:
Ahh - I can't remember their names but they were brilliant
 
 
 


Review 27 Feb 2017
Recommended by customer in CR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3392, -0.0717
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move of boxes and furniture to new address on 24.02.17.
 
Cost: £550
 

" Excellent service by two really great representatives of the firm. "
 
 
Team:
Barry and Lee
 
 
 


Review 20 Feb 2017
Recommended by customer in CR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3174, -0.0883
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from South East to South West of England.
 
Cost: £2385
 

" I have used F Smith & Sons on two previous occasions moving within the local area, which was why I chose them for my cross-country move.

The administration in the run up to the move was swift and efficient. There were a number of delays with the sale of my property so the move date had to be altered quite a few times, but the team in the office were very understanding and helpful.

The loading on the moving out day went swiftly and smoothly. All five of the team were friendly, respectful and helpful. Then only niggle was that, despite repeatedly explaining that some items stored in a corner of one room shouldn't be touched (all the things that the firm wouldn't take like jewellery, laptop, paperwork etc) and the overnight bags, someone packed my overnight case. As I was staying in a B & B before moving into the property the next day this was not ideal. Barrie (one of the two moving me into my new property) did try and find the case when we arrived in the evening but with no success (it was buried right at the back of the van).

The moving in (carried out by Barrie and Chris) went well. However, after a couple of hours it started to rain and the metal ramp from the van became an ice rink. Despite taking great care there were a few heart-stopping moments when the men slipped and only just prevented themselves from taking a nose dive onto the tarmac. I would strongly suggest F Smith & Son look at this as a priority.

Overall I was pleased with the service provided and would highly recommend the firm to anyone moving, either locally or long-distance. "
 
 
Team:
Barrie and Chris (on the van); Barry, Darren and Ian. Also Lorraine and Richard in the office
 
 
 


Review 18 Feb 2017
Recommended by customer in ME14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2923, 0.5276
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from 3 bed house in Croydon to bungalow in Maidstone

" A thoroughly professional service throughout. Team arrived early and were very pleasant & helpful all day. Enabled us to have a stress free move. Would definitely recommend your companyb "
 
 
Team:
Sorry only remember Mark although they did all introduce themselves
 
 
 


Review 17 Feb 2017
Recommended by customer in RH19

 I'm: Male 

51.1294, -0.0232
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from a 2 bed, 1st floor flat in London to a house in East Grinstead.

" Initial quote was very professional and thorough. Jude who came to pack was fab, and the removal team on the day was great, really professional and made light work of everything! "
 
 
Team:
Jude, Darren and another guy who's name o can't remember (sorry!!)
 
 
 


Review 11 Feb 2017
Recommended by customer in CR0
 My Age: 70 + 
 I'm: Female 

51.3709, -0.0343
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All