F Smith and Son

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

51.3716, -0.1208

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1754 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1754 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very efficient and friendly"   more
 
" The delay in completion was nothing to do with them but they were quickly on the job. We were particularly pleased when three extra men arrived to speed up he process. The men were very pleasant to de...."   more
 
" This is the second time I have used this company one of the team were at both my moves. To say the way these guys work is amazing is an understatement, as the day went along it got very hot and they ...."   more
 
" From initial phone call all the way through to the final stages of collecting from new house empty cardboard boxes (for free) every staff member was courteous, friendly and extremely professional. ...."   more
 
About Us


At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 44
arrived 64
boxes 59
brilliant 73
care 62
cheerful 68
courteous 98
crew 73
definitely 91
easy 45
efficient 220
excellent 294
experience 72
extremely 97
family 45
fantastic 66
finish 50
free 58
friendly 292
friends 47
furniture 47
good 168
great 152
guys 91
happy 109
hard 89
helpful 304
highly 124
impressed 48
just 43
packed 58
packing 100
pleasant 43
pleased 89
polite 188
process 58
professional 240
property 36
quote 48
really 109
recommend 322
recommended 60
removal 187
service 443
Smith 236
Smooth 39
stress 100
stressful 75
team 260
Thank 119
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Jun 2018
Recommended by customer in CR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3346, -0.0809
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection of items from Sanderstead to deliver to Norfolk
 
Cost: £850
 

"Very efficient and friendly"
 
 
 
 


Review 20 Jun 2018
Recommended by customer in CR0
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3710, -0.0554
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
The furniture men arrived promptly on Tuesday 12/6 to pack and on 13/6 to deliver.

"The delay in completion was nothing to do with them but they were quickly on the job. We were particularly pleased when three extra men arrived to speed up he process. The men were very pleasant to deal with and extremely hard working - they ensured that the move was completed satisfactorily. We would recommend the firm to anyone.
One slight moan and that is that we said not to pick up the boxes before 3.00pm on Wed 20/6. The van arrived at 2.50pm

We have no complaints about the move and we feel that customers should seek advice on companies they wish to use. We are glad we did."
 
 
Team:
Lee led the team on both days and we were very pleased with he quality of the service
 
 
 


Review 20 Jun 2018
Recommended by customer in CR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3615, -0.0942
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from a small two bedroom cottage to a bigger two bedroom semi-detached property. The stairs in each property were tight and hard to manoeuvre but the guys made in look easy.

"This is the second time I have used this company one of the team were at both my moves. To say the way these guys work is amazing is an understatement, as the day went along it got very hot and they just carried on going. I could not fault them in any way they made the stressful situation so much easier."
 
 
Team:
I cannot remember, sorry wish I could
 
 
 


Review 20 Jun 2018
Recommended by customer in KT10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.3620, -0.3396
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move staying within the same village from townhouse rental property on 3 floors into newly bought house, 2 floors. Big heavy items including piano, sideboards etc were included.
 
Cost: £1200
 

"From initial phone call all the way through to the final stages of collecting from new house empty cardboard boxes (for free) every staff member was courteous, friendly and extremely professional.

The entire removal process went ahead straightforwardly with no damages whatsoever. This wasn't the cheapest quote nor was it the most expensive.

Richard removed potential stressful situations before they could even arise.
He showed great initiative in double checking that a motorcycle helmet wasn't actually needed before being wrapped and put away in a box on the van.

We have lived in Czech Republic, India and Switzerland and used a variety of different removal companies for each move. I was so impressed with F. Smith & Son that I enquired on the day if it does European and World Wide moves. It does.

I highly recommend this company. For us any further national or international move will definitely be put forward to F. Smith & Son.

"
 
 
Team:
Richard, Greg, Chris & the guy who helped Richard on packing up day & the wonderful man who picked up the empty boxes!
 
 
 


Review 18 Jun 2018
Recommended by customer in LA22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.4282, -2.9576
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from Croydon to Cumbria, so it was a considerable distance. In addition, there were access difficulties as the approach to our new house was narrow. We also had a large number of books to move.

"The team who helped us to pack were brilliant. All were polite, personable and efficient. They were able to have us ready and loaded in the expected time frame, despite some problems. At the new house there were problems with the access road being too narrow, but Ian and Martin were great, keeping us informed throughout the process and assuring us that it would be 'sorted', which it was. Despite these problems we were unloaded by 5:30, and the helpers from the local firm were very diligent. Ian & Martin then restored the beds and wardrobes to their functional state, working through to gone 8pm.
As we have unpacked we have found things to have been packed carefully and considerately meaning that nothing has been damaged or broken."
 
