F Smith and Son

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

51.3716, -0.1208

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1679 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1679 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" wonderful experience ,going from a three bed to a one bed ,and although i packed boxes they put the smaller boxes into larger boxes .very quick and efficient . they worked as a team from start to fini...."   more
 
" Very efficient service which included packing the day before. Although time of completion was much later than expected, the men did their work with no complaints although they had to wait. This was...."   more
 
" The packing service was great, turned up on time and got on with the job. The move went really well. A great bunch of guys doing the move who took great care of our belongings. All round a very good,...."   more
 
" The whole move was very professional. Mr Smith came to give the quote and was very thorough, which gave us assurance that, unlike the experience of some of our friends, the vehicle provided would be ...."   more
 
About Us


At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 40
arrived 48
boxes 46
brilliant 64
care 56
certainly 34
cheerful 63
courteous 89
crew 71
definitely 84
easy 37
efficient 199
excellent 282
experience 59
extremely 91
family 44
Fantastic 60
finish 41
free 54
friendly 269
friends 47
furniture 40
good 149
great 133
guys 81
happy 104
hard 83
helpful 283
highly 104
impressed 45
packed 47
packing 87
pleasant 40
pleased 82
polite 170
process 42
professional 217
quote 41
really 97
recommend 291
recommended 55
removal 176
service 423
Smith 208
smoothly 59
stress 91
stressful 67
team 234
Thank 107
thanks 59
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Sep 2017
Recommended by customer in EX8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.6313, -3.3948
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
the move was amazing from the representative to the receptionist and the lads who carried all the heavy boxes.from a 3 bed to a one bed in devon .
 
Cost: £1950
 

"wonderful experience ,going from a three bed to a one bed ,and although i packed boxes they put the smaller boxes into larger boxes .very quick and efficient . they worked as a team from start to finish .friendly all the way and put at ease .and made the move fun and less stressful.would recommend this company to any one i hear that,s moving ."
 
 
Team:
lsteve lorraine ian martin and the guy in the small van .
 
 
 


Review 9 Sep 2017
Recommended by customer in SE19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.4160, -0.0830
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very efficient service which included packing the day before.

Although time of completion was much later than expected, the men did their work with no complaints although they had to wait. This was important to me because I was very sorry they had to work much later than I expected."
 
 
Team:
Chris and another(sorry forgot his name)
 
 
 


Review 8 Sep 2017
Recommended by customer in SE23

 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4454, -0.0458
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving service of a three bed house. (Price includes insurance)
 
Cost: £1450
 

"The packing service was great, turned up on time and got on with the job.
The move went really well. A great bunch of guys doing the move who took great care of our belongings. All round a very good, professional service. We wouldn't hesitate to recommend them to others."
 
 
 
 


Review 5 Sep 2017
Recommended by customer in HR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0356, -2.4291
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a three bedroom house in Croydon to Ledbury, Herefordshire
 
Cost: £4000
 

"The whole move was very professional. Mr Smith came to give the quote and was very thorough, which gave us assurance that, unlike the experience of some of our friends, the vehicle provided would be adequate

The removal men arrived early, as they had spare time. They packed swiftly and neatly (nothing was lost or broken)and were pleasant and cheerful throughout.

The access to our new home is slightly awkward but they researched access and provided transhipment.

Overall we would recommend them very highly"
 
 
 
 


Review 5 Sep 2017
Recommended by customer in PL21
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.3926, -3.9236
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Surrey down to Devon so it was a three day process!

"F Smith & Sons were recommended to me by our estate agent and I am delighted I followed his advice.

Not only were they considerably cheaper than Pickfords, their approach was much more personal which is important when moving all your worldly possessions.

We had packers on one day with the lorry part loaded before completing the loading and the drive to Devon the following day. Unloading was then done on day three.

All those who came to house were professional and experienced yet fun and amicable to be around and boy did they work hard!

We were very impressed with the standard of work and would not hesitate to recommend to others."
 
 
Team:
Mark, Jason & Martin did the majority of the job with John, Danny & Adrian on loading day - all were excellent
 
 
 


Review 4 Sep 2017
Recommended by customer in sy5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6242, -2.7537
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from london to shropshire on a bank holiday monday
 
Cost: £3700
 

"The whole team were very professional They arrived on time and worked very hard. They were cheerful,friendly and polite. Nothing appeared to be too much trouble"
 
 
Team:
Denham plus 4
 
 
 


Review 4 Sep 2017
Recommended by customer in ST7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.0959, -2.3169
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Croydon after living in the same house for 37 years, so you can imagine how hard it was. From the moment the team arrived until we said goodbye from our new home 200 miles away, we felt confident that it would all be alright. The team of 4 arrived on time on Monday morning and started packing our possessions. They began to load the van in the afternoon and finished around 6 pm. Three men returned on Tuesday morning to complete the loading of the van, plus trailer and were ready to leave by 10.30. They arrived at the new house 10 minutes after us and started unloading. They slept in the van overnight and completed the move the following morning ready to drive back to Croydon. They only took occasional breaks and were respectful and polite throughout.

"We had several quotes from different companies but were impressed with the professionalism of the initial survey. We contacted the office a couple of times with queries and these were dealt with efficiently. The four young men who arrived to pack and take care of our move were amazing. Nothing was too much trouble and they worked cheerfully and efficiently all day. They were courteous and understanding, giving us time to arrange our things. The quote was not the cheapest but we felt that it was money well spent for such a major move. The two removers Denholm and Martin who drove up to Cheshire to unload were charming, conscientious and completed the job with care and good humour.
Thank you for taking the stress out of moving house."
 
 
Team:
Denholm, Martin, Darryl and Jason
 
 
 


Review 31 Aug 2017
Recommended by customer in SM6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3565, -0.1473
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home move from 3 bed house in Carshalton to 6 bed house in Wallington.
 
Cost: £1200
 

"Team of removal men did an excellent job - fast, efficient and very careful with all of our belongings. Another successful move with F Smith and Son (this is the second time we have used this firm). Fantastic service from start to finish (both office staff and removal men were brilliant). Can't recommend enough."
 
 
 
 


Review 30 Aug 2017
Recommended by customer in GU4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.2691, -0.5061
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving goods from a Central London flat and an outer London home to a Surrey house via storage.
 
Cost: £3500
 

"It was excellent. Mark and his teams were extremely helpful, cheerful and efficient. Everything got done when they said it would and nothing suffered significant damage. I would certainly use F Smith & Son again and I will recommend them to others."
 
 
Team:
Mark, Felix
 
 
 


Review 29 Aug 2017
Recommended by customer in RH9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.2518, -0.0672
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize home move after almost 25 years in the property. Going from a 4 double bedroom Victorian semi to a virtual new build 3 bedroom mid terrace. I had a full packing service including dismantling and reassembly of beds.
 
Cost: £1668
 

"The original visit from the company representative was carried out professionally and I was able to ask any questions to clarify all aspects of the moving process. Considering the actual removal date was only firmed up 2 working days beforehand the company was extremely accommodating. Two staff arrived to pack and 4 staff did the actual move and unloading. The company offers a recycling service for the empty boxes and packing materials which is very useful but you do need to book this. All in all the move proved to be a relatively straightforward process."
 
 
Team:
Rick did the original quotation. Richard was the main packer and was aided by a colleague - apologies but I can't recall his name and on moving day Chris was in charge aided by Darren, Aidan and Danny.
 
 
 

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