F Smith and Son

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

51.3716, -0.1208

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1701 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1701 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" At all stages from initial enquiry to final departure after delivery I was delighted by the care,service and efficiency with which the move was carried out and all with a most welcome humour. I have...."   more
 
" I was very happy with the service from F Smith and Son. They provided me with all the necessary information, organised the move efficiently quite close to the moving date, and were very polite and res...."   more
 
" Great company, great attitude and very flexible and understanding with us during what was a stressful time. Thanks for lending us the clothes rail, was a massive hand for a few days ! You're team we...."   more
 
" Great move as usual. On time, very cheerful, and made the whole move look really easy. "   more
 
About Us


At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 41
arrived 52
boxes 49
brilliant 66
care 57
cheerful 65
courteous 91
crew 72
definitely 88
easy 41
Efficient 205
excellent 285
experience 63
extremely 92
family 45
fantastic 62
finish 44
free 56
friendly 271
friends 47
furniture 42
good 158
great 139
guys 84
happy 105
hard 84
helpful 289
highly 109
impressed 46
just 35
packed 50
packing 91
pleasant 40
pleased 84
polite 176
process 45
professional 225
quote 41
really 100
recommend 301
recommended 57
removal 180
service 427
Smith 220
smoothly 60
stress 94
stressful 70
team 240
Thank 111
Thanks 60
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in CR0

 I'm: Male 

51.3722, -0.0800
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing and removal with significant delicate items

"
At all stages from initial enquiry to final departure after delivery I was delighted by the care,service and efficiency with which the move was carried out and all with a most welcome humour. I have moved many times but to have unpacked every item and found not one scratch or breakage is a first."
 
 
 
 


Review 21 Nov 2017
Recommended by customer in RG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4459, -0.9649
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of the contents from a first-floor one bed flat in Croydon into storage then removal out of storage after 3 weeks to a first-floor one bed flat in Reading.
 
Cost: £1074
 

"I was very happy with the service from F Smith and Son. They provided me with all the necessary information, organised the move efficiently quite close to the moving date, and were very polite and responsive. On move day they arrived very punctually and cleared the flat very quickly. All our possessions arrived in great condition from storage and were also quickly brought into our new flat and assembled. I would really recommend F Smith and Son."
 
 
 
 


Review 20 Nov 2017
Recommended by customer in TN8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1931, 0.0681
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move from 5th floor flat to 3 bedroom Semi Detached
 
Cost: £860
 

"Great company, great attitude and very flexible and understanding with us during what was a stressful time. Thanks for lending us the clothes rail, was a massive hand for a few days !
You're team were punctual and represented your company well, a good example !

The extras I needed to purchase from JSM were well explained, justified and appropriately priced.

I would happily recommend to others.

Thanks

Matt Walker"
 
 
Team:
.
 
 
 


Review 14 Nov 2017
Recommended by customer in KT4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.3782, -0.2443
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small move of one very heavy item upstairs and then back down again, (trust me, there was a good reason)
 
Cost: £90
 

"Great move as usual. On time, very cheerful, and made the whole move look really easy.
"
 
 
 
 


Review 14 Nov 2017
Recommended by customer in ME3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.4167, 0.4576
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a three bedroom semi detatched house in South East London to a slightly smaller house out in Kent.
 
Cost: £1070
 

"Moving house is obviously a big deal and can be a very stressful time. But from the moment we choose to use F Smith and Son, the actual removal process was made all the easier for us and it went smoothly and without mishap.

We were told exactly what to expect from helpful members of staff and they were very patient despite us having to re-arrange the removal date time and time again. The quoted price was very reasonable and once we had our first conversation with them we knew we had found the right company.

On the day of the move the lads turned up nice and early and got straight to work, they were good natured and courteous and had all of stuff safely put into the van without any damages. When we got to our new house they put all the items into specific rooms and cleared away all mess.

So i'd highly recommend F Smith and Son to lighten the burden of moving home and have one less thing to worry about."
 
 
Team:
Ian, Chris, Jamie
 
 
 


Review 13 Nov 2017
Recommended by customer in CR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3099, -0.0472
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from a 4000 square foot to 1800 square foot home. There were access issues at my new house, which the team overcame.
 