 
Team:
Ian & Martin
 
 
 


Review 11 Jun 2018
Recommended by customer in Br12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3995, 0.0383
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two bed flat Tooting to a 4 bed house in Bromley. The lift in our flats was closed for repairs so we had to use the stairs. Delays from the sellers removal company meant delayed access to the new property.
 
Cost: £1000
 

"I can’t recommend F Smith and Sons highly enough. Very professional and friendly service from start to finish. Everything was clearly explained beforehand and the team on the day were very friendly and professional. Despite our lift being out of service and delays getting access to the new property, they remained calm and helpful throughout, and helped guide us through the process."
 
 
 
 


Review 3 Jun 2018
Recommended by customer in SW17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4364, -0.1661
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal service from 3 storey townhouse (lots of stairs)

"Highly recommend the firm. Great team we’re on site - professional, courteous and quick."
 
 
Team:
Demin and Martin
 
 
 


Review 2 Jun 2018
Recommended by customer in SM5
 My Age: 60 - 69 
 I'm: Male 

51.3598, -0.1650
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local house move
 
Cost: £2000
 

"The surveyor (sorry, I don’t remember his name) was friendly and helpful and gave good advice. I had regular conversations with Lorraine in the office and she was also very helpful and friendly throughout the process. The packers, Richard and Jason, were just fantastic and did a lot to ease the stress we were feeling at the thought of moving after more than 20 years in our lovely home. They also did a brilliantly thorough job of packing and were genuinely upset at not being able to get as far as they’d planned with the exterior packing due to absolutely torrential rain. On the day of the move itself, the departure team was Richard and Jason along with Barry and Steve, and all of them worked hard and efficiently to get us out of the house promptly. On arrival we were joined by another four team members, all of whom pitched in and got on with things cheerfully. Overall, the process was made as painless as possible by the staff from Smith and Sons and we are really pleased we chose them."
 
 
Team:
Lorraine in the office was excellent, and Richard and Jason who did our packing and also helped with the move were great.
 
 
 


Review 21 May 2018
Recommended by customer in SM6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.3824, -0.1549
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys worked hard throughout the day.
 
Cost: £1300
 

"The day went very well, although you never seem to have enough time! The packing service was not great as some important details were packed and a few things were left in the top cupboards.
The guys worked hard on the day and tho a couple of things were slightly chipped guess it’s to be expected!"
 
 
Team:
Andrew, Ash and Ben
 
 
 


Review 21 May 2018
Recommended by customer in HA9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.5583, -0.2849
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from West London to North London
 
Cost: £900
 

"The crew are brilliant. Extremely helpful, polite and willing to do whatever it takes to make you move as smooth as possible."
 
 
 
 


Review 11 May 2018
Recommended by customer in KT18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.3097, -0.2299
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage and house removals
 
Cost: £1896
 

"I highly recommend F Smith and a sons. The Teams that moved me over the two days
We’re very courteous, punctual and good natured making the overall move
Very smooth and pleasant. Everyone whom I have met or spoken to at this company have been obliging and amenable. Really is a a great company and I couldn’t recommend them more highly."
 
 
Team:
Ian, Lee Chris and the whole team on both days whose names I have unfortunately forgotten
 
 
 


Review 9 May 2018
Recommended by customer in CR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3539, -0.0664
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we were moving from our home of many years to a property in a similar location

"removal men arrived on time and started our removal at once, all the time confirming with us what was to be taken and what was to be left. most helpful at delivery address placing furniture where we required, all round satisfaction with our move."
 
 
Team:
chris & lee
 
 
 


Review 4 May 2018
Recommended by customer in IP31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.2501, 0.8183
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had rather a lot of stuff to be moved and a long way to travel but everything was handled very professionally.

"We were well advised to begin with and took advantage of buying all the packaging from the firm. The actual move went smoothly and the removal men were very friendly, courteous and extremely helpful. This is the second time we have used Smith and Son and I wouldn't hesitate to recommend them. We were extremely pleased with the whole experience."
 
 
Team:
Martin, Denholm
 
 
 


Review 28 Apr 2018
Recommended by customer in RH10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1359, -0.1272
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed terrace house, moved about 8 miles away
 
Cost: £870
 

"Absolutely fabulous company. Felt comfortable with them from the moment we had the survey done. The move was complicated and fell through once and they kept in contact and honored our quote even though we finally moved 6 months later!
The team answered my endless questions quickly and professionally, explained everything in detail and always ensured we were happy. Brian and Ash were brilliant on moving day. They were upbeat, funny, and totally took all the stress away from the day itself. Even when the keys were delayed, they spoke to us and told us not to worry and how normal it was.
Everything was handled quickly, anything that needed doing was done and they truely went above and beyond.
Amazing team, can't recommend them enough"
 
 
Team:
Brian, Ash, John, Sue
 
 
 


Review 26 Apr 2018
Recommended by customer in KT16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.3871, -0.5067
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The distance of the move was very short - approximately 500 metres down the road - upsizing from a 2 bed cottage to a 4 bed house. Tricky aspects were the steep stairs and difficult turning point at the end of the stairs, as well as a front door and passageway to the side of the house that all furniture had to come out of. There was also some boxes that needed to be brought down from a tricky access loft. So not a straightforward job by any means. It also happened to be the hottest day of the year so far!
 
Cost: £1300
 

"The team were all excellent - Ian came to pack everything on Wednesday and did a superb job - very punctual, very friendly, very efficient and effective. Asked me lots of questions to really understand my requirements and gave advice when asked. The next morning, the team arrived in the truck at 8:30 sharp. Ian along with Lee and Jason. All very cheerful, friendly guys, who got straight to work loading boxes onto the truck. As mentioned previously although it was not a huge job in terms of quantity of things to pack, it was a tricky cottage to negotiate and there were a number of items of furniture that needed dissembling. SO although I think the expectation was to be packed up by midday, we didnt get finished loading up until 1:45pm, which was no problem at all and was simply down to the amount of work required, and most certainly not down to any slacking on the guys part. They drove the truck the short distance to the new house, had a well earned lunch break and then we got started unloading at 2:30. Although access to the new house was much easier - easy access front door and 2 back doors and garden. the 4th bedroom on the top floor was a little tricky with a door that didnt stay open and then cornered stairs up. Also the smallest bedroom at the end of the first floor corridor was a bit tricky to get into as there is a step down just outside it. However everything got unloaded and put into the rooms requested, very satisfactorily indeed and by 6:30 the job was done.
One suggestion that I would make, is when marking the boxes with the room to be placed in and contents, that perhaps the contents could be written on the side as well as the top. Because when there is a stack of 4 or 6 boxes, you cant easily see what is inside them, without moving them, which made it a little tricky in the days after the move. But that is a very small quibble indeed"
 
 
Team:
Ian, Lee and Jason
 
 
 


Review 23 Apr 2018
Recommended by customer in SW2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.4424, -0.1319
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
F Smith and Son carried out the packaging and moving of our house, including couch, dinning table, chairs, bed and all our goods, between two days.
 
Cost: £1092
 

"The move was smooth and stress free. The team of F Smith and Son were super helpful and professional throughout the whole process explaining everything clearly from the first moment. We went for the packaging service as well as the moving and they treated everything with the highest of care playing attention to every detail not to damage any item.
"
 
 
 
 


Review 20 Apr 2018
Recommended by customer in KT10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.3642, -0.3578
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving for a Victorian mid terrace 3 bed house 3 miles to a 4 bed end of terrace.
 
Cost: £1500
 

"From start to finish my whole experience of using F Smirh & Sons has been brilliant. The initial review and quotation for the job was clear and priced fairly.
Everyone I have come into contact with has been very polite and efficient. The team who moved us were polite and worked wonders in packing us up and moving us without a hitch whilst keeping a sense of humour throughout.
I would highly recommend this company if you want as stress free a move as it is possible to have!! Huge thanks."
 
 
Team:
Rob, Andy, Richard
 
 
 


Review 20 Apr 2018
Recommended by customer in TN11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2280, 0.3348
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I opted for both the packing service and removal.
 
Cost: £1500
 

"They came round promptly on the packing day and I can’t fault them. They were friendly, professional and worked quietly and speedily that first day. They could see I was a bit stressed and both of them (Ian and Elson) helped calm my nerves. On the day of the move they were joined by Jason and all three were amazing. They put all the boxes in exactly the right places and made sure that all 3 beds were put back up in the correct rooms. It took less than 3 hours from getting to the new house to them completing the move. I would highly recommend them.

Quick professional calm polite friendly. Would highly recommend"
 
 
Team:
Ian Elson Jason
 
 
 


Review 18 Apr 2018
Recommended by customer in Cr01

 I'm: Male 

51.3743, -0.1031
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to rented property with large amount of possessions going into storage.

"All staff were excellent."
 
 
Team:
Lorraine, John and Sue + Chris and his crew.
 
 
 


Review 16 Apr 2018
Recommended by customer in CR0
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3710, -0.0515
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
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Customer Review
 
Moving furniture internally within the home.
 
Cost: £180
 

"The two gentlemen arrived very promptly did all the furniture moving quickly and carefully and put back all the sofa covers and cushions correctly. Before they left the checked with me whether any thing needed to be changed. Very happy with the service"
 
 
Team:
Sorry - can't reember
 
 
 

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