Cost: £1974
 

"Barry and the team at F Smith and Sons were exceptional; hardworking, diligent, professional and curteous.

The move involved some last minute challenges when it became apparent that my garden furniture wouldn’t get through the new house, which has no side access. Rather than leave me with the problem the team came up with the solution of getting it up a ladder and across my flat roof extension. They were exceptional.

Similarly, when a bed wouldn’t get upstairs they disassembled it to component parts and reassembled in the room.

The team were always focused on the solution, not throwing the problem on to me. They didn’t complain about any of the challenges, which meant they worked a long day. I cannot recommend them highly enough."
 
 
 
 


Review 7 Nov 2017
Recommended by customer in BN26
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.8202, 0.2374
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed town house in Redhill in Surrey to a 2 bedroom bungalow in Polegate.
 
Cost: £996
 

"We were so pleased with F Smith and Son when they moved us 8 years ago we knew we wanted them to move us again. From the outset, the estimator Steve, was very clear about costs and how the whole move would happen and also every time we spoke to someone on the phone at the office they were very professional and clear; they knew exactly who we were and what had been discussed.

On the day of the move itself the 3 lads (sorry we can’t remember their names!) turned up promptly, introduced themselves and made us feel straightaway that they knew what they were doing and that we were in safe hands. They were very efficient and paid lots of attention to detail such as clarifying what items needed to be taken and even reminding us that we’d forgotten to pack other items!

Our very lively and loud dog, Simba, was a little stressed on the day but the lads even did their best to make a fuss of him; he absolutely loved the back scratches!!!

Moving us into our new home was very smooth. All items were placed carefully with the lads constantly checking with us where we wanted them. When they finished they had left all the boxes in the correct places and neatly placed.

All in all, once again it was a very good experience and we would thoroughly recommend F Smith and Son; very professional and very easy to deal with. Thank you."
 
 
Team:
Unfortunately we can’t remember!
 
 
 


Review 6 Nov 2017
Recommended by customer in SE27
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4287, -0.0953
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move consisted of moving from a 2nd floor, 1 bedroom flat, to a two bed house 6 miles away. Standard contents, including large items such as bed and wardrobe.
 
Cost: £1536
 

"F Smith and Sons quoted accurately and estimated accurately what they would need in terms of packing materials. They also arranged for parking suspension outside the flat, (included in quote)
An operative came over the day before the move to pack everything up, and he did this brilliantly and carefully. They also dismantled larger items such as beds and wardrobes, and a dining table.
On the move day itself, three operatives from F Smith arrived early and got to work straight away. The whole flat was packed into the van within 3 hours. No problems at all.
Equally, unloading was smooth and quick. All large items were reassembled correctly and securely and boxes were placed in the correct rooms. They even helped put some items in the loft.
I cannot speak highly enough about F Smith and Sons. They have been helpful and accommodating all the way through moving process. They made the move itself stress free, which was particularly important for us.
A brilliant service all round and I would highly recommend them for anyone moving house."
 
 
Team:
Ian, Martin and Lee on the move. Sue and Lorraine in the office
 
 
 


Review 3 Nov 2017
Recommended by customer in CR5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3163, -0.1509
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Although moving from a small house we had a lot of more stuff to move than many people and so needed a larger van and crew. We were moving a relatively short distance of 7 miles with the same borough.

"The van provided was just the right size with the surveyor estimating the volume needed accurately. The 3 man crew were polite, helpful and worked very hard. Although not the cheapest they were far from the most expensive and proved very good value for money."
 
 
 
 


Review 28 Oct 2017
Recommended by customer in GU27
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.0632, -0.7181
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and Move from a four bed house to a 3 bed bungelow
 
Cost: £3100
 

"From start to finish all employees of the company were professional and helpful. All communication was clear and the office staff were always really helpful. The team who packed and moved us were efficient and good humoured. They always checked and asked whether items should be packed or where they should be unloaded to. They always found solutions to any issues that arose. The experience was very easy and stress-free and I would definitely recommend F Smith & Son to anyone looking for an experienced and efficient removal company."
 
 
Team:
Denholm, Richard, Lee, James, Elson
 
 
 

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